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HP SimpliVity 380 Gen9 Installation And Maintenance Manual Download Page 28

Chapter 4: Server troubleshooting

28

Callout

Type

Port ID

Network

3 and 4

Guest VM data (optional)

NOTE: 

For minimum configurations, you can use only the 10 Gb interfaces to provide a single redundant path for all

three networks: Storage, Federation, and Management. However, you must use VLANs to separate the networks

as described in the 

 HPE OmniStack for vSphere Client Administrator Guide

.

Interface

LED

State

 Off

No network activity

10 Gb Activity

 Flashing green

Connection active

 Off

No network activity

10 Gb Link

 Solid green

Link connection active

 Off

No link detected (cable disconnected)

1 Gb Activity

 Solid green

Connection active

 Off

No link detected (cable disconnected)

1 Gb Link

 Solid green

Link connection active

Summary of Contents for SimpliVity 380 Gen9

Page 1: ...Hewlett Packard Enterprise HPE SimpliVity 380 Gen9 Server Installation and Maintenance Guide Part number P00117 001 Published September 2017 ...

Page 2: ...r technical or editorial errors or omissions contained herein Confidential computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links...

Page 3: ...s 12 Install the server in a rack 12 Connect the power cables 13 Connect the network cables 13 Federation networks 14 Organize the cables 14 Power up the server 15 Chapter 3 Configure the iLO port for remote management 17 Configure the iLO port to access the iLO remote console 17 Connect to iLO and launch the Integrated Remote Console IRC 18 Chapter 4 Server troubleshooting 20 Diagnostic indicator...

Page 4: ...pter 7 Network cabling options 34 10 Gb only network configuration 34 Direct connected network configuration 35 Switch connected network configuration 36 Appendix A Support and other resources 38 Support and other resources 38 Accessing Hewlett Packard Enterprise Support 38 Accessing updates 38 Customer self repair 39 Remote support 39 Warranty information 39 Regulatory information 40 HPE SimpliVi...

Page 5: ...are available in various configurations based on storage capacity See the QuickSpec for detailed system configuration options Gen9 Component description Small All Flash Medium All Flash Large All Flash Model Intel Xeon E5 2600 V4 series Intel Xeon E5 2600 V4 series Intel Xeon E5 2600 V4 series Processor count 2 2 2 Processor core count 8 or greater 8 or greater 8 or greater Speed in GHz 2 3 GHz or...

Page 6: ...se sales representative to learn about memory sizes greater than 2048 GB Power supply units AC 100 240 V 50 60 Hz input hot plug integrated cooling fans in Active Active mode 2x 800 W 2x 800 W 2x 800 W Expansion slots optional NIC cards Optional NIC cards Supported network cards include HP Ethernet 1 Gb 2 port 361T adapter HP Ethernet 10 Gb 2 port 560SFT adapter HP Ethernet 10 Gb 2 port 561T adapt...

Page 7: ... 6 Disk drive bays Three drive bays that contain up to eight 2 5 drives per bay The drives in each bay are numbered 1 to 8 left to right The server models contain these drive configurations Large All Flash model Contains 12 drives Drives 1 to 8 in bay 1 and drives 1 to 4 in bay 2 are SSDs The remaining drive slots are empty and cannot be used to install additional drives Medium All Flash model Con...

Page 8: ... supplies Two redundant 800 W hot plug power supplies with fans numbered PS1 and PS2 from right to left Each power supply has a status indicator LED for AC power present green If you need to replace a power supply always disconnect the power cord before removing the power supply 9 Video port Use to connect a VGA monitor for local access 10 1 Gb RJ 45 ports 1 2 3 4 1 Gb LOM containing four ports nu...

Page 9: ...cy compliance An HPE SimpliVity 380 server when configured for deployment in an HPE OmniStack federation meets the same compliance standards as a standard HPE server Component upgrades If you need to upgrade the server components contact Customer Support http www hpe com support hpesc WARNING Never install additional options other than those approved for installation by Customer Support http www h...

Page 10: ...ect components from ESD Ensure the component is fully grounded at all times to prevent damage from electrostatic discharge When not installed in a rack store server components in the original packaging or place on a sturdy surface that is protected from electrostatic discharge When handling server components always use the electrostatic wrist strap provided or a similar form of ESD protection Ship...

Page 11: ...erver to a switch such as in a direct connected or switch connected network configuration for example 10 GbE data cables Two SFP Direct Attach cables or Cat 5e 6 cables depending on FlexLOM selection Connects the 10 Gb interfaces on one server to a 10 Gb switch Redundant network switches Required number of switches Connects devices to a network The number of switches depends on your network config...

Page 12: ... safety instructions in the Product Information Guide supplied with your server You have read the Rack Installation Instructions included in the rack mount kit in the shipping carton for installing the left and right rails in the rack The rack mount kit instructions also explain how to stabilize the rack install devices and configure power distribution Procedure overview You install the rails and ...

Page 13: ...ach power supply to a different circuit You can also use redundant Uninterruptible Power Supply UPS systems to protect against a complete power outage Procedure 1 Obtain the two power cables from the shipping carton 2 Connect the power cables to power supply units on each system 3 Connect the other end of each power cable to a power source preferably on different circuits 4 Use the cable strain re...

Page 14: ...owing three networks which you can separate physically or by using VLANs Storage network 10 GbE network used for storage data traffic You connect the 10 GbE network interfaces on each server in a federation datacenter or cluster to a switch Optionally you can connect the 10 GbE interfaces from one server in a federation datacenter or cluster to the 10 GbE interfaces on another server in the same f...

Page 15: ...e cables on each side of the server into bundles 3 Thread the hook and loop straps through the tooled slots on the outer CMA brackets on each side of the server and secure the cable bundles For more information see the Cable Management Arm Installation Instructions supplied in the cable management kit Power up the server Procedure overview Procedure 1 Go to the front of the system 2 Press the Powe...

Page 16: ...Chapter 2 Install the server components 16 NOTE If an error occurs during server start up contact Customer Support http www hpe com support hpesc ...

Page 17: ...r to configure iLO at a later time you can skip this task and deploy the server using Deployment Manager See the HPE OmniStack for vSphere Deployment Guide for deployment instructions Procedure overview You configure the iLO port to access the iLO console through a web browser The iLO console provides out of band remote server management and access to advanced management options Your configuration...

Page 18: ...cated Network Port or Network Shared Network Port 7 Select the IPv4 tab 8 On the IPv4 tab enable DHCP or specify a static IP address subnet mask default gateway and so on based on your network environment 9 Click Submit to save the network settings 10 Connect the iLO port to a switch in the rack Connect to iLO and launch the Integrated Remote Console IRC Before you begin Ensure you have configured...

Page 19: ...ult settings use the default user name and password found on the label attached to the top of the chassis to log in If you have changed the default settings use the user name and password you configured 4 Select Remote Console Remote Console 5 Click the appropriate launch link for your system ...

Page 20: ...rdware problems such as a component failing contact Customer Support http www hpe com support hpesc Diagnostic indicators The right side of the front panel on an HPE SimpliVity 380 server provides diagnostic LEDs that indicate when the server is functioning properly and when a hardware related error occurs The indicators can help you correct problems before they affect service levels Callout Funct...

Page 21: ...manual reboot initiated Eight flashes per second ILO manual reboot in progress 4 UID button Off Deactivated Drive monitoring The LEDs on the front of each drive indicate when a drive has failed or is failing If a drive fails contact Customer Support http www hpe com support hpesc to obtain a replacement drive of the same type size and speed The drives in the front panel store user and federation d...

Page 22: ... is not part of a logical drive Solid green The drive is online but may or may not be part of a logical drive Flashing green The drive is rebuilding Solid amber The drive failed 2 Drive status Off The drive is removed from the chassis Rotating green The drive is active 3 Activity ring Off The drive is not active 4 Locate Solid blue The drive generated an alarm ...

Page 23: ... before the HPE OmniStack host fails HPE SimpliVity 380 SSD Array Critical PredictiveFailure Healthy Physical drive S0SDNEABC01131 at slot 1 has experienced a high number of predictive failures Replace it as soon as possible HPE SimpliVity 380 Physical Drive Predictive Failure Physical drive S0SDNEABC01153 at slot 0 health state has changed from Offline to Rebuilding HPE SimpliVity 380 SSD Array R...

Page 24: ...ables you to identify a specific drive for troubleshooting For information on the CLI commands see the HPE OmniStack for vSphere Command Reference Guide Bays without a drive contain a filler and cannot be used to install additional drives Drive type Small All Flash Medium All Flash Large All Flash Data SSD Bay 1 slots 1 5 Bay 1 slots 1 8 Bay 2 slot 1 Bay 1 slots 1 8 Bay 2 slots 1 4 Boot SSD Rear R...

Page 25: ...lerator card monitoring The LEDs on an Accelerator card indicate when there is a problem with the card If an Accelerator card fails contact Customer Support to have it replaced An Accelerator card has two LEDs LED 1 solid green or yellow or flashes green or yellow LED 2 solid green or red or flashes green or red Server state LED 1 LED 2 Description Off Off PCIe 12 V power is not present Power up O...

Page 26: ...gress State restore Flashing yellow Flashing green NVRAM state restore is in progress Upgrade Flashing green Flashing green Firmware upgrade is in progress HostCtrl Flashing yellow Flashing red Not in service Contact Customer Support http www hpe com support hpesc for a replacement Accelerator card not detected If the server is unable to detect or communicate with an Accelerator card after you pow...

Page 27: ... http www hpe com support hpesc Procedure 1 In your hypervisor management interface locate the HPE OmniStack host with the problem Accelerator card 2 Shut down and power off the server as explained in the HPE OmniStack for vSphere Administration Guide 3 Wait three minutes until both LEDs are not illuminated which indicates that the capacitors on the Accelerator card have fully discharged 4 Power u...

Page 28: ...t However you must use VLANs to separate the networks as described in the HPE OmniStack for vSphere Client Administrator Guide Interface LED State Off No network activity 10 Gb Activity Flashing green Connection active Off No network activity 10 Gb Link Solid green Link connection active Off No link detected cable disconnected 1 Gb Activity Solid green Connection active Off No link detected cable ...

Page 29: ... part of the carrier or the handle Do not drop or jolt a drive or force a drive into a drive slot Do not leave a drive slot empty Each drive slot must contain a drive or a blank carrier Operating the server with an empty drive slot voids your warranty and support contract Do not remove a drive from its carrier unless instructed by Customer Support http www hpe com support hpesc Keep shipping mater...

Page 30: ...drive from the slot 5 Place the drive on a surface that is protected from electrostatic discharge 6 Install the replacement drive or a drive filler Install a drive Before you begin You have completed these tasks Removed the failed drive from the server Obtained a replacement drive of the same type speed and capacity of the drive you are removing Read the guidelines for maintaining disk drives Read...

Page 31: ... the drive handle 4 Rotate the handle outward 5 Align the drive with the guide rails in the drive bay 6 Gently push the drive into the bay until you feel resistance 7 Simultaneously rotate the handle downward and press the drive completely into the slot 8 Examine the LEDs and event messages to ensure the disk drive is operational ...

Page 32: ...ply as soon as possible Replace a power supply only with a power supply of the same type and wattage Contact Customer Support http www hpe com support hpesc for replacement power supplies Remove a power supply Before you begin You have completed these tasks Obtained a replacement power supply of the same type and wattage Read the guidelines for maintaining power supplies Read the guidelines for pr...

Page 33: ...all a power supply or filler panel to replace a failed or failing power supply Procedure 1 Carefully remove the replacement power supply from its packaging 2 Slide the power supply into the empty bay until the red latch engages 3 Ensure that the power supply is fully inserted and locked in place by the red spring loaded clip 4 Connect and secure the power cable to the new power supply and to the p...

Page 34: ...s You select the configuration that best meets the needs of your environment 10 Gb only network configuration The minimum network configuration for a federation with two HPE SimpliVity 380 servers uses redundant 10 GbE connections to two 10 GbE switches It uses VLANs to separate the HPE OmniStack Storage Federation and Management networks This configuration does not use the 1 GbE ports for the man...

Page 35: ...network configuration for a federation with two HPE SimpliVity 380 servers uses the 10 GbE connections for the HPE OmniStack Storage and Federation networks Redundant 1 GbE connections to 1 GbE switches provide the Management network The following figure shows a sample configuration with rear boot drives On your model additional PCIe cards may be installed in the secondary PCIe riser NOTE You cann...

Page 36: ...ted network configuration for a federation with two HPE SimpliVity 380 servers uses redundant connections to 10 GbE switches for the HPE OmniStack Storage and Federation networks It uses redundant 1 GbE connections to 1 GbE switches for the Management network The following figure shows a sample configuration with rear boot drives On your model additional PCIe cards may be installed in the secondar...

Page 37: ...ter 7 Network cabling options 37 Configuration guidelines for each server Connect the 10 GbE network interfaces to different 10 GbE switches Connect the 1 GbE network interfaces to different 1 GbE switches ...

Page 38: ...ation number if applicable Product name model or version and serial number Operating system name and version Firmware version Error messages Product specific reports and logs Add on products or components Third party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to i...

Page 39: ...pport agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use se...

Page 40: ...prise product environmental and safety information and compliance data including RoHS and REACH see http www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see http www hpe com info environment HPE SimpliVity terminology The following table contains HPE SimpliVity terms and definitions Term Definition...

Page 41: ...s a dedicated virtual machine called the Virtual Controller which runs the HPE OmniStack software HPE OmniStack software The software running on the Virtual Controller OmniCube host See HPE OmniStack host Virtual Controller A virtual machine dedicated to the HPE OmniStack host that runs the HPE OmniStack software virtual machine VM A virtual computer environment that runs a guest operating system ...

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