HP S5220F - Pavilion Slimline - Desktop PC, Limited Warranty

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times may be longer or there may be additional charges. To locate the nearest
HP authorized service provider refer to the HP Web site at:
http://www.hp.com/hk/support
Or
http://www.hp.com.tw/support
HP may, at its sole discretion, determine if on-site warranty service is required. For
example, in many cases, the defect can be fixed by the use of a Customer Self Repair
(CSR) part that you are required to replace yourself based on instructions and
documentation provided by HP. You are also required to co-operate with HP in attempting
to resolve the problem over the telephone. This may involve performing routine diagnostic
procedures, installing software updates or patches, removing third-party options and/or
substituting options. In order to receive onsite support, you must: (a) have a representative
present when HP provides warranty services at your site; (b) notify HP if products are
being used in an environment which poses a potential health or safety hazard to
HP employees or subcontractors; (c) subject to its reasonable security requirements,
provide HP with sufficient, free, and safe access to and use of all facilities, information
and systems determined necessary by HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in place, accessible, and legible;
(e) maintain an environment consistent with product specifications and supported
configurations.
If you require an HP representative to handle all component replacements, support uplift
contracts are available at additional cost.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware
Product to an authorized service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with transportation of the product to and
from the service location. In addition, you are responsible for insuring any product
shipped or returned to an authorized service location and assume risk of loss during
shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of
mail-in service, you will be required to ship your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any shipping charges, taxes, or
duties associated with transportation of the product to the repair location. In addition, you
are responsible for insuring any product you ship and assume risk of loss during shipping.
HP will return the repaired product to you and incur all logistics and insurance costs to
return the product to you.
Pick Up and Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the
terms of pick up and return service, HP will pick up the defective unit from your location,
repair it and return it back to your location. HP will incur all repair, logistics, and
insurance costs in this process.