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HP ProLiant SL4540 User Manual Download Page 28

Viewing firmware details

You can view the firmware detail screen from these screens:

•

Review/Install Updates

•

Select Bundles

•

Select Components

To open the view firmware details, do one of the following:

•

Click

Installed Version

on the Select Bundles or Select Components screen.

•

HP Integrity servers only: Click

Mismatch Found

on the Review/Install Updates screen, if

displayed.

The View Firmware Details screen provides information about:

Table 1 View Firmware Details screen

HP Integrity servers

HP ProLiant servers

Bundle version

SPP version

iLO version (NIC version on HP–UX servers)

NIC version

Power Monitor firmware version

Firmware version

System firmware version

Component versions

FPGA firmware version

Bundle version

•

Bundle version

NOTE:

The bundle version is only displayed if all four firmware versions match a known

bundle. If there is no known bundle, then HP SUM will display

Unknown

.

•

iLO firmware version

•

Power Monitor firmware version

•

System firmware version

•

FPGA firmware version

Viewing firmware mismatch details (HP Integrity servers only)

If you have a multi-blade server, you might encounter a situation where you have blades or partitions
that are running different firmware versions. As part of the update procedures, HP SUM will notify
you that there is a firmware mismatch by displaying either

Mismatch Found

or

Mismatch

Found Update Required

. Click the message to go to the View Firmware Details screen, where

you can view the mismatch details. HP SUM will resolve the firmware mismatch when it installs the
new updates.

Installation options

CAUTION:

The ability to force the installation of components is generally unnecessary and is not

recommended. Incorrect use could result in data loss or system failure or both.

If you set the installation options from the Review/Install Updates screen, you set these options for
all the targets. If you want to set installation options for specific targets, click

Select Bundles

or

Select Components

for the target, and then click

Installation Options

for the target.

1.

Click

Installation Options

.

2.

Click

Check here to enable force options

.

28

Using the HP SUM GUI

Summary of Contents for ProLiant SL4540

Page 1: ...d HP Integrity servers and apply software updates to HP ProLiant servers This document is intended for individuals who understand the configuration and operations of Microsoft Windows Windows Server Linux smart components and the risk of data loss from performing updates HP Part Number 613175 008 Published October 2012 Edition 8 ...

Page 2: ...nal warranty HP shall not be liable for technical or editorial errors or omissions contained herein Confidential computer software Valid license from HP required for possession use or copying Consistent with FAR 12 21 1 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercia...

Page 3: ... for target discovery 18 Setting a schedule to download updates from the web 18 Creating a custom baseline in HP SUM 18 Filtering a custom baseline 19 Saving a custom baseline 19 Updating mixed HP ProLiant and HP Integrity environments 19 Selecting the targets 20 Inter target dependency 21 Dependency checking 21 Target types 21 Finding and discovering targets 21 Adding a single target 22 Updating ...

Page 4: ...Items to Install screen or do not deploy from the silent console mode 61 Collecting trace directories 61 The Update returned an error message appears 63 Installation failed when installing Linux RPMs 63 Discovery and connection issues 63 The connection error or Discovery Failed message appears 63 Troubleshooting connection errors 63 HP SUM stalls during discovery 64 The Unable to Access Host messa...

Page 5: ...nts an upgrade of Virtual Connect firmware if the VC health is invalid or bad health state 70 HP ProLiant G6 Server ROM downgrade from 2010 03 30 or later to 2010 03 01 or earlier with HP SUM is not supported 70 For HP ProLiant G2 G5 and G6 servers after upgrading to the May 201 1 or later revision of the system ROM perform special steps if downgrading the system ROM to revisions earlier than May ...

Page 6: ...complete the SOAP server and all remote files associated with the installation except installation log files are removed HP SUM copies the log files from the remote targets back to the system where HP SUM is executed Key features of HP SUM include Dependency checking which ensures appropriate installation order and dependency checking between components Intelligent deployment of only required upda...

Page 7: ...ser names passwords and existing credentials are not stored in a session or from session to session Running HP SUM HP SUM provides three ways of running for users GUI For firmware and software deployments Express For software deployments only local host only Scripted For silent firmware and software deployments HP SUM supports local and remote deployments HP SUM runs in Windows and Linux in online...

Page 8: ... HP SPP Run HP SUM from a workstation and update Linux hpsum HP Integrity Smart Update Firmware bundles Do not require scripting remote hosts over the network using the GUI Want to select the components to be installed Targets can be a Windows Linux or VMware ESXi 5 0 server Offline None Need to update multiple targets including OA VC and server based firmware OA iLO or VC IP address or DNS name N...

Page 9: ...ice Pack for ProLiant The SPP is a re packaging of HP ProLiant system software and firmware for HP ProLiant ML DL SL servers and their options and BladeSystem enclosures including OA VC and 3 Gb SAS switches running supported Windows Linux and VMware operating systems The single SPP image contains a comprehensive collection of firmware and system software components including drivers agents tools ...

Page 10: ...me 2 enclosures or the Monarch iLO 3 management processor on multi blade servers On the Select Components screen click Configure Now and then select whether you want to Upload and Activate or Upload but Do Not Activate The Upload and Activate option automatically powers down and reboots the server after the update finishes which activates the firmware If you select the Upload but Do Not Activate o...

Page 11: ...e HP SUM boots a small Linux kernel and enables updates to occur on a single server Offline Only updates the local system Only uses a single repository NOTE Some features of HP SUM that require the regular local host operating systems are not supported in offline mode These terms can be used in combination to designate the type of environment required for updates to occur such as local online or r...

Page 12: ...ntly HP SIM versions 7 0 and later include the functionality of HP SUM This allows you to use HP SIM to update firmware software and drivers in the same session You do not need to update these items separately Disabling BitLocker to permit firmware updates The TPM when used with BitLocker measures a system state and upon detection of a changed ROM image restricts access to the Windows file system ...

Page 13: ...ript manage bde wsf protectors disable c 2 When the firmware update process is completed the BitLocker Drive Encryption support can be re enabled by following steps 1 through 4 but clicking Enabled in step 5 instead The following command can be used to re enable BitLocker Drive Encryption after firmware deployment has completed 3 Enter cscript manage bde wsf protectors enable c The following table...

Page 14: ...he HP FTP site for the latest versions of the components NOTE If more than one repository contains the same component HP SUM uses the component located in the repository closest to the top of the Current Repositories table Current Repositories table The Current Repositories table displays Name This field displays the repository name Select the repositories you want to use by clicking the checkbox ...

Page 15: ...his field displays the repository s contents and if you need to configure any components in the repository Click Repository Contents to view the contents of the chosen repository Click the version link to view the description installation notes enhancements and fixes and version history of the component or bundle Click Configure Components to select components to configure This option is available...

Page 16: ... choose the updates to use when you add or edit a repository By default HP SUM displays firmware and software updates If you want to view which updates are being used in an existing repository select the repository in the Current Repositories table and then click Edit Repository Both HP SUM displays component firmware and software updates that are ready Firmware only HP SUM only displays component...

Page 17: ...epository 1 Select the repository you want to remove by clicking its row in the table to highlight it NOTE The check box by the repository name controls whether a repository is used in updates it does not select the row for editing or removal 2 When the correct row is highlighted click Remove Repository 3 Click Yes if you want to remove the repository click No to cancel Configuring the components ...

Page 18: ...s 1 On the Select Repositories screen click Settings underneath the Check for Latest Updates from ftp hp com table cell 2 Enter the repository where you want to store the downloaded updates 3 Click the Enable Schedule check box 4 Select whether to perform downloads Daily Weekly Monthly or One Time Only 5 Select the date and time to begin the scheduled downloads 6 Click OK NOTE To exit HP SUM click...

Page 19: ...wse to open a navigation window to select the directory where you want the baseline stored 5 Click Save to save the baseline When HP SUM finishes saving the baseline the window closes Updating mixed HP ProLiant and HP Integrity environments If you are updating an environment with both HP ProLiant and HP Integrity servers do the following 1 Review the support matrix Be sure to use OA and VC version...

Page 20: ... target or group Status This field displays a message indicating whether or not the target is ready to be updated Enter the credentials for each target you are updating For more information see Entering target credentials page 22 NOTE The target status Ready means that HP SUM can detect the target and is able to take inventory of the target No analysis occurs until you click Next Last Updated This...

Page 21: ...s Compatibility of OA VC and iLO firmware versions 2 Indicating if there is a dependency failure Failures are displayed in the HP SUM GUI and also saved in a log file To resolve any dependencies that were indicated during this process review the logs and correct the failures After resolving the dependencies restart the HP SUM application NOTE For Superdome 2 servers that do not support online firm...

Page 22: ...ocess of the target that is added Updating VMware firmware The following must be true to update a VMware ESXi 5 target The target must be on active on the network so HP SUM can detect the target You are not attempting to run HP SUM on the VMware target You cannot execute HP SUM locally to update a VMware ESXi 5 target You are executing HP SUM on a Windows host computer The VMware server must be ru...

Page 23: ...al 3 Enter the root or administrator user name and password 4 Click OK after entering the information to exit this page Removing a target Select a target highlighting the entire line and then click Remove Target If you remove a target HP SUM removes the target from any groups and any scheduled updates Managing groups To add a new group 1 Enter a Group Name 2 Enter a Description optional 3 From the...

Page 24: ...ting system and then powers down the server to let the activation occur Then HP SUM powers back up the server After the system restarts you can continue with new updates Let HP SUM cancel the pending update This option will cancel the staged update After the HP SUM finishes the cancellation HP SUM will rediscover the target and you can continue with the new updates NOTE Some updates are critical u...

Page 25: ...ed Expand the items to view and select or clear the disk controllers and disk drives available for update The Select Components screen lists all available updates separately whether or not they are included in bundles The list has two parts Updates that are selected to be installed are listed at the top followed by any updates that are not selected You can select or clear updates in this view as w...

Page 26: ...omponent Installation Options Open the Install Options screen For more information about installation options see Installation options page 28 Re analyze Can display an error or warning before applying the update If you see the same error or warning after correcting the problem click Re analyze to run the discovery process again HP SUM automatically chooses and analyzes the newest bundle or compon...

Page 27: ...ing devices On the Select Devices screen select the devices on the target that you want to update You can also review any dependency problems that need to be resolved before HP SUM begins the update installation NOTE HP Integrity servers only Some targets that are part of a domain allow you to update the entire domain at the same time If you do not want to update the entire domain at once select t...

Page 28: ...re version FPGA firmware version Viewing firmware mismatch details HP Integrity servers only If you have a multi blade server you might encounter a situation where you have blades or partitions that are running different firmware versions As part of the update procedures HP SUM will notify you that there is a firmware mismatch by displaying either Mismatch Found or Mismatch Found Update Required C...

Page 29: ... reboot 3 Check If Needed or Always 4 Click OK NOTE Reboot Delay and Reboot Message do not apply for HP Integrity iLO or HP Superdomes 2 servers Scheduling updates Use these steps to schedule a time to run the updates 1 Click Schedule Update 2 Click Create Schedule type a schedule name and then click OK 3 Select the targets or groups from the Unscheduled Targets list and then click Add 4 Select a ...

Page 30: ...rovides details of the contents in all selected repositories Target Firmware details Provides firmware versions for the selected targets You can generate this report after you have entered the target credentials and HP SUM completes the discovery process on the Select Targets screen Target Installables details Provides a list of updates available for the selected targets or devices HP SUM will col...

Page 31: ...ssword inputfile filename c omponent component_to_install component1_to_install component2_to_install bundle1_to_install bundle2_to_install The following commands are supported only by Superdome 2 servers update_type type device_list device device reboot_list npar npar HP SUM with OA requires a user ID and password to log in The user ID must be an administrator equivalent ID and not an operator or...

Page 32: ... SNMP no switches SNMP and AMS SNMP use_ams SNMP SNMP use_snmp WBEM and SNMP WBEM and SNMP use_wmi AMS and SNMP SNMP use_ams use_snmp AMS SNMP and WBEM WBEM and SNMP use_ams use_wmi WBEM and SNMP WBEM and SNMP use_wmi use_snmp AMS SNMP and WBEM WBEM and SNMP use_ams use_wmi use_snmp The following table shows what updates occur if WBEM switches are currently installed Gen8 servers G7 and earlier se...

Page 33: ...is produces the same results as f software f orce Overrides or downgrades the existing installation of components in the selected bundle f orce bundle Overrides or downgrades the existing installation of the selected firmware components applies to firmware only f orce rom Overrides or downgrades the existing installation of the selected software components f orce software Overrides or downgrades t...

Page 34: ...nd bundles are installed HP SUM only uses the component name If you type the entire directory path HP SUM will ignore the path If you use use_location and c HP SUM checks both the default repository and the directory provided This argument specifies an already defined group name in the HP SUM GUI group group_name This argument specifies bundles to install Bundles to install can be specified with o...

Page 35: ... be used with use_web For example use_web proxy_script autoproxy com proxy_script Proxy script Sets the password to be used for an authenticating proxy server proxy_password password Specifies that the check box for Use last downloaded repository from ftp hp com on the Source Selection screen use_d ownloaded in the GUI is selected This enables the previously downloaded components to be included in...

Page 36: ...ge should be ignored and component installation can continue tpmbypass or ignore_tpm For more information about TPM see Disabling BitLocker to permit firmware updates page 12 Allows the installation to proceed on a Superdome 2 target even when warnings are returned during analysis ignore_warnings Causes the installation to continue and ignore errors Valid values are as follows continue_on_error er...

Page 37: ...ment with the reboot option or the argument is ignored Acceptable values are between 15 and 3600 The default timeout value is 15 seconds for Microsoft Windows operating systems and 60 seconds for Linux For Linux the reboot delay time is converted from seconds to minutes and any value under a full minute 59 seconds or less rounds to the next minute If the following conditions are met this argument ...

Page 38: ...als of OAs associated with specified VCs are the same The argument oa_username is not required if VC has the same credentials as the associated OA You do not need to provide an OA network address associated with VC HP SUM queries it from a specified VC target To update multiple VCs with different user names and passwords or VCs with OAs that have different credentials use the corresponding input f...

Page 39: ...ML and inventory_report XML with file name formats of HPSUM_Inventory_Report_ date _ time html and HPSUM_Inventory_Report_ date _ time xml By default the report is located in the present working directory where HP SUM is initiated If that location is write protected you can find the report in the same directory as the HP SUM log files Generates a report listing of the firmware installed and detail...

Page 40: ...guration for a given component must be executed only one time The configuration is stored within the component and is propagated to all target servers when it is deployed through the HP SUM GUI or a command line To change the configuration rerun hpsum_config against the component If a component does not need configuration the hpsum_config command returns to the console To configure components to b...

Page 41: ...of the following command line inputs can deploy the latest PSP later versions of components in the bundle and firmware to three remote hosts and force all components to be installed hpsum group Management Servers current_credential use_latest allow_update_to_bundle allow_non_bundle_components force all override_existing_connection continue_on_error ServerNotFound silent logdir Management_Server_Fi...

Page 42: ...component was installed successfully 1 The smart component was nstalled successfully but the system must be restarted 2 The installation was not attempted because the required hardware is not present the software is current or there is nothing to install 3 Linux smart component return codes Single target servers Meaning Error level The smart component was installed successfully 0 The smart compone...

Page 43: ...cure server or a management console To create an input file use a text editor All section headers and trailers must match Failure to use the SILENT YES option causes the GUI mode to be used but the information provided enables you to skip screens where information has already been provided You can use the DRYRUN YES option to perform dry runs of installations to ensure the scripts are working with...

Page 44: ...ample TARGETS_WIN2003 END Credentials The TARGETS section allows the targets to be grouped according to the credentials needed for logging in remotely Each TARGETS section must have a set of login credentials which applies to all targets in that section If you want to use the current host s login credentials to log in to one or more remote targets you can do so by setting the variable USECURRENTCR...

Page 45: ...es to software components FORCESOFTWARE YES NO Enables you to override or downgrade an existing installation of components in the selected bundle FORCEBUNDLE YES NO Downgrade to an earlier version of firmware for multi target devices such DOWNGRADE as hard drives and array controllers Applies to firmware only YES NO Rewrite the same version of firmware only for multi target devices such as REWRITE...

Page 46: ... creates an inventory from SOURCEPATH the given path instead of the local or default repository YES NO This is a filter switch for use with bundles The parameter enables you USELATEST to use the latest version of the bundle when multiple versions of bundles are listed on the command line If no bundles are specified on the command line and multiple bundles are in the directory this parameter enable...

Page 47: ... filter switch that allows you to view only the software components required for installation SOFTWAREONLY Do not use the softwareonly parameter with the romonly parameter YES NO Enables the credentials of the local host to be used as the credentials to USECURRENTCREDENTIAL access the targets instead of providing the user name and password explicitly for each target The assumption is that the curr...

Page 48: ...directs the output from HP SUM or the HP BladeSystem c Class OA flash LOGFILENAME path utility to a different directory than the default location For Windows components the default location is SYSTEMDRIVE CPQSYSTEM hp log netAddress and the redirected location is path hp log netAddress For Linux components the default location is var hp log netAddress and the redirected location is path hp log net...

Page 49: ... to Linux PSP only CMASYSCONTACT String value Designates the location of this system Applies to Linux PSP only CMASYSLOCATION Determines whether the HP Systems Insight Manager Web Agent is started CMASTARTWEBAGENT YES start the web agent NO do not start the web agent when the health application loads Applies to Linux PSP only Determines whether the HP Systems Insight Manager Storage Agent is CMAST...

Page 50: ...ll available NICs and detect subnets for its web services Applies to Linux PSP only IP address pairs separated by semicolons for example 10 1 1 1 255 255 255 0 HP Systems Management Homepage uses this parameter to restrict the NICs and subnets to use for its web servers The IP BINDING parameter must be set to yes for this parameter to be IP BINDING LIST 10 2 2 2 255 255 255 0 used during installat...

Page 51: ...st define the relationship mode Applies to Linux PSP only CERTLIST parameter to enable access to the server TrustByName If you use this value you must define the XENAMELIST TrustByAll HP does not recommend using this value because of possible negative security consequences CAUTION The accepted values are case sensitive and must be capitalized as shown Failure to do so prevents the trust relationsh...

Page 52: ...TARGETS section This parameter applies only for VC firmware You can also use OAPASSWORD YES NO Allows the installation to proceed on a Superdome 2 target even when warnings are returned during analysis IGNOREWARNINGS Superdome 2 servers only ALL COMPLEX PARTITIONS This argument determines which Superdome 2 firmware is updated UPDATETYPE Superdome 2 servers only For example DEVICELIST npar1 blade1 ...

Page 53: ...gets are passed to be updated The targets do not necessarily have to be OAs They can be any target that HP SUM supports DRYRUN YES SILENT YES TARGETS HOST BL465C 01 HOST 192 168 1 2 END Example A host DNS is passed along with the user ID and password to use for the hosts in the group DRYRUN YES SILENT YES TARGETS HOST BL685cG6 UID Bigboss2 PWD password END Example SILENT YES IGNOREERRORS ServerNot...

Page 54: ... in 30 seconds TARGETS HOST 16 83 62 141 UID Userid PWD password END TARGETS HOST 16 83 61 48 UID Userid PWD password END TARGETS HOST 16 83 62 196 UID Userid PWD password END TARGETS HOST 16 83 61 24 UID Userid PWD password END Example Superdome 2 input files IGNOREWARNINGS TRUE TARGET HOST 10 0 0 206 UID Userid PWD password UPDATETYPE PARTITIONS DEVICELIST npar1 npar2 blade1 4 blade 1 5 REBOOTLI...

Page 55: ..._ date fwreport xml is placed in a folder named HPSUM_Firmware_Report_ date Usage hpsum firmware_report The following report file is generated This argument generates a report that lists failed dependencies for all targets dependency_report HPSUM_FailedDependency_Reports_ datatime xml html or csv The following report file is generated This argument generates a report that lists all installed firmw...

Page 56: ...stalling HP SUM as an RPM see the document Linux best practices using HP Service Pack for ProLiant SPP and Software Delivery Repository SDR at http h20000 www2 hp com bc docs support SupportManual c03479393 c03479393 pdf 56 Using scripts to deploy updates ...

Page 57: ...e local and remote target server During this process HP SUM opens ports in the iptables firewall to enable HP SUM to use SOAP calls over SSL to pass data between the local and remote systems For more information about the ports used see Network ports used by HP SUM page 59 When the installation is completed or canceled HP SUM stops the remote service removes it from the target server closes the po...

Page 58: ...n You do not need to add the optional interface number when you enter the address If you cannot connect to the target server or receive a Discovery failed message when executing HP SUM in an IPv6 environment see Troubleshooting page 61 After you connect to the target server all other HP SUM functions work identically Log files for IPv6 hosts are stored with all other HP SUM files in the CPQSYSTEM ...

Page 59: ...ort from port 443 Table 2 HP SUM Windows network ports Description Ports A secure data port used to transfer information Port 443 Connects to the remote ADMIN share on target servers These are the standard ports Windows servers use to connect to the remote file shares If Ports 445 and 137 138 139 Port 137 is used only if you are using NetBIOS naming service you can connect remotely to a remote Win...

Page 60: ...es Ports 80 or 63000 63005 first available port in the range of 60000 63005 This support allows iLO and VC firmware updates without having to access the host server It also allows servers running VMware or other virtualization platforms to update their iLO without having to reboot their server or to migrate their virtual machines to other servers NOTE HP SUM attempts to determine if a server runni...

Page 61: ...FileName 0 bin InstallSet cpp 212 Winnow Adding FileName 1 bin InstallSet cpp 222 Winnow Removing FileName 2 bin InstallSet cpp 212 Winnow Adding FileName cp011301 exe InstallSet cpp 222 Winnow Removing FileName cp011321 exe InstallSet cpp 222 Winnow Removing FileName cp011489 exe InstallSet cpp 222 Winnow Removing FileName cp011497 exe InstallSet cpp 212 Winnow Adding FileName cp011500 exe Instal...

Page 62: ...ger Provides the details of interaction between the Operations Manager and the remote discovery client If a discovery target Discoverymanager log tool fails it is reported to this trace file and surfaced as a Discovery Failed message This log is target specific Provides the interaction between the Operations Manager and the remote discovery client If a discovery tool fails it target Installmanager...

Page 63: ...not have an existing connection to the ADMIN share on the target IP address If it does it prevents HP SUM from connecting to the remote server s share because Windows only allows one connection from a client to a server s share This can be verified by entering net use at a command prompt If a share to the target IP address admin share exists delete it and then attempt the installation again Ensure...

Page 64: ...port or they come already bundled in the HP custom ESXi image The Unable to Access Host message appears Solution Reconfigure the firewall settings on the host to recover Linux remote functionality Configuring firewall settings By default the target firewall is enabled in Linux To enable remote Linux functionality the target and host firewall must be disabled or reconfigured to allow IP traffic thr...

Page 65: ...ps 1 From the system tray click the McAfee icon 2 Select Manage Features 3 Select McAfee Host Intrusion Prevention 4 Select the Activity Log tab As displayed in the following image in the Message column notice the entry similar to the following Blocked Incoming TCP from the HOST 15 255 101 110 during execution of HP SUM 5 From the menu select Task Unlock Interface 6 Enter the password of the McAfe...

Page 66: ...ion although after a period of time ranging from minutes to hours McAfee disables HP SUM access IPv6 network issues If HP SUM cannot connect to the remote server you might receive a Discovery Failed error Discovery failures can be caused by third party storage failure to access the remote target server and an 66 Troubleshooting ...

Page 67: ...ipv6 address ipv6 literal net admin user username net use fec0 2 ipv6 literal net admin user administrator You might need to provide the password if you are using a user name that is not the same as you used to log in to the local system All network shares require the use of the ipv6 literal net name string to be properly configured by Windows NOTE You do not need to use the ipv6 literal net suffi...

Page 68: ...o use the ping6 command to ping IPv6 addresses ping6 ipv6 address Ensure you can ping the IPv6 loopback address ping6 1 Use the DNS hostname instead of IPv6 address to ensure the address is correct Use ipconfig to validate you have IPv6 addresses assigned to your NICs For more information about troubleshooting your configuration see the Linux IPv6 How To For more information about setting up and t...

Page 69: ...ing source Linux RPMs or installing Linux RPMs built from source If HP SUM reports non matching systems errors when trying to build source Linux RPMs or installing Linux RPMs built from source the operating system on the target server does not match the operating system from which you are running HP SUM in one of the following ways The distribution of the operating system does not match For exampl...

Page 70: ...e listed under the Updates to be installed section of the Select Items to be Installed screen If a ROM downgrade is attempted from 2010 03 30 or later to 2010 03 01 or earlier with HP SUM on ProLiant G6 servers the ROM components with the unsupported version are automatically removed from the updates to be installed ROM components do not have the ability to block downgrades For HP ProLiant G2 G5 a...

Page 71: ...number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level How to contact HP Use the following methods to contact HP technical support See the Contact HP worldwide website http www hp com go assistance Use the Contact HP link on the HP Support Center website http www hp com go hpsc In the United...

Page 72: ...P Smart Update Manager User Guide http www hp com support HP_Smart_Update_Manager_UG_en For information on the HP Systems Insight Manager see the following documents on the HP Systems Insight Manager website http www hp com go hpsim HP Systems Insight Manager Installation and Configuration Guide for MS Windows HP Systems Insight Manager User Guide For more information about HP ProLiant Gen8 server...

Page 73: ... agreement HP Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for onsite service i...

Page 74: ...at http www hp com go insightremotesupport The HP Insight Remote Support software release notes detail the specific prerequisites supported hardware and associated operating systems The release notes are available on the HP website at http www hp com go insightremotesupport docs 74 Support and other resources ...

Page 75: ...cumentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback 75 ...

Page 76: ...wer On Self Test PSP HP ProLiant Support Pack RBSU HP ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II SDR Software Delivery Repository SEP Symantec Endpoint Protection SES Shared Engineering Services SOAP Simple Object Access Protocol SPP HP Service Pack for ProLiant SSH Secure Shell SSL Secure Sockets Layer TPM Trusted Platform Module UNC Universal Naming Convention VC Virtu...

Page 77: ...dback on 75 double byte characters File encoding 44 Running in a directory path containing multi byte characters 69 download updates 18 E editing hosts 17 errors Discovery failure 63 Installation of components failed with Update returned an error when installing Linux RPMs 63 Non matching systems error reported when building source Linux RPMs or installing Linux RPMs built from source 69 execution...

Page 78: ...ding iLO updates 24 proxy settings 15 R Reboot Options 29 reboot settings 69 reboot troubleshooting 69 recovering from a failed system ROM upgrade Recovering from an installation failure 61 related documentation 72 remote functionality recovering 64 reports Generate and View Reports 30 Reports 55 reports creating Generate a Report 30 Reports 55 repository Add Repository 16 Configure Components 17 ...

Page 79: ...V version discrepancy issue 69 virtual media access 68 VMware updates 22 W websites product manuals 72 Windows smart components return codes 42 79 ...

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