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Troubleshooting 72

Troubleshooting

Troubleshooting resources

The

HPE

ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for

resolving common problems and comprehensive courses of action for fault isolation and identification,

issue resolution, and software maintenance on ProLiant servers and server blades. To view the guide,

select a language:

•

English (

http://www.hpe.com/support/Gen9_TSG_en

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Japanese (

http://www.hpe.com/support/Gen9_TSG_ja

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•

Simplified Chinese (

http://www.hpe.com/support/Gen9_TSG_zh_cn

)

The

HPE ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error

messages and information to assist with interpreting and resolving error messages on ProLiant servers

and server blades. To view the guide, select a language:

•

English (

http://www.hpe.com/support/Gen9_EMG_en

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German (

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Japanese (

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Simplified Chinese (

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Summary of Contents for ProLiant DL580 Gen9

Page 1: ...This document is intended for experienced service technicians Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer equipment are trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Part Number 799242 002 May 2016 Edition 3 ...

Page 2: ...anty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Microsoft and Windows are either registered trademarks or tradema...

Page 3: ...er into the rack 31 4U rack bezel 34 Fan 34 Drive blank 35 Drive 35 Left bezel USB video 36 USB video Discovery Services cable 37 Right bezel UID power SID 38 UID power SID cable 39 Hot plug power supply 40 Removing the hot plug power supply 40 Power supply blank 41 Expansion board 41 Expansion slot cover 42 Expansion board guides 43 Flash backed write cache procedures 44 Removing the cache module...

Page 4: ...2 Power supply LED 83 I O board components 84 System maintenance switch 85 NMI jumper 85 SPI board components 86 Power daughter board components 87 DIMM slot locations 88 Processors and memory cartridges 89 DIMM fault LEDs 90 DIMM fault identification button 91 Memory error LEDs 92 Drive bay numbering 92 Hot plug drive LED definitions 93 NVMe SSD components 93 FBWC capacitor slots 94 FBWC module L...

Page 5: ...Contents 5 Documentation feedback 106 Index 107 ...

Page 6: ... specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise In cases where it is required to return the defective part to Hewlett Packard Enterprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the ...

Page 7: ...e pièce CSR Hewlett Packard Enterprise supporte l ensemble des frais d expédition et de retour et détermine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de Hewlett Packard Enterprise contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web Hewlett Packard Enterprise http www hpe c...

Page 8: ...l servizio per i soli componenti Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e di manodopera per il servizio Customer Self Repair H...

Page 9: ...frecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico Hewlett Packard Enterprise o los proveedores o socios de servicio de Hewlett Packard Enterprise identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su ...

Page 10: ...rprise Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u Hewlett Packard Enterprise verzoekt deze onderdelen vo...

Page 11: ...Hewlett Packard Enterprise substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia dest...

Page 12: ...repair Serviço de garantia apenas para peças A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças Segundo os termos do serviço de garantia apenas para peças a Hewlett Packard Enterprise fornece as peças de reposição sem cobrar nenhuma taxa No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a Hewlett Packard Enterprise s...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...y1 a FBWC holder b Power supply blank c PCI slot cover d PCI retainer 4 Processor memory drawer access panel 735517 001 Mandatory1 5 Front bezel 735528 001 Mandatory1 Not shown 1 Mandatory Parts for which customer self repair is mandatory If you request Hewlett Packard Enterprise to replace these parts you will be charged for the travel and labor costs of this service 2 Optional Parts for which cu...

Page 17: ...vice berechnet 2 Optional Teile für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen möchten können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen 3 Nein Einige Hewlett Packard Enterprise T...

Page 18: ...stitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 Não Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo d...

Page 19: ...ptional2 8 Memory cartridge 802277 001 Mandatory1 9 Power UID assembly right ear bezel 735523 001 Optional2 10 Video USB assembly left ear bezel 735525 001 Optional2 11 Power supplies a 1200 W power supply 12 V 94 efficiency 660185 001 Mandatory1 b 1500 W power supply 94 efficiency 704604 001 Mandatory1 c 1500 W 48VDC power supply 794734 001 Mandatory1 12 Battery 3V lithium 153099 001 Mandatory1 1...

Page 20: ...t 802289 001 Optional2 Intel Xeon E7 v4 Processors a Intel Xeon E7 8890v4 24C 2 1 GHz 165 W Processor 845009 001 Optional2 b Intel Xeon E7 8880v4 24C 2 2 GHz 150 W Processor 845010 001 Optional2 c Intel Xeon E7 8870v4 22C 2 2 GHz 140 W Processor 845011 001 Optional2 d Intel Xeon E7 8860v4 20C 2 1 GHz 140 W Processor 845012 001 Optional2 e Intel Xeon E7 4850v4 16C 2 1 GHz 115 W Processor 845013 001...

Page 21: ... Mandatory1 f 64 GB PC4 2400T L 2Gx4 819413 001 Mandatory1 Drives 19 Hard drives a 1 2 TB SAS SFF 6G 10 000 rpm 718292 001 Mandatory1 b 900 GB SAS SFF 6G 10 000 rpm 653971 001 Mandatory1 c 600 GB SAS SFF 6G 10 000 rpm 653957 001 Mandatory1 d 450 GB SAS SFF 6G 10 000 rpm 653956 001 Mandatory1 e 300 GB SAS SFF 6G 10 000 rpm 653955 001 Mandatory1 f 300 GB SAS SFF 6G 15 000 rpm 653960 001 Mandatory1 g...

Page 22: ...r the 2 GB cache 660093 001 Optional2 b Capacitor pack for the 4 GB cache 731125 001 Optional2 26 Trusted platform module 450168 001 No3 27 Express Bay Enablement option a Express Bay Bridge card 824019 001 b Express Bay Bridge backplane 802276 001 c Drive blanks 4 670033 001 Cables 28 Cable kit 735515 001 Mandatory1 a USB video cable b 6 position power cable c 10 position power cable d 12 positio...

Page 23: ... catalogo parti illustrato 1 Zwingend Teile für die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von Hewlett Packard Enterprisevornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten für diesen Service berechnet 2 Optional Teile für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn...

Page 24: ...adas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto 3 Não Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a Hewlett Packard Enterprise exige que um t...

Page 25: ...tions Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Preparation procedures To access some components and perform certain service procedures you must perform one or more of the following procedures Power down the server on page 26 If you must remov...

Page 26: ...he operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment ...

Page 27: ...e rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 32 18 52 87 kg 70 94 116 56 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WAR...

Page 28: ...ING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on pa...

Page 29: ... drawer weighs more than 11 3 kg 25 0 lb Use extra caution when removing and replacing the processor memory drawer 1 Remove the processor memory drawer shipping screws if installed Retain the screws for future use Processor memory drawer shipping screw locations on page 29 2 Push the button on the release lever 3 Lower the handle and then extend the processor memory drawer from the server until th...

Page 30: ...e 29 3 Remove the processor memory drawer cover Remove the SPI board To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel on page 28 5 Remove the processor memory drawer shipping screws if installed Retain th...

Page 31: ...through the Advanced System ROM options in UEFI System Utilities Re entering the server serial number and product ID on page 75 9 Remove the SPI board from the server Installing the server into the rack CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Insta...

Page 32: ... damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server 4 Install the power cord anchors 5 Secure the cables to the cable management arm IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended f...

Page 33: ...g is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends f...

Page 34: ...acement procedures 34 4U rack bezel Remove the component as indicated To replace the component reverse the removal procedure Fan Remove the component as indicated To replace the component reverse the removal procedure ...

Page 35: ...e the status of the drive from the drive LED definitions Hot plug drive LED definitions on page 93 2 Back up all server data on the drive 3 Remove the drive To replace the component CAUTION To prevent improper cooling and thermal damage do not operate the server or the enclosure unless all drive and device bays are populated with either a component or a blank 1 Prepare the drive ...

Page 36: ...video 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the processor memory drawer cover on page 30 5 Using a Torx T 10 screwdriver remove the screws securing the bezel to the chassis and then remove the assembly from the server ...

Page 37: ... Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel on page 28 5 Remove the processor memory drawer on page 29 6 Remove the SPI board on page 30 7 Remove the left bezel Left bezel USB video on page 36 ...

Page 38: ... replace the component reverse the removal procedure Right bezel UID power SID 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the processor memory drawer on page 29 ...

Page 39: ...he bezel To replace the component reverse the removal procedure UID power SID cable 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel on page 28 5 Remove the processor memory drawer on page 29 6 Remove the SPI board on page 30 ...

Page 40: ... Hewlett Packard Enterprise website http www hpe com info qs Removing the hot plug power supply WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power...

Page 41: ...ion board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on pag...

Page 42: ...rew if installed 8 Remove the expansion board To replace the component reverse the removal procedure Expansion slot cover CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server on page 26 ...

Page 43: ...e the removal procedure Expansion board guides CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 E...

Page 44: ...up on the guide to snap it into place Flash backed write cache procedures Two types of procedures are provided for the FBWC option Removal and replacement of failed components o Removing the cache module on page 45 o Removing the capacitor pack on page 46 Recovery of cached data from a failed server Recovering data from the flash backed write cache on page 48 ...

Page 45: ...ontroller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data To remove the component 1 Back up all data 2 Close all applications 3 Power down the server on page 26 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server CAUTION In systems that use extern...

Page 46: ...y and some internal circuitry remain active until AC power is removed CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data T...

Page 47: ...rocedures 47 7 Extend the processor memory drawer approximately 2 54 to 5 1 cm 1 to 2 inches 8 Remove the SPI board on page 30 9 Disconnect the capacitor pack cable from the cache module on the SPI board or the PCIe controller ...

Page 48: ...age 26 3 Transfer the drives from the failed server to the recovery server 4 Perform one of the following o If the array controller has failed remove the cache module and capacitor pack from the failed array controller and install the cache module and capacitor pack on an identical array controller model in the recovery server o If the server has failed remove the controller cache module and capac...

Page 49: ...you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 26 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server CAUTION In systems that use external data storage be sure that the server is the first u...

Page 50: ...move the component 1 Power down the server on page 26 2 Remove the processor memory drawer shipping screws if installed Retain the screws for future use Processor memory drawer shipping screw locations on page 29 3 Remove the processor memory drawer on page 29 4 Remove the processor memory drawer cover on page 30 5 Remove the failed memory cartridge ...

Page 51: ... Open the memory cartridge cover 7 Remove the DIMMs from the failed memory cartridge a Open the DIMM slot latches b Remove the DIMM To replace the component 1 Install the DIMMs in the replacement memory cartridge a Open the DIMM slot latches ...

Page 52: ...MM 2 Close the memory cartridge cover 3 Install the memory cartridge 4 Install the processor memory drawer cover 5 Install the processor memory drawer 6 Power up the server DIMM To remove the component 1 Power down the server on page 26 2 Remove all power ...

Page 53: ...g screws if installed Retain the screws for future use Processor memory drawer shipping screw locations on page 29 4 Remove the processor memory drawer on page 29 5 Remove the processor memory drawer cover on page 30 6 Remove the memory cartridge containing the failed DIMM 7 Open the memory cartridge cover 8 Remove the DIMM from the memory cartridge a Open the DIMM slot latches ...

Page 54: ...nd replacement procedures 54 b Remove the DIMM To replace the component 1 Install the replacement DIMMs in the memory cartridge a Open the DIMM slot latches b Install the DIMM 2 Close the memory cartridge cover ...

Page 55: ...d to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed To remove the component 1 Remov...

Page 56: ...heatsink CAUTION To prevent the heatsink from tilting to one side during installation and removal procedures use a diagonally opposite pattern an X pattern when loosening and tightening the two spring loaded screws To prevent the screws from breaking off do not over tighten the screws A maximum torque of 0 45 N m 4 in Ib is set for the system ...

Page 57: ...remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT Processor socket 1 must be ...

Page 58: ...atsink Heatsink on page 55 7 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket 8 Remove the processor from the processor retaining bracket CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area ...

Page 59: ...o not touch the processor or the processor socket contacts 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press on...

Page 60: ...ite pattern an X pattern when loosening and tightening the two spring loaded screws To prevent the screws from breaking off do not over tighten the screws A maximum torque of 0 45 N m 4 in Ib is set for the system 5 Install the heatsink 6 Install the processor memory drawer cover 7 Install the processor memory drawer 8 Connect each power cord to the server 9 Connect each power cord to the power so...

Page 61: ...age 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel on page 28 5 Extend the processor memory drawer approximately 2 54 to 5 1 cm 1 to 2 inches 6 Remove the SPI board on page 30 7 Remove the FlexibleLOM FlexibleLOM on page 68 8 Remove any expansion boards inst...

Page 62: ...e the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel on page 28 ...

Page 63: ...ent procedures 63 5 Extend the processor memory drawer approximately 2 54 to 5 1 cm 1 to 2 inches 6 Remove the SPI board on page 30 7 Remove any drives installed in bays 6 to 10 Drive on page 35 8 Disconnect the data cable ...

Page 64: ...ess Bay Bridge card CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server ...

Page 65: ...lane CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any system installation Improper grounding can cause electrostatic discharge To remove the component 1 Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the ra...

Page 66: ... replacement procedures 66 5 Extend the processor memory drawer approximately 2 54 to 5 1 cm 1 to 2 inches 6 Remove any drives installed in bays 6 to 10 Drive on page 35 7 Disconnect all cables from the backplane ...

Page 67: ...Power down the server on page 26 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 26 4 Remove the access panel on page 28 5 Disconnect the cables from the power daughter board 6 Remove the power daughter board To replace the component reverse the removal procedure ...

Page 68: ...d Power daughter board on page 67 7 Remove the I O board I O board on page 61 8 Do the following a Using a Torx 10 screwdriver remove the screws on the top of the backplane b Using a Torx 15 screwdriver remove the screws at the bottom of the backplane c Remove the backplane To replace the component reverse the removal procedure FlexibleLOM 1 Power down the server on page 26 2 Remove all power a Di...

Page 69: ... page 30 7 Loosen the thumbscrew and then remove the FlexibleLOM from the server To replace the component reverse the removal procedure Battery If the server no longer automatically displays the correct date and time you might need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years ...

Page 70: ...3 Extend the server from the rack on page 26 4 Remove the access panel on page 28 5 Remove the SPI board on page 30 6 Remove the battery IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through UEFI System Utilities IMPORTANT To avoid a mismatch between boot modes Hewlett Packard Enterprise recommends...

Page 71: ...roken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board ...

Page 72: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Page 73: ...tom of the screen to access mobile ready online help for the UEFI System Utilities and UEFI Shell For on screen help press F1 Using UEFI System Utilities To use the UEFI System Utilities use the following keys Action Key Access System Utilities F9 during server POST Navigate menus Up and Down arrows Select items Enter Save selections F10 Access Help for a highlighted configuration option F1 Scan t...

Page 74: ...oads the default settings it uses the custom default settings instead of the factory defaults Secure Boot configuration Secure Boot is integrated in the UEFI specification on which the Hewlett Packard Enterprise implementation of UEFI is based Secure Boot is completely implemented in the BIOS and does not require special hardware It ensures that each component launched during the boot process is d...

Page 75: ...om info uefi docs iLO RESTful API support for UEFI The ProLiant Gen9 servers include support for a UEFI compliant System BIOS along with UEFI System Utilities and Embedded UEFI Shell pre boot environments ProLiant Gen9 servers also support configuring the UEFI BIOS settings using the ILO RESTful API a management interface that server management tools can use to perform configuration inventory and ...

Page 76: ...Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility boot the server using Intelligent Provisioning The Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions t...

Page 77: ...prise website http www hpe com info privacy The Active Health System in conjunction with the system monitoring provided by Agentless Management or SNMP Pass thru provides continuous monitoring of hardware and configuration changes system status and service alerts for various server components The Agentless Management Service is available in the SPP which can be downloaded from the Hewlett Packard ...

Page 78: ...ment and during boot When a USB 3 0 capable OS USB driver loads USB 3 0 devices transition to USB 3 0 speeds This mode provides compatibility with operating systems that do not support USB 3 0 while still allowing USB 3 0 devices to operate at USB 3 0 speeds with state of the art operating systems Enabled If Enabled USB 3 0 capable devices operate at USB 3 0 speeds at all times including the pre b...

Page 79: ...anel components Item Description 1 Drive bays 6 to 10 2 Systems Insight Display 3 Fans 1 to 4 4 Drive bays 1 to 5 5 Discovery services connectors 6 Video connector 7 USB connectors 2 Drives installed in these bays require the optional drive backplane and cables ...

Page 80: ...ndby Off No power present 2 Health LED Solid green Normal Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Fast flashing red 4 Hz cycles per sec System power fault 3 Aggregate NIC LED Solid green Link to network Flashing green Linked with activity on the network Off No network connection 4 UID button link Solid blue Activated Flashing blue 1 Hz cycle per sec Remote ma...

Page 81: ...g amber Power on denied Off Standby 2 Overtemperature Off Normal Amber Failed or missing component 3 AMP status Off No protection Green Protection enabled Amber Memory failure occurred Amber flashing Memory configuration error 4 NIC activity link Green Linked to network Green flashing Linked with activity on the network Off No network connection All other LEDs Off Normal Amber Failed or missing co...

Page 82: ...on board slot 2 3 Expansion board slot 3 4 Expansion board slot 4 5 Expansion board slot 5 6 Expansion board slot 6 7 Expansion board slot 7 8 Expansion board slot 8 9 Expansion board slot 9 10 FlexibleLOM slot 11 SPI board 12 Power supply 1 13 Power supply 2 14 Power supply bay 3 15 Power supply bay 4 ...

Page 83: ...r supply Front external health LED Located on the front panel Status Off Off Off No AC power to power supply units Off Off Green AC present Standby outputs on Power supply DC outputs on and OK On Off Amber flashing redundant Red flashing non redundant Power supply failure includes over voltage and over temperature ...

Page 84: ...ical 4 System maintenance switch 5 Slot 3 PCIe3 x16 16 8 4 2 1 electrical 6 Slot 4 PCIe3 x16 8 4 2 1 electrical 7 Slot 5 PCIe3 x16 8 4 2 1 electrical 8 Slot 6 PCIe3 x16 16 8 4 2 1 electrical 9 Slot 7 PCIe3 x16 8 4 2 1 electrical 10 Slot 8 PCIe3 x16 8 4 2 1 electrical 11 Slot 9 PCIe3 x16 16 8 4 2 1 electrical 12 SPI board connector 13 FlexibleLOM connector ...

Page 85: ...ystem Utilities supersedes this switch IMPORTANT To avoid a mismatch between boot modes Hewlett Packard Enterprise recommends setting system maintenance switch 7 to the same BIOS boot mode the server is deployed in Otherwise the storage controller may not recognize the OS installed on the storage media NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a har...

Page 86: ...ernal USB connector 5 TPM connector 6 Front video USB connector 7 Battery 8 Internal USB connector 9 Serial connector 10 Video connector 11 USB connectors 4 12 iLO connector 13 FlexibleLOM port 1 14 FlexibleLOM port 2 15 FlexibleLOM port 3 16 FlexibleLOM port 4 Port configuration is dependent on the installed FlexibleLOM and might differ from what is shown in the illustration ...

Page 87: ... O board auxiliary power connector 3 I O board auxiliary power connector 4 I O board auxiliary power connector 5 I O board auxiliary power connector 6 I O board auxiliary power connector 7 I O board auxiliary power connector 8 Power backplane data connector 9 Power backplane data connector 10 I O board power connector ...

Page 88: ...Component identification 88 DIMM slot locations Each memory cartridge contains 12 DIMM slots Install DIMMs in pairs in alphabetical order For installation guidelines see the server user guide ...

Page 89: ...ent identification 89 Processors and memory cartridges The processor memory drawer contains 4 processor sockets and 8 memory cartridges For DIMM numbering and installation guidelines see the server user guide ...

Page 90: ...ber One or more DIMMs in the cartridge is experiencing a general fault condition 3 General board fault LED board A Off The DIMMs are operating normally Solid amber One or more DIMMs in the cartridge is experiencing a general fault condition 4 Power fault LED board A Off The DIMMs are operating normally Solid amber One or more DIMMs in the cartridge is experiencing a power fault condition To determ...

Page 91: ...LEDs on page 90 indicate that a DIMM is experiencing an error press the DIMM fault identification button to illuminate the LED below the affected DIMM Memory error LEDs on page 92 Item Description 1 Board B DIMM fault identification button 2 Board A DIMM fault identification button ...

Page 92: ...cate that a DIMM is experiencing an error the memory error LED below the affected DIMM illuminates red when the DIMM fault identification button on page 91 is pressed Drive bay numbering Drives installed in bays 6 to 10 require the optional SAS backplane or Express Bay enablement option ...

Page 93: ...igration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller NVMe SSD components The NVMe SSD is a PCIe...

Page 94: ...cation 94 Item Description 1 Release lever 2 Activity ring 3 Do Not Remove button 4 Power button FBWC capacitor slots Item Description 1 Slots 2 to 4 Connect to optional SAS controllers 2 Slot 1 Connects to the SPI board ...

Page 95: ...che module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing once per second Off A backup of the DDR content on the cache module is in progress Off On Off The current backup is complete with no errors Flashing once per second Flashing once per second Off The current backup failed and data has been lost Flashing once per secon...

Page 96: ...dition If a second rotor fails either in the same fan module or a different one the system performs an OS type shutdown if the health OS agents are loaded The chance of two rotors in the same module failing is low If a fan module is missing a message appears indicating that cooling is not adequate Then the system starts to shut down If you remove a hot plug fan module you have approximately 60 sec...

Page 97: ...Cabling 97 Cabling SPI board cabling Item Description 1 Top SAS backplane connector 2 System Insights Display Power UID connector 3 Front video USB connector ...

Page 98: ...Cabling 98 Front video USB cabling Power supply data cabling ...

Page 99: ...Cabling 99 Standby power cabling Systems Insight Display cabling ...

Page 100: ... specifications Specification Value Height 17 5 cm 6 88 in Depth 73 6 cm 29 in Width 44 4 cm 17 48 in Weight maximum 52 kg 115 lb Weight no drives installed 33 kg 73 lb Power supply specifications Depending on installed options the server is configured with one of the following power supplies HPE 1200 W Common Slot Platinum Plus Hot Plug Power Supply 94 efficiency on page 100 HPE 1500 W Common Slo...

Page 101: ... Supply Specification Value Input requirements Rated input voltage 40 VDC to 72 VDC Rated input current 42 0 A at 40 VDC input 33 5 A at 48 VDC input 22 2 A at 72 VDC input Rated input power W 1621 W at 40 VDC input 1607 W at 48 VDC input nominal input 1598 W at 72 VDC input Rated input power BTUs per hour 5530 at 40 VDC input 5484 at 48 VDC input 5451 at 72 VDC input Power supply output Rated ste...

Page 102: ...ipment must be installed by trained service personnel as defined by the NEC and IEC 60950 1 Second Edition the standard for Safety of Information Technology Equipment Connect the equipment to a reliably grounded SELV source An SELV source is a secondary circuit that is designed so normal and single fault conditions do not cause the voltages to exceed a safe level 60 V DC The branch circuit overcur...

Page 103: ...ry CSA Canadian Standards Association DDDC Double Device Data Correction ESD electrostatic discharge FBWC flash backed write cache IEC International Electrotechnical Commission iLO 4 Integrated Lights Out 4 IML Integrated Management Log KVM keyboard video and mouse NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express ...

Page 104: ...On Self Test QPI QuickPath Interconnect RAS Reliability Availability Serviceability RBSU ROM Based Setup Utility SAS serial attached SCSI SD Secure Digital SDDC Single Device Data Correction SFF small form factor SIM Systems Insight Manager SMI Scalable memory interfaces SPI system peripheral interface SPP Service Pack for ProLiant ...

Page 105: ...105 TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Page 106: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Page 107: ...2 E electrostatic discharge 25 embedded UEFI diagnostics 74 embedded UEFI shell 74 environmental requirements 99 environmental specifications 99 expansion board 41 expansion board guides 43 expansion slot covers 42 Express Bay backplane 65 Express Bay Bridge card 64 extend server from rack 26 external USB functionality 77 F fan removing 34 fans 34 95 fans replacing 34 FBWC capacitor pack 46 FBWC c...

Page 108: ...ule 29 30 processors 88 Product ID 74 ProLiant Pre boot Health Summary 75 R rack extending server from 25 26 rear panel components 81 re entering the server serial number 74 removal and replacement procedures 25 remove server from rack 27 removing the processor memory drawer 29 required tools 25 requirements environmental 99 RESTful API 74 ROM legacy USB support 77 ROM Based Setup Utility RBSU 72 ...

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