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HP Care Pack Services
Proactive Care
NOTE:
Collaborative Support plus Proactive services delivered by the onshore, local
language Advanced Solution Center (ASC), end-to-end case ownership from a Technical
Solution Specialists and Technical Account Manager who remotely delivers
firmware/software revision management, proactive scans and incident trend reports.
Recommended for customers running a virtualized infrastructure and/or customers
who desire an enhanced call support experience
HP 3 year 4 hour 24x7 ProLiant DL380e Proactive Care Service
U6E33E
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant DL380e Proactive Care
Service
U6E34E
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL380e Proactive Care Service
U6E39E
HP 3 year 6 hour Call to Repair 24x7 w/Defective Media Retention ProLiant DL380e
Proactive Care Svc
U6E40E
HP 3 year 4 hour 24x7 ProLiant DL380e with Insight Control Proactive Care Service
U6G61E
HP 3 year 4 hour 24x7 w/Defective Media Retention DL380e with Insight Control
Proactive Care Service
U6G62E
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL380e with Insight Control Proactive
Care Service
U6G63E
HP 3 yr 6hrCalltoRepair 24x7 w/Defective Media Retention DL380e w/Insight Control
Proactive Care SVC
U6G64E
Collaborative Support
NOTE:
Hardware break/fix plus 24x7 software diagnosis support with collaborative call
management for a broad spectrum of 3rd Party software products including O/S and
hypervisors. Recommended for customers procuring 3rd party SW O/S and hypervisors
from the software vendors directly and deploying them on HP ProLiant servers.
HP 3 year 4 hour 24x7 ProLiant DL380e Collaborative Support
U6E31E
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant DL380e Collaborative
Support
U6E32E
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL380e Collaborative Support
U6E37E
HP 3 year 6 hour Call to Repair 24x7 w/Defective Media Retention ProLiant DL380e
Collaborative Sup
U6E38E
Proactive Care Personalized Support Option
NOTE:
To add an onsite Account Support Manager (ASM) to Proactive Care. ASM is an
assigned resource who delivers support planning and brings technical expertise and
best practices advices for the customer's environment
.
HP 3 year ISS ProactiveCare Personalized Support
U6W98E
Installation Services
NOTE:
Reduce the time required to get your system up and running and help minimize
disruptions to your business.
HP Install ProLiant DL380e Service
U6E81E
HP Startup ProLiant DL380e Service
U6E83E
NOTE:
For more information, customer/resellers can contact:
http://www.hp.com/services/carepack
QuickSpecs
HP ProLiant DL380e Generation 8 (Gen8)
Additional Options
DA - 14328 Worldwide — Version 27 — December 16, 2013
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