HP ProLiant DL380 G7 Maintenance And Service Manual Download Page 84 | Manualshive

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HP ProLiant DL380 G7 Maintenance And Service Manual Download Page 84

Diagnostic tools 84

Diagnostic tools

Troubleshooting resources

The

HP ProLiant Servers Troubleshooting Guide

provides procedures for resolving common problems and

comprehensive courses of action for fault isolation and identification, error message interpretation, issue

resolution, and software maintenance on ProLiant servers and server blades. This guide includes

problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,

select a language:

•

English •

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,

that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server

installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS

is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and

other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on pa ge

) provides survey functionality that gathers critical hardware and software

information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems

supported by the server, see the HP website If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.

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Summary of Contents for ProLiant DL380 G7

Page 1: ...c tools specifications and requirements for hardware components and software This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment trained in recognizing hazards in products and are familiar with weight and stability precautions Part Number 594659 005 February 2011 Edition 5 ...

Page 2: ...ss warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation in the U S and other co...

Page 3: ...nsion board shipping bracket 32 PCI riser cage 33 SAS hard drive blank 34 Hot plug SAS hard drive 34 Power supply blank 35 Hot plug power supply 36 Optical drive 37 Optical drive cage 38 Power supply backplane 39 Hot plug fan 40 SFF hard drive backplane 41 SFF hard drive cage 42 LFF hard drive backplane 43 LFF hard drive cage 44 Systems Insight Display 45 Front left bezel 46 Front right bezel 46 F...

Page 4: ...ication 87 Front panel components 87 Front panel LEDs and buttons 88 Systems Insight Display LEDs 89 Systems Insight Display LED combinations 90 Rear panel components 91 Rear panel LEDs and buttons 92 Non hot plug PCI riser board slot definitions 92 System board 94 System board components 94 System maintenance switch 95 NMI functionality 95 DIMM slot locations 96 DIMM identification 97 SAS and SAT...

Page 5: ...Contents 5 Index 110 ...

Page 6: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 7: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Page 8: ... Self Repair um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfa...

Page 9: ...tegorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser r...

Page 10: ...gorieën CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te ...

Page 11: ...ependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da HP não são projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no p...

Page 12: ...Customer self repair 12 No caso desse serviço a substituição de peças CSR é obrigatória Se desejar que a HP substitua essas peças serão cobradas as despesas de transporte e mão de obra do serviço ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...Customer self repair 15 ...

Page 16: ...Customer self repair 16 ...

Page 17: ...e 496067 001 Mandatory1 4 Optical drive cage 496076 001 Mandatory1 5 SFF hard drive cage 496074 001 Mandatory1 6 PCI riser cage 614778 001 Mandatory1 7 Air baffle 599039 001 Mandatory1 8 Bezel kit 496080 001 Mandatory1 a Right bezel b Left bezel 9 LFF hard drive cage 496075 001 Mandatory1 10 Hard drive blank 392613 001 Mandatory1 11 Power supply blank 409417 002 Mandatory1 12 Heatsink a Processor ...

Page 18: ... HP ne sont pas conçues pour permettre au client d effectuer lui même la réparation Pour que la garantie puisse s appliquer HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazion...

Page 19: ...w rekening 2 Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door...

Page 20: ...Illustrated parts catalog 20 System components ...

Page 21: ...2 20 HP Trusted Platform Module 505836 001 No3 21 SFF SAS backplane 507690 001 Optional2 22 LFF SAS backplane 496079 001 Optional2 23 SAS controller board 462919 001 Mandatory1 24 HP Smart Array P410i cache module 462975 001 Mandatory1 Memory 25 RDIMM a PC3 8500 DDR3 1066 4 GB RoHS 4R kit 501535 001 Mandatory1 b PC3 8500 DDR3 1066 8 GB RoHS 4R kit 519201 001 Mandatory1 c PC3 8500 DDR3 1066 8 GB Ro...

Page 22: ...on processor X5677 594881 001 Optional2 l 2 00 GHz Intel Xeon processor E5503 594889 001 Optional2 m 3 60 GHz Intel Xeon processor X5687 638137 001 Optional2 n 3 46 GHz Intel Xeon processor X5690 638136 001 Optional2 o 3 06 GHz Intel Xeon processor X5675 638134 001 Optional2 p 3 20 GHz Intel Xeon processor X5672 638135 001 Optional2 q 2 53 GHz Intel Xeon processor E5649 628695 001 Optional2 r 2 40...

Page 23: ...datory1 d 750 GB 7 200 rpm 1 year warranty 459320 001 Mandatory1 e 1 TB 7200 rpm 1 year warranty 454273 001 Mandatory1 Optical drives 33 Slimline CD ROM drive 399401 001 Mandatory1 34 Slimline 8x 24x DVD ROM drive 397928 001 Mandatory1 35 Slimline 24x CD RW DVD ROM drive 399959 001 Mandatory1 36 Slimline 8x DVD R RW drive 399402 001 Mandatory1 Cables 37 SAS backplane cable 496070 001 Mandatory1 38...

Page 24: ... mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2 Optional Opzionali Parti la cui riparazione da parte del cliente è facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cl...

Page 25: ...ieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee 1 Mandatory Obrigatória Peças cujo reparo feito pelo cliente é obrigatório Se desejar que a HP ...

Page 26: ...er down the server on page 26 If you must remove a server from a rack or a non hot plug component from a server power down the server Remove the server from the rack on page 28 If the rack environment cabling configuration or the server location in the rack creates awkward conditions remove the server from the rack Access the product rear panel on page 28 If you are performing certain service proc...

Page 27: ...k 4 Disconnect the power cords The system is now without power Extend the server from the rack 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack 3 After performing the installation or maintenance ...

Page 28: ...server on page 26 2 Extend the server from the rack on page 27 3 Disconnect the cabling and remove the server from the rack For more information refer to the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Access the product rear panel Cable management arm with left hand swing To access the server rear panel ...

Page 29: ...le management arm with right hand swing NOTE To access some components you may need to remove the cable management arm To access the product rear panel components open the cable management arm 1 Power down the server on page 26 2 Swing open the cable management arm 3 Remove the cables from the cable trough ...

Page 30: ... static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pi...

Page 31: ...ed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact an HP authorized service provider for a re...

Page 32: ...Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 4 Remove the battery pack from the air baffle Removing the battery pack on page 51 5 Remove the air baffle To replace the component reverse the removal procedure Full length expansion board shipping bracket To remove the component CAUTION To prevent ...

Page 33: ...ion boards are installed remove the full length expansion board shipping bracket as indicated To replace the component reverse the removal procedure PCI riser cage To remove the component CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server on page 26 ...

Page 34: ...ngth expansion board shipping bracket on page 32 5 Remove the PCI riser cage To replace the component reverse the removal procedure SAS hard drive blank CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Remove the component as...

Page 35: ...TA hard drive LED combinations on page 99 2 Back up all server data on the hard drive 3 Remove the hard drive To replace the component reverse the removal procedure Power supply blank To remove the component CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Access the product rear panel on page 28 2 R...

Page 36: ...talled power down the server o If more than one hot plug power supply is installed continue with the next step 2 Disconnect the power cord from the source 3 Access the product rear panel on page 28 4 Remove the power cord from the server 5 Remove the hot plug power supply WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until...

Page 37: ...el LEDs and buttons on page 92 8 Be sure that the power supply LED on the SID is green Systems Insight Display LEDs on page 89 Optical drive To remove the component CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the...

Page 38: ...proper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Disconnect the cable from the optical drive ...

Page 39: ...procedure Power supply backplane To remove the component 1 Power down the server on page 26 2 Remove all power supplies Hot plug power supply on page 36 3 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 4 Remove the access panel Access panel on page 31 5 Remove the power supply backplane ...

Page 40: ...l IMPORTANT An immediate shutdown is a hardware controlled function and it overrides any firmware or software actions In the operating system o The Health Driver performs an orderly shutdown if it detects a cautionary temperature level If the server detects a critical temperature level before the orderly shutdown occurs the server performs an immediate shutdown Additionally the Health Driver perfo...

Page 41: ...oling that can lead to thermal damage To replace the component reverse the removal procedure SFF hard drive backplane To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Remove all hot plug hard drives Hot plug ...

Page 42: ... SFF hard drive cage To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 34 5 Disconnect all cables from the hard drive backplane ...

Page 43: ...ure LFF hard drive backplane To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 34 5 Disconnect all cables from the hard drive backplane ...

Page 44: ...server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Remove all hot plug hard drives Hot plug SAS hard drive on page 34 5 Disconnect all cables from the hard drive backplane 6 Remove the hard drive backplane LFF hard drive backplane on page 43 ...

Page 45: ...play To remove the component 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Remove the PCI riser cage PCI riser cage on page 33 5 Remove the air baffle Air baffle on page 32 6 Disconnect the Systems Insight Display cable 7 Remove the Systems Insight Display ...

Page 46: ...access panel Access panel on page 31 4 Remove the PCI riser cage PCI riser cage on page 33 5 Remove the air baffle Air baffle on page 32 6 Extend or remove the Systems Insight Display Systems Insight Display on page 45 7 Remove the three T 10 Torx screws and then detach the front bezel To replace the component reverse the removal procedure Front right bezel To remove the component 1 Extend or remo...

Page 47: ...cage To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Remove the PCI riser cage PCI riser cage on page 33 5 Remove the air baffle Air baffle on page 32 6 Remove the fan blanks ...

Page 48: ... down the server and remove all AC power cords before removing or installing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 26 2 Extend the server from the rack on page 27 ...

Page 49: ...placement procedures 49 o To remove slot cover 1 or 4 push in on the retainer to release it and then slide out the cover o To remove slot covers 2 and 3 lift up on the latch remove the latch and then remove the cover ...

Page 50: ...ed server Recovering data from the battery backed write cache on page 52 CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost Removing the cache module To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page ...

Page 51: ...n be sure the cache module is fully inserted before pressing down Removing the battery pack To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Remove the PCI riser cage PCI riser cage on page 33 ...

Page 52: ...he failed server Power down the server on page 26 If any data is stored in the cache module a green LED on the module flashes every 2 seconds CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 3 Transfer the hard drives from the failed server to the recovery server station 4 Perform one of th...

Page 53: ...ntroller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data 1 Back up all data 2 Close all applications 3 Power down the server on page 26 CAUTION In systems that use external data storage be sure that the server is the first unit to be...

Page 54: ...che module is connected to a capacitor pack disconnect the capacitor pack cable from the connector on the top of the cache module To replace the component reverse the removal procedure CAUTION To prevent damage to the cache module during installation be sure the cache module is fully inserted before pressing down Flash backed write cache capacitor pack To remove the component 1 Back up all data 2 ...

Page 55: ... page 27 5 Remove the access panel Access panel on page 31 6 Remove the PCI riser cage PCI riser cage on page 33 7 If the capacitor pack is connected to the cache module disconnect the capacitor pack cable from the connector on the top of the cache module 8 Disconnect the capacitor pack from the air baffle To replace the component reverse the removal procedure Expansion slot covers CAUTION To prev...

Page 56: ...rom the rack on page 28 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 If any full length expansion boards are installed remove the full length expansion board shipping bracket Full length expansion board shipping bracket on page 32 5 Remove the PCI riser cage PCI riser cage on page 33 6 Remove the expansion slot cover o To remove slot cover 1 or 4 p...

Page 57: ...xpansion board To remove the component 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Disconnect any external cables that are connected to the expansion board 5 Remove the PCI riser cage PCI riser cage on page 33 6 Disconnect any internal cables that are connected to the expansion board ...

Page 58: ...ponent 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 Disconnect any external cables that are connected to the expansion board 5 Remove the PCI riser cage PCI riser cage on page 33 6 Disconnect any internal cables that are connected to the expansion board 7 Remove the expansion board ...

Page 59: ...heatsink 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4 If full length expansion boards are installed remove the PCI riser cage 5 Remove the air baffle Air baffle on page 32 6 Open the heatsink retaining bracket 7 Remove the heatsink ...

Page 60: ...eatsink 1 Clean the old thermal grease from the processor with the alcohol swab Allow the alcohol to evaporate before continuing 2 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 3 Install the heatsink ...

Page 61: ...assembly To remove the component 1 Power down the server on page 26 2 Access the product rear panel on page 28 3 Remove all power supplies Hot plug power supply on page 36 4 Remove the server from the rack on page 28 5 Remove the access panel Access panel on page 31 6 Remove the PCI riser cage PCI riser cage on page 33 7 Remove the air baffle Air baffle on page 32 8 Remove the power supply backpla...

Page 62: ...sible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server does not power up To remove a processor 1 Power down the server on page 26 2 Extend the server from the rack on page 27 3 Remove the access panel Access panel on page 31 4...

Page 63: ...Removal and replacement procedures 63 6 Open the heatsink retaining bracket 7 Remove the heatsink ...

Page 64: ...9 Using the processor tool remove the processor from the system board a Line up the processor tool ensuring the locking lever graphic on the tool is oriented correctly b Press in on the plastic tabs and then place the tool on the processor c Release the tabs and then carefully lift the processor and tool straight up ...

Page 65: ... avoid damage to the processor do not touch the bottom of the processor especially the contact area CAUTION To avoid damage to the system board Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket ...

Page 66: ...nt procedures 66 To replace the processor 1 Carefully insert the processor into the processor installation tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 67: ...NS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 68: ...rocessor locking lever CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 5 Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate b...

Page 69: ...Removal and replacement procedures 69 6 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 7 Install the heatsink ...

Page 70: ...IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization To identify the DIMMs installed in the server see DIMM identification on page 97 To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 28 Extend the server from...

Page 71: ...sonal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on ...

Page 72: ...onfiguration can be modified On System configuration is locked and cannot be modified S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off Normal On ROM treats system configuration as invalid S7 Off Reserved S8 Off Reserved When the system maintenance switch position 6 is set to the On position the system is prepared to erase all syste...

Page 73: ...Remove the access panel Access panel on page 31 5 Remove the PCI riser cage PCI riser cage on page 33 6 Remove the battery pack Removing the battery pack on page 51 7 Remove the air baffle Air baffle on page 32 8 Remove all DIMMs DIMMs on page 70 9 Remove the hot plug fans Hot plug fan on page 40 10 Remove the fan cage Fan cage on page 47 11 Remove the power supply backplane Power supply backplane...

Page 74: ...g lever and the processor socket retaining bracket 16 Using the processor tool remove the processor from the system board a Line up the processor tool ensuring the locking lever graphic on the tool is oriented correctly b Press in on the plastic tabs and then place the tool on the processor ...

Page 75: ... tool straight up 17 Carefully rotate the tool and then push in and release the tabs to secure the processor in the tool CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area 18 Loosen the system board thumbscrew 19 Remove the power supply cage ...

Page 76: ...s 76 20 Remove the system board To replace the component 1 Install the spare system board CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage ...

Page 77: ...ove the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool 3 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 78: ...ARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 79: ...e cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement 7 Install the processor socket cover onto the processor socket of the failed system board 8 Clean the old thermal grease from the heatsink and the ...

Page 80: ...stall all components removed from the failed system board 12 Install the access panel Access panel on page 31 13 Install the power supplies Hot plug power supply on page 36 14 Power up the server After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 S...

Page 81: ... qualified personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press ...

Page 82: ...Cabling 82 Cabling SAS hard drive cabling Optical drive cabling ...

Page 83: ...Cabling 83 BBWC battery cabling FBWC capacitor pack cabling ...

Page 84: ...assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data n...

Page 85: ...t HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured a...

Page 86: ...ore the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following POST RBSU Diagnostics DOS Operating environments which do not provide native USB support ...

Page 87: ...n 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 SATA optical drive bay 5 Video connector 6 USB connectors 2 SFF model with optional hard drive cage Item Description 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 Hard drive bays optional 5 Video connector ...

Page 88: ...l Item Description 1 Quick release levers 2 2 Systems Insight Display 3 Hard drive bays 4 USB connectors 2 5 Video connector Front panel LEDs and buttons Item Description Status 1 UID LED and button Blue Activated Flashing blue System being remotely managed Off Deactivated ...

Page 89: ...state see Systems Insight Display LEDs on page 89 3 Power On Standby button and system power LED Green System on Amber System in standby but power is still applied Off Power cord not attached or power supply failure Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed ...

Page 90: ...riencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight Display LED and color Health LED System power LED Status Processor amber Red Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM ...

Page 91: ...ch at POST or power supply mismatch through hot plug addition Power cap off Amber Standby Power cap green Flashing green Waiting for power Power cap flashing amber Amber Power cap has been exceeded Power cap green Green Power is available IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the faile...

Page 92: ...Ds and buttons Item Description Status 1 Power supply LED Green Normal Off System is off or power supply has failed 2 UID LED button Blue Activated Flashing blue System being managed remotely Off Deactivated 3 NIC iLO 3 activity LED Green Network activity Flashing green Network activity Off No network activity 4 NIC iLO 3 link LED Green Network link Off No network link Non hot plug PCI riser board...

Page 93: ...notes the risers are installed in the primary riser connector Secondary denotes the risers are installed in the secondary riser connector Installing the risers listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCI cards supported by those risers FL FH denotes full length full height HL FH denotes half length full height LP denotes low p...

Page 94: ...connector A 3 SAS power connector B 4 Front I O connector 5 SATA optical drive connector 6 Internal USB connector 7 System battery 8 Power supply backplane connector 9 NMI jumper 10 System maintenance switch 11 Processor socket 2 12 Primary riser connector 13 SD card slot 14 TPM connector 15 Processor socket 1 populated ...

Page 95: ...ation is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On Clear NVRAM S7 Reserved S8 Reserved S9 Reserved S10 Reserved When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or ...

Page 96: ...re preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins Press the NMI switch Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c007978...

Page 97: ...cription Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Voltage rating L Low voltage 1 35v Blank or omitted Standard 5 Memory speed 10600 1333 MHz 8500 1066 MHz 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com ...

Page 98: ...Component identification 98 SAS and SATA device numbers SFF device bay numbering Optional SFF device bay numbering LFF device bay numbering ...

Page 99: ...active currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion o...

Page 100: ...y 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array PCI riser cage LEDs CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage Status On AC power is connected Off AC ...

Page 101: ...le 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table LED3 pattern LED4 pattern Interpretation One blink every two seconds The system is powered down and the cache contains data that has not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary pow...

Page 102: ...oller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per second There is an open circuit across the battery termin...

Page 103: ...k Fan blank 2 processors Fan Fan Fan Fan Fan Fan For a single processor configuration four fans and two blanks are required in specific fan bays for redundancy A fan failure or missing fan causes all fans to spin at high speed A second fan failure or missing fan causes an orderly shutdown of the server Installing more than the required number of fans in a single processor configuration is not a su...

Page 104: ...erver performs an immediate shutdown When the Thermal Shutdown feature is disabled in RBSU iLO 3 does not perform an orderly shutdown when a cautionary temperature level is detected Disabling this feature does not disable the server hardware from performing an immediate shutdown when a critical temperature level is detected CAUTION A thermal event can damage server components when the Thermal Shut...

Page 105: ...No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Specification Value Dimensions Height 8 59 cm 3 38 in Depth 66 07 cm 26 01 in Width 44 54 cm 17 54 in Weight maximum 27 2 kg 60 0 lb Weight no drives installed 20 4 kg 47 2 lb Power supply specif...

Page 106: ...d input frequency 50 Hz to 60 Hz Rated input current 8 9 A at 100 VAC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input BTUs per hour 2925 at 100V AC input 2812 at 200V AC input Power supply output Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP ...

Page 107: ...imum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server refer to the HP Enterprise Configurator website http h30099 www3 hp com configurator ...

Page 108: ... cache DDR double data rate FBWC flash backed write cache iLO Integrated Lights Out IML Integrated Management Log NMI non maskable interrupt NVRAM non volatile memory PCIe peripheral component interconnect express PCI X peripheral component interconnect extended POST Power On Self Test RBSU ROM Based Setup Utility ...

Page 109: ...Acronyms and abbreviations 109 SAS serial attached SCSI SATA serial ATA TPM trusted platform module UID unit identification USB universal serial bus ...

Page 110: ...cations 105 expansion boards 57 expansion slot covers 48 55 expansion slot covers removing 48 55 expansion slots 55 extending server from rack 27 F fan cage 47 fans 40 FBWC cabling 83 FBWC capacitor cabling 83 FBWC module LEDs 102 features 87 flash backed write cache capacitor pack 54 flash backed write cache module 53 flash backed write cache procedures 53 front panel buttons 88 front panel compo...

Page 111: ...el LEDs 92 rear panel accessing 28 removal and replacement procedures 26 removing server from rack 28 removing the access panel 31 removing the battery pack 51 resetting the system 95 S safety considerations 30 SAS and SATA device numbers 98 SAS drive numbers 99 SAS hard drive LEDs 99 SD card slot 94 specifications 105 specifications environmental 105 specifications mechanical 105 specifications p...

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