HP Care Pack Services
Proactive Care
HP 3 year 4 hour 24x7 ProLiant DL360e Proactive Care Service
U6D63E
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant DL360e Proactive Care
Service
U6D64E
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL360e Proactive Care Service
U6D69E
HP 3 year 6 hour Call to Repair 24x7 w/ Defective Media Retention ProLiant DL360e
Proactive Care SVC
U6D70E
HP 3 year 4 hour 24x7 ProLiant DL360e with Insight Control Proactive Care Service
U6G82E
HP 3 year 4 hour 24x7 w/Defective Media Retention DL360e with Insight Control
Proactive Care Service
U6G83E
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL360e with Insight Control Proactive
Care Service
U6G84E
HP 3 year 6 hour CTR 24x7 w/Defective Media Retention DL360e w/Insight Control
Proactive Care SVC
U6G85E
NOTE:
Collaborative Support plus Proactive services delivered by the onshore, local
language Advanced Solution Center (ASC), end-to-end case ownership from a Technical
Solution Specialists and Technical Account Manager who remotely delivers
firmware/software revision management, proactive scans and incident trend reports.
Recommended for customers running a virtualized infrastructure and/or customers
who desire an enhanced call support experience.
Collaborative Support
HP 3 year 4 hour 24x7 ProLiant DL360e Collaborative Support
U6D61E
HP 3 year 4 hour 24x7 with Defective Media Retention ProLiant DL360e Collaborative
Support
U6D62E
HP 3 year 6 hour Call to Repair 24x7 ProLiant DL360e Collaborative Support
U6D67E
HP 3 year 6 hour Call to Repair 24x7 w/ Defective Media Retention ProLiant DL360e
Collaborative Sup
U6D68E
NOTE:
Hardware break/fix plus 24x7 software diagnosis support with collaborative call
management for a broad spectrum of 3rd Party software products including O/S and
hypervisors. Recommended for customers procuring 3rd party SW O/S and hypervisors
from the software vendors directly and deploying them on HP ProLiant servers.
Proactive Care Personalized Support Option
HP 3 year ISS ProactiveCare Personalized Support
U6W98E
NOTE:
To add an onsite Account Support Manager (ASM) to Proactive Care. ASM is an
assigned resource who delivers support planning and brings technical expertise and
best practices advices for the customer's environment.
Installation Services
HP Install ProLiant DL360e Service
U6E11E
HP Startup ProLiant DL360e Service
U6E13E
NOTE:
Reduce the time required to get your system up and running and help minimize
disruptions to your business.
QuickSpecs
HP ProLiant DL360e Generation 8 (Gen8)
Additional Options
DA - 14327 North America — Version 36 — January 22, 2014
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