HP ProLiant DL320 Generation 5, User Manual

Page: 88 / 101

Technical support 88
Technical support
In this section
Related documents ................................................................................................................................. 88
HP contact information............................................................................................................................ 88
Customer Self Repair .............................................................................................................................. 88
Related documents
For related documentation, refer to the Documentation CD.
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webpage ( http://www.hp.com/service_locator ).
•
In other locations, see the Contact HP worldwide (in English) webpage
( http://welcome.hp.com/country/us/en/wwcontact.html ).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
( http://welcome.hp.com/country/us/en/contact_us.html ). To contact HP by phone:
•
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website ( http://www.hp.com ).
•
In other locations, see the Contact HP worldwide (in English) webpage
( http://welcome.hp.com/country/us/en/wwcontact.html ).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory —Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional —Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.