Service and Support
Service and Support
Service and Support
Service and Support
HP Care Pack Services provide total care and support expertise with committed response designed to
meet your IT and business needs.
HP Care Pack services include coverage for the HP branded hardware options qualified for the server
that are purchased at the same time or afterward and internal to the enclosure. It also includes the 22"
and smaller external monitors and tower UPS options up to 3kVA. These items will be covered at the
same service level and for the same coverage period as the server. Coverage of UPS Battery is not
included and standard warranty terms & conditions apply. For servers or storage systems installed within
a rack, service also covers all HP qualified rack options installed within the same rack.
To fully capitalize on your HP ProLiant servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of multi vender support solutions provides a range of support services designed to meet the
varying needs of business. Whether an SMB or large global corporation HP has a ProLiant server support
offer to help you speedily deploy and maximize system uptime.
Recommended Service
Recommended Service
Recommended Service
Recommended Service – Simplify ProLiant solution implementation, maintenance and management.
Support Service
Support Service
Support Service
Support Service – 3-Year 24x7 4 hr Response service support coverage
Deployment Service
Deployment Service
Deployment Service
Deployment Service – Hardware Installation only
Enhanced Service
Enhanced Service
Enhanced Service
Enhanced Service – Optimize service level to increase IT performance and availability
Support Service
Support Service
Support Service
Support Service - 3-Year 24x7 24 hr Call to repair service support coverage
Support
Support
Support
Support - 3-Year 24x7 6 hr Call to repair service support coverage
Support Plus
Support Plus
Support Plus
Support Plus - 24x7 4 hr Response service support including OS coverage
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the Customer Description
and/or Data Sheet. To be delivered on a scheduled basis 8am-5pm, M-F, excl. HP holidays.
For a complete listing of service offerings and information visit:
http://www.hp.com/services/proliantservices
http://h20219.www2.hp.com/services/us/en/warranty/carepack-servers-proliant.html
QuickSpecs
HP ProLiant DL185 Generation 5 (G5)
HP ProLiant DL185 Generation 5 (G5)
HP ProLiant DL185 Generation 5 (G5)
HP ProLiant DL185 Generation 5 (G5)
Standard Features
DA - 12864 North America — Version 28 — February 19, 2010
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