Standard Care Package
Package that maintains high level of server availability
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service
Provides you with rapid remote support and if required an HP authorized representative who will arrive on
site any time and day of the year to begin hardware maintenance service within 4 hours of the service
request being logged.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
Additional Services
: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Software
Support); +10 Proactive Select Credits, Factory Express.
Basic Care Package
Delivers minimum recommended support service level
HP ProLiant Server Hardware Installation
Provides for the basic hardware installation of HP branded servers, storage devices and networking
options to assist you in bringing your new hardware into operation in a timely and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
3-Year HP 13x5 4 hour Response, Hardware Support Onsite Service
Delivers increased equipment availability and productivity with rapid remote support and onsite response
for your HP server and storage hardware
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-6547EEE.pdf
Additional Services
: Software OS (Microsoft, Linux (SUSE/Red Hat) Installation and Start Up and Software
Support), Factory Express.
Insight Remote Support
The packages include HP Insight Remote Support that uses proven technology to deliver secure, reliable
24x7 remote monitoring, diagnoses, and problem resolution. It is available at no additional cost to all
warranty, HP Care Pack Service, and service agreement customers.
For more information
To learn more on HP ProLiant servers and HP BladeSystem servers, please contact your HP sales
representative or HP Authorized Channel Partner. Or visit:
http://www.hp.com/services/proliant
QuickSpecs
HP ProLiant DL180 Generation 6 (G6)
Service and Support
DA - 13248 Worldwide — Version 53 — September 24, 2012
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