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HP ProLiant BL490c, User Manual

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HP ProLiant BL490c User Manual Download Page 67

 

Troubleshooting  67 

Item 

See 

4 

The most recent version of a particular server blade or option firmware is 

available on the HP Support website (

http://www.hp.com/support

). 

5 

"General memory problems are occurring" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or see 

"Troubleshooting resources (on page 

60

)" 

6 

•

 

Maintenance and service guides for p-Class server blades, located on 
the Documentation CD or the HP website 

(

http://www.hp.com/products/servers/proliant-bl/p-class/info

) 

•

 

Maintenance and service guides for c-Class server blades, located on 

the Documentation CD or the HP website 
(

http://www.hp.com/go/bladesystem/documentation

) 

7 

•

 

Maintenance and service guides for p-Class server blades, located on 

the Documentation CD or the HP website 

(

http://www.hp.com/products/servers/proliant-bl/p-class/info

) 

•

 

Maintenance and service guides for c-Class server blades, located on 

the Documentation CD or the HP website 

(

http://www.hp.com/go/bladesystem/documentation

) 

•

 

"Hardware problems" in the 

HP ProLiant Servers Troubleshooting 

Guide

 located on the Documentation CD or see "Troubleshooting 

resources (on page 

60

)" 

8 

"Breaking the server down to the minimum hardware configuration (on 

page 

63

)" in the 

HP ProLiant Servers Troubleshooting Guide

 located on 

the Documentation CD or see "Troubleshooting resources (on page 

60

)" 

9 

•

 

"Server information you need" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or see 

"Troubleshooting resources (on page 

60

)" 

•

 

"Operating system information you need" in the 

HP ProLiant Servers 

Troubleshooting Guide

 located on the Documentation CD or see 

"Troubleshooting resources (on page 

60

)" 

10 

"HP contact information (on page 

87

)" 

 

Summary of Contents for ProLiant BL490c

Page 1: ...for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 613023 002 March 2011 Edition 2 ...

Page 2: ...d services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countr...

Page 3: ...g and device mapping 15 Connecting to the network 17 Installing a server blade 17 Completing the configuration 19 Hardware options installation 20 Introduction 20 Hard drive option 20 Memory options 21 Memory subsystem architecture 22 Single dual and quad rank DIMMs 22 DIMM identification 22 Memory configurations 23 General DIMM slot population guidelines 25 Installing DIMMs 27 Processor option 29...

Page 4: ...nostics 56 HP Insight Diagnostics survey functionality 56 Integrated Management Log 57 Remote support and analysis tools 57 HP Insight Remote Support software 57 Keeping the system current 58 Drivers 58 ProLiant Support Packs 58 Operating System Version Support 58 Firmware 58 HP Smart Update Manager 59 Change control and proactive notification 59 Care Pack 59 Troubleshooting 60 Troubleshooting res...

Page 5: ... waste equipment by users in private households in the European Union 81 Japanese notice 82 BSMI notice 82 Korean notice 82 Chinese notice 83 Laser compliance 83 Battery replacement notice 83 Taiwan battery recycling notice 84 Acoustics statement for Germany Geräuschemission 84 Electrostatic discharge 85 Preventing electrostatic discharge 85 Grounding methods to prevent electrostatic discharge 85 ...

Page 6: ...escription 1 HP c Class Blade SUV Cable connector 2 Serial label pull tab 3 Release button 4 Power On Standby button 5 Server blade release lever Front panel LEDs Item Description Status 1 UID LED Blue Identified Blue flashing Active remote management Off No active remote management ...

Page 7: ...twork activity Off No link or activity 5 Hard drive activity LED Green Activity Off No activity 6 System power LED Green On Amber Standby auxiliary power available Off Off System board components Item Description 1 DIMM slots 2 SSD data connector 2 3 SSD data connector 1 4 SSD power connector 1 5 SSD power connector 2 6 Internal USB connector 7 SD card slot 8 System battery 9 Enclosure connector 1...

Page 8: ...Off 7 Reserved Off 8 Reserved Off To access redundant ROM set S1 S5 and S6 to ON System maintenance switch procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures Clear the system configuration Clearing the system configuration on page 8 Access the redundant ROM Accessing the redundant ROM on page 9 To complete these procedures you must cha...

Page 9: ...ing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Remove the access panel on page 13 4 Change positions 1 5 and 6 of the system maintenance switch to on 5 ...

Page 10: ...ion 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 11: ...he following methods to power down the server blade Use a virtual power button selection through iLO 3 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode Press and hold...

Page 12: ...sure that the server blade is in standby mode by observing that the system power LED is amber Remove the server blade CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade To remove the component 1 Identify the proper server bla...

Page 13: ...Remove the server blade on page 12 3 Press the access panel release button 4 Slide the access panel towards the rear of the server blade and then lift to remove the panel Install the access panel 1 Place the access panel on top of the server blade 2 Slide the access panel forward until it clicks into place ...

Page 14: ... c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support Installing server blade options Before installing and i...

Page 15: ...edded NIC or mezzanine signals Server blade signal Interconnect bay Interconnect bay labels Flex adapter 1 embedded 1 Flex adapter 2 embedded 2 Mezzanine 1 3 and 4 Mezzanine 2 5 and 6 7 and 8 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documen...

Page 16: ...closure Server blade signal Interconnect bay number Interconnect bay label Notes Flex adapter 1 2 embedded 1 Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3 and 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 ...

Page 17: ...f interconnect modules are available for HP BladeSystem c Class enclosures Pass thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects Installing a server blade CAUTION To prevent improper cooling and thermal damage do not operate the enclosure unless all bays are populated with a component or a blank 1...

Page 18: ...Setup 18 2 Remove the enclosure connector cover 3 Prepare the server blade for installation ...

Page 19: ...Setup 19 4 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Page 20: ...components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the compone...

Page 21: ... mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server blade can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server blade must be the same type...

Page 22: ...r Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set...

Page 23: ... the server blade supports the following AMP modes Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server blade Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel Lockstep provides enhanced protection wh...

Page 24: ... Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server blade failure The server blade provides notification that correctable error events have exceeded a pre defined threshold rate Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server blade downtim...

Page 25: ...l rank 1066 3 Single or dual rank 800 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 25 DIMMs may be installed individually Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order RDI...

Page 26: ...t D and E o Last G and H o Do not populate slots C F or I UDIMM o First A and B o Last D and E o Do not populate slots C F G H or I After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 51 Multi processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors populate the DIMM slots for...

Page 27: ...populate the DIMM slots in the following order RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or I UDIMM o First A and B o Last D and E o Do not populate slots C F G H or I After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 52 Multi processor Lockstep population order For Lockstep memory mode ...

Page 28: ...nternal system components to cool before touching them To install the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Remove the access panel on page 13 4 Disconnect the hard drive cables 5 Remove the DIMM baffle with the hard drives and cables in place 6 Open the DIMM slot latches ...

Page 29: ...stalled CAUTION To prevent possible server blade overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank IMPORTANT Processor socket 1 must be populated at all times or the server blade does not function IMPORTANT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in th...

Page 30: ...hard drive cables from the system board 6 Remove the DIMM baffle with the hard drives and cables in place CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage ...

Page 31: ...e the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool 8 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 32: ... ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 33: ...socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement ...

Page 34: ...N To avoid possible thermal damage install replacement heatsinks as indicated on the heatsink labels The heatsinks are not interchangeable between processor 1 and processor 2 within a server blade 13 Install the heatsink Insert both screws and then alternate tightening until the heatsink is seated properly 14 Install the DIMM baffle 15 Connect the hard drive cables Hard drive cabling on page 40 16...

Page 35: ...nnector Install Type II mezzanine cards only on mezzanine 2 connector Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 7 For mezzanine card signal mapping see Interconnect bay numbering and device mapping on page 15 To install the component 1 Power down the server blade on page 11 2 Remove th...

Page 36: ...m support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing ...

Page 37: ...technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Place the server blade on a flat level work surface 4 Remove the...

Page 38: ...bserve the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server blade Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 When prompted during the start up sequence access RBSU by pressing the F9 key 2 From ...

Page 39: ...ware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 as...

Page 40: ...s the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 10 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices USB hub USB keyboard USB mouse USB CD ...

Page 41: ...able to the server blade 2 Connect the video connector to a monitor 3 Connect a USB mouse to one USB connector 4 Connect a USB keyboard to the second USB connector Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 Video connector 6 USB keyboard Accessing a server blade with local media devices Use the following configuration when configuring a server blade or loa...

Page 42: ... 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive ...

Page 43: ...ot a host server blade to a virtual media image to perform a ROM upgrade or install an OS Send alerts from iLO 3 regardless of the state of the host server blade Access advanced troubleshooting features provided by iLO 3 Launch a web browser use SNMP alerting and diagnose the server blade with HP SIM Configure static IP bay settings for the dedicated iLO 3 management NICs on each server blade in a...

Page 44: ...ANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware Client PC administrative workstation o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher proc...

Page 45: ...s compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address o CD ROM drive and or diskette drive o Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the Java website http java sun com products archive index ...

Page 46: ...ve console using either scripting or imaging technology It makes deploying a server as easy as selecting one a few or hundreds of target servers selecting predefined images or scripts and clicking Run For more information about HP Insight Control see the HP website http www hp com go insightcontrol SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that al...

Page 47: ...th a boot CD 1 Use the HP c Class Blade SUV Cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 40 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 After the server blade boots follow the normal installation procedure for an OS Diskette image deployment To deploy with a diskette image the...

Page 48: ...advanced management on page 43 3 Open Integrated Remote Console or Java Remote Console 4 Select the local diskette or image file from the Virtual Drives menu located at the top of the screen 5 Connect the Virtual floppy to the server blade 6 Use the iLO 3 power switch feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for the OS SAN c...

Page 49: ...ge 54 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server d...

Page 50: ...rst system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequ...

Page 51: ... are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring Advanced ECC memory To configure Advanced ECC memory 1 Install the required DIMMs Installing DIMMs on page 27 2 When the prompt appears access RBSU...

Page 52: ...cal drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure Beginning with ACU...

Page 53: ... NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning 6 Enter the serial number and press the Enter key 7 ...

Page 54: ...ligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the heal...

Page 55: ...e standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternat...

Page 56: ...d perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Li...

Page 57: ...ent diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants HP Insight Remote Support Standard This software supports...

Page 58: ... software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server blade enter the following web address into the browser http www hp com support servername In place of servername enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 ProLiant Support Packs PSPs represent operating system spec...

Page 59: ...cy checking between components Deploys software and firmware on Windows and Linux operating systems Performs local or remote one to many online deployment Deploys firmware and software together Supports offline and online deployment Deploys necessary component updates only except Linux RPMs Downloads the latest components from Web except Linux RPMs Enables direct update of BMC firmware iLO and LO1...

Page 60: ...hooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in t...

Page 61: ...into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 6 44 kg 14 20 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the ri...

Page 62: ...ns Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation 2 Record any error messages displayed by the system 3 Remove all diskettes CD R...

Page 63: ... DAMAGED If you damage the socket you must replace the system board Depending on the server blade model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troublesho...

Page 64: ... sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the ap...

Page 65: ...t on page 65 General diagnosis flowchart on page 66 Server blade power on problems flowchart on page 68 POST problems flowchart on page 70 OS boot problems flowchart on page 72 Server fault indications flowchart on page 74 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item See 1 General diagnosis flowchart on page 66 2 Power on problems flowchart Server blad...

Page 66: ...owchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 62 2 Loose connections on page 64 3 Service notifications on page 64 ...

Page 67: ...tion CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 60 8 Breaking the server...

Page 68: ...Troubleshooting 68 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 69: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Page 70: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 71: ...ide located on the Documentation CD or see Troubleshooting resources on page 60 6 Symptom information on page 62 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 60 Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem docu...

Page 72: ...ot problems on a server blade Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade Use a local I O cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS Server does not boot SmartStart ...

Page 73: ...ee Troubleshooting resources on page 60 Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 60 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 60 HP contact inform...

Page 74: ...t problems flowchart on page 72 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 75: ...page 60 2 Component identification on page 6 3 System Management Homepage https localhost 2381 4 Power on problems flowchart Server blade power on problems flowchart on page 68 5 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 60 Maintenance and service guides for c Class server blades located on the Docume...

Page 76: ...ror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 77: ...Troubleshooting 77 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 78: ...mperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 11 2 Remove the server blade on page 12 3 Remove the access panel on page 13 4 Identify the battery location System board components on page 7 5 Remove the bat...

Page 79: ...oth classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer ...

Page 80: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 81: ...ided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The c...

Page 82: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 83: ...nts or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for pr...

Page 84: ...ttery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Acoustics statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Na...

Page 85: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 86: ... 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 11...

Page 87: ...d States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp c...

Page 88: ...ether a replacement part is required to address a system problem The specialist will also determine whether you can replace the part For specific information about customer replaceable parts refer to the maintenance and service guide on the HP website http www hp com support ...

Page 89: ...matic Server Recovery CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol HP SIM HP Systems Insight Manager iLO 3 Integrated Lights Out 3 IML Integrated Management Log ISEE Instant Support Enterprise Edition NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays POST Power On Self Test ...

Page 90: ...Liant Support Pack PXE Preboot Execution Environment RBSU ROM Based Setup Utility SUV serial USB video TFTP Trivial File Transfer Protocol UID unit identification USB universal serial bus VCA Version Control Agent WfM Wired for Management ...

Page 91: ...nts 6 8 components front panel 6 components identification 6 8 configuration of system 20 46 52 configuration parameters 52 configuration tools 52 configuration network 47 configuring AMP modes 55 configuring memory 55 connecting to the network 18 connection problems 69 connectors 6 9 contacting HP 94 creating a disk image 51 CSR customer self repair 95 D Declaration of Conformity 86 default setti...

Page 92: ...allation enclosure 15 installation server blade 15 18 installation server options 21 installing DIMMs 30 installing operating system 49 installing the access panel 14 Integrated Lights Out iLO 58 Integrated Lights Out 3 iLO 3 46 58 Integrated Management Log IML 61 interconnect bay numbering 16 interconnect modules 15 internal SD support 60 internal USB connector 8 9 internal USB functionality 60 J...

Page 93: ...iew 63 PXE preboot execution environment 47 49 PXE deployment 47 49 R RBSU ROM Based Setup Utility 53 RBSU configuration 53 RDIMM configuration 26 recovery key 41 redundant ROM 59 regulatory compliance notices 85 88 remote support and analysis tools 62 removing the access panel 14 removing the server blade 13 required information 94 resources 52 65 resources troubleshooting 65 retaining the recove...

Page 94: ...ery recycling notice 91 technical support 94 telephone numbers 94 tool processor 32 TPM Trusted Platform Module 39 41 troubleshooting 65 70 troubleshooting flowcharts 70 troubleshooting resources 65 troubleshooting firmware upgrade utility 65 Trusted Platform Module TPM 39 40 41 U UDIMM configuration 26 updating the system ROM 59 updating FCA device driver 52 USB CD ROM drive 50 USB connectors 8 1...

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