HP ProLiant BL465c G6 User Manual Download Page 1

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HP ProLiant BL465c G6 Server Blade

User Guide

Part Number 574424-001

June 2009 (First Edition)

Summary of Contents for ProLiant BL465c G6

Page 1: ...HP ProLiant BL465c G6 Server Blade User Guide Part Number 574424 001 June 2009 First Edition ...

Page 2: ...rs or omissions contained herein Microsoft Windows Windows Server and Windows NT are U S registered trademarks of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Intended audience This document is for the person who installs administe...

Page 3: ...5 Installing interconnect modules 15 Interconnect bay numbering and device mapping 16 Connecting to the network 17 Installing a server blade 18 Completing the configuration 19 Hardware options installation 20 Introduction 20 Hard drive option 20 Processor option 21 Memory options 27 Advanced ECC memory 27 DIMM installation guidelines 27 DIMM population order 28 Installing DIMMs 28 Mezzanine card o...

Page 4: ...ronment Suites 49 Redundant ROM support 50 USB support and functionality 50 Internal SD support 51 Diagnostic tools 51 HP Insight Diagnostics 51 HP Insight Diagnostics survey functionality 51 Integrated Management Log 52 Array Diagnostic Utility 52 Remote support and analysis tools 52 HP Insight Remote Support software 52 Keeping the system current 53 Drivers 53 ProLiant Support Packs 53 Operating...

Page 5: ...cations 74 Cables 74 Canadian notice Avis Canadien 75 European Union regulatory notice 75 Disposal of waste equipment by users in private households in the European Union 75 Japanese notice 76 BSMI notice 76 Korean notice 76 Chinese notice 77 Laser compliance 77 Battery replacement notice 77 Taiwan battery recycling notice 78 Electrostatic discharge 79 Preventing electrostatic discharge 79 Groundi...

Page 6: ...tem Description 1 Hard drive bay 1 2 Power On Standby button 3 SUV connector 4 Hard drive bay 2 5 Server blade handle 6 Release button 7 Serial label pull tab The SUV connector and the HP c Class Blade SUV cable are for some server blade configuration and diagnostic procedures ...

Page 7: ...egraded condition Flashing red Critical condition 3 NIC 1 LED Green Network linked Green flashing Network activity Off No link or activity 4 NIC 2 LED Green Network linked Green flashing Network activity Off No link or activity 5 System power LED Green On Amber Standby auxiliary power available Off Off Actual NIC numbers depend on several factors including the operating system installed on the ser...

Page 8: ... alert has been received for this drive Replace the drive as soon as possible On Off The drive is online but it is not active currently Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure ...

Page 9: ... Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array System board components Item Description 1 Bezel LED connector 2 Internal USB connector under hard drive cage 3 Processor socket 2 4 DIMM slots Processor ...

Page 10: ...Mezzanine connector definitions Item PCIe Mezzanine connector 1 x4 Type I mezzanine card only Mezzanine connector 2 x8 Type I or II mezzanine card A PCIe x4 mezzanine connector supports x8 cards at up to x4 speeds A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds DIMM slots For installation guidelines and population order see Memory options on page 27 System maintenance switch Po...

Page 11: ...lass Blade SUV Cable Item Connector Description 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 12: ...owing methods to power down the server blade Use a virtual power button selection through iLO 2 This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enter standby mode Press and hold the Powe...

Page 13: ...rver blade remove the server blade from the enclosure After initiating a virtual power down command be sure that the server blade go into standby mode by observing that the system power LED is amber Remove the server blade To remove the component 1 Identify the proper server blade 2 Power down the server blade on page 12 3 Remove the server blade 4 Place the server blade on a flat level work surfa...

Page 14: ...tem components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade with the hood latch open Allow the panel to extend past the rear of the server blade approximately 0 8 cm 0 2 in 2 Eng...

Page 15: ...most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support HP Technical Documentation website http docs hp com Installing server blade op...

Page 16: ...o the embedded NIC or mezzanine signals Server blade signal Interconnect bay Interconnect bay labels NIC 1 Embedded 1 NIC 2 Embedded 2 Mezzanine 1 3 and 4 Mezzanine 2 5 and 6 7 and 8 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation ...

Page 17: ...d 1 Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3 4 Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network ...

Page 18: ...erconnect module options see the HP website http www hp com go bladesystem interconnects Installing a server blade CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 1 Remove the blank 2 Remove the enclosure connector cover ...

Page 19: ... Prepare the server blade for installation 4 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Page 20: ...and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option The server blade supports up to two SAS or SATA drives CAUTION To prevent improper cooling and thermal damage do not operate the server blade o...

Page 21: ...r option WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the ...

Page 22: ...is removed from the processor after it has been installed CAUTION To prevent possible server blade overheating always populate each processor socket with a processor socket cover and a heatsink blank or a processor and a heatsink IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up To install a processor 1 Power down the server bla...

Page 23: ...use CAUTION Failure to completely open the processor retaining latch prevents the processor from seating during installation leading to hardware damage 6 Open the processor retaining latch and the processor socket retaining bracket IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 24: ... carefully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor CAUTION The processor is designed to fit one way into the socket Use the alignment guides on the processor and socket to properly align the processor with the socket ...

Page 25: ...ion 25 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool 10 Close the processor retaining bracket and the processor retaining latch ...

Page 26: ... the tab on the processor retention bracket CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs in an X pattern NOTE The T 15 Torx screwdriver is attached to the server access panel 13 Install the heatsink 14 Install the access panel on page 14 15 Install the server blade Installing a server blade on page 18 ...

Page 27: ...le and result in a server blade failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the DIMM DIMM installation guidelines Observe the following guidelines when installing additional memory Install only ECC PC2 5300 Registered DDR2 SDRAM DIMMs that meet the f...

Page 28: ...nk B 3B and 4B Bank C 5C and 6C Bank D 7D and 8D Single processor 1st 2nd Dual processor 1st 3rd 2nd 4th Installing DIMMs 1 Power down the server blade on page 12 2 Remove the server blade on page 13 3 Remove the access panel on page 14 4 Remove the air baffles 5 Open the DIMM slot latches ...

Page 29: ... Type I mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector Install Type II mezzanine cards only on mezzanine 2 connector Optional mezzanine cards enable network connectivity and provide Fibre Channel support For mezzanine card locations see the system board components on page 9 For mezzanine card signal mapping see the HP ProLiant BL465c G6 Server Blade Installation Instructi...

Page 30: ...the board 6 Install the access panel on page 14 7 Install the server blade Installing a server blade on page 18 HP Smart Array E200i Battery Backed Write Cache module option To install the component 1 Power down the server blade on page 12 2 Remove the server blade on page 13 3 Remove the access panel on page 14 4 Remove the hard drives ...

Page 31: ...Hardware options installation 31 5 Remove the hard drive backplane 6 Remove the front panel hard drive cage assembly 7 Remove the USB key if installed ...

Page 32: ...Hardware options installation 32 8 Remove the Smart Array E200i cache module 9 Install the Smart Array E200i battery pack on the new cache module provided in the option kit ...

Page 33: ...1 Install the USB key if necessary 12 Install the front panel hard drive cage assembly 13 Install the hard drive backplane 14 Install the hard drives Hard drive option on page 20 15 Install the access panel on page 14 16 Install the server blade Installing a server blade on page 18 ...

Page 34: ...y of the following USB devices USB hub USB keyboard USB mouse USB CD DVD ROM drive USB diskette drive Numerous configurations are possible This section offers two possible configurations Accessing a server blade with local KVM For this configuration a USB hub is not necessary To connect additional devices use a USB hub CAUTION Before disconnecting the SUV cable from the connector always squeeze th...

Page 35: ... or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the local I O cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive t...

Page 36: ...Cabling 36 Item Description 1 Monitor 2 USB CD DVD ROM drive or diskette drive 3 USB keyboard 4 USB hub 5 USB mouse 6 Local I O cable ...

Page 37: ... using a supported web browser In addition to other features iLO 2 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 2 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server blade and its OS iLO 2 provides remote acce...

Page 38: ... boot server and executes the image IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for P...

Page 39: ...e o 10 Mb s network adapter PXE deployment server storing boot images o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium III or higher processor 500 MHz recommended o 256 MB of RAM o 10 Mb s network adapter o CD ROM drive Windows repository server Windows or Linux deployment o Windows 2000 or Windows Server 2003 OS installed o Network connection o CD ...

Page 40: ...e_wp pdf HP ProLiant Essentials Rapid Deployment Pack NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant I...

Page 41: ...e available for CD ROM deployment iLO virtual CD ROM on page 41 USB CD ROM on page 41 iLO virtual CD ROM To deploy with a boot CD 1 Do one of the following o Insert the boot CD into the client PC using the iLO 2 Remote Console o Use iLO 2 to create an image file of the boot CD o Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blad...

Page 42: ...nformation refer to Deployment infrastructure on page 38 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment iLO virtual floppy on page 42 PXE PXE deployment on page 40 iLO virtual floppy To deploy wit...

Page 43: ...ration activities including Configuring hardware using embedded configuration utilities such as RBSU and ORCA Preparing the system for installing off the shelf versions of leading operating system software Installing optimized server drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagno...

Page 44: ...ut configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in m...

Page 45: ... Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configur...

Page 46: ... ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option...

Page 47: ...can disable ASR from the HP SIM console or through RBSU ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system Online versions of the ROMPaq utility are also available for updating the system firmware The ROMPaq utility checks the syst...

Page 48: ...port by generating and emailing support tickets that deliver a snapshot of the storage system For more information and to download the utility refer to the StorageWorks L TT website http h18006 www1 hp com products storageworks ltt HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using ...

Page 49: ... content to the latest server technologies SMP automates the migration of the operating system applications and data from one server blade to another without errors eliminating the need for manual redeployment of these elements on the new server blade During the migration process the software automatically loads new drivers required for boot on the destination server blade The wizard based user in...

Page 50: ... the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the exis...

Page 51: ...assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related ...

Page 52: ...g faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 43 or downloaded from the HP website http www hp com Remote support and analysis tools HP Insight Remote Support software HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage 24 X 7 so you can spend less time solving problems and more...

Page 53: ...ncludes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 43 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart w...

Page 54: ...e deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http www hp com support Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to ...

Page 55: ... Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potent...

Page 56: ... risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted th...

Page 57: ...ntly add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 51 and use the survey page to view the curre...

Page 58: ...erly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit b...

Page 59: ... flowchart on page 68 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item Refer to 1 General diagnosis flowchart on page 60 2 Power on problems flowchart Server blade power on problems flowchart on page 62 3 POST problems flowchart on page 64 4 OS boot problems flowchart on page 66 5 Server fault indications flowchart on page 68 ...

Page 60: ...ure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 57 2 Loose connections on page 58 3 Service notifications on page 58 4 The most recent version of a particular server blade or option firmware is available on the HP Support website http www hp com support ...

Page 61: ...blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp c...

Page 62: ...Troubleshooting 62 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 63: ...r cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 6 System board components on page 9 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website h...

Page 64: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 65: ...ebsite http www hp com support 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation 7 Server information you need in the HP ProLiant Servers Troubleshootin...

Page 66: ...ot problems on a server blade Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade Use a local I O cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS Server does not boot SmartStart ...

Page 67: ... the HP website http www hp com support Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact info...

Page 68: ...lems flowchart on page 66 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 48 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 69: ...d on the Documentation CD or on the HP website http www hp com support 3 Component identification on page 6 System board components on page 9 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server blade power on problems flowchart on page 62 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http...

Page 70: ...OST error messages The error messages and codes in this section include all new messages generated by this server blade Some messages are informational and do not indicate an error A server blade generates only the codes that are applicable to its configuration and options ...

Page 71: ...LWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Processor X Unsupported Wattage Audible beeps 1 long 1 short Possible cause Processor not supported by current server blade Action Refer to the server blade documentation for supported processors If the processor is supported remove the processor update ...

Page 72: ...mperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 12 2 Remove the server blade on page 13 3 Remove the access panel on page 14 4 Identify the battery location System board components on page 9 5 Remove the bat...

Page 73: ...ample personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the la...

Page 74: ...s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 F...

Page 75: ...uct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking place...

Page 76: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 77: ...tion Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser ...

Page 78: ...Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Cont...

Page 79: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 80: ...tude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 kPa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 kPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Serve...

Page 81: ...service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer S...

Page 82: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Page 83: ...di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gior...

Page 84: ...es o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ...

Page 85: ... onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indi...

Page 86: ...ido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário...

Page 87: ...Technical support 87 ...

Page 88: ...Technical support 88 ...

Page 89: ...ility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol DIMM dual inline memory module FC Fibre Channel iLO 2 Integrated Lights Out 2 ...

Page 90: ... Arrays PCIe peripheral component interconnect express POST Power On Self Test PXE Preboot Execution Environment RBSU ROM Based Setup Utility SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager UID unit identification USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager ...

Page 91: ...ethods 37 38 40 diagnosing problems 55 60 diagnostic tools 43 47 51 diagnostics utility 51 DIMM installation guidelines 27 DIMM slot locations 10 DIMMs 28 documentation 45 drivers 37 53 E electrostatic discharge 79 enclosure installing 15 Erase Utility 48 error messages 70 European Union notice 75 F features 6 Federal Communications Commission FCC notice 73 74 flowcharts 58 59 60 62 64 66 68 front...

Page 92: ...ry 27 memory mirrored 45 mezzanine board connectors 9 mezzanine card 29 O Online ROM Flash Component Utility 54 operating systems 53 operations 12 options installation 15 20 ORCA Option ROM Configuration for Arrays 46 OS boot problems flowchart 66 P phone numbers 81 POST error messages 70 POST problems flowchart 64 Power On Standby button 6 powering down 12 powering up 12 44 power on problems flow...

Page 93: ...80 start diagnosis flowchart 59 static electricity 79 StorageWorks Library and Tape Tools L TT 48 support 52 81 support packs 43 supported operating systems 53 switches interconnect 15 symbols on equipment 56 symptom information 57 system board battery 77 system board components 9 system board thumbscrews 9 System Erase Utility 48 system maintenance switch 10 Systems Insight Manager 48 T Taiwan ba...

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