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Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is 
longer. 

During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All 
component parts or hardware products removed under this Limited Warranty become the property of HP. In the 
unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect (a) to 
provide you with a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware Product 
in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a 
replacement. This is your exclusive remedy for defective products.  

Exclusions 

HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR 
ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR 
FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT. 

This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from 
which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, 
misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) by 
operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by 
software, interfacing, parts or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by 
virus infection; (f) by loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an 
HP authorised service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if 
available for your product in the servicing country or region. 

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD 
DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, 
ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE 
TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL 
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, 
DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION 
OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY 
HP WHEN THE PRODUCT IS MANUFACTURED. 

Exclusive Remedy 

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS 
CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP 
REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS 
AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS—INCLUDING 
REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN 
AGENT OR EMPLOYEE OF HP—THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR 
PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited 
Warranty is valid unless it is made in writing and signed by an authorised representative of HP. 

Limitation of Liability 

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S MAXIMUM 
LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE 
PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY 
HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. 

Global Limited Warranty and Technical Support 

 

Europe, Middle East, and Africa 

 

February 14, 2005 

 

370967-023 

Summary of Contents for ProLiant 400

Page 1: ...t and IA 32 Servers and Options Global Limited Warranty and Technical Support 370967 023 February 14 2005 Global Limited Warranty and Technical Support Europe Middle East and Africa February 14 2005 370967 023 1 ...

Page 2: ... or leased from Hewlett Packard Company its worldwide subsidiaries affiliates authorised resellers or country distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or no...

Page 3: ...han i HP ii an HP authorised service provider or iii your own installation of end user replaceable HP or HP approved parts if available for your product in the servicing country or region YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES ALTERATION OR LOSS OF THE DATA BEFORE RETURNING ANY UNIT FOR SERVICE...

Page 4: ...NTRACT CLAIM OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORISED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY A...

Page 5: ...models 3 years parts and on site labor Next business day 1 Warranty Service indicated in this table reflects base level warranty offerings Enhancements to base warranty may be included with your HP Hardware Product for current warranty information contact the nearest HP Sales office 2 HP may at its sole discretion determine that on site warranty service is not necessary on a case by case basis HP ...

Page 6: ...eflects base level warranty offerings Enhancements to base warranty may be included with your HP Hardware Product for current warranty information contact the nearest HP Sales office 3 HP may at its sole discretion determine that on site warranty service is not necessary on a case by case basis HP will provide telephone support for any required BIOS and Firmware upgrades such upgrades will not be ...

Page 7: ...plicable to the HP Hardware Product you have purchased On site Warranty Service Your HP Limited Warranty service may include on site labor support to repair your hardware HP provides on site service during standard office hours Standard office hours are typically 08 00 to 17 00 Monday through Friday but may vary with local business practices If your location is outside the customary service zone t...

Page 8: ...nd part return costs and determine the courier carrier to be used If customer self repair applies to you please refer to your specific HP Hardware Product announcement You can also obtain information on this warranty service on the HP website at http www hp com support Limited Warranty Transfer to Another Country Under the HP Global Limited Warranty program products may be purchased in one country...

Page 9: ...e end user license or program license agreement provided with that software If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety 90 days of purchase your sole remedy shall be to return the removable media to HP for replacement For blank tape removable media please refer to the following website http h20000 www2 hp com bizsuppo...

Page 10: ... the following Locate your nearest HP Support location via the World Wide Web at http www hp com support Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP Product serial number model name and model number Applicable error messages Add on options Operating system Third party hardware or software Detailed quest...

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