HP ProCurve 1800-8G, Management And Configuration Manual

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3-3
Troubleshooting
HP Customer Support Services
T
rou
bl
esh
oot
in
g
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following
information:
Information Item Information Location
• product identification, including mini-
GBICs (mini-GBIC is for the 24 port
switch only)
the front of the switch, and on labels on the
mini-GBICs (mini-GBIC is for the 24 port
switch only)
• details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, and informa-
tion about port statistics
Web interface
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records