HP ProBook 445 G9 Maintenance And Service Manual Download Page 90

Page: 90 / 106

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE:

If you need to stop a diagnostic test, press

esc

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:
a.

Connected USB flash drive

NOTE:

To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 80

Hard drive

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.

●

HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE:

The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a

USB flash drive.

NOTE:

For some products, you might have to download the software to a USB flash drive by using the

product name or number.

Chapter 9 Using HP PC Hardware Diagnostics

Summary of Contents for ProBook 445 G9

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and a...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...iv Safety warning notice ...

Page 5: ...rts that should be accessed by only an authorized service provider IMPORTANT See Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Removal and replacement procedures for authorized service provider parts can damage the computer or void your warranty v ...

Page 6: ...vi Important notice about Customer Self Repair parts ...

Page 7: ...nt reader 12 Special keys 14 Bottom 15 Rear 16 Labels 16 HP Tamper Lock 17 3 Illustrated parts catalog 19 Computer major components 19 Display assembly subcomponents 21 Cable Kit 23 Miscellaneous parts 24 4 Removal and replacement procedures preliminary requirements 30 Tools required 30 Service considerations 30 Plastic parts 30 Cables and connectors 30 Drive handling 30 Electrostatic discharge in...

Page 8: ...air parts 38 Component replacement procedures 38 Preparation for disassembly 38 Bottom cover 38 Using a SIM card select products only 39 Determining the correct SIM card size for your computer 39 Inserting a SIM card in an external slot 40 Memory modules 40 WLAN module 42 WWAN module 43 Solid state drive 46 6 Removal and replacement procedures for authorized service provider parts 48 Component rep...

Page 9: ...the computer boot order 75 Using HP Sure Recover select products only 76 9 Using HP PC Hardware Diagnostics 77 Using HP PC Hardware Diagnostics Windows select products only 77 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 77 Accessing HP PC Hardware Diagnostics Windows 77 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support select products only 77 Accessing ...

Page 10: ...est Remote HP PC Hardware Diagnostics UEFI version 81 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 81 Customizing Remote HP PC Hardware Diagnostics UEFI settings 81 10 Specifications 83 Computer specifications 83 35 6 cm 14 0 in display specifications 83 Solid state drive specifications 84 11 Statement of memory volatility 86 Current BIOS steps 86 Nonvolatile memory...

Page 11: ...amera privacy cover 250 nits 45 CG eDP 1 2 without PSR no camera touch or nontouch 250 nits 45 CG eDP 1 2 without PSR HD camera touch or nontouch 250 nits 45 CG eDP 1 2 without PSR HD IR camera touch or nontouch 400 nits 72 CG eDP low power HD IR camera 400 nits sRGB 100 eDP 1 3 PSR low power HD camera 1000 nits 72 CG eDP 1 3 PSR SVG3 HP Sure View privacy screen 35 6 cm 14 0 in full high definitio...

Page 12: ...a out of band Supports S0 MAPT via in band Supports wake on LAN WOL Supports S0ix S4 S5 wake on LAN via out of band using docking station Wireless Wireless Local Area Network WLAN select products only Qualcomm WCN6856 Wi Fi 6E Bluetooth 5 2 WLAN Realtek 8852BE Wi Fi 6 Bluetooth 5 2 WLAN Supports gigabit data rate Compatible with Miracast devices Two WLAN antennas Supports HP Connection Optimizer w...

Page 13: ...estures support No hybrid mode support Power requirements Battery 3 cell 51 Whr HP Long Life 3 cell 42 Whr HP Long Life HP fast charge technology Long life Smart AC adapters 65 W right angle nPFC 4 5 mm 1 8 m 6 ft 65 W right angle nPFC 4 5 mm 1 8 m 6 ft LA MERCO 65 W nPFC 4 5 mm EM 65 W straight nPFC USB Type C 1 8 m 6 ft 45 W right angle nPFC 4 5 mm 1 8 m 6 ft 45 W right angle nPFC 4 5 mm 1 8 m 6...

Page 14: ...11 Home 64 Plus Single Language Indonesia Market PPP Windows 11 Home 64 Single Language Windows 11 Home 64 Single Language Africa Market PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language India Market PPP Windows 11 Home 64 Single Language Indonesia Market PPP Windows 11 Home 64 StF MSNA for Higher Education Strategic Windows 11 Pro 64 Windows 11 Pro 64 Chinese M...

Page 15: ... descriptions continued Category Description Windows 11 Pro 64 Value Chinese Market FreeDOS 3 0 Restore media Windows 10 Professional 64 bit OS DVD Windows 10 Professional 64 bit OS USB Serviceability End user replaceable parts AC adapter 5 ...

Page 16: ...wered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this gu...

Page 17: ...ta transfer and charges small devices such as a smartphone even when the computer is off NOTE Use a standard USB Type C charging cable or cable adapter purchased separately when charging a small external device and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Your computer might also support a Thunderbolt docking station USB Type C power connector por...

Page 18: ...y cable to the computer NOTE The security cable is designed to act as a deterrent but it might not prevent the computer from being mishandled or stolen 2 RJ 45 network jack status lights Connects a network cable Green left The network is connected Amber right Activity is occurring on the network 3 USB SuperSpeed 5 Gbps powered port Connects and supplies power to a USB device provides high speed da...

Page 19: ...ord sound 3 Camera light select products only On The camera is in use 4 Camera s select products only Allow s you to video chat record video and record still images Some cameras also allow a facial recognition logon to Windows instead of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product 5 Camera privacy cover select products only By...

Page 20: ...just the touchpad settings and components here Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures 1 Select the Search icon select products only in the taskbar type touchpad settings in the search box and then press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Select the Search icon select products only in the taskba...

Page 21: ...tures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additional gestures 3 Right control zone Textured area that allows you to perform additional gestures Lights Use the illustration and table to identify the lights on the computer Keyboard area 11 ...

Page 22: ...light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary components Off Depending on your computer model the computer is off in Hibernation or in Sleep Hibernation is the power saving state that uses the least amount of power 6 Fn lock light On The fn key is locked Button spea...

Page 23: ...computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep select products only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shut...

Page 24: ...ustration and table to identify the special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with another key Such key combinations are called hot keys 3 Windows key Opens the Start menu NOTE Pressing the Windows ke...

Page 25: ... and shutdown procedures are ineffective press and hold the power button for at least 4 seconds to turn off the computer To learn more about your power settings use the Power icon Right click the Power icon and then depending on your product select Power and sleep settings or Power Options Bottom Use the illustration and table to identify the bottom component Table 2 8 Bottom component and descrip...

Page 26: ...m or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the product nu...

Page 27: ...s in which the devices have been approved for use HP Tamper Lock HP Tamper Lock offers an extra level of business protection by notifying you when you computer has been tampered with or the bottom cover has been removed HP Tamper Lock uses tamper detection sensors located on the bottom cover and internal storage If a sensor is triggered you must enter a supervisor password to unlock the computer T...

Page 28: ...IMPORTANT Be sure to disable tamper detection before sending the computer in for repair For more information about HP Tamper Lock see www hp com 18 Chapter 2 Components ...

Page 29: ...TE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Computer major c...

Page 30: ... part kits include replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating systems xxxxxx 601 Windows operating system AMD Ryzen 7 5825U processor N01927 xx1 AMD Ryzen 5 5625U processor N01925 xx1 AMD Ryzen 5 5625U processor WWAN models N01926 xx1 AMD Ryzen 3 5425U processor N01923 xx1 AMD Ryzen 3 5425U processor WWAN models N01924 xx1 7 Heat ...

Page 31: ... not illustrated 16 GB L67710 001 8 GB L46598 001 4 GB L83673 001 15 Real time clock RTC battery M34737 001 16 WWAN module Intel XMM 7560 R LTE Advanced Pro WWAN Cat 16 M52040 001 17 WLAN module Qualcomm WCN6856 Wi Fi 6E Bluetooth 5 2 WLAN M85448 001 Realtek 8852BE Wi Fi 6 Bluetooth 5 2 WLAN M91238 001 Fingerprint reader not illustrated NOTE The fingerprint reader cable is available in the Cable K...

Page 32: ...FHD display and HD camera M21387 001 For use in models with an FHD display and HD IR camera M21388 001 For use in models with a privacy display N01281 001 For use in models with an HD display without a camera N07448 001 For use in models with an HD display and HD camera N07449 001 For use in models with an HD display and HD IR camera N07450 001 2 Camera module 22 Chapter 3 Illustrated parts catalo...

Page 33: ...les includes camera cover and bezel adhesive N00108 001 7 WWAN antennas and cables includes cover and bezel adhesive N00110 001 8 Display back cover includes antenna bezel adhesive Models with a 250 nit panel N01277 001 Models with a 400 nit panel N01278 001 Models with WWAN N01279 001 Models with a privacy panel N01280 001 Ambient light sensor not illustrated includes cover and bezel adhesive NOT...

Page 34: ...6 001 45 W nPFC USB C wall mount 860210 850 45 W nPFC USB C wall mount 1 8 m 6 ft L32390 001 Smart AC adapter 7 4 mm 734734 001 USB C to DisplayPort adapter 831753 001 USB C to HDMI 2 0 adapter 935325 001 USB C to VGA adapter 831751 001 USB C to USB A adapter L65254 001 USB C male to USB C male adapter L65253 001 HDMI toVGA adapter 701943 001 HDMI to DVI D adapter 691227 001 USB C travel hub L7205...

Page 35: ...ck with cable L64087 001 Bottom case for USB C A universal doc L64088 001 Bottom case for USB C dock L65256 001 Cable kit for use with 120W docking station L15812 002 Cable kit for use with Thunderbolt 120 W G4 dock M88058 001 Cable kit for use with Thunderbolt 280 W G4 dock M88059 001 HP Dock audio module L15811 001 HP Prelude Pro 15 6 top load case M03618 001 HP Prelude Pro 15 6 backpack M03617 ...

Page 36: ...South Korea L19366 001 Switzerland L19370 001 Taiwan L19372 001 Thailand L19371 001 Thailand ADP cord M85418 001 The United Kingdom L19373 001 Power cord C5 conventional 1 8 m 6 0 ft Argentina L19357 002 Australia L19358 002 Brazil L19359 002 Denmark L19360 002 931261 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 002 India L19363 002 Israel L19362 002 I...

Page 37: ... South Korea 267836 001 Switzerland 213354 001 Taiwan 393313 001 The United Kingdom 213351 001 Power cord C5 premium duckhead 1 0 m 3 3 ft Argentina L36815 001 Australia L36816 001 Denmark L36817 001 Thailand M85416 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L36818 001 India L36820 001 Israel L36819 001 Italy L44788 001 North America L36822 001 People s Rep...

Page 38: ... North America L43180 010 People s Republic of China L43180 011 South Africa L43180 012 South Korea L43181 001 Switzerland L43180 013 Taiwan L43180 015 Thailand L43180 014 United Kingdom L43180 016 45 W USB C AC adapter 1 8 m 6 0 ft power cord Argentina L43182 001 Australia L43182 002 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L43182 005 India L43182 007 Israel...

Page 39: ...Table 3 4 Miscellaneous part descriptions and part numbers continued Component Spare part number Taiwan L43182 015 United Kingdom L43182 016 Miscellaneous parts 29 ...

Page 40: ...rts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during rem...

Page 41: ...troy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into ...

Page 42: ...bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circu...

Page 43: ... equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain m...

Page 44: ...high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 35 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer For computers ...

Page 45: ...ores Follow these steps when disinfecting high touch external surfaces on your computer 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to...

Page 46: ...nd transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surf...

Page 47: ...e left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more options 3 Select Support Troubleshooting 4 Type the serial number product number or product name to go to the product support page 5 Select Advisories...

Page 48: ... many as xx screws when you service Customer Self Repair parts Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 30 for initial safety procedures 1 Turn off the computer If you are unsure whether the comput...

Page 49: ...y Use these instructions to insert a SIM card IMPORTANT You can damage the SIM card if you insert the wrong size card or insert it or the SIM card tray in the wrong direction The card might also become stuck in the slot Do not use SIM card adapters To prevent damage to the SIM card or connectors use minimal force when inserting or removing a SIM card Determining the correct SIM card size for your ...

Page 50: ...e SIM card slot in your computer might look different from the illustration in this section NOTE Your SIM card slot may have an icon to show which way the card should be inserted into the computer To remove the SIM card press in gently on the card to disengage the SIM lock and then remove it from the slot Memory modules To remove the memory modules use this procedure and illustration Table 5 2 Mem...

Page 51: ...he two retention clips outward 1 until the memory module tilts up at a 45 angle and then remove the module 2 Use the same procedure to remove all memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a me...

Page 52: ...ental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 38 2 Remove the bottom cover see Bottom cover on page...

Page 53: ...na cable connects to the WLAN module 1 Aux terminal 4 If the WLAN antenna is not connected to the terminal on the WLAN module install a protective sleeve on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module WWAN module To remove the WWAN module use this procedure and illustration Component replacement procedures 43 ...

Page 54: ...le to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 38 2 Remove the bottom cover see Bottom cover on page 38 3 Disconnect the battery cable from the system board see Battery on page 48 Remove the WWAN module 1 Remove the plastic that covers the antenna...

Page 55: ...white WWAN antenna cable connects to the terminal to the left of the black WWAN antenna cables 5 If the WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 45 ...

Page 56: ...e drives M 2 2230 256 GB PCIe value 2230 M11042 001 128 GB PCIe value 2230 M11040 001 Solid state drive support kit N00354 001 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 38 2 Remove the bottom cover see Bottom cover on page 38 3 Disconnect the battery cable from the system board see Battery on page 48 Remo...

Page 57: ... Primary M 2 2280 solid state drive Secondary M 2 2230 solid state drive To install the solid state drive reverse the removal procedures NOTE Solid state drives are designed with a notch to prevent incorrect insertion Component replacement procedures 47 ...

Page 58: ... on screen instructions You must remove replace or loosen as many as 53 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 30 for initial safety pr...

Page 59: ...re the computer for disassembly see Preparation for disassembly on page 38 2 Remove the bottom cover see Bottom cover on page 38 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause...

Page 60: ...y cable from the system board see Battery on page 48 Remove the RTC battery 1 Disconnect the battery cable from the system board 1 2 Remove the cable from the clips on the computer chassis 2 3 Use a tool to release the battery from the computer 3 The battery is secured with adhesive Reverse this procedure to install the RTC battery I O board To remove the I O board use this procedure and illustrat...

Page 61: ... Battery on page 48 Remove the I O board 1 Disconnect the cables from the larger ZIF connector 1 and smaller ZIF connector 2 on the I O board 2 Remove the three Phillips M2 0 4 0 screws 3 that secure the board to the computer and then remove the network jack door from the board 4 3 Remove the board from the computer 5 Reverse this procedure to install the I O board Touchpad To remove the touchpad ...

Page 62: ...ad to the computer 4 Remove the touchpad from the computer 4 Reverse this procedure to install the touchpad Fan To remove the fan use this procedure and illustration Table 6 5 Fan description and part number Description Spare part number Fan for use in 42 W models M21718 001 Fan for use in 51 W models N00095 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly see ...

Page 63: ...ble included in Cable Kit N01282 001 Fingerprint reader insert for use in models without a fingerprint reader N00113 001 Before removing the fingerprint reader board follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 38 2 Remove the bottom cover see Bottom cover on page 38 3 Disconnect the battery cable from the system board see Battery on page 48 4 R...

Page 64: ...1 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 38 2 Remove the bottom cover see Bottom cover on page 38 3 Disconnect the battery cable from the system board see Battery on page 48 Remove the heat sink 1 In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the...

Page 65: ...ermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal material is used on the heat sink 1 and associated system board component 2 Reverse this procedure to install the heat sink System board To remove the system board use these procedures and illustrations Component replacement procedures 5...

Page 66: ...ve the fan see Fan on page 52 When you replace the system board be sure to remove the following components as applicable from the defective system board and install them on the replacement system board Memory modules see Memory modules on page 40 WLAN module see WLAN module on page 42 WWAN module see WWAN module on page 43 Solid state drive see Solid state drive on page 46 Heat sink see Heat sink ...

Page 67: ...ng the three Phillips M2 5 4 0 screws 2 that secure the bracket to the system board and then removing the bracket 3 3 Remove the two Phillips M2 0 2 5 screws 4 that secure the system board to the computer 4 Lift the side of the system board upward 5 and then pull the system board away from the connectors on the side of the computer to remove it 6 Reverse this procedure to install the system board ...

Page 68: ...ve the system board see System board on page 55 NOTE Be sure that the RTC battery remains connected to the system board Remove the speaker 1 Remove the Phillips M2 0 2 0 screw 1 that secures the speaker to the computer 2 Lift the speaker up and out of the computer 2 When installing the speaker be sure that the rubber cap in installed on the right end of the speaker 3 Reverse this procedure to inst...

Page 69: ...te the hinge off the power connector 3 3 Disconnect the cable from the system board 4 4 Remove the power connector cable from the computer 5 Reverse this procedure to install the power connector cable Display assembly To remove and disassemble the display assembly use these procedures and illustrations Full hinge up displays are not available as spare parts Spare parts for displays are available o...

Page 70: ...the cables from the clips 5 4 Remove the five Phillips M2 5 4 0 screws 1 that secure the display assembly to the computer 5 Rotate the display to open the hinges 2 6 Separate the display assembly from the computer 3 7 If you need to remove the bezel a Flex the top 1 the left and right sides 2 and then the bottom of the bezel 3 to release it b Remove the bezel from the display 4 60 Chapter 6 Remova...

Page 71: ...dels with a privacy display 8 If you need to remove the display panel a The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel You have to pull the tape out from behind the panel from all four corners of the panel To remove the panel use tweezers to grasp and pull the end of the tape out from behind the panel 1 While turning th...

Page 72: ... are available as the following spare part numbers N00079 001 FHD privacy panel N00081 001 FHD 400 nit panel N00082 001 FHD 250 nit panel N00080 001 FHD 250 nit panel touch screen N00083 001 HD 250 nit panel 62 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...e to install the display cable to the back of the panel a Peel the protective layer from the bottom of the adhesive strips 1 b Starting near the bottom of the inside of the display back cover 2 install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover 3 c Peel the protective layer from the top of the adhesive strips 4 Component replacement p...

Page 74: ...er 6 The double sided adhesive strips are available as spare part number N00350 001 e Replace the bezel by pressing along the bottom sides and then top of the bezel to snap it into place f Position the computer upside down on a table 64 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 75: ...ule Use a tool to lift up evenly across the module and peel the module up from the display back cover 1 and then disconnect the cable or cables from the reverse ZIF connector on the module 2 The camera module is available as spare part number N00111 001 for HD cameras and N00112 001 for IR cameras NOTE For installation note that the cable routes under the camera module before it connects to the mo...

Page 76: ...lips M2 5 2 5 screws 2 from each hinge c Remove the Phillips M2 5 4 0 screw 3 from each hinge d Remove the hinges from the display 4 The hinges and associated parts are available in the Hinge Kit as spare part number N12500 001 66 Chapter 6 Removal and replacement procedures for authorized service provider parts ...

Page 77: ...nt light sensor is available as spare part number N00883 001 The ambient light sensor cable is available in the display cable kit as spare part number N01283 001 13 If you need to remove the display panel camera cable peel the cable up off the inside of the display rear cover The display panel camera cable is available as spare part number N01283 001 Component replacement procedures 67 ...

Page 78: ...ve the cables 1 from the inside of the display rear cover 2 and then peel the antennas off the cover 3 The WWAN antennas and cables are available as spare part number N00110 001 Display rear covers are available as the following spare part numbers N01277 001 Models with a 250 nit panel N01278 001 Models with a 400 nit panel N01279 001 Models with WWAN N01280 001 Models with a privacy panel Reverse...

Page 79: ... 6 12 Spare part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Brazil 201 Iceland DD1 Slovenia BA1 Bulgaria 261 India D61 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan 291 Taiwa...

Page 80: ...r use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Com...

Page 81: ...se Computer Setup 1 Start Computer Setup See Using Computer Setup on page 70 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Preparing for a BIOS update on ...

Page 82: ...any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Select the Search icon select products only from the taskbar type file and then select File Explorer 2 Select your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder that cont...

Page 83: ...uter Setup See Using Computer Setup on page 70 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS t...

Page 84: ...storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then select the result that matches the type of computer that you ...

Page 85: ...p Recovering using HP Recovery media You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 74 NOTE If you...

Page 86: ...cal drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an adminis...

Page 87: ...es hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS page where you can log the case or Scan the QR code w...

Page 88: ...ct All apps select products only 2 Select HP PC Hardware Diagnostics Windows 3 When the tool opens select the type of diagnostic test that you want to run and then follow the on screen instructions NOTE To stop a diagnostic test select Cancel Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only You must use a Wi...

Page 89: ...nstructions Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI Unified Extensible Firmware Interface allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components NOTE For some...

Page 90: ...be useful in some situations HP PC Hardware Diagnostics UEFI is not included in the preinstallation image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment because o...

Page 91: ...roduct name or number You can download HP Remote PC Hardware Diagnostics UEFI by product name or number NOTE For some products you might have to download the software by using the product name or number 1 Go to http www hp com support 2 Select Software and Drivers select your type of product enter the product name or number in the search box that is displayed select your computer and then select y...

Page 92: ...ter and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 82 Chapter 9 Using HP PC Hardware Diagnostics ...

Page 93: ... 38 kg 3 04 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable...

Page 94: ...ons Height 1 0 mm 1 0 mm 1 0 mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10 g 10 g 10 g Interface type PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MB s up to 2150 MB s up to 2150 MB s Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential wri...

Page 95: ... 1 TB 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications might differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Solid state drive specifications 85 ...

Page 96: ...steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then quickly press esc NOTE If the system has a BIOS administrato...

Page 97: ...t least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps If you clear data using Secure Erase you cannot recover it a Turn on or restart the computer and then quickly press es...

Page 98: ...y changing the Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility must be used to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will...

Page 99: ... for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash select products only 2 megabits No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility must be used for writing dat...

Page 100: ...diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the runtime environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed syste...

Page 101: ...ear or delete all Secure Boot Keys a Turn on or restart the computer and then quickly press esc b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using HP Sure Start select products only Select compute...

Page 102: ... be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 103: ...le cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord s...

Page 104: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 94 Chapter 13 Recycling ...

Page 105: ...ostatic discharge ESD 30 31 preventing damage 30 31 32 F fan removal 52 spare part number 52 fingerprint reader board removal 53 spare part numbers 53 fn lock light identifying 11 G grounding methods 30 31 32 guidelines packaging 30 36 transporting 30 36 workstation 30 H hard drive specifications 83 heat sink removal 54 spare part numbers 54 HP PC Hardware Diagnostics UEFI downloading 80 failure I...

Page 106: ...dentifying 8 RJ 45 network lights identifying 8 S security cable slot identifying 8 sensors product description 3 serial number computer 16 service labels locating 16 setup utility navigating and selecting 70 restoring factory settings 70 SIM card correct size 39 SIM card inserting 39 40 SIM slot identifying 6 slots security cable 8 SIM card 6 solid state drive removal and replacement 46 specifica...

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