HP ProBook 440 G7 Maintenance And Service Manual Download | Manualshive

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Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products

only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows on page 79

.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a.

Select the Start button, and then select HP Help and Support.

b.

Select HP PC Hardware Diagnostics Windows.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a.

Type

support

in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE:

To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only)

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Summary of Contents for ProBook 440 G7

Page 1: ...Maintenance and Service Guide HP ProBook 440 G7 Notebook PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...uting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2019 Document Part Number L76354 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgrade...

Page 3: ...a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by applicable ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ass storage devices 24 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 28 Tools required 28 Service considerations 28 Plastic parts 28 Cables and connectors 28 Drive handling 29 Workstation guidelines 29 Electrostatic discharge information 29 Generating static electricity 30 Preventing electrostatic damage to equipment 30 Personal grounding methods and equipmen...

Page 6: ...7 Power connector cable 59 System board 60 Display assembly 63 Keyboard top cover 74 6 Computer Setup BIOS TPM and HP Sure Start 75 Using Computer Setup 75 Starting Computer Setup 75 Navigating and selecting in Computer Setup 75 Restoring factory settings in Computer Setup 75 Updating the BIOS 76 Determining the BIOS version 76 Downloading a BIOS update 76 Changing the boot order using the f9 prom...

Page 7: ...te HP PC Hardware Diagnostics UEFI by product name or number 82 Customizing Remote HP PC Hardware Diagnostics UEFI settings 82 8 Backing up restoring and recovering 84 Backing up information and creating recovery media 84 Using Windows tools 84 Using the HP Cloud Recovery Download Tool to create recovery media select products only 84 Restoring and recovery 85 Restoring resetting and refreshing usi...

Page 8: ...12 Recycling 99 Index 100 viii ...

Page 9: ... Max resolution 4 K 30Hz DisplayPort 1 or 4 K 30 Hz DisplayPort 2 Supports 3 independent displays when on the HP Thunderbolt Dock 120 W using USB C Max resolution 4 K 30 Hz DisplayPort 1 or 4 K 30 Hz DisplayPort 2 Discrete graphics memory NVIDIA GeForce MX250 with 2 GB of dedicated video memory NVIDIA GeForce MX130 with 2 GB of dedicated video memory Supports CUDA Optimus PhysX NVIDIA GPU Boost 2 ...

Page 10: ...500 GB 7200 rpm Primary M 2 storage Supports the following M 2 2280 solid state drives 512 GB PCIe NVMe TLC not available with Pentium or Celeron processors 512 GB PCIe NVMe value not available with Pentium or Celeron processors 512 GB QLC 32 GB Optane memory not available with Pentium or Celeron processors 256 GB PCIe NVMe value not available with Pentium or Celeron processors 256 GB SATA TLC 256...

Page 11: ...rated WLAN options with dual antennas M 2 2230 socket MIPI BRI Intel Dual Band Wireless AC 9560 802 11ac 2 2 Wi Fi Bluetooth 5 0 Combo Adapter non vPro Intel Wi Fi 6 AX201 802 11ax 2 2 Bluetooth 5 0 non vPro supports gigabit file transfer speeds WLAN antennas configured at top of non WWAN panels bottom of WWAN panels Supports HP LAN Wireless Protection WLAN LAN switching Supports HP Connection Opt...

Page 12: ...it and nonbacklit spill resistant Touchpad requirements Precision Touchpad Default Gestures support FW PTP No Hybrid Mode Support Power requirements Battery 3 cell 45 Whr lithium polymer soft pack HP Long Life HP Fast Charge Technology AC adapters 45 W straight USB Type C AC adapter nPFC 1 8 m 5 9 ft 45 W right angle 4 5 mm 45 W right angle 4 5 mm for use in Argentina 45 W right angle 4 5 mm 2 pro...

Page 13: ...dows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High end Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language I...

Page 14: ...SNA Standard Windows 10 Pro 64 StF MSNA Strategic FreeDOS Restore Media Windows 10 Driver DVD Windows 10 Driver USB Windows 10 Professional 64 bit OS DVD Windows 10 Professional 64 bit OS USB Certified Microsoft WHQL Web only support Windows 10 Enterprise 64 Serviceability User replaceable parts AC adapter 6 Chapter 1 Product description ...

Page 15: ...es To access this guide Type HP Documentation in the taskbar search box and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high defin...

Page 16: ...NOTE Cables and or adapters purchased separately may be required 6 Battery light When AC power is connected White The battery charge is greater than 90 Amber The battery charge is from 0 to 90 Off The battery is not charging When AC power is disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery...

Page 17: ...components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Memory card reader Reads optional memory cards that store manage share or access information To insert a card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the mem...

Page 18: ...Camera privacy cover select products only By default the camera lens is uncovered but you can slide the camera privacy cover to block the camera s view To use the camera slide the camera privacy cover in the opposite direction to reveal the lens NOTE If you have both front facing and rear facing cameras when one camera lens is revealed and ready to use the other is concealed 6 Camera light select ...

Page 19: ...onent Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Keyboard area 11 ...

Page 20: ...amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on 4 Microphone mute light On Microphone is off Off Microphone is on 5 Num lk light On Num lock is on 6 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on N...

Page 21: ...procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power meter icon and then select Power Options 2 Speakers 2 Produce sound 3 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent ove...

Page 22: ...ns 5 Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys When fn num lk is pressed the keypad can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key NOTE If the keypad function is active when the computer is turned off that function is reinstated when the computer is turne...

Page 23: ... Component Description Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 15 ...

Page 24: ...ickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 9 Service label components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about...

Page 25: ...supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 16 for details Computer major components 17 ...

Page 26: ...r board cable is also available in the Cable Kit as spare part number L77263 001 L44579 001 9 System board includes integrated processor and replacement thermal material All system boards use the following part numbers xxxxxx 001 Non Windows operating system xxxxxx 601 Windows 10 operating system For use in models with UMA graphics memory Intel Core i7 10510U processor L78087 xxx Intel Core i5 102...

Page 27: ...oth 5 0 non vPro L57250 002 Realtek RTL8822CE 802 11ac 2 2 Wi Fi Bluetooth 5 0 L44796 002 14 WWAN module Intel XMM 7360 LTE Advanced L15398 002 15 Fan For use in models with UMA graphics L44556 001 For use in models with discrete graphics L44555 001 16 Memory module DDR4 3200 16 GB L67710 002 8 GB L46598 002 4 GB L10598 852 17 M 2 solid state drive 512 GB PCIe TLC L78063 001 512 GB PCIe value L780...

Page 28: ... their descriptions Item Description Spare part number 1 Display bezel For use in models without a camera L78090 001 For use in models with an HD camera L78091 001 For use in models with an HD IR camera L78092 001 20 Chapter 3 Illustrated parts catalog ...

Page 29: ...01 6 HD IR L81890 001 Microphone board L44541 001 7 WWAN antennas includes bezel adhesive and display enclosure adhesive L78071 001 8 WLAN antennas includes bezel adhesive and display enclosure adhesive L78070 001 9 Hinge Kit left and right hinges includes bezel adhesive and display enclosure adhesive L78093 001 10 Display rear cover includes wireless antennas and bezel adhesive Models with an HD ...

Page 30: ...nts and their descriptions Item Description Spare part number Cable Kit includes the following parts L77263 001 1 USB board cable 2 Card reader board cable 3 Touchpad cable 4 Fingerprint sensor cable 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...em Description Spare part number Bracket Kit includes the following parts L77264 001 1 Fingerprint sensor bracket 2 USB Type C port bracket 3 RJ 45 network jack bracket Fingerprint sensor insert for use in models without a fingerprint sensor not illustrated Bracket Kit 23 ...

Page 32: ...512 GB PCIe 32 GB Optane memory L85514 001 256 GB PCIe value L78062 001 256 GB PCIe 16 GB Optane memory L85343 001 128 GB SATA 3 TLC L78061 001 2 Hard drive 1 TB 7200 rpm 9 5 mm 766644 002 1 TB 5400 rpm 7 mm 832077 002 500 GB 7200 rpm 7 mm 703267 002 Hard Drive Hardware Kit includes the following parts L44510 001 3 Hard drive cover 4 Hard drive cable 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...nsor conductive tape top conductive tape touchpad left conductive tape and touchpad protective tape L77265 001 Screw Kit L78094 001 Power cord 3 pin C5 black conventional 1 0 m 3 3 ft for use in Argentina L19357 001 Australia L19358 001 Brazil L19359 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 India L19363 001 Israel L19362 001 ...

Page 34: ... Kingdom and Singapore L19373 002 Power cord C7 black 1 0 m 3 3 ft for use in Japan L19375 001 Power cord 3 pin C5NS black duckhead 1 0 m 3 3 ft for use in Australia L36816 001 Denmark L36817 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L36818 001 Israel L36819 001 Japan L36821 001 North America L36822 001 The People s Republic of China L36823 001 South Afric...

Page 35: ...01 The People s Republic of China L45270 001 South Africa L45271 001 Switzerland L45272 001 Thailand L45273 001 Taiwan L45274 001 United Kingdom L45275 001 Power cord 3 pin C5NS black duckhead 1 8 m 5 9 ft for use in Brazil L48055 001 Denmark L50729 001 Duckhead connector only C5NS Australia L50818 004 North America L50818 002 The People s Republic of China L50818 005 South Korea L50818 001 The Un...

Page 36: ...ive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal an...

Page 37: ...the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials s...

Page 38: ...oving DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB printed circuit board Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Multiple electric components can be packaged together in plastic tubes trays or polystyrene foam NOTE As little as 700 V can degrade a product Preventin...

Page 39: ...the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case...

Page 40: ...s and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive...

Page 41: ... size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 28 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging th...

Page 42: ...or disassembly on page 33 2 Place the computer in Battery Safe mode Battery Safe mode on page 33 Remove the bottom cover 1 Loosen the five captive Phillips screws 1 2 Remove the two Phillips M2 0 5 0 screws 2 that secure the bottom cover to the computer 3 Starting under the display use a nonconductive nonmarking tool to pry the cover up 3 and then remove the cover from the computer 4 Reverse these...

Page 43: ...2 Place the computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 Remove the SIM card 1 Slide the SIM holder to release it 1 and then lift the holder upright 2 2 Remove the SIM card from the holder 3 Reverse this procedure to install the SIM card Component replacement procedures 35 ...

Page 44: ...ter in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 Remove the battery 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the battery to the computer 2 Lift top connector side of the battery up to an approximate 45 angle 2 and then remove the battery from the computer 3 Reverse this procedure to install the battery 36 Chapter 5 Removal and r...

Page 45: ...t in various system problems Before removing the memory module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Place the computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the memory module 1 Lift the protective tape from on top of the memory m...

Page 46: ... the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module 38 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 47: ...computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module ...

Page 48: ...correct insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 49: ...move the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the Phillips M2 0 2 5 screw 2 that secures the WWAN mo...

Page 50: ... on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 42 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 51: ...llow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Place the computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 screw 1 that secures the solid state drive to the computer 2 Remove the solid state ...

Page 52: ...s 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Place the computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the hard drive 1 Release the ZIF connector 1 and then disconnect the hard drive cable from the system board 2 2 Remove the two Phillips M2 0 4 0 screws ...

Page 53: ...ct the connector from the hard drive 1 remove the four Phillips M3 0 3 0 screws 2 that secure the cover to the drive and then lift the cover off the drive 3 Reverse these procedures to install a hard drive Component replacement procedures 45 ...

Page 54: ... cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the speaker assembly 1 Disconnect the speaker cable from the system board 1 2 Remove the antenna cables from the channel in the right speaker 2 3 Remove the display cable from the channel in the left speaker 3 4 Remove the two Phillips M2 0 5 5 screws 4 that secure the speakers to the computer 5 Remove the speakers from ...

Page 55: ...y conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill Before removing the fan follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Place the computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Batt...

Page 56: ...low these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Place the computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the heat sink 1 To remove the heat sink on models with discrete graphics memory a In the order indicated on the heat sink loosen the six c...

Page 57: ...board spare part kits include thermal material 2 To remove the heat sink on models with UMA graphics memory a In the order indicated on the heat sink loosen the four captive Phillips screws 1 that secure the heat sink to the system board b Lift the tape that secures the heat sink to the fan 2 c Remove the heat sink from the system board 3 Component replacement procedures 49 ...

Page 58: ...d component 1 and the heat sink 2 each time you remove the heat sink All heat sink and system board spare part kits include thermal material Reverse this procedure to install the heat sink 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...fe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the USB board 1 Disconnect the cable from the ZIF connector on the USB board 1 2 Remove the two Phillips M2 0 4 0 screws 2 that secure the board to the computer 3 Lift the rear of the board up 3 and then pull the board away from the connector and out of the computer...

Page 60: ...ge 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the touchpad assembly 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Lift the silver tape from the two locations that secure touchpad to the computer 2 3 Remove the six broad head Phillips M2 0 2 0 screws 3 that secure the touchpad to the computer 4 Lift the touchpad from the c...

Page 61: ...e steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Place the computer in Battery Safe mode Battery Safe mode on page 33 3 Remove the following components a Bottom cover Bottom cover on page 34 b Battery Battery on page 36 c Hard drive Hard drive on page 44 Remove the fingerprint sensor assembly 1 Disconnect the cable from the ZIF connector on the fingerprint se...

Page 62: ... Remove the fingerprint sensor from the computer 4 Reverse this procedure to install the fingerprint sensor assembly 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 63: ...n Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so that you can access the connectors underneath 2 3 Disconnect the card reader board cable from the ZIF connector on ...

Page 64: ...5 Remove the card reader board from the computer 3 Reverse this procedure to install the card reader board 56 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 65: ...ode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the RTC battery NOTE The RTC battery connector is located on the bottom of the card reader board 1 Remove the two Phillips M2 0 2 0 screws 1 that secure the card reader board to the computer 2 Lift the board up so that you can access the connectors underneath 2 3 Discon...

Page 66: ... battery to disengage it from the adhesive that secures it to the computer 2 Reverse this procedure to install the RTC battery 58 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 67: ...r in Battery Safe mode Battery Safe mode on page 33 3 Remove the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Remove the power connector cable 1 Remove the two Torx T8 2 5 4 0 screws 1 that secure the right hinge to the computer and the rotate the hinge to the open position 2 2 Disconnect the cable from the system board 3 3 Remove the power connector cable from the ...

Page 68: ...30 graphics L78080 xxx Intel Core i5 10210U processor and NVIDIA GeForce MX250 graphics L78081 xxx Intel Core i5 10210U processor and NVIDIA GeForce MX130 graphics L78079 xxx Intel Core i3 10110U processor and NVIDIA GeForce MX130 graphics L78078 xxx Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 33 2 Place the compute...

Page 69: ... ZIF 7 Keyboard cable ZIF 8 Card reader cable ZIF and tape 9 Touchpad cable ZIF 10 Keyboard backliight cable ZIF 11 Fingerprint sensor cable ZIF 12 Hard drive cable ZIF 2 Remove the four Phillips M2 0 4 0 screws 1 that secure the system board to the computer 3 Remove the two Phillips M2 0 2 5 screws 2 that secure the system board to the computer 4 Remove the bracket that covers the USB Type C port...

Page 70: ... number L77264 001 6 Rotate the right side of the system board upward 1 7 Pull the system board away from the connectors on the side of the chassis to remove it from the computer 2 Reverse this procedure to install the system board 62 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 71: ... the bottom cover Bottom cover on page 34 4 Remove the battery Battery on page 36 Disassemble the display assembly 1 Remove the display assembly from the computer a Disconnect the antenna cables from the WWAN module 1 and the WLAN module 2 b Disconnect the display cable from the system board ZIF connector 3 c Remove the four Torx T8 2 5 4 0 screws 1 that secure the display assembly to the computer...

Page 72: ...e display from the computer 3 2 Flex the top 1 of the bezel the inside edges of the left and right sides 2 and the bottom 3 of the bezel until it disengages from the display enclosure 64 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...se tweezers to grasp the end of the tape 1 While turning the tweezers 2 wrap the tape around the tweezers 3 as you continue to pull the tape out from behind the display panel You must pull the tape multiple times before it is completely removed IMPORTANT If the tape tears do not attempt to pry the panel off the enclosure Doing so might break the panel The ends of the tape are accessible at both th...

Page 74: ...s L78066 001 HD panel L78067 001 FHD panel nonprivacy L78068 001 FHD panel privacy L78068 001 FHD panel touch on panel TOP 6 Lift the tape from the connector on the display panel 1 lift the locking lever 2 and then disconnect the cable from the panel 3 66 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 75: ...king from the bottom of the new tape to install in the display enclosure 1 b Locate the tape alignment marks and then install the tape onto the left and right sides on the inside of the enclosure 2 c Remove the backing from the top of the installed tape 3 Component replacement procedures 67 ...

Page 76: ...onnect the cable from the camera 1 and then peel the silver tape up to remove the module from the enclosure 2 The HD camera is available as spare part number L81889 001 The HD IR camera is available as spare part number L81890 001 68 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 77: ... You must remove the display assembly from the computer to remove the remaining display subcomponents 11 If it is necessary to remove the camera privacy cover lift the cover straight up and off the display The camera privacy cover is available as spare part number L77237 001 12 If it is necessary to remove the hinges from the display enclosure remove the two Phillips broad head M2 5 2 5 screws 1 a...

Page 78: ...ecessary to replace the WLAN antennas remove the cables from the clips in the bottom of the enclosure 1 and then peel the antennas and remove them from the display enclosure 2 WLAN antennas are available as spare part number L78070 001 70 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 79: ...display enclosure 2 WWAN antennas are available as spare part number L78071 001 16 If it is necessary to remove or replace the display camera cable use the following steps Touch displays a Rotate the WWAN antennas 1 and then disconnect the WWAN cable 2 b Disconnect the cable from the ZIF connector on both ends of the camera module 3 Component replacement procedures 71 ...

Page 80: ...osure 4 and then remove the cable from the enclosure 5 The touch display cable is available as spare part number L78089 001 Nontouch displays a Disconnect the cable from the ZIF connector on the camera module 1 72 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 81: ...t secures it to the inside of the enclosure 2 and then remove the cable from the enclosure 3 The nontouch display cable is available as spare part number L78088 001 Reverse this procedure to reassemble the display assembly Component replacement procedures 73 ...

Page 82: ... part country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Iceland DD1 Slovenia BA1 Brazil 201 India D61 South Korea AD1 Bulgaria 261 Israel BB1 Spain 071 Chile 161 Italy 061 Switzerland BG1 Czech Republic Slovakia FL1 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands...

Page 83: ...ow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the following methods To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your ...

Page 84: ...r changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must then press enter To check for later BIOS versions see Downloading a BIOS update on page 76 Downloading a BIOS update IMPORTANT To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the compute...

Page 85: ... screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Device Options menu Turn on or restart the computer and when the HP logo appears press f9 to enter the B...

Page 86: ...estores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced users can customize the default configuration To access the latest documentation on HP Sure Start go to http www hp com support Select Find your product and then follow the on screen instructions 78 Chapt...

Page 87: ...C Hardware Diagnostics Windows from HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test that you want to run and then follow the on s...

Page 88: ...t your type of product and then enter the product name or number in the search box that is displayed 3 In the Diagnostics section select Download and then follow the on screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive The tool downloads to the selected location Installing HP PC Hardware Diagnostics Windows To install HP PC ...

Page 89: ...onnected USB flash drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 81 b Hard drive c BIOS 3 When the diagnostic tool opens select a language select the type of diagnostic test you want to run and then follow the on screen instructions Downloading HP PC Hardware Diagnostics UEFI to a USB ...

Page 90: ...Diagnostics UEFI NOTE HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download Remote...

Page 91: ...emote diagnostics Set a location for storing the test results You can also set the user name and password that you use for uploads Display status information about the diagnostics run previously To customize Remote HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then s...

Page 92: ...recovery process IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up person...

Page 93: ... on screen instructions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash dri...

Page 94: ...lled recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest version of the operating system Platform specific device drivers Software applications in the case of a custom image To access the latest documentation for HP Sure Recover go to http www hp com support Select Find your product and then follow the on screen instructions 86 Chapter 8 Backi...

Page 95: ...ical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating...

Page 96: ...mm Width 70 mm 70 mm Weight 115 g 101 g or 95 g Interface type SATA SATA Transfer rate 100 MB s 100 MB s Security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 3 ms Average 10 ms 13 ms Maximum 12 ms 24 ms Logical blocks 1 938 921 461 1 048 576 000 Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 bil...

Page 97: ...50 MB s up to 1550 MB s Random write Up to 100 000 IOPs Up to 100 000 IOPs Up to 100 000 IOPs Interface type SATA 3 PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms Access times logical 0 1 ms 0 1 ms 0 1 ms Total logical sectors 234 441 648 468 883 296 1 000 215 216 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actua...

Page 98: ...fore beginning steps in this chapter Current BIOS steps 1 Follow steps a through l to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of...

Page 99: ...ne of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC ...

Page 100: ...oller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory 256 bytes No Yes Stores system date and time and noncritical data RTC battery backed up CMOS is programmed using Computer Setup BIOS or by changing the Microsoft Windows date time This memory is not write protected Controller NIC EEPROM 64 KB not customer accessib...

Page 101: ...nt Engine MEBx setup utility The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility must be used for updating the firmware Only firmware updates...

Page 102: ...fied Extensible Firmware Interface UEFI BIOS is an industry standard software interface between the platform firmware and an operating system OS It is a replacement for the older BIOS architecture but supports much of the legacy BIOS functionality Like the legacy BIOS the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of...

Page 103: ...tom Secure Boot Keys be reset Secure Boot is a feature to ensure that only authenticated code can start on a platform If you enabled Secure Boot and created Custom Secure Boot Keys simply disabling Secure Boot does not clear the keys You must also select to clear the Custom Secure Boot Keys Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys but make the select...

Page 104: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 105: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 106: ...rd C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Approval number and logo must be printed on a flag label 6 ...

Page 107: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 99 ...

Page 108: ...navigating and selecting 75 restoring factory settings 75 starting 75 computer setup 75 computer specifications 87 connector power 8 D display assembly removal 63 spare part numbers 20 63 display bezel spare part numbers 20 display components 10 display panel product description 1 display rear cover spare part number 21 display specifications 88 docking product description 4 drive light identifyin...

Page 109: ...me 1 N network jack identifying 7 nonvolatile memory 90 num lock light 12 O operating system product description 5 optical drive product description 2 P packaging guidelines 32 pointing device product description 4 ports HDMI 7 product description 3 USB powered 9 USB SuperSpeed 7 USB Type C DisplayPort 7 USB Type C power connector 7 USB Type C SuperSpeed 7 power button identifying 13 power cable s...

Page 110: ...cial keys using 14 specifications computer 87 display 88 hard drive 88 solid state drive 89 static electricity 30 Sure Start using 78 system board removal 60 spare part numbers 18 60 system memory removing personal data from volatile 90 system restore point creating 84 T thermal material replacement 49 50 touchpad spare part number 18 touchpad assembly removal 52 spare part number 52 touchpad butt...

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