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Product Features

Two different chassis are available—microtower and small form factor.

HP Pro Business PC features vary depending on model. For a complete listing of the hardware and
software installed in the computer, run the diagnostic utility (included on some computer models
only).

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HP Pro 3000 Microtower

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Summary of Contents for Pro 3000 MT

Page 1: ...Maintenance Service Guide HP Pro 3000 Business PCs HP Pro 3010 Business PCs HP Pro 3080 Business PCs ...

Page 2: ...ces Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Mainten...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...e Software 11 Installing the Operating System 11 Downloading Microsoft Windows Updates 11 Installing or Upgrading Device Drivers Windows systems 12 Accessing Disk Image ISO Files 12 Protecting the Software 12 3 Computer Setup F10 Utility 13 HP Pro 3000 3080 Computer Setup F10 Utility 13 Using Computer Setup F10 Utilities 13 Computer Setup Main 15 Computer Setup Advanced 16 Computer Setup Boot 17 C...

Page 6: ...ethods and Equipment 28 Grounding the Work Area 29 Recommended Materials and Equipment 29 Operating Guidelines 30 Routine Care 31 General Cleaning Safety Precautions 31 Cleaning the Computer Case 31 Cleaning the Keyboard 31 Cleaning the Monitor 32 Cleaning the Mouse 32 Service Considerations 32 Power Supply Fan 32 Tools and Software Requirements 32 Screws 33 Cables and Connectors 33 Hard Drives 33...

Page 7: ...nt I O and USB Panel Housing Assembly 67 Power Switch LED Assembly 68 System Fan 69 Heat sink assembly 70 Processor 71 Power Supply 72 System Board 74 Battery 75 Type 1 Battery Holder 76 Type 2 Battery Holder 77 Type 3 Battery Holder 77 Installing a Security Lock 79 HP Kensington MicroSaver Security Cable Lock 79 Padlock 79 HP Business PC Security Lock 80 Hood Sensor 82 HP Chassis Security Kit 83 ...

Page 8: ...3 5 inch Hard Drive 115 Plastic Wire Cable Fastener and Clips 117 Front I O Device 119 Power Switch Assembly 120 Heatsink 121 Processor 122 Power Supply 123 System Board 125 Battery 126 Type 1 Battery Holder 127 Type 2 Battery Holder 127 Type 3 Battery Holder 128 Installing a Security Lock 129 HP Kensington MicroSaver Security Cable Lock 129 Padlock 129 HP Business PC Security Lock 130 Hood Sensor...

Page 9: ...olving Display Problems 151 Solving Audio Problems 155 Solving Printer Problems 156 Solving Keyboard and Mouse Problems 158 Solving Hardware Installation Problems 160 Solving Network Problems 162 Solving Memory Problems 165 Solving CD ROM and DVD Problems 166 Solving USB Flash Drive Problems 168 Solving Front Panel Component Problems 169 Solving Internet Access Problems 170 Solving Software Proble...

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Page 11: ...rotower and small form factor HP Pro Business PC features vary depending on model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Figure 1 1 HP Pro 3000 Microtower 1 ...

Page 12: ...Figure 1 2 HP Pro 3000 3010 Small Form Factor Figure 1 3 HP Pro 3010 Microtower 2 Chapter 1 Product Features ...

Page 13: ...Figure 1 4 HP Pro 3080 Microtower 3 ...

Page 14: ...Panel Components Table 1 1 Front Panel Components 1 5 25 inch Optical Drive1 6 Hard Drive Activity Light 2 5 25 inch Optical Drive Bay 7 Optical Drive Eject Button 3 3 5 inch Media Card Reader optional 2 8 Microphone Connector 4 Recovery Reset Button3 9 Headphone Connector 5 Dual State Power Button 10 USB Universal Serial Bus 2 0 Ports 1 Some models have bezel blanks covering one or both of the 5 ...

Page 15: ...ecure Digital SD Secure Digital High Capacity SDHC MiniSD MiniSDHC MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC MultiMediaCard 4 0 MMC Plus Reduced Size MultiMediaCard 4 0 MMC Mobile MMC Micro adapter required 5 USB USB Universal Serial Bus Port 6 CompactFlash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive 7 MS PRO MS PRO DUO Memory Stick MS MagicGate Memory Stick MG Ma...

Page 16: ...VI Connector 4 Universal Serial Bus USB Ports 10 Serial connector 5 VGA Monitor Connector 11 Keyboard PS 2 connector 6 Mouse PS 2 connector NOTE Arrangement and number of connectors may vary by model When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector a...

Page 17: ... 4 RJ 45 Network Connector 10 Surround Rear Channel Audio Connector black 5 VGA Monitor Connector 11 Universal Serial Bus USB Ports 6 Digital Audio Out Connector 12 DVI Connector NOTE Arrangement and number of connectors may vary by model When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microph...

Page 18: ...el Figure 1 9 Front Panel Components Table 1 5 Front Panel Components 1 Media card reader optional 2 6 USB Universal Serial Bus 2 0 Ports 2 5 25 inch Optical Drive optional 1 7 Microphone Connector 4 Hard Drive Activity Light 8 Headphone Connector 3 Optical Drive Activity Light 9 Power On Light 5 Optical Drive Eject Button 10 Dual State Power Button 1 Some models have a bezel blank covering the 3 ...

Page 19: ...or powered audio devices green 6 Keyboard PS 2 Connector 12 Voltage Select Switch NOTE Arrangement and number of connectors may vary by model The monitor connector on the system board is inactive when a PCI Express x16 graphics card is installed in the computer If a PCI Express x1 graphics card is installed the connectors on the card and the system board may be used at the same time Some settings ...

Page 20: ... blue 12 Line Out Connector for powered audio devices green 6 Power Cord Connector 13 Voltage Select Switch 7 DVI Connector NOTE Arrangement and number of connectors may vary by model The monitor connector on the system board is inactive when a PCI Express x16 graphics card is installed in the computer If a PCI Express x1 graphics card is installed the connectors on the card and the system board m...

Page 21: ...first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer ...

Page 22: ... or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Accessing...

Page 23: ... in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable pre boot messages Enable or disable USB legacy support Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Util...

Page 24: ...o the previous values To load optimized default values press the F7 key CAUTION Do NOT turn the computer power OFF while the ROM is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 1 Computer Setup F10 Utility Main Menu Heading Table Main Computer Setup Main on page 15 Advanced Computer...

Page 25: ...Tag Number press Enter to change UUID view only Set Time and Date Allows you to set system time and date SATA Port 1 SATA Port 2 SATA Port 3 SATA Port 4 Allows or displays the following for each SATA Port Port Configuration Disable enable SATA Port HDD Self Test for selected channel SMART Status Check HDD Short Self Test HDD Extended Self Test Vendor view only Size view only Firmware view only SAT...

Page 26: ...ws you to select the primary display device OnChip VGA PCI Slot PCIEx MAX DVMT Allocation Allows you to specify the DVMT system memory allocated for video memory 128MB 256MB Max Onboard HD Audio Allows you to disable enable onboard HD audio OnChip USB Controller Disables enables the universal host controller interface for USB Universal Serial Bus USB Legacy Support Disables enables USB legacy supp...

Page 27: ...ogo screen Hard Disk Boot Seq Allows you to specify the order of attached hard drive devices such as USB HDD storage or USB flash media The first drive in the order has priority in the boot sequence and is recognized as drive C if any devices are attached Optical Drive Boot Seq Allows you to specify the order in which attached optical drives including USB ODD are checked for a bootable operating s...

Page 28: ...es RTC real time clock alarm Computer Setup PC Health NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup PC Health Option Description Chassis Opened Warning Allows you to disable enable the chassis intrusion function and clear the intrusion warning System Fan Fail Check Disables enables detection of system fan during POST Smar...

Page 29: ... a supervisor password that controls access to Computer Setup F10 Utility and the settings described in this section Secure integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable pre boot messages Enable or disable USB legacy support Using Computer Setup F10 Utilities Computer Setup can be...

Page 30: ... is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 8 Computer Setup F10 Utility Main Menu Heading Table Main Computer Setup Main on page 15 Advanced Computer Setup Advanced on page 16 Boot Computer Setup Boot on page 17 Power Computer Setup PC Health on page 18 Exit Computer Setup Exi...

Page 31: ... 2 Memory Bank 3 Memory Bank 4 BIOS Revision Core Version Product Number Model Number press Enter to change Serial Number press Enter to change Asset Tag press Enter to change Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration WARNING Setting items on this menu to incorrect values may cause your system to malfunction Table 3 10...

Page 32: ... through USB Port 12 Onboard Video Memory Size Allows you to set onboard video memory size to 128MB 256MB 512MB SATA Controller Allows you to disable enable the SATA1 Controller SATA Controller Mode If SATA1 Controller is enabled allows you to set the mode to IDE AHCI Onboard Audio Allows you to set the onboard audio to Enabled Disabled Auto Onboard LAN Allows you to disable enable onboard LAN con...

Page 33: ...sage display F9 Diagnostics Disables enables POST F9 Diagnostics message display F10 Setup Disables enables POST F10 Setup message display F11 Recovery Disables enables POST F11 Recovery message display F12 Boot From LAN Disables enables POST F12 Boot From LAN message display Boot Device Priority 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Allows you to specify which device gro...

Page 34: ...y vary depending on the hardware configuration Table 3 13 Computer Setup Exit Option Description Exit Saving Changes Press Enter to exit saving changes Exit Discarding Changes Press Enter to exit discarding changes Load Setup Defaults Press Enter to load setup defaults Discard Changes Press Enter to discard changes Save Changes Press Enter to save changes Table 3 12 Computer Setup Boot continued 2...

Page 35: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 36: ...drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the h...

Page 37: ...ge occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power...

Page 38: ...fore removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are f...

Page 39: ...ductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids...

Page 40: ...and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclo...

Page 41: ...mpened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in Ge...

Page 42: ...power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 31 Service Considerations Listed below are some of the considerations that you should keep ...

Page 43: ...t they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement ...

Page 44: ...d chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal pl...

Page 45: ...ON Turn off the computer before disconnecting any cables CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from ...

Page 46: ...de the access panel back 2 about 1 3 cm 1 2 inch then lift it off the unit NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 6 1 Removing the Computer Access Panel To replace the access panel reverse the removal steps 36 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 47: ...nel on page 36 3 Press outward on the three latches on the right side of the bezel 1 then rotate the right side of the bezel off the chassis 2 followed by the left side Figure 6 2 Removing the Front Bezel NOTE The appearance of the front bezel may vary To reinstall the front bezel reverse the removal procedure Front Bezel 37 ...

Page 48: ...ull on the bezel blank until it breaks free from the front bezel 1 then discard the bezel blank If the blank needs to be replaced at a later date you can order a replacement blank from HP 3 To remove the 3 5 inch bezel blank press the two retaining tabs towards the outer left edge of the bezel 2 and pull the bezel blank inwards to free it from the front bezel 3 Figure 6 3 Removing a Bezel Blank 4 ...

Page 49: ...in a high performing dual channel mode For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory...

Page 50: ... There are four DIMM sockets on the system board with two sockets per channel Populate the DIMM sockets in the following order DIMM1 DIMM3 DIMM2 then DIMM4 40 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 51: ...MMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populat...

Page 52: ...ways supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and...

Page 53: ...ore information 5 Push the DIMM module down firmly into the socket ensuring that the module is fully inserted and properly seated The DIMM must be pushed all the way down into the socket and sit evenly in the socket to avoid memory corruption Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the computer access panel 8 Reconnect t...

Page 54: ...Locations HP Pro 3000 3080 Table 6 2 Expansion Slot Locations HP Pro 3000 3080 Item Description 1 PCI expansion slot 2 PCI expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot The HP Pro 3010 has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot The expansion slots accommodate full height or half height expansion cards 44 Chapter 6 Removal and R...

Page 55: ... slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 Remove the access panel Access Panel on page 36 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of th...

Page 56: ...the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must use a flatblade screwdriver to pry out the metal shield on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing ...

Page 57: ...ure not to scrape the card against the other components Figure 6 10 Removing a PCI or PCI Express x1 Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Figure 6 11...

Page 58: ...ard the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis Press the card straight down into the expansion socket on the system board Figure 6 12 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Replace the slot cover lock and ...

Page 59: ...ay from major heat sources like the heatsink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Some flat ribbon cables come prefolded Never change the folds on these cables Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the...

Page 60: ...ector Name Connector Color Description PWR white Power supply 24 pin PWRCPU white Power supply 4 pin CHFAN1 maroon Chassis fan CPUFAN white Heat sink fan FRNT AUDIO yellow Front I O audio FRNT USB1 white Front I O USB JFP1 black Power button FRNT USB2 white Media card reader SATA1 dark blue Primary hard drive SATA2 white Primary optical drive SATA3 light blue Second hard drive SATA4 orange Second ...

Page 61: ...y 24 pin ATX_CPU white Power supply 4 pin CHASSIS_FAN1 maroon Chassis fan CPU_FAN white Heat sink fan J_AUDIO yellow Front I O audio J_USB1 white Front I O USB F_PANEL black Power button JUSB2 white Media card reader SATA0 dark blue Primary hard drive SATA1 white Primary optical drive SATA2 light blue Second hard drive SATA3 orange Second optical drive Cable Management 51 ...

Page 62: ... 3010 shown 1 Two 5 25 inch external drive bays for optional drives optical drives shown 2 One 3 5 inch external drive bay for optional drive media card reader shown 3 Primary 3 5 inch internal hard drive bay 4 Secondary 3 5 inch internal hard drive bay for optional hard drive To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to the Comp...

Page 63: ...ed M3 metric guide screws 1 are black The HP supplied 6 32 standard screws 2 are silver Figure 6 15 Extra Drive Retainer Screws Location CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode ...

Page 64: ...tions Refer to the following illustration and table to identify the system board drive connectors Figure 6 16 System Board Drive Connections HP Pro 3000 3080 54 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 65: ...stem Board Connector System Board Label HP Pro 3000 3080 Color System Board Label HP Pro 3010 Color 1 SATA1 SATA1 dark blue SATA0 dark blue 2 SATA2 SATA2 white SATA1 white 3 SATA3 SATA3 light blue SATA2 light blue 4 SATA4 SATA4 orange SATA3 orange 5 Media Card Reader MEDIA black F_USB2 white Drives 55 ...

Page 66: ...access panel Access Panel on page 36 3 Remove the front bezel Front Bezel on page 37 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 6 18 Disconnecting the Power and Data Cables 5 Remove the two screws that secure the drive to the drive cage 1 then slide the drive out of the front of the chassis 2 Figure 6 19 Removing the Optical Drive 56 Chapter 6 Removal...

Page 67: ...rewdriver to break the knockout plate out of the chassis Discard the knockout plate 6 If the new drive has screws installed on the sides of the drive remove the screws before inserting the drive into the chassis 7 Slide the drive in through the front of the chassis 1 until the screw holes on the drive are aligned with the screw holes on the drive cage and install the two M3 metric retainer screws ...

Page 68: ...media should be taken out of a drive before removing the drive from the computer NOTE The 3 5 inch drive bay may contain a media card reader 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 Remove the access panel Access Panel on page 36 3 Remove the front bezel Front Bezel on page 37 4 Disconnect the drive cables a If you are removing a diskette drive available on s...

Page 69: ...move the access panel Access Panel on page 36 3 Remove the front bezel Front Bezel on page 37 4 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank 5 If you are adding a drive to an empty drive bay for the first time you must remove the knockout plate from the bay To do so insert a flat screwdriver into the knockout plate slot and rota...

Page 70: ...USB cable from the media card reader to the USB connector on the system board 9 Replace the front bezel and access panel 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Removing an Internal 3 5 inch Hard Drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that...

Page 71: ...to the chassis Figure 6 24 Removing the Hard Drive Cage Screws 4 Push down the latch on the side of the hard drive cage 1 then slide the hard drive cage away from the bottom of the chassis 2 as shown below Figure 6 25 Releasing the Hard Drive Cage Drives 61 ...

Page 72: ...ssis Figure 6 26 Removing the Hard Drive Cage 6 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 6 27 Disconnecting the Hard Drive Cables 62 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 73: ...sk drive to the hard drive cage 1 then slide the hard disk drive out of the hard drive cage 2 Figure 6 28 Removing the Hard Drive NOTE To install an internal 3 5 inch hard drive refer to Installing an Internal 3 5 inch Hard Drive on page 64 Drives 63 ...

Page 74: ... the hard disk drive to the hard disk drive cage 2 Make sure the hard disk drive cables are facing the top of the drive cage NOTE If you are replacing an old drive with a new drive use the four retainer screws from the old drive to install the new drive NOTE If you are installing a second hard drive use four of the extra standard 6 32 screws that are installed on the interior of the front bezel Th...

Page 75: ...ables CAUTION Never crease or bend a SATA data cable tighter than a 30 mm 1 18 in radius A sharp bend can break the internal wires 4 Place the hard disk drive cage into the chassis 1 then slide it down toward the bottom of the chassis until it locks into place 2 Figure 6 31 Installing the Hard Drive Cage Drives 65 ...

Page 76: ...ble to the next available unpopulated SATA connector on the system board NOTE If your system has only one SATA hard drive you must connect the hard drive data cable to the dark blue SATA on the system board to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the next available unpopulated SATA connector on the system board 7 Replace the comp...

Page 77: ... page 37 5 Unplug the four cables that connect the assembly to the system board The assembly cables connect to the following system board connectors F_AUDIO yellow F_USB1 white 6 Remove the screw 1 that secures the housing to the chassis slide the housing up 2 and then pull the assembly away from the chassis while guiding the cables through the hole in the chassis To install the housing assembly r...

Page 78: ...he braided cables from the black system board connector labeled F_PANEL 7 Remove the cable from the clips in the optical drive cage 8 Press the tab on the top of the switch holder 1 to disengage it from the chassis lift the switch upward to disengage the tab at the bottom of the switch 2 from the chassis and then pull the power switch away from the chassis while guiding the wires through the hole ...

Page 79: ...on its side with the rear facing toward you 4 Disconnect the cable from the red brown system board connector labeled CHASSIS_FAN1 5 Remove the four Phillips screws that secure the fan to the chassis rotate the top of the fan forward and then remove the fan from the chassis NOTE HP Pro 3010 shown To install the fan reverse the removal procedures System Fan 69 ...

Page 80: ... contaminating the work area with thermal grease NOTE HP Pro 3010 shown CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink to the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board When reinstalling an existing heat sink make sure tha...

Page 81: ...cket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board CAUTION The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking l...

Page 82: ...the Web at http h18000 www1 hp com support files Power Supply WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer NOTE When installing a new power supply be sure to set the red ...

Page 83: ...is base and then lift up the rear of the power supply to disengage it from the chassis 7 Slide the power supply toward the front bottom of the computer then lift the power supply out of the computer To install the power supply reverse the removal procedure Power Supply 73 ...

Page 84: ... for disassembly Preparation for Disassembly on page 35 2 Remove the access panel Access Panel on page 36 3 Lay the computer on its side with the rear facing toward you 4 Remove the front bezel Front Bezel on page 37 5 Remove an expansion cards Expansion Cards on page 44 6 Disconnect the power and data cables from the back of all installed drives 7 Disconnect all cables from the system board 74 Ch...

Page 85: ...ng a new system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system ROM BIOS can be found at http h18000 www1 hp com support files Battery The battery that comes with your computer provides power to the real time clock and has a lifetime of about three years When replacing the battery use a battery equivalent to the batte...

Page 86: ...lic collection system or return them to HP its authorized partners or its agents CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Preparation for Disassembly on page 35 2 Remove...

Page 87: ...ip with the positive side up 2 Push the other edge down until the clamp snaps over the other edge of the battery 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 3 Battery Holder 1 Pull back on the clip 1 that hol...

Page 88: ...ter access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 78 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 89: ...ty locks displayed below and on the following pages can be used to secure the computer HP Kensington MicroSaver Security Cable Lock Figure 6 33 Installing a Cable Lock Padlock Figure 6 34 Installing a Padlock Installing a Security Lock 79 ...

Page 90: ...ooping it around a stationary object Figure 6 35 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 6 36 Threading the Keyboard and Mouse Cables 80 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 91: ...ed Figure 6 37 Attaching the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 6 38 Engaging the Lock Installing a Security Lock 81 ...

Page 92: ...el tighten the thumbscrew then reboot the system The system will enter the operating system successfully If the error message persists press the F10 key immediately when the HP Logo screen is displayed to enter the Computer Setup menu In the menu select Advanced Hood Sensor Reset Case Open Status and make sure Enable is selected then press the F10 key to Save and Exit then reboot the system 82 Cha...

Page 93: ...ptional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay Figure 6 39 HP Chassis Security Kit Figure 6 40 Installing the HP Chassis Security Kit Installing a Security Lock 83 ...

Page 94: ...AUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from the ...

Page 95: ... 84 2 Remove the thumbscrews that secure the access panel to the computer chassis 1 3 Slide the access panel back about 1 3 cm 1 2 inch then lift it away from and off the unit 2 Figure 7 1 Removing the Access Panel To install the access panel reverse the removal procedure Access Panel 85 ...

Page 96: ... page 85 3 To remove the front bezel pull up on each of the three tabs on the top of the bezel 1 to release them then rotate the bezel down and off the chassis 2 Figure 7 2 Removing the Front Bezel To install the front bezel reverse the removal procedure 86 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 97: ...ccess panel Access Panel on page 85 3 Remove the front bezel Front Bezel on page 86 4 While facing the inside of the front bezel press the two retaining tabs on the right towards the outer edge of the bezel 1 and pull the bezel blank inwards to remove it 2 Figure 7 3 Removing a Bezel Blank Bezel Blanks 87 ...

Page 98: ...eration the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies single sided and double sided DIMMs DIMMs con...

Page 99: ...Populating DIMM Sockets There are four DIMM sockets on the system board with two sockets per channel Populate the DIMM sockets in the following order DIMM1 DIMM3 DIMM2 then DIMM4 Memory 89 ...

Page 100: ...operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel...

Page 101: ...g or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to ...

Page 102: ...tab on the memory socket A DIMM must occupy the XMM1 socket Always populate the white sockets before the black sockets in each channel In order to create a dual channel memory configuration the memory capacity of Channel A must equal the memory capacity of Channel B 6 Push the DIMM module down firmly into the socket ensuring that the module is fully inserted and properly seated The DIMM must be pu...

Page 103: ...the Drive Cage 9 Replace the computer access panel 10 Reconnect the power cord and any external devices then turn on the computer The computer should automatically recognize the additional memory when you turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Memory 93 ...

Page 104: ...on Slot Locations HP Pro 3000 3080 Table 7 2 Expansion Slot Locations HP Pro 3000 3080 Item Description 1 PCI expansion slot 2 PCI expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot The HP Pro 3010 has three PCI Express x1 expansion slots and one PCI Express x16 expansion slot The expansion slots accommodate full height or half height expansion cards 94 Chapter 7 Remov...

Page 105: ... x1 expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot 1 Prepare the computer for disassembly Preparation for Disassembly on page 84 2 Remove the access panel Access Panel on page 85 Removing or Installing an Expansion Card 95 ...

Page 106: ...ng an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must use a flat blade screwdriver to pry out the metal shield on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing Figure 7 11 Removing an Expansion Slot Cover ...

Page 107: ... a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Figure 7 13 Removing a PCI Express x16 Expansion Card 5 Store the removed card in anti static packaging 6 If you are not installing a new expansion ...

Page 108: ...he chassis Press the card straight down into the expansion socket on the system board Figure 7 14 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 8 While holding the expansion card bracket against the chassis rotate the slot cover lock over the expansion card brackets and slot covers ...

Page 109: ...on them Some flat ribbon cables come prefolded Never change the folds on these cables Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable from...

Page 110: ...cal drive SATA3 light blue Second hard drive SATA4 orange Second optical drive SPKR white Speaker MEDIA black Media card reader HP Pro 3010 System board connectors are color coded to make it easier to find the proper connection Connector Name Connector Color Description Not labeled white Power supply 24 pin ATX_CPU white Power supply 4 pin CHASSIS_FAN1 maroon Chassis fan CPU_FAN white Heat sink fa...

Page 111: ... than the model shown below Diskette drives are only available on some models Figure 7 16 Drive Positions 1 3 5 inch external drive bay for optional drive diskette drive shown 2 3 5 inch internal hard drive bay 3 5 25 inch external drive bay for optional drive optical drive shown To verify the type size and capacity of the storage devices installed in the computer run Computer Setup Refer to the C...

Page 112: ...igure 7 17 Extra Drive Retainer Screws Location CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handli...

Page 113: ...System Board Drive Connectors Refer to the following illustration and table to identify the system board drive connectors Figure 7 18 System Board Drive Connectors HP Pro 3000 3080 Drives 103 ...

Page 114: ...abel HP Pro 3000 3080 Color System Board Label HP Pro 3010 Color 1 SATA1 SATA1 dark blue SATA0 dark blue 2 SATA2 SATA2 white SATA1 white 3 SATA3 SATA3 light blue SATA2 light blue 4 SATA4 SATA4 orange SATA3 orange 5 Media Card Reader MEDIA black F_USB2 white 104 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 115: ...r for disassembly Preparation for Disassembly on page 84 2 Remove the access panel Access Panel on page 85 3 Remove the front bezel Front Bezel on page 86 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 7 20 Disconnecting the Power and Data Cables 5 Rotate the drive cage all the way up Figure 7 21 Rotating the Drive Cage Up Drives 105 ...

Page 116: ...ter for disassembly Preparation for Disassembly on page 84 2 Remove the access panel Access Panel on page 85 3 Remove the front bezel Front Bezel on page 86 4 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank 5 Install the guide screw in the front top hole on the left side of the drive Figure 7 23 Installing the Guide Screw in the Op...

Page 117: ... with the two screw holes on the right side of the drive cage 1 8 Secure the optical drive by fastening two retainer screws through the holes in the right side of the drive cage into the corresponding holes in the right side of the optical drive 2 NOTE Extra retainer screws are provided on the front of the chassis under the hard drive cage The M3 metric retainer screws for optical drives are black...

Page 118: ...g the Power and Data Cables 12 Replace the front bezel and access panel 13 Reconnect the power cord and turn on the computer 14 Lock any security devices that were disengaged when the access panel was removed The system automatically recognizes the drive and reconfigures the computer Removing an External 3 5 inch Drive CAUTION All removable media should be taken out of a drive before removing the ...

Page 119: ...page 85 3 Remove the front bezel Front Bezel on page 86 4 Disconnect the drive cables a If you are removing a diskette drive available on some models only disconnect the data cable and power cable from the back of the drive b If you are removing a media card reader disconnect the USB cable from the system board 5 Rotate the drive cage all the way up Figure 7 28 Rotating the Drive Cage Up Drives 10...

Page 120: ... Panel on page 85 3 Remove the front bezel Front Bezel on page 86 4 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank 5 If you are adding a drive to an empty drive bay for the first time you must remove the knockout plate from the bay To do so insert a flat screwdriver into the knockout plate slot and rotate the screwdriver to break ...

Page 121: ...screws through the holes in the left side of the drive cage into the corresponding holes in the left side of the drive 2 Figure 7 31 Installing a 3 5 inch Device Diskette Drive Shown NOTE The drive cage screw holes for each type of drive are labeled CR for media card reader or FDD for diskette drive Extra retainer screws are provided on the front of the chassis under the hard drive cage The M3 met...

Page 122: ...r of the drive and connect the other end of the data cable to the connector on the system board b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board 11 Replace the front bezel and access panel 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was remov...

Page 123: ... operating system software drivers and any software applications that were preinstalled on the computer If you do not have this CD set select Start HP Backup and Recovery and create it now 1 Prepare the computer for disassembly Preparation for Disassembly on page 84 2 Remove the access panel Access Panel on page 85 3 Remove the front bezel Front Bezel on page 86 4 Disconnect the power cable 1 and ...

Page 124: ...ng the Drive Cage Up 6 Remove the two retainer screws that secure the drive to the bay 1 then slide the drive back and out of the bay 2 Figure 7 35 Removing an Internal Hard Drive 114 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 125: ...rew on the drive with the slot on the chassis Slide the hard drive into the drive bay from the back until the two screw holes on the left side of the drive line up with the two screw holes on the left side of the drive cage 1 4 Secure the hard drive by fastening two retainer screws through the holes in the left side of the drive cage into the corresponding holes in the left side of the hard drive ...

Page 126: ... radius A sharp bend can break the internal wires 7 Replace the access panel and front bezel 8 Reconnect the power cord and any external devices then turn on the computer 9 Lock any security devices that were disengaged when the access panel was removed NOTE If you are replacing the primary hard drive use the Recovery Disc Set to restore the operating system software drivers and any software appli...

Page 127: ...g illustration for proper routing of wires NOTE HP Pro 3015 shown System board appearance varies by model To loosen the fasteners 1 Prepare the computer for disassembly Preparation for Disassembly on page 84 2 Remove the access panel Access Panel on page 85 3 Rotate the drive cage to its upright position 4 To open the round fastener 1 twist the two ends of the fastener until the ends come apart Pl...

Page 128: ...top of the fastener up and outward 6 To open the fastener mounted under the hard drive 3 pull the latch on the right side of the fastener directly downward To close the fasteners reverse the loosening procedure 118 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 129: ...connector labeled F_USB1 7 Rotate the drive cage back down 8 Remove the screw that secures the front I O device to the chassis 1 9 Rotate the assembly toward the right side of the chassis and then slide the device slightly toward the left 2 to disengage the tab on the right side of the assembly from the chassis Thread the wires through the hole in the chassis and remove the assembly NOTE If necess...

Page 130: ...EL 6 Rotate the drive cage back down 7 Press the tab on the bottom of the assembly 1 to disengage it from the chassis 8 Slide the assembly downward 2 to disengage the tab on the top of assembly from the chassis 9 If necessary rotate the drive cage back up to gain access to the wires 10 Pull the assembly out through front of unit while threading the wires through the hole in the chassis To install ...

Page 131: ...ile and any damage to them may require replacing the system board NOTE HP Pro 3015 shown System board appearance varies by model 5 Lift the heatsink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease When reinstalling the heatsink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the...

Page 132: ...to prevent damage to the processor s solder connections To install a new processor 1 Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heatsink go to step 3 If using a new heatsink go to step 6 3 If reusing the existing heatsink clean the bottom of the heatsink with the alcohol pad provided in the spares kit CAUTION Before reinstalling the ...

Page 133: ...d always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply 1 Prepare the computer for disassembly Preparation for Disassembly on page 84 2 Remove the access panel Access Panel on page 85 3 Remove the front bezel Front Bezel on page 86 4 Rotate the dri...

Page 134: ...the power supply about 1 25 cm 1 2 inch toward the front of the chassis rotate the power supply toward the heatsink so it clears the lip at the top of the chassis and then lift the power supply out of the chassis To install the power supply reverse the removal procedure 124 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 135: ...n Expansion Card on page 94 6 Remove all memory modules Memory on page 88 7 Disconnect all data and power cables from the system board 8 Remove the heatsink Heatsink on page 121 9 Remove the power supply Power Supply on page 123 10 Remove the eight screws that secure the system board to the chassis slide the board about 1 25 cm 1 2 inch toward the front of the chassis and then lift the board out o...

Page 136: ...t expose to temperatures higher than 140 F 60 C Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Computer Setup...

Page 137: ...passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Pus...

Page 138: ... clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide 128 Chapter 7 Removal and Replacement Proc...

Page 139: ...ty locks displayed below and on the following pages can be used to secure the computer HP Kensington MicroSaver Security Cable Lock Figure 7 40 Installing a Cable Lock Padlock Figure 7 41 Installing a Padlock Installing a Security Lock 129 ...

Page 140: ...g it around a stationary object Figure 7 42 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 7 43 Threading the Keyboard and Mouse Cables 130 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 141: ...ck to the chassis using the screw provided Figure 7 44 Attaching the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 7 45 Engaging the Lock Installing a Security Lock 131 ...

Page 142: ...ighten the thumbscrew then reboot the system The system will enter the operating system successfully If the error message persists press the F10 key immediately when the HP Logo screen is displayed to enter the Computer Setup menu In the menu select Advanced Hood Sensor Reset Case Open Status and make sure Enable is selected then press the F10 key to Save and Exit then reboot the system 132 Chapte...

Page 143: ...tional HP Chassis Security Kit prevents computer components from being removed through an open optical drive bay Figure 7 46 HP Chassis Security Kit Figure 7 47 Installing the HP Chassis Security Kit Installing a Security Lock 133 ...

Page 144: ...onnectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Audio_Right Ground 134 Appendix A Connector Pin Assignments ...

Page 145: ...Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU Headphone 135 ...

Page 146: ...nd Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON GND GND 19 20 21 22 23 24 GND open 5V 5V 5V GND 136 Appendix A Connector Pin Assignments ...

Page 147: ...VD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GND...

Page 148: ... 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B informa...

Page 149: ...ited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6...

Page 150: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 151: ...ore calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Listen for beeps from the computer The beeps are error codes that will help you diagnose the problem Refer to Interpreting POST Audible Codes on page 173 for more information If the screen is blank plug the monitor into a dif...

Page 152: ...lugged into a working electrical outlet Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V Check that the computer is turned on and the green power light is on Check that the monitor is turned on and the monitor light is on Listen for beeps from the computer The beeps are error codes that will help you diagnose the problem Refer to Inter...

Page 153: ...ers installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup CAUTION When th...

Page 154: ...or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Soluti...

Page 155: ...ill need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the...

Page 156: ...memory 3 Upgrade the graphics solution Cause unknown Restart the computer System does not power on Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your reg...

Page 157: ...ns If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider Power failure power supply is overloaded 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltag...

Page 158: ...ck Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 160 section If the system still doe...

Page 159: ...efault Windows XP and Windows Vista will format any media card with a capacity greater than 32MB with the FAT32 format Most digital cameras use the FAT FAT16 FAT12 format and can not operate with a FAT32 formatted card Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows XP or Windows Vista A write protected or locked erro...

Page 160: ... card correctly Cause Solution The computer s software is used to safely eject the card Open My Computer Windows XP or Computer Windows Vista right click on the corresponding drive icon and select Eject Then pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not ...

Page 161: ...ng to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor settings in the computer are not compatible with the monitor 1 In Windows XP Control Panel double click the Display icon and select the Settings tab In Windows Vista Control Panel under Appearance and Personalization select Adj...

Page 162: ...ly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely c...

Page 163: ... Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolut...

Page 164: ... only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions Graphics card is not seated properly or is bad 1 Reseat the graphics card...

Page 165: ...dphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer Th...

Page 166: ...disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Solving Printer Problems If you encounter printer problems see the documentation that came with the printer and the common causes and solutions listed in the following table Table C 7 Solving Printer Problems Printer will not print Cause Solution ...

Page 167: ...on is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Select online Table C 7 Solving Printer Pr...

Page 168: ...by mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock ke...

Page 169: ...me from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the inter...

Page 170: ... new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default...

Page 171: ...dule NOTE DIMM2 must always be installed 3 Replace third party memory with HP memory 4 Replace the system board The computer emits two short beeps then one long beep followed by a three second pause Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replac...

Page 172: ...2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer NOTE Wake on LAN is only supported from the S1 S3 and S4 states It is not supported...

Page 173: ...hat the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly The network controller is defective Contact an authorized service pr...

Page 174: ...ustry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for...

Page 175: ...correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run th...

Page 176: ...tical drive boot priority in Boot Boot Device Priority CD ROM Group Boot Priority 2 Run the Computer Setup utility and change boot group sequence in Boot Boot Device Priority Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installat...

Page 177: ...de down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning k...

Page 178: ...nced menu The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct 1 Run the Computer Setup utility and change the removable media boot priority in Boot Boot Device Priority 2 Run the Computer Setup utility and change boot group sequ...

Page 179: ...uires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Replace the device 2 Restart the c...

Page 180: ...e cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small...

Page 181: ...odem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query ...

Page 182: ...ving Software Problems Computer will not continue and no HP logo screen has appeared Cause Solution POST error has occurred See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Scan hard drive for errors Illegal Operation has Occurred error message is displayed Cause So...

Page 183: ...ntegrated graphics replace the system board 3 short beeps and 1 long beep followed by a three second pause CPU configuration error or invalid CPU detected before graphics card initialized 1 Upgrade the BIOS to proper version 2 Change the processor 1 short beep followed by a one second pause No optical drive found 1 Check cable connections 2 Run the Computer Setup utility and ensure the device port...

Page 184: ...these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Hardware Reference Guide for more information 3 Remove the computer cover or access panel 4 Locate the header and jumper labeled CLEAR PW NOTE The password jumper is light green so that it can be easily identified For assistance locating the password jumper and other system boa...

Page 185: ... Reference Guide for more information 3 Remove the computer cover or access panel CAUTION Resetting CMOS will restore the computer to factory defaults and will erase any customized information including passwords asset numbers and special settings 4 Locate the header and jumper labeled CLEAR CMOS NOTE Be sure you have disconnected the AC power cord from the wall outlet The CMOS will not clear if t...

Page 186: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 176 Appendix C Troubleshooting Without Diagnostics ...

Page 187: ... F 10 to 35 C 30 to 60 C Relative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limite...

Page 188: ...or 593 35 BTU hr 250W PFC TFX 179 2W or 611 43 BTU hr For 115V 60Mhz 250W PFC HV TFX 173 9W or 593 35 BTU hr 250W PFC TFX 179 2W or 611 43 BTU hr Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency 115V 90 132 VAC 100 127 VAC 50 60 Hz 230V 180 264 VAC 200 240 VAC 50 60 Hz Power Output 300 W 300 W Rated Input Current maximum 1 8A 100 VAC 4A 200 VAC 1 This system utilizes a...

Page 189: ...000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Power Supply Operating Voltage Range Rated Voltage Range Rated Line Frequency 115V 90 132 VAC 100 127 VAC 50 60 Hz 230V 180 264 VAC 200 240 VAC 50 60 Hz Power Output 300 W 300 W Rated Input Current maximum 1 8A 100 VAC 4A 200 VAC 1 This sy...

Page 190: ...0 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Heat Dissipation Maximum For 115V 60Mhz 250W PFC HV TFX 173 9W or 593 35 BTU hr 250W PFC TFX 179 2W or 611 43 BTU hr For 230V 50Hz 250W PFC HV TFX 172 3W or 587 89 BTU hr 250W PFC TFX 174 8W or 596 42 BTU hr Typical idle For 115V 60Mhz 250W ...

Page 191: ...ating 10 000 ft 30 000 ft 3048 m 9144 m NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Heat Dissipation Maximum Typical idle 1575 BTU hr 307 BTU hr 397 kg cal hr 77 kg cal hr Power Supply Operating Voltage Range...

Page 192: ...les 53 102 connections system board 50 51 100 connector pin assignments 134 country power cord set requirements 140 Customer Support 141 176 D Digital Audio Out connector 7 10 disassembly preparation SFF 84 diskette drive SFF installing 110 removing 108 drive connectors 54 103 drives connecting cables 53 102 installing 53 installing SFF 102 locations 52 101 removal and replacement 52 SFF removal a...

Page 193: ...phone pin assignments 134 monitor pin assignments 136 monitor connector 6 7 9 10 monitor problems 151 mouse cleaning 32 mouse connector 6 9 mouse problems 158 N network connector 6 7 9 10 network problems 162 O operating guidelines 30 optical drive installing 57 removing 56 optical drive problems 166 optical drive SFF installing 106 removing 105 overheating prevention 30 P password resetting jumpe...

Page 194: ...service considerations 32 serviceability features 4 8 setup utility HP Pro 3000 MT 3080 MT 13 HP Pro 3010 MT 19 SFF access panel removal and replacement 85 battery removal and replacement 126 bezel blank removal and replacement 87 disassembly preparation 84 drives removal and replacement 101 front bezel removal and replacement 86 front I O device removal and replacement 119 heatsink removal and re...

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