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HP Pro 2000 - Microtower PC, Maintenance And Service Manual

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1

Product Features

Standard Configuration Features

HP Pro Business PC features may vary depending on the model. For a complete listing of the
hardware and software installed in the computer, run the diagnostic utility (included on some
computer models only). Instructions for using the utility are provided in the 

Troubleshooting Guide

.

Figure 1-1

  HP Pro 2000

Standard Configuration Features

1

Summary of Contents for Pro 2000 - Microtower PC

Page 1: ...Maintenance Service Guide HP Pro 2000 Business PCs HP Pro 2080 Business PCs ...

Page 2: ...cts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Co...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...isk Image ISO Files 7 Protecting the Software 7 3 Computer Setup F10 Utility 8 Computer Setup F10 Utilities 8 Using Computer Setup F10 Utilities 8 Computer Setup Main 10 Computer Setup Advanced 11 Computer Setup Boot 12 Computer Setup Power 13 Computer Setup PC Health 13 Computer Setup Exit 14 4 Serial ATA SATA Drive Guidelines and Features 15 SATA Hard Drives 15 SATA Hard Drive Cables 15 SATA Dat...

Page 6: ...tery 24 6 Removal and Replacement Procedures Microtower MT Chassis 25 Preparation for Disassembly 25 Access Panel 26 Front Bezel 27 Bezel Blanks 28 Memory 29 DDR3 SDRAM DIMMs 29 Populating DIMM Sockets 30 Installing Memory Modules 31 Expansion Cards 33 Cable Management 37 Cable Connections 38 Drives 39 Drive Positions 39 Installing Additional Drives 40 System Board Drive Connections 41 Removing an...

Page 7: ...nector Pin Assignments 69 Ethernet BNC 69 USB 69 Microphone 69 Headphone 70 Line in Audio 70 Line out Audio 70 4 Pin Power for CPU 70 Monitor 71 Serial Interface Powered and Non Powered 71 DVI Connector 72 24 Pin Power 72 PCI Express 73 PCI Express 74 Appendix B Power Cord Set Requirements 75 General Requirements 75 Japanese Power Cord Requirements 75 Country Specific Requirements 76 Appendix C Tr...

Page 8: ...ms 96 Solving Network Problems 98 Solving Memory Problems 101 Solving CD ROM and DVD Problems 102 Solving USB Flash Drive Problems 104 Solving Front Panel Component Problems 105 Solving Internet Access Problems 106 Solving Software Problems 108 Interpreting Power LED and Beep Codes 109 Resetting the Password Jumper 110 Resetting the CMOS Jumper 111 Contacting Customer Support 112 Appendix D Specif...

Page 9: ...ding on the model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only Instructions for using the utility are provided in the Troubleshooting Guide Figure 1 1 HP Pro 2000 Standard Configuration Features 1 ...

Page 10: ...rent than your computer model Serviceability Features The Microtower computer includes features that make it easy to upgrade and service A Torx T 15 or flat blade screwdriver is needed for many of the installation procedures described in this guide 2 Chapter 1 Product Features ...

Page 11: ...ch Optical Drive Bay 7 Optical Drive Eject Button 3 3 5 inch Media Card Reader optional 2 8 Microphone Connector 4 Recovery Reset Button 9 Headphone Connector 5 Dual State Power Button 10 USB Universal Serial Bus 2 0 Ports 1 Some models have bezel blanks covering one or both of the 5 25 inch drive bays 2 Some models have a bezel blank covering the 3 5 inch drive bay Front Panel Components 3 ...

Page 12: ... Digital SD Secure Digital High Capacity SDHC MiniSD MiniSDHC MultiMediaCard MMC Reduced Size MultiMediaCard RS MMC MultiMediaCard 4 0 MMC Plus Reduced Size MultiMediaCard 4 0 MMC Mobile MMC Micro adapter required 5 USB USB Universal Serial Bus Port 6 CompactFlash I II CompactFlash Card Type 1 CompactFlash Card Type 2 MicroDrive 7 MS PRO MS PRO DUO Memory Stick MS MagicGate Memory Stick MG MagicGa...

Page 13: ...oltage Switch 11 Microphone Connector pink 6 Power Cord Connector 12 Line Out Connector for powered audio devices green NOTE Arrangement and number of connectors may vary by model When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double...

Page 14: ...e you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during th...

Page 15: ...r use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Accessing D...

Page 16: ...ionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable pre boot messages Enable or disable USB legacy support Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps 1 Tu...

Page 17: ...urn to the previous values To load optimized default values press the F7 key CAUTION Do NOT turn the computer power OFF while the ROM is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Table 3 1 Computer Setup F10 Utility Main Menu Heading Table Main Computer Setup Main on page 10 Advanced Com...

Page 18: ...e UUID view only Set Time and Date Allows you to set system time and date SATA Port 1 SATA Port 2 SATA Port 3 SATA Port 4 Allows or displays the following for each SATA Port Port Configuration Disable enable SATA Port HDD Self Test for selected channel SMART Status Check HDD Short Self Test HDD Extended Self Test Vendor view only Size view only Firmware view only SATA Controller Allows you to choo...

Page 19: ...sables enables Intel s Virtualization Technology feature Init Display First Allows you to select the primary display device OnChip VGA PCI Slot PCIEx MAX DVMT Allocation Allows you to specify the DVMT system memory allocated for video memory 128MB 256MB Max Onboard HD Audio Allows you to disable enable onboard audio controller OnChip USB Controller Disables enables the universal host controller in...

Page 20: ...rompt message on the logo screen Hard Disk Boot Seq Allows you to specify the order of attached hard drive devices such as USB HDD storage or USB flash media The first drive in the order has priority in the boot sequence and is recognized as drive C if any devices are attached Optical Drive Boot Seq Allows you to specify the order in which attached optical drives including USB ODD are checked for ...

Page 21: ...larm Resume Disables enables RTC real time clock alarm Computer Setup PC Health NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 3 6 Computer Setup PC Health Option Description Chassis Opened Warning Allows you to disable enable the chassis intrusion function and clear the intrusion warning Disabled Enabled Clear System Fan Fail Check Disables...

Page 22: ...ion Description Save Changes and Exit Allows you to save current settings and exit Computer Setup Discard Changes and Exit Allows you to exit Computer Setup without saving changes Load Optimal Defaults Allows you to reset Computer Setup to factory defaults Table 3 6 Computer Setup PC Health continued 14 Chapter 3 Computer Setup F10 Utility ...

Page 23: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 24: ...on A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the hard drive or ...

Page 25: ...ge occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power...

Page 26: ...fore removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are f...

Page 27: ...ductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids...

Page 28: ...and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclo...

Page 29: ...mpened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the Keyboard Follow all safety precautions in Ge...

Page 30: ...power to the computer is turned off Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the Computer Case on page 21 Service Considerations Listed below are some of the considerations that you should keep ...

Page 31: ...t they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement ...

Page 32: ...d chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal pl...

Page 33: ...ON Turn off the computer before disconnecting any cables CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 Disconnect the power cord from ...

Page 34: ...de the access panel back 2 about 1 3 cm 1 2 inch then lift it off the unit NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 6 1 Removing the Computer Access Panel To replace the access panel reverse the removal steps 26 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 35: ...nel on page 26 3 Press outward on the three latches on the right side of the bezel 1 then rotate the right side of the bezel off the chassis 2 followed by the left side Figure 6 2 Removing the Front Bezel NOTE The appearance of the front bezel may vary To reinstall the front bezel reverse the removal procedure Front Bezel 27 ...

Page 36: ...ull on the bezel blank until it breaks free from the front bezel 1 then discard the bezel blank If the blank needs to be replaced at a later date you can order a replacement blank from HP 3 To remove the 3 5 inch bezel blank press the two retaining tabs towards the outer left edge of the bezel 2 and pull the bezel blank inwards to free it from the front bezel 3 Figure 6 3 Removing a Bezel Blank 4 ...

Page 37: ...in a high performing dual channel mode For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS latency 9 DDR3 1333 MHz 9 9 9 timing contain the mandatory JEDEC SPD information In addition the computer supports 512 Mbit 1 Gbit and 2 Gbit non ECC memory...

Page 38: ...channel mode dual channel mode or flex mode depending on how the DIMMs are installed The system will operate in single channel mode if the DIMM sockets are populated in one channel only The system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device widt...

Page 39: ...y 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contac...

Page 40: ...0 for more information 5 Push the DIMM module down firmly into the socket ensuring that the module is fully inserted and properly seated The DIMM must be pushed all the way down into the socket and sit evenly in the socket to avoid memory corruption Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the computer access panel 8 Reco...

Page 41: ...ot 2 PCI expansion slot 3 PCI Express x1 expansion slot 4 PCI Express x16 expansion slot NOTE You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 expansion slot To remove replace or add an expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 25 2 Remove the access panel Access Panel on page 26 3 Locate the correct vacant expansio...

Page 42: ...the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket you must use a flatblade screwdriver to pry out the metal shield on the rear panel that covers the expansion slot Be sure to remove the appropriate shield for the expansion card you are installing ...

Page 43: ...ure not to scrape the card against the other components Figure 6 9 Removing a PCI or PCI Express x1 Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Figure 6 10 ...

Page 44: ...ard the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis Press the card straight down into the expansion socket on the system board Figure 6 11 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Replace the slot cover lock and ...

Page 45: ... from major heat sources like the heatsink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Some flat ribbon cables come prefolded Never change the folds on these cables Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the d...

Page 46: ...ction Connector Name Connector Color Description PWR white Power supply 24 pin PWRCPU white Power supply 4 pin CHFAN1 brown Chassis fan CPUFAN white Heat sink fan MEDIA black Media card reader SPKR white Speaker JFP1 black Power switch FRNT AUD yellow Front I O audio FRNT USB1 white Front I O USB SATA1 dark blue Primary hard drive SATA2 white Primary optical drive SATA3 light blue Second hard driv...

Page 47: ... appearance may vary Figure 6 13 Drive Positions 1 Two 5 25 inch external drive bays for optional drives optical drives shown 2 One 3 5 inch external drive bay for optional drive media card reader shown 3 Primary 3 5 inch internal hard drive bay 4 Secondary 3 5 inch internal hard drive bay for optional hard drive To verify the type size and capacity of the storage devices installed in the computer...

Page 48: ... black The HP supplied 6 32 standard screws 2 are silver Figure 6 14 Extra Drive Retainer Screws Location CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure ...

Page 49: ...ystem board drive connectors Figure 6 15 System Board Drive Connections Table 6 3 System Board Drive Connections No System Board Connector System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA2 SATA2 white 3 SATA3 SATA3 light blue 4 SATA4 SATA4 orange 5 Media Card Reader MEDIA black Drives 41 ...

Page 50: ...access panel Access Panel on page 26 3 Remove the front bezel Front Bezel on page 27 4 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive Figure 6 16 Disconnecting the Power and Data Cables 5 Remove the two screws that secure the drive to the drive cage 1 then slide the drive out of the front of the chassis 2 Figure 6 17 Removing the Optical Drive 42 Chapter 6 Removal...

Page 51: ...hassis Discard the knockout plate 6 If the new drive has screws installed on the sides of the drive remove the screws before inserting the drive into the chassis 7 Slide the drive in through the front of the chassis 1 until the screw holes on the drive are aligned with the screw holes on the drive cage and install the two M3 metric retainer screws 2 as shown in the following illustration NOTE Extr...

Page 52: ...media should be taken out of a drive before removing the drive from the computer NOTE The 3 5 inch drive bay may contain a media card reader 1 Prepare the computer for disassembly Preparation for Disassembly on page 25 2 Remove the access panel Access Panel on page 26 3 Remove the front bezel Front Bezel on page 27 4 Disconnect the drive cables a If you are removing a diskette drive available on s...

Page 53: ...move the access panel Access Panel on page 26 3 Remove the front bezel Front Bezel on page 27 4 If you are installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank 5 If you are adding a drive to an empty drive bay for the first time you must remove the knockout plate from the bay To do so insert a flat screwdriver into the knockout plate slot and rota...

Page 54: ...rd b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board 9 Replace the front bezel and access panel 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Removing an Internal 3 5 inch Hard Drive NOTE Before you remove the old hard drive be sure ...

Page 55: ...to the chassis Figure 6 22 Removing the Hard Drive Cage Screws 4 Push down the latch on the side of the hard drive cage 1 then slide the hard drive cage away from the bottom of the chassis 2 as shown below Figure 6 23 Releasing the Hard Drive Cage Drives 47 ...

Page 56: ...ssis Figure 6 24 Removing the Hard Drive Cage 6 Disconnect the power cable 1 and data cable 2 from the back of the hard drive Figure 6 25 Disconnecting the Hard Drive Cables 48 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 57: ...sk drive to the hard drive cage 1 then slide the hard disk drive out of the hard drive cage 2 Figure 6 26 Removing the Hard Drive NOTE To install an internal 3 5 inch hard drive refer to Installing an Internal 3 5 inch Hard Drive on page 50 Drives 49 ...

Page 58: ...Make sure the hard disk drive cables are facing the top of the drive cage NOTE If you are replacing an old drive with a new drive use the four retainer screws from the old drive to install the new drive NOTE If you are installing a second hard drive use four of the extra standard 6 32 screws that are installed on the interior of the front bezel The 6 32 screws are silver Refer to Installing Additi...

Page 59: ...ables CAUTION Never crease or bend a SATA data cable tighter than a 30 mm 1 18 in radius A sharp bend can break the internal wires 4 Place the hard disk drive cage into the chassis 1 then slide it down toward the bottom of the chassis until it locks into place 2 Figure 6 29 Installing the Hard Drive Cage Drives 51 ...

Page 60: ...ble to the next available unpopulated SATA connector on the system board NOTE If your system has only one SATA hard drive you must connect the hard drive data cable to the dark blue SATA on the system board to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to the next available unpopulated SATA connector on the system board 7 Replace the comp...

Page 61: ... page 27 5 Unplug the four cables that connect the assembly to the system board The assembly cables connect to the following system board connectors F_AUDIO yellow F_USB1 white 6 Remove the screw 1 that secures the housing to the chassis slide the housing up 2 and then pull the assembly away from the chassis while guiding the cables through the hole in the chassis To install the housing assembly r...

Page 62: ...raided cables from the black system board connector labeled JFP1 7 Remove the cable from the clips in the optical drive cage 8 Press the tab on the top of the switch holder 1 to disengage it from the chassis lift the switch upward to disengage the tab at the bottom of the switch 2 from the chassis and then pull the power switch away from the chassis while guiding the wires through the hole in the ...

Page 63: ...s side with the rear facing toward you 4 Disconnect the cable from the red brown system board connector labeled CH_FAN1 5 Remove the four Phillips screws that secure the fan to the chassis rotate the top of the fan forward and then remove the fan from the chassis NOTE System board appearance may vary To install the fan reverse the removal procedures System Fan 55 ...

Page 64: ...sen the four captive torx T15 screws 1 that secure the heat sink to the system board 5 Disconnect the heat sink fan control cable 2 from the white system board connector labeled CPUFAN NOTE System board appearance may vary 6 Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease 56 Chapter 6 Removal and Replacement Procedures Micro...

Page 65: ... computer for disassembly Preparation for Disassembly on page 25 2 Remove the access panel Access Panel on page 26 3 Lay the computer on its side with the rear facing toward you 4 Disconnect the heatsink control cable from the system board and remove the heatsink Heat sink assembly on page 56 5 Rotate the locking lever to its full open position 1 6 Carefully lift the processor from the socket 2 CA...

Page 66: ...d any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system ROM BIOS can be found on the Web at http h18000 www1 hp com support files Power Supply WARNING Voltage is always present on the system board when the compute...

Page 67: ...ch on the chassis base and then lift up the rear of the power supply to disengage it from the chassis NOTE System board appearance may vary 7 Slide the power supply toward the front bottom of the computer then lift the power supply out of the computer To install the power supply reverse the removal procedure Power Supply 59 ...

Page 68: ... Lay the computer on its side with the rear facing toward you 4 Remove the front bezel Front Bezel on page 27 5 Remove an expansion cards Expansion Cards on page 33 6 Disconnect the power and data cables from the back of all installed drives 7 Disconnect all cables from the system board 8 Remove the eight screws that secure the system board to the chassis NOTE System board appearance varies by mod...

Page 69: ... risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP Compaq spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is remov...

Page 70: ...tem setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 2 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up 2 Push the other edge down until t...

Page 71: ... Battery Holder 1 Pull back on the clip 1 that holds the battery in place then remove the battery 2 2 Insert the new battery and position the clip back in place 3 Replace the computer access panel 4 Plug in the computer and turn on power to the computer 5 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery ...

Page 72: ...elow and on the following pages can be used to secure the computer HP Kensington MicroSaver Security Cable Lock Figure 6 31 Installing a Cable Lock Padlock Figure 6 32 Installing a Padlock 64 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 73: ... security cable by looping it around a stationary object Figure 6 33 Securing the Cable to a Fixed Object 2 Thread the keyboard and mouse cables through the lock Figure 6 34 Threading the Keyboard and Mouse Cables Installing a Security Lock 65 ...

Page 74: ...hing the Lock to the Chassis 4 Insert the plug end of the security cable into the lock 1 and push the button in 2 to engage the lock Use the key provided to disengage the lock Figure 6 36 Engaging the Lock 66 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 75: ...close the access panel tighten the thumbscrew then reboot the system The system will enter the operating system successfully If the error message persists press the F10 key immediately when the HP Logo screen is displayed to enter the Computer Setup menu In the menu select Advanced Hood Sensor Reset Case Open Status and make sure Enable is selected then press the F10 key to Save and Exit then rebo...

Page 76: ...ecurity Kit prevents computer components from being removed through an open optical drive bay Figure 6 37 HP Chassis Security Kit Figure 6 38 Installing the HP Chassis Security Kit 68 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 77: ...e of these connectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Audio_Right Ground Ethernet BNC 69 ...

Page 78: ... Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 4 Pin Power for CPU Connector and Icon Pin Signal 1 2 3 4 GND GND 12V CPU 12V CPU 70 Appendix A Connector Pin Assignments ...

Page 79: ...5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock Serial Interface Powered and Non Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect 12V if powered Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator 5V if powered Monitor 71 ...

Page 80: ...Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock 24 Pin Power Connector 24 12 13 1 Front Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 6 3 3V 3 3V GND 5V GND 5V 7 8 9 10 11 12 GND POK 5 Vaux 12V 12V 3 3V 13 14 15 16 17 18 3 3V 12V GND PSON GND GND ...

Page 81: ...SVD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GN...

Page 82: ... 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin B informa...

Page 83: ...dited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 ...

Page 84: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 85: ...e calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to the Computer Setup F10 Utility Guide for more information Listen for beeps from the computer The beeps are error codes that will help you diagnose the problem Refer to Interpreting Power LED and Beep Codes on page 109 for more information If the screen is blank plug the monitor into a...

Page 86: ...gged into a working electrical outlet Check that the voltage select switch some models is set to the appropriate voltage for your region 115V or 230V Check that the computer is turned on and the green power light is on Check that the monitor is turned on and the monitor light is on Listen for beeps from the computer The beeps are error codes that will help you diagnose the problem Refer to Interpr...

Page 87: ...ers installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup CAUTION When th...

Page 88: ...or mouse Cause Solution Computer is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Soluti...

Page 89: ...will need the FailSafe Key in case of forgotten password power loss or computer malfunction Order PN 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key Poor performance is experienced Cause Solution Processor is hot 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit th...

Page 90: ...memory 3 Upgrade the graphics solution Cause unknown Restart the computer System does not power on Cause Solution System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Check that the voltage selector located on the rear of the power supply on some models is set to the appropriate voltage Proper voltage setting depends on your reg...

Page 91: ...ns If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heatsink fan assembly 4 Contact an authorized reseller or service provider Power failure power supply is overloaded 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltag...

Page 92: ...ick Explore and right click on a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 96 section If the system still doe...

Page 93: ...efault Windows XP and Windows Vista will format any media card with a capacity greater than 32MB with the FAT32 format Most digital cameras use the FAT FAT16 FAT12 format and can not operate with a FAT32 formatted card Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows XP or Windows Vista A write protected or locked erro...

Page 94: ...a card correctly Cause Solution The computer s software is used to safely eject the card Open My Computer Windows XP or Computer Windows Vista right click on the corresponding drive icon and select Eject Then pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not...

Page 95: ...ing to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor settings in the computer are not compatible with the monitor 1 In Windows XP Control Panel double click the Display icon and select the Settings tab In Windows Vista Control Panel under Appearance and Personalization select Ad...

Page 96: ...ly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely c...

Page 97: ...l Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Out of Range displays on screen Cause Solution Video resolu...

Page 98: ...n only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions Graphics card is not seated properly or is bad 1 Reseat the graphics car...

Page 99: ...adphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer T...

Page 100: ...disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Solving Printer Problems If you encounter printer problems see the documentation that came with the printer and the common causes and solutions listed in the following table Table C 7 Solving Printer Problems Printer will not print Cause Solution ...

Page 101: ...on is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Select online Table C 7 Solving Printer Pr...

Page 102: ...dby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key may be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock k...

Page 103: ...me from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty Remove roller ball cover from the bottom of the mouse and clean the inter...

Page 104: ...f new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the defaul...

Page 105: ...odule NOTE DIMM2 must always be installed 3 Replace third party memory with HP memory 4 Replace the system board The computer emits two short beeps then one long beep followed by a three second pause Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Repla...

Page 106: ... 2 Under Network and Internet select View network status and tasks 3 In the Tasks list select Manage network connections 4 Double click Local Area Connection 5 Click the Properties button 6 Click the Configure button 7 Click the Power Management tab then select the check box to Allow this device to wake the computer NOTE Wake on LAN is only supported from the S1 S3 and S4 states It is not supporte...

Page 107: ...hat the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly The network controller is defective Contact an authorized service pr...

Page 108: ...ustry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for...

Page 109: ...correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run th...

Page 110: ...ptical drive boot priority in Boot Boot Device Priority CD ROM Group Boot Priority 2 Run the Computer Setup utility and change boot group sequence in Boot Boot Device Priority Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installa...

Page 111: ...de down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning k...

Page 112: ...nced menu The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct 1 Run the Computer Setup utility and change the removable media boot priority in Boot Boot Device Priority 2 Run the Computer Setup utility and change boot group sequ...

Page 113: ...uires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working 1 Replace the device 2 Restart the c...

Page 114: ...e cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small...

Page 115: ...odem 7 On the General tab click Diagnostics 8 Click Query Modem A Success response indicates the modem is connected and working properly Windows Vista 1 Select Start Control Panel 2 Click on System and Maintenance 3 Click on System 4 In the Tasks list select Device Manager 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query ...

Page 116: ...ving Software Problems Computer will not continue and no HP logo screen has appeared Cause Solution POST error has occurred See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Scan hard drive for errors Illegal Operation has Occurred error message is displayed Cause So...

Page 117: ...en 1 blink every 2 secs S1 Normal Suspend Mode Green 1 blink every 2 secs S3 Suspend to RAM Clear Off S4 Suspend to Disk if applicable Clear Off S5 Computer off Green Green when flashing ROM Boot block recovery with embedded video Red CPU Fan weak RPM 1000 or not turning Display Warning message and long beep for 5 secs and shut down CPU thermal shutdown weak CPU fan speed or not running Red 5 flas...

Page 118: ...lt in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 3 Remove the access panel 4 Locate the BIOS password header and jumper labeled PSWD NOTE The password jumper is light green so that it can be easily...

Page 119: ...y briefly touching a grounded metal object See the Hardware Reference Guide for more information 3 Remove the access panel CAUTION Resetting CMOS will restore the computer to factory defaults and will erase any customized information including passwords asset numbers and special settings 4 Locate the header and jumper labeled CMOS NOTE Be sure you have disconnected the AC power cord from the wall ...

Page 120: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 112 Appendix C Troubleshooting Without Diagnostics ...

Page 121: ...m NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Heat Dissipation Maximum For 115V 60Mhz 250W PFC HV 164 8 W or 562 298 BTU hr or 141 699 Kg cal hr 300W PFC HV 172 5 W or 588 57BTU hr or 148 32Kg cal hr 300W 85 ...

Page 122: ...perating Voltage Range Rated Voltage Range Rated Line Frequency 115V 90 132 VAC 100 127 VAC 50 60 Hz 230V 180 264 VAC 200 240 VAC 50 60 Hz Power Output 300 W 300 W Rated Input Current maximum 1 8A 100 VAC 4A 200 VAC 1 This system utilizes a passive power factor corrected power supply The power factor correction is present in the 230V operating mode only This allows the system to pass the CE mark r...

Page 123: ...drives connecting cables 40 installing 40 locations 39 removal and replacement 39 DVI connector 5 DVI pin assignments 72 E electrostatic discharge ESD preventing damage 18 error codes 77 ethernet BNC pin assignments 69 expansion slot cover removing 34 replacing 36 F fan power supply 22 removal and replacement 55 flash drive problems 104 front bezel removal and replacement 27 front I O device remov...

Page 124: ... hard drive 84 hardware installation 78 Internet access 106 keyboard 94 Media Card Reader 85 memory 101 monitor 87 mouse 94 network 98 power 83 printer 92 software 108 processor removal and replacement 57 R recovery reset button 3 removal and replacement access panel 26 battery 61 drives 39 fan 55 front bezel 27 front I O device 53 heat sink 56 memory 29 power supply 58 power switch 54 processor 5...

Page 125: ...tools servicing 22 Torx T15 screwdriver 22 U USB pin assignments 69 USB ports front panel 3 rear panel 5 V ventilation proper 20 voltage switch 5 W Wake on LAN feature 98 Index 117 ...

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