HP PRO 10 EE User Manual Download

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If possible, back up all personal files.

Press the power button and when the Press and hold the Volume down button or the ESC key on

external Keyboard to enter Startup Menu message displays, press the volume down button.
The Startup menu is displayed.

Tap F11 HP Recovery.

Select Troubleshoot, select Advanced Options, and then select Startup Repair.

Follow the on-screen instructions.

NOTE:

For additional information on recovering information using the Windows tools, see the Get started

app.

Changing the boot device order

To change the boot order so that you can boot from an external device:

NOTE:

An external flash drive is required to perform this procedure.

If possible, back up all personal files.

Shut down the tablet.

Connect the external flash drive.

Turn off the tablet.

Press the power button and when the Press and hold the Volume down button or the ESC key on

external Keyboard to enter Startup Menu message displays, press the volume down button.
The Startup menu is displayed.

Tap F9 Boot Options.

Select the external flash drive as the boot device.

Restart the tablet.

Chapter 10 Backup and recovery

Summary of Contents for PRO 10 EE

Page 1: ...User Guide ...

Page 2: ...ssions contained herein First Edition August 2015 Document Part Number 830045 001 Product notice This guide describes features that are common to most models Some features may not be available on your tablet Not all features are available in all editions of Windows This tablet may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functi...

Page 3: ...e such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The tablet and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iii ...

Page 4: ...iv Safety warning notice ...

Page 5: ...omTM series processor and a Windows operating system If your tablet is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your tablet will not restart You will have to perform a factory reset to restore the original settings v ...

Page 6: ...vi Processor configuration setting select products only ...

Page 7: ...select products only 9 Using GPS select products only 10 Using Bluetooth wireless devices select products only 10 Connecting Bluetooth devices 11 4 Screen navigation 12 Using the touch gestures 12 Tap 12 Two finger pinch zoom 12 One finger slide 13 Using an optional external keyboard 13 Using a tablet pen select products only 13 5 Entertainment features 14 Using a webcam 14 Using audio 14 Adjustin...

Page 8: ... battery level 19 Resolving a low battery level when external power is available 19 Resolving a low battery level when no power source is available 20 Conserving battery power 20 Disposing of a battery 20 Replacing a battery 20 Using external AC power 20 7 MicroSD cards 22 Using the microSD card reader 22 Inserting a microSD card 22 Removing a microSD card 22 8 Security 23 Protecting the tablet 23...

Page 9: ...stem recovery 31 Using the Windows recovery tools 31 Changing the boot device order 32 11 Using Computer Setup BIOS 33 Starting Computer Setup 33 Navigating and selecting in Computer Setup 33 Restoring factory settings in Computer Setup 34 Updating the BIOS 34 Determining the BIOS version 34 Downloading a BIOS update 35 12 Using HP PC Hardware Diagnostics UEFI 36 Downloading HP PC Hardware Diagnos...

Page 10: ...x ...

Page 11: ...s software Protect your tablet from damage caused by viruses The software may be preinstalled on the tablet For more information see Using antivirus software on page 25 Get to know your tablet Learn about your tablet features See Components on page 4 and Screen navigation on page 12 for additional information Find installed software Access a list of the software preinstalled on the tablet Select t...

Page 12: ... the taskbar 2 Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo Proper tablet setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then se...

Page 13: ...s HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Include your product name and your name phone number and postal address Finding ...

Page 14: ...s installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features External components Component Description 4 Chapter 2 Compon...

Page 15: ...port Assistant To access HP Support Assistant type support in the taskbar search box and then select the HP Support Assistant app 4 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs 5 Rear facing webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on usin...

Page 16: ...high speed High Definition Multimedia Interface HDMI device 13 Micro USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 14 Battery light White The computer is connected to external power and the battery is charged from 90 to 99 percent Amber The computer is connected to external power and the battery is charged from 0 to 90 percent Blink...

Page 17: ...se numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 Model name select products only 2 Product number 3 Serial number 4 Warranty period Regulatory label s...

Page 18: ...geographic areas effectively providing coverage across entire states regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as tablets phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approxima...

Page 19: ...for mobile broadband service Your new tablet when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate network without the need for Wi Fi hotspots You might need the HP Mobile Broadband Module IMEI and or MEID number to activate mobile broadband service The number is located on the back of the tablet Or You can find the num...

Page 20: ... on the micro SIM card and then remove it from the slot Using GPS select products only Your tablet may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices select products only A Bluetooth device provides short ra...

Page 21: ... use a Bluetooth device follow these steps to establish a Bluetooth connection 1 Type Bluetooth in the taskbar search box and then select Bluetooth settings 2 Select Devices select Connected devices and then follow the on screen instructions NOTE If the device requires verification a pairing code is displayed On the device you are adding follow the on screen instructions to verify that the code ma...

Page 22: ...e to open an item on the screen Point to an item on the screen and then tap one finger on the touch screen to open it Two finger pinch zoom Use the two finger pinch zoom to zoom out or in on images or text Zoom out by placing two fingers apart on the touch screen and then moving your fingers together Zoom in by placing two fingers together on the touch screen and then moving your fingers apart 12 ...

Page 23: ...keyboard also allows you to use action keys and key combinations to perform specific functions NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this guide An action key performs an assigned function The icon an action key illustrates the assigned function for that key To use an action key function press the key NOTE On som...

Page 24: ...he volume You can adjust the volume using the volume buttons WARNING To reduce the risk of personal injury lower the volume setting before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then select the HP Support Assistant app or Tap the question ma...

Page 25: ...then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides Headphones combined with a microphone are called headsets You can connect wired headsets to the audio out headphone audio in microphone combo jack on your tablet To connect wireless headsets to your tablet follow the device manufacturer s ...

Page 26: ...e correct port on the tablet using the correct cable Check the device manufacturer s instructions if you have questions Discovering and connecting to Miracast compatible wireless displays select products only NOTE To learn what type of display you have Miracast compatible or Intel WiDi refer to the documentation that came with your TV or secondary display device To discover and connect to Miracast...

Page 27: ...use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press and hold the power button for at least 5 seconds Disconnect the tablet from external power Using power saving states This tablet has the Windows power saving state of Sleep Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you...

Page 28: ...and then select Power Options or Tap and hold the Power meter icon and then select Power Options 2 In the left pane tap Require a password on wakeup 3 Tap Change Settings that are currently unavailable 4 Tap Require a password recommended NOTE If you need to create a user account password or change your current user account password tap Create or change your user account password and then follow t...

Page 29: ...tions Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights Type power options in the taskbar search box and then select Power Options Identifying low battery levels When a battery that is the sol...

Page 30: ...l Replacing a battery The battery ies in this product cannot be easily replaced by users themselves Removing or replacing the battery could affect your warranty coverage If a battery is no longer holding a charge contact support Using external AC power For information about connecting to AC power refer to the Quick Start guide provided in the tablet box The tablet does not use battery power when t...

Page 31: ... The tablet switches to battery power The screen brightness automatically decreases to save battery life The power meter icon changes appearance Using external AC power 21 ...

Page 32: ... microSD card into the microSD card slot 2 and then press in on the microSD card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a microSD card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the microSD card 1 Save your information and close all progr...

Page 33: ...of characters that you choose to secure your tablet information Several types of passwords can be set depending on how you want to control access to your information Passwords can be set in Windows or in Computer Setup which is preinstalled on the tablet BIOS administrator passwords are set in Computer Setup and are managed by the system BIOS Windows passwords are set only in the Windows operating...

Page 34: ...SC key on external Keyboard to enter Startup Menu message displays press the volume down button The Startup menu is displayed 3 Tap F10 BIOS Setup 4 Select Security and then select Setup BIOS Administrator Password 5 When prompted type a password and select Enter 6 When prompted type the new password again and confirm 7 To save your changes and exit select Save and then follow the on screen instru...

Page 35: ...to set the password After three unsuccessful attempts to enter the BIOS administrator password you must restart the tablet and try again Using antivirus software When you use the tablet to access e mail a network or the Internet you potentially expose it to viruses Viruses can disable the operating system programs or utilities or cause them to function abnormally Antivirus software can detect most...

Page 36: ...ings type control panel in the taskbar search box and then select Control Panel Select System and Security select Windows Update select Change settings and then follow the on screen instructions Using TPM select products only IMPORTANT Before enabling Trusted Platform Module TPM functionality on this system you must ensure that your intended use of TPM complies with relevant local laws regulations...

Page 37: ...taskbar search box and then select the HP Support Assistant app or Tap the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your tablet Use the following products to safely clean your tablet Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wip...

Page 38: ...ents or liquids directly on any tablet surface Liquids dripped on the surface can permanently damage internal components Cleaning the display Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Cleaning the sides or back To clean the sides or back use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or u...

Page 39: ...n for the in flight announcement that tells you when you are allowed to use your tablet In flight tablet use is at the discretion of the airline If you are shipping the tablet use suitable protective packaging and label the package FRAGILE The use of wireless devices may be restricted in some environments Such restrictions may apply aboard aircraft in hospitals near explosives and in hazardous loc...

Page 40: ... successfully set up the tablet This step creates a Windows Reset image that can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating recovery media on page 30 Use Windows tools to create system restore points and create backups of personal information For more information see Back...

Page 41: ...formation before you give away or recycle your tablet For more information on these features see the Get started app Select the Start button and then select the Get started app NOTE If you are unable to boot start up your tablet contact support Using the Windows recovery tools When your tablet is not working properly and you need to regain system stability the Windows Refresh option allows you to ...

Page 42: ...ws tools see the Get started app Changing the boot device order To change the boot order so that you can boot from an external device NOTE An external flash drive is required to perform this procedure 1 If possible back up all personal files 2 Shut down the tablet 3 Connect the external flash drive 4 Turn off the tablet 5 Press the power button and when the Press and hold the Volume down button or...

Page 43: ... The Startup menu is displayed 3 Tap F10 BIOS Setup to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Shut down the tablet 2 Press the power button and when the Press and hold the Volume down button or the ESC key on external Keyboard to enter Startup Menu message displays press the volume down button The Startup menu i...

Page 44: ...site Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the tablet you need to know the version of ...

Page 45: ...n to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your tab...

Page 46: ...EFI NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only The preferred method is to download UEFI to your tablet You can also download UEFI to a USB device depending on the type of USB device used an adapter for the USB Type C port may needed to transfer the data to the tablet There are two options to download HP PC Hardware Diagnostics Option 1 HP PC Diag...

Page 47: ...puter damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before...

Page 48: ... a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North ...

Page 49: ...es using 12 GPS 10 H HDMI jack 6 headphone jack 5 headsets connecting 15 high definition devices connecting 16 HP Mobile Broadband activating 9 IMEI number 9 MEID number 9 HP PC Hardware Diagnostics UEFI downloading 36 I IMEI number 9 J jacks audio in 5 audio out 5 headphone 5 microphone 5 K keys volume 14 L labels Bluetooth 7 regulatory 7 serial number 7 service 7 wireless certification 7 WLAN 7 ...

Page 50: ...ures one finger slide 13 tap 12 two finger pinch zoom 12 TPM Embedded Security 26 traveling with the computer 7 traveling with the tablet 29 turning off the tablet 17 two finger pinch zoom touch screen gesture 12 U unresponsive system 17 updating programs and drivers 27 USB 2 0 port 6 user password 24 using external AC power 20 power saving states 17 using passwords 23 using sound settings 15 V vi...

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