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HP Presario CQ45-700, User Manual

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Safety warning notice

WARNING!

To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

Summary of Contents for Presario CQ45-700

Page 1: ...User Guide ...

Page 2: ...ditional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2012 Document Part Number 681034 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this ...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...chPad 9 Lights 10 Buttons 11 Keys 12 Bottom 13 Labels 14 3 Connecting to a network 15 Connecting to a wireless network 15 Using the wireless controls 15 Using the wireless button 16 Using operating system controls 16 Using a WLAN 16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless de...

Page 6: ...iles 25 5 Using the keyboard and pointing devices 26 Using ALT GR key combinations 26 Using the action keys 27 Using the hot keys 28 Using the TouchPad 29 Turning the TouchPad off or on 29 Navigating 30 Selecting 30 Using TouchPad gestures 31 Scrolling 32 Pinching Zooming 32 Rotating 33 Flicking 33 6 Managing power 34 Using Sleep or Hibernation 34 Initiating and exiting Sleep 35 Initiating and exi...

Page 7: ...ing drives on the network 49 8 Maintaining your computer 50 Improving performance 50 Handling drives 50 Replacing a hard drive 51 Using Disk Defragmenter 54 Using Disk Cleanup 54 Adding or replacing memory modules 55 Updating programs and drivers 58 Cleaning your computer 58 Cleaning the display sides and cover 58 Cleaning the TouchPad and keyboard 58 Traveling with or shipping your computer 59 9 ...

Page 8: ... need to know 70 Creating the recovery media 70 Creating system restore points 71 What you need to know 71 Creating a system restore point 71 Backing up system and personal information 71 Tips for a successful backup 72 What you need to know 72 Creating a backup using Windows Backup and Restore 73 Restore and recovery 73 Restoring to a previous system restore point 73 Restoring specific files 73 R...

Page 9: ...nnot connect to the wireless router 83 Network status icon is not displayed 83 Audio problems 84 Power management problems 84 Resolving a low battery level 84 Resolving a low battery level when external power is available 84 Resolving a low battery level when no power source is available 84 Resolving a low battery level when the computer cannot exit Hibernation 84 Troubleshooting an AC adapter 85 ...

Page 10: ...x ...

Page 11: ...mputer we recommend the following steps If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 15 Become familiar with the computer hardware and software Go to Getting to know your computer on page 4 and Enjoying entertainment features on page 20 for information Update or purchase antivirus software Learn more at Using antivirus softwar...

Page 12: ...now you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 21 You know you can create a powerful presentation with Microsoft applications But did you know you can also connect to a projector to share your ideas with a group See Connecting a VGA monitor or projecto...

Page 13: ...ory notices including proper battery disposal information Limited Warranty To access the warranty select Start Help and Support User Guides or go to http www hp com go orderdocuments Specific warranty information about this computer You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the b...

Page 14: ...ist displays all the devices installed in your computer including optical drives solid state drives SSD or a secondary hard drive To find out what software is included on your computer select Start All Programs Front Component Description Speakers 2 Produce sound 4 Chapter 2 Getting to know your computer ...

Page 15: ...B devices NOTE For details about different types of USB ports see Using a USB device on page 43 5 AC adapter light White The AC adapter is connected and the battery is charged Amber The AC adapter is connected and the battery is charging Off The computer is using DC power 6 Power connector Connects an AC adapter 7 Security cable slot Attaches an optional security cable to the computer NOTE The sec...

Page 16: ...ce 5 USB 2 0 port Connects an optional USB device NOTE For details about different types of USB ports see Using a USB device on page 43 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To redu...

Page 17: ...igh Speed MultiMediaCard UHS MMC 9 Hard drive light Blinking white The hard drive is being accessed 10 Power light White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount...

Page 18: ...es still photographs and allows video conferences and online chat by means of streaming video To use the webcam select Start All Programs Communication and Chat CyberLink YouCam 5 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory no...

Page 19: ...d light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 20: ...ergy saving mode The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 10 Chapter 2 Getting to ...

Page 21: ...ibernation press the button down briefly to exit Hibernation If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information To learn more about your power settings select Start Contro...

Page 22: ...2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 5 Windows applications key Displays a shortcut menu for items beneath the cursor 12 Chapter 2 Getting to know your computer ...

Page 23: ...y from the battery bay 4 Wireless and memory module compartment Contains the wireless and memory modules CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the modul...

Page 24: ...y You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels Provide information about optional wireless devices and the approval markings...

Page 25: ...ants coffee shops hotels and universities In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must...

Page 26: ...cess a wireless local area network WLAN which is composed of other computers and accessories that are linked by a wireless router or a wireless access point NOTE The terms wireless router and wireless access point are often used interchangeably A large scale WLAN such as a corporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessorie...

Page 27: ...ble provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any securi...

Page 28: ...twork connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as wall...

Page 29: ...our home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE If the network cable contains noise suppre...

Page 30: ...odels high definition devices Multimedia Features Here are some of the entertainment features on your computer Component Description 1 Internal microphone Records sound 2 Webcam Records video and captures still photographs To use the webcam select Start All Programs Communication and Chat CyberLink YouCam 3 Webcam light On The webcam is in use 4 USB 2 0 ports Connect optional USB devices NOTE For ...

Page 31: ... compatible digital or audio component or a high speed HDMI device 10 External monitor port Connects an external VGA monitor or projector Using the webcam Your computer has an integrated webcam a powerful social networking tool that allows you to communicate up close with friends and colleagues next door or on the other side of the world With the webcam you can stream video with your instant messa...

Page 32: ...nmental Notices Connecting a microphone To record audio connect a microphone to the microphone jack on the computer For best results when recording speak directly into the microphone and record sound in a setting free of background noise Checking the sound To check the audio functions on your computer follow these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window ...

Page 33: ...s Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation connect a monitor or projector to the computer s VGA port NOTE Adjust the screen resolution of the external device especially if you choose the Extend option Go to Start Control Panel Appearance and Personalization Adjust screen resolution for best results To connect ...

Page 34: ...nect a high definition TV or monitor to your computer 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states Computer only View the screen image on the computer only Duplicate View the screen image simultaneously on both the computer and...

Page 35: ... To return the audio stream to the computer speakers follow these steps 1 Right click the Speakers icon in the notification area at the far right of the taskbar and then click Playback devices 2 On the Playback tab click Speakers 3 Click Set Default and then click OK Managing your audio and video files CyberLink PowerDVD select models only helps you manage and edit your photo and video collections...

Page 36: ...ely by connecting it to one of the USB ports on the computer The keyboard allows you to type and the action keys and hot keys allow you to perform specific functions For more details about the keyboard keys see Keys on page 12 NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section Using ALT GR key combinations Some ...

Page 37: ... automated troubleshooting tools and access to support f2 Decreases the screen brightness incrementally as long as you hold down the key f3 Increases the screen brightness incrementally as long as you hold down the key f4 Switches the screen image between display devices connected to the system For example if a monitor is connected to the computer pressing this key alternates the screen image from...

Page 38: ...eless connection is possible Using the hot keys To use a hot key Briefly press the fn key and then briefly press the second key of the combination Function Hot key Description Display system information fn esc Displays information about system hardware components and the system BIOS version number 28 Chapter 5 Using the keyboard and pointing devices ...

Page 39: ... the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons as you would use the buttons on an external mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPad ...

Page 40: ...ide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse 30 Chapter 5 Using the keyboard and pointing devices ...

Page 41: ...not supported in all programs To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound 2 Select your Synaptics TouchPad device 3 Select a gesture to activate the demonstration To turn the gestures off or on 1 Select Start Control Panel Hardware and Sound 2 Select your Synaptics TouchPad device 3 Select the check box next to the gesture that you want to turn off or on ...

Page 42: ... in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together 32 Chapter 5 Using the keyboard and pointing devices ...

Page 43: ...lock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating is disabled at the factory by default Flicking Flicking allows you to navigate through screens or quickly scroll through documents To flick use three fingers to touch the TouchPad zone in a light quick flicking motion up down left or right NOTE Three finger flicking is disabled at the factory by defa...

Page 44: ...memory allowing you to resume your work faster than when you exit Hibernation If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state the computer initiates Hibernation In the Hibernation state your work is saved to a hibernation file on the hard drive and the computer turns off CAUTION To reduce the risk of possible ...

Page 45: ...efly press the power button Close the display Select Start click the arrow next to the Shut down button and then click Sleep To exit Sleep Briefly press the power button If the display is closed open the display Press a key on the keyboard Tap or swipe the TouchPad When the computer exits Sleep the power lights turn on and the computer displays the screen as it was when you stopped working NOTE If...

Page 46: ...een where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before the computer will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when exiting Sleep or Hibernation follow these steps 1 Select Start Control Panel System and Security Power Options 2 In the left pane click Requir...

Page 47: ...er plan manages how the computer uses power and helps you conserve power and maximize performance The following power plans are available HP Recommended Automatically balances performance with energy conservation Power Saver Saves power by reducing system performance and screen brightness High Performance Favors performance but may use more energy You can also create your own power plan and custom...

Page 48: ...omputer includes a user replaceable battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information So before removing the battery save your work and initiate Hiberna...

Page 49: ...nused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards that you are not using Before you leave your computer initiate Sleep or Hibernation or shut down the computer Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or cri...

Page 50: ...NING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water See the Regulatory Safety and Environmental Notices for proper battery disposal To access this guide select Start Help and Support User Guides Replacing a user replaceable battery Battery Check in Help and Support notifies you to replace the battery when a...

Page 51: ...o not charge the computer battery while you are onboard an aircraft When charging or calibrating a battery When installing or modifying system software When writing information to a disc select models only When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power The battery begins to charge The displa...

Page 52: ... Although you can shut down the computer with the power button the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible 1 Save your work and close all open programs 2 Select Start Shut down If the computer is unresponsive and you are unable to use the preceding...

Page 53: ... computer s power to run others have their own power source Some devices come with software that must be installed NOTE For information about connecting external wireless devices see Connecting to a network on page 15 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more t...

Page 54: ...ou know that the device is recognized by the computer Removing a USB device CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated w...

Page 55: ...ice has been detected and a menu of options displays To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow t...

Page 56: ...rmation and record information many times to the CD Information on the CD can be erased DVD A digital video disc is a high capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allow the computer to read information and to record information one time on the DVD After the inf...

Page 57: ...the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you insert a disc a short pause is normal If you have not selected a media player an AutoPlay dialog box opens It prompts you to select how ...

Page 58: ...essing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case If the disc tray does not open normally see Disc drive problems on page 80 48 Chapter 7 Managing and sharing information ...

Page 59: ...CD drive sharing To share on the same network 1 From the computer you are sharing select Start Computer 2 Right click what you want to share and click Properties 3 Select the Sharing tab and then select Advanced Sharing 4 Select the Share this folder check box 5 Type a name in the Share name text box 6 Click Apply and then click OK 7 To view the shared drive Select Start Control Panel Network and ...

Page 60: ...computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a d...

Page 61: ...t information loss or an unresponsive system Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC...

Page 62: ...tem board 3 Lift the hard drive 2 out of the hard drive bay NOTE After removing the hard drive from the computer you must remove the hard drive bracket to access the hard drive itself 4 Turn over the hard drive then disconnect the hard drive cable 1 from the hard drive 5 Pull the sides of the hard drive bracket 2 out and away from the hard drive 52 Chapter 8 Maintaining your computer ...

Page 63: ...6 Remove the hard drive 3 from the bracket To install a hard drive reverse this procedure Improving performance 53 ...

Page 64: ...f fragmented files Disk Defragmenter may take more than an hour to complete HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 Select Start All Programs Accessories System Tools Disk Defragmenter 3 Follow t...

Page 65: ...ponents Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory mod...

Page 66: ...the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure to both ...

Page 67: ... the wireless and memory module compartment cover 10 Replace the battery 11 Turn the computer right side up and then reconnect external power and external devices 12 Turn on the computer Improving performance 57 ...

Page 68: ...age the surface of the computer Cleaning the display sides and cover Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Allow the display to dry before closing the computer cover Use a pre moistened germicidal wipe to clean the sides and cover Fibrous materials such as paper towels can scratch the computer NOTE When cleaning the cover of the computer ...

Page 69: ...mage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use suita...

Page 70: ...PORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Fingerprint reader Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Ongoing...

Page 71: ...set For example when you set up your computer for the first time you were asked to create a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for creating and ...

Page 72: ...er on password at the first password check before the Press the ESC key for Startup Menu message is displayed you must enter the administrator password to access Setup Utility BIOS Power on password Must be entered each time you turn on or restart the computer or exit Hibernation If you forget your power on password you cannot turn on or restart the computer or exit Hibernation NOTE The administra...

Page 73: ...o function abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or...

Page 74: ...Update as soon as possible after you set up your computer Select Start All Programs Windows Update Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Installing HP and third party software updates HP recommends that you regularly update the software and drivers...

Page 75: ...act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your com...

Page 76: ...sc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS m...

Page 77: ...eep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the d...

Page 78: ... allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instruc...

Page 79: ...oints 3 As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the...

Page 80: ...e an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the comput...

Page 81: ...to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and S...

Page 82: ...e document 4 Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to AC power during backups Allow enough time for the backup Depending on files sizes it may take more than an hour Verify the amount of free space on your backup storage device before you back up You should ba...

Page 83: ...ystem restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 S...

Page 84: ...not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer A system recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 73 and partial restores see Restoring specific f...

Page 85: ...urn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all personal files 2 Ins...

Page 86: ... options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 76 Chapter 11 Backing up restoring and recovering ...

Page 87: ...adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19 V dc 4 74 A or 19 5 V dc 4 62 A 90 W DC plug of external HP power supply NOTE This product is designe...

Page 88: ...5 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 78 Chapter 12 Specifications ...

Page 89: ...13 Troubleshooting and support Troubleshooting Contacting support 79 ...

Page 90: ...the tray is released and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case 80 Chapter 1...

Page 91: ...ted WLAN device is turned on and properly installed on your computer 1 If the wireless light is off or amber press the wireless button wireless switch or wireless key to turn the wireless device on 2 Then try connecting to the WLAN again If you are still unable to connect follow the steps below 1 Select Start Control Panel System and Security 2 In the System area click Device Manager 3 Click the a...

Page 92: ... your computer to the network For a network connected to your personal wireless router review the router user guide for instructions on setting up the same codes on both the router and the WLAN device For a private network such as a network in an office or at a public Internet chat room contact the network administrator to obtain the codes and then enter the codes when prompted to do so Some netwo...

Page 93: ... seconds If the computer still cannot make a connection to a WLAN restart the wireless router For details see the router manufacturer s instructions Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN the software driver is either missing or corrupted A Windows Device not Found error message may also be displayed Th...

Page 94: ...Hardware and Sound Sound Power management problems Some possible causes for power management problems include the following Low battery levels AC adapter problems Resolving a low battery level Resolving a low battery level when external power is available Connect an AC adapter Connect an optional docking or expansion device Connect an optional power adapter purchased as an accessory from HP Resolv...

Page 95: ...om the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information about obtaining a replacement AC power adapter Contacting support If the information provided in this user guide or in Help and Support does not answer your questions you can...

Page 96: ...instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted ...

Page 97: ... TouchPad on off 9 C cables USB 44 caps lock light identifying 10 caring for your computer 58 Certificate of Authenticity label 14 checking audio functions 22 cleaning your computer 58 components bottom 13 display 8 front 4 left side 6 right side 5 top 9 computer traveling 40 configuring audio for HDMI 25 connecting to a WLAN 18 connector power 5 conservation power 39 corporate WLAN connection 18 ...

Page 98: ...g system Microsoft Certificate of Authenticity label 14 Product Key 14 optical disc inserting 47 removing 48 optical drive eject button identifying 5 optical drive light identifying 5 optical drive identifying 5 21 original system recovery 74 P passwords Setup Utility BIOS 62 Windows 62 pinching TouchPad gesture 32 ports external monitor 6 21 23 HDMI 6 21 24 USB 5 6 20 VGA 23 power battery 38 cons...

Page 99: ...onnecting 44 description 43 removing 44 USB hubs 43 USB ports identifying 5 6 20 using external AC power 41 using passwords 61 using the power meter 37 V vents identifying 6 13 VGA port connecting 23 video 23 W web browser action key identifying 27 webcam 21 webcam light identifying 8 20 webcam identifying 8 20 Windows applications key identifying 12 Windows Backup and Restore restoring files 74 W...

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