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HP photosmart 630 series User Manual Download Page 105

Chapter 7: Troubleshooting and support

105

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Summary of Contents for photosmart 630 series

Page 1: ...user s manual user s manual hp photosmart 630 series digital camera with hp instant share user s manual 2005 09 01 数码说明书之家 www 54gg com 数码说明书之家 www 54gg com 2005 09 01 ...

Page 2: ......

Page 3: ... subject to change without notice Hewlett Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing performance or use of this material Microsoft and Windows are U S registered trademarks of Microsoft Corporation Apple Macintosh and Mac are registered trademarks of Apple Computer Inc MultiMediaCardTM is a trademark of Infineon Technologi...

Page 4: ...l 16 Turning on power 17 Understanding the status screen 17 Restoring previous settings 18 Choosing the language 18 Setting the date and time 19 Installing the software 19 Windows 20 Macintosh 21 Camera states and menus 22 Chapter 2 Taking pictures and recording video clips 23 Taking still pictures 23 Recording audio with still pictures 24 Recording video clips 25 Taking self timer pictures 27 Usi...

Page 5: ... speed 42 Color 43 Saturation 44 Sharpness 44 Setup 45 Chapter 3 Reviewing images and video clips 46 Using playback 46 Tagging images for direct print 48 Using the playback menu 49 Delete 52 Record audio 53 View thumbnails 54 Magnify 55 Rotate 56 Setup 57 Chapter 4 Using hp instant share 58 Setting up the share menu on the camera 59 Using the share menu 62 Tagging images for hp instant share desti...

Page 6: ...ounds 72 Date time 72 USB configuration 73 TV configuration 74 Language 74 Move images to card 75 Chapter 7 Troubleshooting and support 76 Problems and solutions 76 Resetting the camera 86 Messages on the camera 87 Messages on the computer 96 Getting assistance 99 HP accessibility website 99 HP photosmart website 99 Support process 99 Phone support in the United States 101 Phone support in Europe ...

Page 7: ...d camera accessories 106 Managing batteries 106 Extending battery life 108 Rechargeable batteries 109 Power conservation 109 Purchasing camera accessories 110 Appendix B Specifications 112 Memory capacity for still images 117 ...

Page 8: ...images in your camera to be automatically printed the next time you connect the camera directly to any HP Photosmart printer or to any other HP printer with a front panel USB port To further enhance your experience you may purchase an HP Photosmart 8886 camera dock For information on purchasing the camera dock see page 110 The camera dock allows you to easily download images to a computer send ima...

Page 9: ...e information about those specific camera parts Top and back of camera Name Description 1 ON OFF switch page 17 Turns the camera power on and off 2 Video button page 25 Starts and stops recording a video clip 3 Shutter button pages 23 27 Takes a picture and records audio AF 13 2 4 5 6 8 9 10 14 1 3 7 11 12 15 ...

Page 10: ...roller with and buttons Allows you to move through menus and images on the Image Display 8 Power Memory light page 17 Solid camera is on Fast blinking camera is reading from or writing to memory Slow blinking camera is off and is charging the batteries Off camera is off 9 HP Instant Share button page 62 Turns the Share menu on and off on the Image Display 10 Print button page 48 Allows you to tag ...

Page 11: ...a picture auto exposure and auto focus are locked and the flash is ready AF is blinking green either a focus error occurred when you pressed the Shutter button halfway down the flash is charging or the camera is still processing the last picture Both and AF are blinking an error has occurred for example the memory is full see the following NOTE NOTE If an error prevents a picture from being taken ...

Page 12: ...ht to improve picture taking 2 Self Timer light page 27 Blinks during the 10 second count down before taking a picture when Self Timer in the Capture menu is set to On or On 2 shots When set to On 2 shots also blinks during the time between the first and second shots 3 Microphone page 24 Records audio clips 8 9 10 1 6 7 2 3 11 5 4 ...

Page 13: ...ra dock See page 110 for information on purchasing an HP 8886 camera dock 8 Battery memory card door page 15 Allows you access to insert and remove the batteries and an optional memory card 9 Power adapter connector page 111 Allows you to connect an optional HP AC power adapter to the camera to either operate the camera without batteries or recharge the batteries in the camera 10 USB connector pag...

Page 14: ...ens cap tether 1 Wrap the small loop of the lens cap tether around the wrist strap between the plastic stay on the wrist strap and the wrist strap mount on the side of the camera 2 Insert the long loop of the tether through the small loop and pull to tighten the knot 3 Insert the long loop of the tether through the lens cap tether mount 4 Pull the long loop over the sides of the lens cap and then ...

Page 15: ... the bottom of the camera 2 Insert the batteries as indicated inside the door 3 If you do not have an optional memory card to install in the camera close the battery memory card door and skip to Turning on power on page 17 If you want to install an optional memory card leave the battery memory card door open and proceed to the next section Installing a memory card optional NOTE For more informatio...

Page 16: ...nstalled in the camera all new images and video clips will be stored only on the memory card The internal memory and its file system are not available when a memory card is installed in the camera 1 With the battery memory card door open on the bottom of the camera insert the memory card in the slot behind the batteries as shown Make sure the memory card snaps into place 2 Close the battery memory...

Page 17: ...ew seconds see the next subsection and the Power Memory light turns on solid Understanding the status screen When you turn on the camera the HP logo screen and then the status screen display for a few seconds on the Image Display The main part of the status screen shows the current Image Quality setting designated by the stars number of pictures remaining battery level and flash setting Any non de...

Page 18: ...sliding the ON OFF switch to turn on the camera The restored settings are then displayed across the top of the status screen See the previous subsection Choosing the language The first time you turn on the camera the following screen appears and prompts you to choose a language 1 Scroll to the language that you want by using the buttons on the Controller 2 Press the OK button to select the highlig...

Page 19: ...hen the proper values are entered and then press OK again to accept the values The Image Display then turns off Installing the software The HP Photo Imaging software allows you to unload images from the camera view them print them and e mail them It also allows you to configure the Share menu on the camera See Chapter 4 Using hp instant share on page 58 for information about configuring the Share ...

Page 20: ...t the HP Photo Imaging software CD into the CD drive of your computer The installation window automatically appears NOTE If the installation window does not appear click Start and then click Run Type X Setup exe where X is the letter of your CD drive 3 Click Next and then follow the on screen instructions to install the software Your Windows CD may also include bonus software from other manufactur...

Page 21: ...s to install the software NOTE Before you can unload images from the camera to a Macintosh computer you must first change the USB Configuration setting to Disk Drive in the Setup menu on the camera See Chapter 6 Using the setup menu on page 71 and then see USB configuration on page 73 Your Macintosh CD may also include bonus software from other manufacturers To install any bonus software 1 Double ...

Page 22: ...Playback Allows you to review the still images and video clips that you capture For information on using Playback see Chapter 3 Reviewing images and video clips on page 46 z Share Allows you to use the HP Instant Share technology to tag images in your camera to be automatically sent to a variety of destinations the next time you connect the camera to your computer For information on using Share se...

Page 23: ...picture 1 Frame the subject for your picture in the viewfinder see page 28 2 Hold the camera steady and press the Shutter button halfway down The camera measures and then locks the focus and exposure 3 Press the Shutter button all the way down to take the picture You will hear a shutter click when the camera takes the picture After the picture is taken the image is displayed for several seconds in...

Page 24: ...n see Record audio on page 53 1 Press the Shutter button all the way down to take the picture 2 Continue to hold the Shutter button down to start recording the audio clip Instant Review remains on the Image Display and a microphone icon and audio counter appear on the Image Display as well 3 Release the Shutter button to stop recording audio NOTE You must hold the Shutter button down for longer th...

Page 25: ...ng video clips NOTE Zoom does not work while recording video clips A video clip includes audio 1 Frame the subject for your video in the viewfinder see page 28 2 Press and release the Video button to start recording video The Video viewfinder light turns on solid red If Live View is on when the camera starts recording a video icon REC and a video counter appear on the Image Display See Using live ...

Page 26: ...n the highest quality video recordings but will consume more memory In contrast the Better or Good Image Quality settings will result in reduced video quality but will use less storage space in memory You can use Playback on the camera to review the video portion of the video clips you have recorded See Using playback on page 46 NOTE Because the camera does not have a speaker you cannot hear the a...

Page 27: ...e camera will hold these settings for the 10 seconds until it takes the picture NOTE If you immediately press the Shutter button all the way down instead the camera locks focus and exposure just before the end of the 10 second countdown This is useful when one or more subjects will be entering the picture during the 10 second countdown period 5 Press the Shutter button all the way down If Live Vie...

Page 28: ...t some of the subject you see through the viewfinder will not actually appear in your captured image The lines above and below the circle in the viewfinder can help you correct for this 1 Set Exposure Mode to Macro in the Capture menu See Using the capture menu on page 35 and then see Exposure mode on page 39 2 Frame the entire subject for your close up picture within the three lines in the viewfi...

Page 29: ...ribes the information that is displayed in the Live View screen of the Image Display when the camera settings are at their default values and no memory card is installed in the camera NOTE If you change other camera settings or install a memory card in the camera icons for those settings and an icon for the memory card will also be displayed in the Live View screen Icon Description 1 Image Quality...

Page 30: ...s in Live View turn red when the camera is unable to focus If the viewfinder light blinks and the focus brackets turn red release the Shutter button re frame the subject for your picture and then press the Shutter button halfway down again If the viewfinder light continues to blink and the focus brackets continue to turn red after several tries the lighting may be too low or there may not be enoug...

Page 31: ...alfway down to lock the focus and exposure 3 Continue to hold the Shutter button halfway down while you re frame or adjust your subject for proper positioning 4 Press the Shutter button all the way down to take the picture Setting the flash NOTE The flash does not work while recording video clips The Flash button lets you cycle through the flash settings on the camera To change the flash setting p...

Page 32: ...ects wait for the second flash Icon Setting Description Auto The camera measures the available light and fires the flash if necessary Red Eye The camera measures the available light and fires the flash with red eye reduction if necessary Flash On The camera always fires the flash If the light is behind your subject you can use this setting to increase the light on the front of your subject This is...

Page 33: ...o make the subject of your picture appear closer NOTE Press the Zoom Out and Zoom In controls on the Zoom lever to move the lens between wide angle and telephoto positions 1x to 3x Digital zoom Unlike optical zoom digital zoom uses no moving lens parts The camera essentially crops the image then uses interpolation to enlarge the image to give the appearance of the subject in the picture being from...

Page 34: ...press the control again Digital zoom also automatically turns off when you exit Live View by pressing either the Live View button Playback button or Share button NOTE Digital zoom reduces the resolution of an image so your picture will tend to be more pixilated than the same image taken with optical zoom If you just intend to e mail an image or post it to a website this loss of resolution will not...

Page 35: ...buttons to scroll through the Capture menu options 3 Either press the OK button to select a highlighted option and display its sub menu or use the buttons to change the setting for the highlighted option without going to its sub menu 4 Within a sub menu use the buttons and then the OK button to change the setting for the Capture menu option NOTE When you highlight a menu option within a sub menu a...

Page 36: ...Image Quality option is highlighted the Image Quality sub menu displays This sub menu allows you to set the resolution and JPEG compression of your still images as well as the compression of your video clips The Image Quality setting affects the quality of the still images and video clips that you capture with the camera This setting also affects the amount of still images and video clips that can...

Page 37: ...f the camera Icon Setting Description Good Still images will be 640 by 480 resolution and have medium compression This is the most memory efficient setting ideal for still images that you want to send via e mail or post to the Internet Better Still images will be full resolution and have medium compression This setting produces high quality still images and requires less memory than the Best setti...

Page 38: ...irst picture is taken Self Timer is good for situations where you need to minimize camera shake For example keeping the camera steady on a tripod for a long exposure is easier if you use Self Timer You can also use Self Timer when recording video clips The camera will start recording video 10 seconds after you press the Video button However with the On 2 shots setting the camera only records one v...

Page 39: ...duce the exposure of the image or video clip darkening it to 2 0 EV to increase the exposure of the image or video clip brightening it Use the buttons to change the EV Compensation setting then press OK The default EV Compensation setting is 0 0 zero EV Compensation resets to the default 0 0 setting when you turn off the camera Exposure mode NOTE The Exposure Mode setting does not apply when you a...

Page 40: ...range which means that some of the subject you see through the viewfinder will not actually appear in your captured image and Live View alleviates this problem while you are using the Macro setting If you want to use the viewfinder while using Macro instead see Using the viewfinder on page 28 Icon Setting Description None Auto The camera automatically selects an aperture and shutter speed Action T...

Page 41: ...reproduce colors more accurately and ensure that whites appear white in the captured image The setting in this sub menu determines how the camera will adjust the colors in the image to match the scene illuminant The default White Balance setting is Auto The White Balance setting resets to Auto when you turn off the camera Set the White Balance according to the situations explained in the following...

Page 42: ...ontrast because higher ISO numbers allow faster shutter speeds use a higher ISO Speed setting when taking either pictures in dark areas without a flash or pictures of fast moving objects However higher ISO speeds produce pictures with more grain or noise and thus can be of lower quality NOTE If you are taking a picture in low light conditions without a flash and have set the camera to IS0 100 you ...

Page 43: ... ISO Speed setting Color In the Capture menu see page 35 if you press OK when the Color option is highlighted the Color sub menu displays This sub menu allows you to set the color in which your images will be captured NOTE When you set Color to Sepia your images will be captured in brown colors to make them look aged or old fashioned NOTE Once you have taken a picture using either the Black White ...

Page 44: ...Medium The Saturation setting remains set when you turn off the camera Sharpness NOTE The Sharpness setting does not apply when you are recording video clips In the Capture menu see page 35 if you press OK when the Sharpness option is highlighted the Sharpness sub menu displays This sub menu allows you to set how sharp the edges will be in your pictures Icon Setting Description Low The colors in y...

Page 45: ...hen you turn off the camera Setup In the Capture menu see page 35 if you press OK when the Setup option is highlighted the Setup menu displays See Chapter 6 Using the setup menu on page 71 Icon Setting Description Low The edges in your images will be softer None Medium The edges in your images will have normal sharpness High The edges in your images will be more pronounced ...

Page 46: ...play NOTE Initially you only see the first frame of each video clip which is indicated by the Video icon The video portion of a video clip will then play automatically after the first frame has been displayed for 2 seconds To stop the clip while it is playing press the button to move to the next image 2 Use the buttons to scroll through your images and video clips Press and hold the or button to s...

Page 47: ...e camera dock For information on how to do this see the HP 8886 Camera Dock User s Manual that was included with your camera dock The following table describes the information that you may see displayed for each image or video clip while in Playback Icon Description 1 or Battery level actual icon shown depends on the state of your camera batteries see Managing batteries on page 106 AC power when u...

Page 48: ...enu or the Share menu See Using the playback menu on page 49 and Using the share menu on page 62 3 1 Indicates this image has been tagged for direct printing one copy see Tagging images for direct print on page 48 or does not display if it is a video clip 4 8 of 14 Shows the number of this image or video clip out of the total number of images and video clips in internal memory or on an optional me...

Page 49: ...nails of the images and first frames of video clips magnify an image on the Image Display or rotate an image From the Playback menu you can also access the Setup menu to configure a number of preferences on the camera 1 To display the Playback menu press the OK button while you are in Playback If you are not currently in Playback press the Playback button first then press the OK button 2 Use the b...

Page 50: ...n Description 1 Exits the Playback menu 2 Provides options to either delete this image or video clip delete all images and video clips format the internal memory or an optional memory card or undelete images 3 Records an audio clip to attach to this image not available for video clips 4 Displays all of the images and the first frames of video clips as thumbnails 5 Magnifies this image from 1 3x to...

Page 51: ...isplayed to the left of the icon Visible if this is a video clip with the length of the video clip displayed to the left of the icon 11 5 of 14 Shows the number of this image or video clip out of the total number of images and video clips in internal memory or on an optional memory card that is installed in the camera 12 date Shows the date that either this image was captured or this video clip wa...

Page 52: ... Card Memory Deletes all of the images video clips and files either on the optional memory card that is installed or in internal memory and then formats the memory card or internal memory z Undelete Restores all recoverable images and video clips that were deleted during the most recent delete operation Images and video clips are permanently deleted and unrecoverable when any of the following occu...

Page 53: ...his menu option A microphone icon and audio counter are displayed during recording Audio recording stops when you press the OK button or the camera runs out of memory whichever comes first If there is an audio clip already attached to this image then the Record Audio sub menu displays which lists several options z Keep Current Clip Returns you to the Playback menu z Record New Clip Audio recording...

Page 54: ... the Playback menu see page 49 if you press OK when the View Thumbnails option is highlighted the thumbnail view is displayed Nine thumbnails of images and video clips are shown at a time in this view Use the buttons to scroll horizontally or the buttons to scroll vertically through all of the thumbnails of images and video clips On the bottom left hand corner of each thumbnail a Share icon signif...

Page 55: ...gth or Video icon and video clip length are shown if those apply To exit the View Thumbnails screen press the OK button The currently selected image or video clip is displayed in full view Magnify In the Playback menu see page 49 if you press OK when the Magnify option is highlighted the currently displayed image is automatically magnified This option is only for viewing a magnified image on the I...

Page 56: ... if a video clip is currently displayed In the Playback menu see page 49 if you press OK when the Rotate option is highlighted the currently displayed image is automatically rotated 90 degrees clockwise If you continue to press OK with Rotate highlighted the image will continue to be rotated The rotated image is not saved until you exit the Rotate menu option by pressing either the or button to mo...

Page 57: ...pter 3 Reviewing images and video clips 57 Setup In the Playback menu see page 49 if you press OK when the Setup option is highlighted the Setup menu displays See Chapter 6 Using the setup menu on page 71 ...

Page 58: ...mputer Once you have taken still pictures with your camera using HP Instant Share is as easy as 1 2 3 1 Set up the Share menu on your camera as explained in the next section starting on page 59 2 Use the Share menu to tag images in your camera for particular HP Instant Share destinations First see Using the share menu on page 62 and then see Tagging images for hp instant share destinations on page...

Page 59: ...mputer is running Windows XP when you connect the camera to your computer in the next step a dialog box may display that requests you to Select the program to launch for this action Simply click on Cancel to close this dialog box 2 Connect the camera to your computer by using the USB cable or an optional HP 8886 camera dock This activates the Camera Share Menu Setup Wizard NOTE If you have a memor...

Page 60: ...e services The first time you see this screen you will need to register as a new user Follow the instructions on the screen to register Macintosh computer add the e mail addresses you want Then skip to step 7 6 Once you are successfully registered sign in to HP Passport and then the HP Instant Share E mail Setup screen will appear Here you can either enter individual e mail addresses or create gro...

Page 61: ...s such as individual e mail addresses or group distribution lists that can be listed in the Share menu on your camera 8 Select any other HP Instant Share destinations that you would like to add to your camera s Share menu from the Modify Share Menu screen Complete the forms for those other destinations After completing each form click Next In the confirmation screen that appears click Finish 9 Whe...

Page 62: ... describes each of the Share menu options as shown in the following example Share screen Icon Description 1 E mail destinations that were set up in this example Share menu 2 Customize this menu lets you add more e mail and other HP Instant Share destinations to the Share menu See Customizing the share menu on page 65 3 Check mark indicates this destination has been selected for the currently displ...

Page 63: ...s over that destination in the Share menu To un select the destination press the OK button again 5 Repeat steps 3 and 4 to select any other HP Instant Share destinations for this image 6 Scroll to other images by using the buttons and repeat steps 3 through 5 to select HP Instant Share destinations for each of the other images You can also use the buttons to scroll to other images to review their ...

Page 64: ...ge where the recipient can view the images From that web page the recipient can do things like reply to you print the images save the images to a computer forward the images and more This makes it easy for people who use different e mail programs to be able to see your images without the burden of handling e mail attachments Macintosh NOTE If you are using a Macintosh computer you must have an act...

Page 65: ...on Simply click on Cancel to close this dialog box 2 Connect the camera to your computer by using the USB cable or an optional HP 8886 camera dock This activates the Camera Share Menu Setup Wizard NOTE If you have a memory card installed in your camera make sure that it is not locked and that it has some free space on it in order for the computer to recognize the camera from the Camera Share Menu ...

Page 66: ... be listed in the Share menu on your camera 5 When you have finished adding e mail and other HP Instant Share destinations click on either Save to Camera on a Windows computer or Next on a Macintosh computer The new destinations are then saved to the camera s Share menu When the computer confirms they have been saved to your camera disconnect the camera from the computer ...

Page 67: ...he HP 8886 Camera Dock User s Manual that was included with your camera dock Unloading to a computer NOTE If you are using a Macintosh computer you must first change the USB Configuration setting to Disk Drive in the Setup menu See Chapter 6 Using the setup menu on page 71 then USB configuration on page 73 1 Turn off the camera 2 Your camera came with a special USB cable for connecting the camera ...

Page 68: ...images will be sent to their respective destinations after the images have been unloaded to the computer 5 When the unload screen on the computer says Finished your images have been saved and shared You can now disconnect the camera from the computer NOTE To unload images to a computer that does not have the HP Photo Imaging software installed on it change the USB Configuration setting to Disk Dri...

Page 69: ...tion on how to use the Print button see Tagging images for direct print on page 48 To print directly to an HP Photosmart printer or to any other HP printer with a front panel USB port 1 Turn on the camera 2 Check that the printer is turned on and is online There should be no blinking lights on the printer or printer error messages displayed Load paper into the printer if needed 3 Your camera came ...

Page 70: ...s ALL will be displayed 5 Adjust the settings in the Print Setup menu by using the buttons to highlight a menu option and the buttons to change the setting for each option NOTE There is a print preview in the lower right hand corner of the Print Setup screen showing the page layout that will be used for printing images This print preview updates as you change the settings for the Print Size and Pa...

Page 71: ...ons to highlight the Setup menu option For information about these other menus see Using the capture menu on page 35 or Using the playback menu on page 49 Then press the OK button 2 Use the buttons to scroll through the Setup menu options 3 Press the OK button to select a highlighted option and display its sub menu or screen 4 Within a sub menu use the buttons and the OK button to change the setti...

Page 72: ...Date time In the Setup menu see page 71 if you press OK when the Date Time option is highlighted the Date Time screen displays This screen allows you to set the current date and time as well as the date time format for the camera This is usually done when you first set up the camera however you may need to re set the date and time when you are travelling to different time zones or when the batteri...

Page 73: ... the camera as a digital camera using the Picture Transfer Protocol PTP standard This is the default setting on the camera Use this setting for unloading and sharing on a Windows computer that has the HP Photo Imaging software installed on it z Disk Drive Causes the computer to recognize the camera as a disk drive using the Mass Storage Device Class MSDC standard Use this setting for unloading and...

Page 74: ...sed primarily in North America and Japan z PAL Format used primarily in Europe The default setting depends on the language that you selected when you powered on the camera for the first time For more information on connecting the camera to a TV see the HP 8886 Camera Dock User s Manual Language In the Setup menu see page 71 if you press OK when the Language option is highlighted the Language sub m...

Page 75: ... least one image In the Setup menu see page 71 if you press OK when the Move Images to Card option is highlighted and there is room to move all internal files to the memory card a confirmation screen appears explaining that If only some of the images will fit then a confirmation screen appears explaining how many images in internal memory can be moved to the memory card If no images can be moved t...

Page 76: ...camera with HP Instant Share are provided on the following website www hp com support Problem Possible cause Solution The camera does not turn on The batteries are functioning incorrectly are drained are installed incorrectly or are missing The charge in the batteries can be low or completely drained Try installing new or recharged batteries Ensure that the batteries are inserted correctly Do not ...

Page 77: ...trical outlet The optional memory card is not a supported card or is corrupted Ensure that the memory card is the proper type for your camera see Purchasing camera accessories on page 110 If the card is the proper type try formatting it see the Format option in the Delete sub menu on page 52 If the card will not format it is probably corrupted Replace the memory card The wrong date and or time is ...

Page 78: ...splay whenever possible Do not use ordinary alkaline batteries For best results use photo lithium batteries or rechargeable NiMH batteries If you must use alkaline batteries use high grade ultra or premium varieties The NiMH batteries you are using were recharged incorrectly or have drained on their own because they have not been used lately When NiMH batteries are brand new or have not been used ...

Page 79: ...maged or over discharged Remove the batteries from the camera and charge them in an external battery charger then try them in the camera again If this does not work it is likely that one or more of the batteries are bad Purchase new NiMH batteries and try again The wrong AC power adapter is being used Use only the HP AC power adapter approved for use with this camera See Purchasing camera accessor...

Page 80: ... power camera modes followed by lower power camera modes or you are using partially discharged batteries that have not been used for awhile This behavior is not uncommon when you switch between operating modes that require more power such as Live View or video and operating modes that require less power such as Playback In this case do nothing The battery level indicator may also go down quickly i...

Page 81: ...n some cases turn off the Image Display if it is on The batteries are drained Replace or recharge the batteries The optional memory card is not a supported card or is corrupted Ensure that the memory card is the proper type for your camera see Purchasing camera accessories on page 110 If the card is the proper type try formatting it see the Format option in the Delete sub menu on page 52 If the ca...

Page 82: ...locked Switch the locking tab on the memory card to the unlocked position The flash is recharging Wait until the flash has recharged before taking another picture The camera is set to Macro ExposureMode in the Capture menu but the focus is outside the macro close up range Re focus the camera so that it is within the macro close up range See the range for the Macro setting in Exposure mode on page ...

Page 83: ... the second flash My image is too bright The flash provided too much light Use the Flash Off setting see page 31 You were too close to the subject to use the flash Move back from the subject or use the Flash Off setting see page 31 and take the picture again A natural or artificial source other than the flash provided too much light Try taking the picture from a different angle Avoid pointing the ...

Page 84: ...f your subject is outside the flash working distance try using the Flash Off setting see page 31 which will require a longer exposure A light shone behind the subject Use the Flash On setting see page 31 to brighten the subject or adjust the Exposure Compensation see page 39 Your finger blocked the flash Be sure to move your fingers away from the flash when you take a picture The scene had many li...

Page 85: ...The camera should have been set to Macro Exposure Mode Set the camera to Macro Exposure Mode and try taking the picture again See Exposure mode on page 39 My audio or video recording stopped before filling up the memory card The optional memory card you are using is slow and the internal processing buffer filled up which stopped the recording If recording video try a lower Image Quality setting se...

Page 86: ...ra 1 Open the battery memory card door on the bottom of the camera The Reset switch is the inset square located behind the memory card slot as shown 2 Press the straightened end of a paper clip into the Reset switch until the switch is depressed then remove the paper clip The camera is reset 3 Close the battery memory card door You may now use the camera again ...

Page 87: ...harge batteries or use an optional HP AC power adapter Batteries low Battery power is low less than 1 3 Either recharge or replace the batteries soon Batteries are too low for Live View Battery power is too low to use Live View on the Image Display Take pictures with the viewfinder instead of with Live View Replace or recharge batteries or use an optional HP AC power adapter Batteries are too low ...

Page 88: ...l memory Unload images from the camera to your computer then delete all images in internal memory see Delete on page 52 Or install a memory card in the camera see Installing a memory card optional on page 16 Unsupported card The card in the memory slot is not a memory card or is not a supported memory card Ensure that the optional memory card is the proper type for your camera See Appendix B Speci...

Page 89: ...he card is locked Please remove the card from your camera A locked memory card is in the camera when Customize this menu is chosen from the Share menu Either remove the card entirely the camera will use internal memory or unlock the card by switching the locking tab on it to the unlocked position Card is unreadable The optional memory card is not a supported card or is corrupted Ensure that the me...

Page 90: ... another picture CHARGING FLASH The camera is recharging the flash It takes longer to charge the flash when the batteries are low If you see this message a lot you may need to replace or recharge the batteries FOCUS TOO FAR The focus distance is beyond where the camera can focus in Macro Exposure Mode Stay in the Macro range of 0 1 to 0 8 m 2 5 to 32 in or change to the Auto Exposure Mode setting ...

Page 91: ...39 Unable to focus The subject did not provide enough contrast for the camera to focus properly Use Focus Lock before taking the picture see page 31 or change to the Auto Exposure Mode setting See Exposure mode on page 39 No images in memory or No images on card There are no images or video clips in internal memory or on the optional memory card that is installed in the camera and you are trying t...

Page 92: ...es when the camera is turned on Unknown USB device The camera is connected to a USB device that it does not recognize Make sure that the camera is connected to a supported printer such as an HP Photosmart printer or another HP printer with a front panel USB port or to a supported computer Unsupported printer The camera is not connected to a supported printer Connect the camera to a supported print...

Page 93: ...not connected to the camera Press the OK button on the camera to return to the Print Setup menu Make sure the camera is connected to a supported printer and that the printer is turned on Selected print size is larger than selected paper size The selected print size is larger than the paper size in the Print Setup menu Press the OK button on the camera to return to the Print Setup menu Select a sma...

Page 94: ...l or is missing Press the OK button on the camera to return to the Print Setup menu Install a new printer cartridge turn the printer off then turn it back on Printer has a paper jam or The print carriage has stalled There is a paper jam or the printer carriage has stalled Press the OK button on the camera to return to the Print Setup menu Turn off the printer Clear any paper jam Then turn on the p...

Page 95: ... camera Complete the print request again Any error code numbers that appear The camera may have a hardware or firmware problem Turn the camera off and then on again If that does not fix the problem try resetting the camera see page 86 If the problem persists call HP Support see page 99 Message Possible cause Solution ...

Page 96: ...r devices attached to the USB hub The software cannot retrieve the Share Menu information from your camera The computer needs to write files to memory during HP Instant Share setup but the optional memory card that is installed in the camera is either full or locked Either make room on the memory card or unlock it by switching the locking tab on the card to the unlocked position The cable is not c...

Page 97: ...rd USB connection and the USB cable are functioning correctly or not The camera is set to the Digital Camera setting in the USB Configuration sub menu of the Setup menu but the computer cannot recognize the camera as a digital camera Change the USB Configuration setting to Disk Drive in the Setup menu See USB configuration on page 73 This allows the camera to appear as another disk drive on the co...

Page 98: ...ve Print button on the camera dock The optional memory card is locked Switch the locking tab on the memory card to the unlocked position The optional memory card is not a supported card or is corrupted Ensure that the memory card is the proper type for your camera See Appendix B Specifications on page 112 If it is the proper type try formatting it see the Format option in the Delete sub menu on pa...

Page 99: ...tion z Tips on using your camera more effectively and creatively z HP digital camera driver updates and software z Register your product z Subscribe to newsletters driver and software updates and support alerts Support process The HP support process works most effectively if you perform the following steps in the order specified 1 Review the troubleshooting section of this User s Manual which star...

Page 100: ...al HP dealer for a solution Service is free during your digital camera s limited warranty period 5 Contact HP Consumer Support for support by phone Please consult the following website to check the details and conditions of phone support in your country region www hp com support As a part of HP s continuing efforts to improve phone support information services we advise you to check the HP website...

Page 101: ... support in the United States Support is available both during and after the warranty period Within the period of your warranty telephone support is provided free of charge Call 208 323 2551 If this is a long distance call for you long distance charges will apply US phone support is available in both English and Spanish 24 hours a day 7 days a week days and hours of support may change without noti...

Page 102: ...hone numbers and policies may change Visit the following website to check the details and conditions of phone support in your country region www hp com support Algeria 213 0 61 56 45 43 Austria 43 0 820 87 4417 Bahrain 973 800 728 Belgium 070 300 005 Dutch 070 300 004 French Czech Republic 42 0 2 61307310 Denmark 45 70202845 Egypt 20 02 532 5222 Finland 358 0 203 66 767 France 33 0 892 6960 22 Eur...

Page 103: ...42 Russian Federation 7 095 797 3520 Moscow 7 812 346 7997 St Petersburg Saudi Arabia 966 800 897 14440 Slovakia 421 2 6820 8080 South Africa 086 000 1030 RSA 27 11 258 9301 outside RSA Spain 902 010 059 Sweden 46 0 77 120 4765 Switzerland 0848 672 672 German French Italian Peak time 0 08 CHF Outside peak 0 04 CHF Tunisia 216 1 891 222 Turkey 90 216 579 7171 Ukraine 7 380 44 490 3520 United Arab E...

Page 104: ...tside Grande São Paulo Canada 1 905 206 4663 during the warranty period 1 877 621 4722 after the warranty period Central America and the Caribbean 1 800 711 2884 Chile 56 800 22 5547 Post sales Business Computing 56 800 360 999 Post sales Home Computing China 86 021 38814518 Colombia 57 9 800 114 726 Guatemala 502 1 800 999 5105 Hong Kong SAR 852 3002 8555 India 1 600 112267 or 91 11 682 6035 Hind...

Page 105: ...0 472 6684 outside Mexico City New Zealand 64 9 356 6640 Peru 51 0 800 10111 Philippines 63 2 867 3551 Puerto Rico 1 877 2320 589 Singapore 65 6272 5300 Taiwan 886 0 800 010055 Thailand 66 2 661 4000 United States 1 208 323 2551 Venezuela 58 0 800 4746 8368 Vietnam 84 0 8 823 4530 ...

Page 106: ...t types of batteries perform in different types of use scenarios Type of use Alkaline Photo Lithium NiMH Most economical more than 30 pictures per month Poor Fair Good Most economical less than 30 pictures per month Fair Good Fair Heavy use of flash frequent pictures Poor Good Good Heavy use of video Poor Good Good Heavy use of Live View Poor Good Good Longest overall battery life Poor Good Fair L...

Page 107: ...e battery operating time in those modes is short When you switch to a mode that requires less power like Playback the battery level icon may appear to go back up indicating there is more time left in the batteries if you stay in that mode Icon Description Batteries have 65 100 percent battery life remaining Batteries have 35 65 percent battery life remaining Batteries have 10 35 percent battery li...

Page 108: ...en using alkaline batteries z Use the viewfinder to frame pictures instead of the Image Display Leave the Image Display off whenever possible z Use zoom only when necessary z Use the Auto flash setting rather than Flash On z Minimize power cycling If you expect to average more than one picture every five minutes leave the camera on rather than turning it off after each shot This minimizes the numb...

Page 109: ...low charged battery will reduce the battery life for both batteries in the camera z For NiMH batteries to reach optimal capacity and performance they should first be discharged completely and recharged four separate times z NiMH batteries discharge when not in use whether they are installed in a device such as in the camera or not If they have not been used for more than two weeks recharge them be...

Page 110: ...d an AC power adapter United States and Canada C8886A A2L Mexico Brazil Chile Argentina and Uruguay C8886A ABM Korea Australia and New Zealand C8886A UUF Europe except for the United Kingdom see the next option below C8886A AC2 United Kingdom and South Africa C8886A ABU z HP Photosmart Digital Camera Deluxe Starter Kit C8889A A2L for North America C8884B UUS for continental Europe and C8884B ABU f...

Page 111: ...d New Zealand C8912A UUF Europe C8912A UUS z Memory card Secure Digital SD or MultiMediaCardTM MMC 16 MB is the minimum usable card size and 128 MB is the largest memory card tested by HP Larger sizes of cards have not been tested but they should work use at your own risk This product only supports the use of MMC memory cards that have been verified compliant to the MultiMediaCardTM specification ...

Page 112: ... memory Slot for optional memory card Secure Digital SD and MultiMediaCard MMC memory card supported 16 MB minimum and 512 MB maximum A 128 MB memory card is the largest memory card tested by HP Memory cards larger than 128 MB have not been tested and will probably work however HP cannot guarantee that See Memory capacity for still images on page 117 Lens Focal length z Wide 5 2 mm z Telephoto 14 ...

Page 113: ...ttings Auto default Red Eye Flash On Flash Off Night Image Display 1 6 inch color backlit LED Status LCD No Image capture options z Still default z Self Timer Can be set to On or On 2 shots through the Capture menu 10 second delay for both settings On 2 shots setting takes a second shot about 2 seconds later z Video 24 frames per second includes audio Audio capture z Still pictures Audio can be ca...

Page 114: ...O Speed settings Auto default 100 200 400 Color settings Full Color default Black White Sepia Saturation settings Low Medium default High Sharpness settings Low Medium default High Playback zoom Yes from 1 3x to 6x via the Magnify option in the Playback menu Compression format z JPEG EXIF for still images z MPEG1 for video clips Interfaces z USB to a computer or USB to an HP Photosmart printer or ...

Page 115: ...ceptable batteries include photo lithium ultra or premium grade alkaline or rechargeable NiMH NiMH batteries can be recharged in the camera using the optional HP camera dock or HP AC power adapter Optional HP Photosmart 8886 camera dock z United States and Canada C8886A A2L z Mexico Brazil Chile Argentina and Uruguay C8886A ABM z Korea Australia and New Zealand C8886A UUF z Europe except for the U...

Page 116: ...ckle recharging in camera with the optional HP AC power adapter or HP camera dock 100 in 15 hours maximum External body dimensions 100 8 mm L by 41 7 mm W by 66 3 mm H 4 in L by 1 7 in W by 2 6 in H Weight 185 grams 6 5 ounces without batteries Temperature range Operational 5 to 45 C 41 to 113 F at 15 to 85 Relative Humidity Storage 30 to 65 C 22 to 149 F at 15 to 90 Relative Humidity Warranty HP ...

Page 117: ...mory card when the camera is set to the different Image Quality settings available in the Capture menu see page 36 NOTE The actual file sizes and number of still images that can be stored in the internal memory in the camera or on an optional memory card will vary depending on the content of each still image Good Image Quality 85 images 170 KB each Better Image Quality 16 images 860 KB each Best I...

Page 118: ...setting 37 blinking lights on camera 10 11 12 bonus software 20 21 brackets in Live View using 30 brightening an image 39 C camera accessories 110 reset switch 86 specifications 112 states 22 turn on off 17 Camera Sounds setting 72 Capture menu Help for menu options 36 using 35 circle in viewfinder using 30 Color of images setting 43 compression format 114 computer connect camera to 67 connections...

Page 119: ...ng 30 format memory card 52 G Good Image Quality setting 37 H Help for Capture menu options 36 help from customer support 99 HP AC power adapter connector on camera 13 purchasing 111 HP camera dock connect to 13 description 8 dock insert 8 purchasing 110 HP Instant Share customizing the Share menu 65 description 8 58 Share button 10 59 tagging images for HP Instant Share destinations 63 turn on of...

Page 120: ...st startup 18 LEDs lights on camera Auto Exposure Auto Focus and Flash 11 Power Memory 10 Self Timer 12 Video 11 length of video clips stored in memory 36 lens cap tether attaching 14 mount on lens cap 13 lens cap attaching or removing 15 description 13 Live View button 10 using 29 lock focus 31 M Macintosh computer bonus software 21 connect to 67 install software 21 magnify image 55 memory card d...

Page 121: ...ayback Playback button 10 using 46 Playback button description 10 Playback menu using 49 power battery level icons 107 consumption 115 light 10 restoring previous settings 18 specifications 115 turn on off 17 power adapter HP AC connector on camera 13 purchasing 111 Power ON OFF switch description 9 Power Memory light description 10 previous settings restoring 18 Print button description 10 using ...

Page 122: ...e and focus 30 shutter speed range 113 software install 19 21 sounds of camera 72 space remaining in memory 29 specifications 112 states of camera 22 status messages on camera 87 on computer 96 status screen 17 still pictures take 23 support for users 99 T tagging images for direct print 48 for HP Instant Share destinations 63 technical support 99 tether to lens cap attaching 14 thumbnails of imag...

Page 123: ...ircle 30 using 28 viewfinder lights LEDs description 11 viewing images and video clips 46 W web sites for HP 99 White Balance setting 41 Windows computer bonus software 20 connect to 67 install software 20 working distance of flash 113 wrist strap attaching to camera 14 mount on camera 13 Z zoom specifications 112 use optical or digital 33 Zoom lever description 10 Zoom Out and Zoom In controls 10...

Page 124: ...www hp com photosmart Printed in China 2003 Q2224 90101 Q2224 90101 ...

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