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7

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24–digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press

esc

.

2.

Press

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 72

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on–screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

http://www.hp.com/support

.

2.

Select Get software and drivers.

72

Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

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Summary of Contents for Pavilion x360 m3-u000

Page 1: ...HP Pavilion x360 m3 Intel model numbers used m3 u000 through m3 u099 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... 843575 001 Product notice This guide describes features that are common to most products Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality See http www microsoft com To access the l...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... products only 9 Top 10 TouchPad 10 Lights 11 Speakers 12 Keys 13 Bottom 14 3 Illustrated parts catalog 15 Locating the serial number model number product number and warranty information 15 Computer major components 17 Display assembly subcomponents 25 Miscellaneous parts 26 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 2...

Page 6: ...icrophone module 65 WLAN antenna 66 Display panel hinges 68 6 Using Setup Utility BIOS 70 Starting Setup Utility BIOS 70 Updating Setup Utility BIOS 70 Determining the BIOS version 70 Downloading a BIOS update 71 7 Using HP PC Hardware Diagnostics UEFI 72 Downloading HP PC Hardware Diagnostics UEFI to a USB device 72 8 Backing up restoring and recovering 74 Creating recovery media and backups 74 C...

Page 7: ...P Recovery partition select products only 79 9 Specifications 80 Input power 80 Operating environment 80 10 Power cord set requirements 82 Requirements for all countries 82 Requirements for specific countries and regions 82 11 Recycling 84 Index 85 vii ...

Page 8: ...viii ...

Page 9: ...ultra wide aspect ratio AntiGlare ultra slim bent 2 85mm TouchScreen Multi Touch enabled eDP Memory module Support DDR4 2133 Dual Channel Supports up to 16 GB maximum on board system memory DDR4 2133 Dual Channel Support 16384 MB 8192 MB 2 pieces 12288 MB 8192 MB 4096 MB 8192 MB 4096 MB 2 pieces 8192 MB 8192 MB 1 6144 MB 2048 MB 4096 MB 4096 MB 4096 MB 1 Storage Supports M 2 SATA Supports optional...

Page 10: ...port Keyboard pointing devices Full sized island style thin cover with backlit keyboard backlight available on select models only Clickpad with image sensor Multitouch gestures enabled Supports Windows 10 Modern Trackpad Gestures Power requirements Supports a 3 cell 41 WHr Li Ion battery Supports a 65 W HP Smart AC adapter non PFC EM 4 5 mm and 45 W HP Smart AC adapter non PFC RC 4 5 mm AC adapter...

Page 11: ...r app A list displays all the devices installed on the slate For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on the slate Select the Start button and then select All apps or Right click the Start button and then select Programs and Features Locating hardware 3 ...

Page 12: ...SB devices such as a keyboard mouse external drive printer scanner or USB hub 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 4 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC ada...

Page 13: ...ngs or Right click the Start button and then select Power Options 2 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 3 Security cable slot Attaches an optional se...

Page 14: ...then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 6 Volume button Control speaker volume on the computer 1 To increase speaker volume press the back edge of the button 2 To decrease speaker volume press the front edge of the button 7 Drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked th...

Page 15: ... a webcam integrated camera Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer and the antenna location may vary For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your ...

Page 16: ...ment stand an interactive stand or a tablet NOTE The TouchPad and keyboard functions are locked during the entertainment and tablet modes Changing your notebook to an entertainment stand select products only To change your notebook to an entertainment stand raise the display and then rotate the display backward to a stand position about 315 degrees 8 Chapter 2 External component identification ...

Page 17: ...kward to a stand position about 315 degrees Position the notebook on its edges Changing your notebook to a tablet select products only To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees NOTE When the computer is in tablet mode you can use the on screen keyboard Display 9 ...

Page 18: ...inger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 19: ...ok slightly different from the illustration below Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 11 ...

Page 20: ...Speakers NOTE Your computer may look slightly different from the illustration below Component Description Speakers Produce sound 12 Chapter 2 External component identification ...

Page 21: ...pens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key select products only Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad select products onl...

Page 22: ... to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 14 Chapter 2 External component identification ...

Page 23: ...computer IMPORTANT The labels described in this location are located on the bottom of the computer Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples ...

Page 24: ...Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...Computer major components Item Component Spare part number 1 Display panel assembly Computer major components 17 ...

Page 26: ...s keyboard cable and TouchPad NOTE The keyboard top cover spare part kit does not include the TouchPad cable The TouchPad cable is available using spare part number 856008 001 Modern gold For use in Belgium 856038 A41 For use in Bulgaria 856038 261 For use in Canada 856038 DB1 For use in the Czech Republic and Slovakia 856038 FL1 For use in Denmark Finland and Norway 856038 DH1 For use in France 8...

Page 27: ...6046 161 For use in the Netherlands 856046 B31 For use in Portugal 856046 131 For use in Romania 856046 271 For use in Russia 856046 251 For use in Saudi Arabia 856046 171 For use in Slovenia 856046 BA1 For use in Spain 856046 071 For use in Switzerland 856046 BG1 For use in Thailand 856046 281 For use in Turkey 856046 141 For use in the United Kingdom 856046 031 For use in the United States 85604...

Page 28: ...ed States 856037 001 2 Keyboard top cover with backlight includes keyboard cable and TouchPad NOTE The keyboard top cover spare part kit does not include the TouchPad cable The TouchPad cable is available using spare part number 856008 001 Modern gold For use in Belgium 856045 A41 For use in Bulgaria 856045 261 For use in Canada 856045 DB1 For use in the Czech Republic and Slovakia 856045 FL1 For ...

Page 29: ... in the Czech Republic and Slovakia 856047 FL1 For use in Denmark Finland and Norway 856047 DH1 For use in France 856047 051 For use in Germany 856047 041 For use in Greece 856047 151 For use in Hungary 856047 211 For use in Israel 856047 BB1 For use in Italy 856047 061 For use in Latin America 856047 161 For use in the Netherlands 856047 B31 For use in Portugal 856047 131 For use in Romania 85604...

Page 30: ...venia 856039 BA1 For use in Spain 856039 071 For use in Switzerland 856039 BG1 For use in Thailand 856039 281 For use in Turkey 856039 141 For use in the United Kingdom 856039 031 For use in the United States 856039 001 3 Battery 3 cell 41WHr 3 615 AHr Li ion 844203 850 4 Mass storage NOTE The mounting brackets and the hard drive or solid state drive cable are not included in the drive spare part ...

Page 31: ...dual core 15W and a non Windows operating system for use with the solid state drive configuration 855965 001 Equipped with an Intel Core i3 6100U 2 3 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 15W and the Windows 10 operating system 855962 601 Equipped with an Intel Core i3 6100U 2 3 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 15W and the Windows 10 operating system 855962 001 6...

Page 32: ...s one for memory and one for right side USB ports 856014 001 15 Power connector cable NOTE The power connector cable is not available as a separate spare part 16 Base enclosure Modern gold 856006 001 Natural silver 856005 001 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...chScreen Multi Touch enabled eDP 856018 001 2 Touchscreen board NOTE The TouchScreen board is not available as a separate spare part but is included with the display panel 3 Display panel cable includes adhesive 856009 001 4 Webcam microphone module includes 2 microphone rubber isolators and double sided adhesive but does not include cable NOTE The webcam microphone module does not include the web...

Page 34: ...r use in Argentina 401300 007 For use in Australia 213356 008 For use in China 286497 008 For use in Denmark 213353 008 For use in Europe 213350 009 For use in India 404827 003 For use in Israel 398063 003 For use in Italy 213352 008 For use in North America 213349 009 For use in South Korea 267836 008 For use in Switzerland 213354 008 For use in Taiwan 393313 003 For use in Thailand 285096 006 Fo...

Page 35: ...e considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use ca...

Page 36: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing an optical drive be sure that a disc is not in the drive and be sure ...

Page 37: ... these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follow...

Page 38: ... materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools...

Page 39: ...istance between the operator and ground To be effective the conductive equipment must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm ...

Page 40: ... including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating the serial number model number product number and warranty information on page 15 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your cou...

Page 41: ...ad Modern gold For use in Belgium 856038 A41 For use in Bulgaria 856038 261 For use in Canada 856038 DB1 For use in the Czech Republic and Slovakia 856038 FL1 For use in Denmark Finland and Norway 856038 DH1 For use in France 856038 051 For use in Germany 856038 041 For use in Greece 856038 151 For use in Hungary 856038 211 For use in Israel 856038 BB1 For use in Italy 856038 061 For use in Latin ...

Page 42: ...al 856046 131 For use in Romania 856046 271 For use in Russia 856046 251 For use in Saudi Arabia 856046 171 For use in Slovenia 856046 BA1 For use in Spain 856046 071 For use in Switzerland 856046 BG1 For use in Thailand 856046 281 For use in Turkey 856046 141 For use in the United Kingdom 856046 031 For use in the United States 856046 001 Natural silver For use in Belgium 856037 A41 For use in Bu...

Page 43: ... top cover with backlight includes keyboard cable and TouchPad NOTE The keyboard top cover spare part kit does not include the TouchPad cable The TouchPad cable is available using spare part number 856008 001 Modern gold For use in Belgium 856045 A41 For use in Bulgaria 856045 261 For use in Canada 856045 DB1 For use in the Czech Republic and Slovakia 856045 FL1 For use in Denmark Finland and Norw...

Page 44: ... Finland and Norway 856047 DH1 For use in France 856047 051 For use in Germany 856047 041 For use in Greece 856047 151 For use in Hungary 856047 211 For use in Israel 856047 BB1 For use in Italy 856047 061 For use in Latin America 856047 161 For use in the Netherlands 856047 B31 For use in Portugal 856047 131 For use in Romania 856047 271 For use in Russia 856047 251 For use in Saudi Arabia 856047...

Page 45: ...ussia 856039 251 For use in Saudi Arabia 856039 171 For use in Slovenia 856039 BA1 For use in Spain 856039 071 For use in Switzerland 856039 BG1 For use in Thailand 856039 281 For use in Turkey 856039 141 For use in the United Kingdom 856039 031 For use in the United States 856039 001 Before removing the keyboard top cover follow these steps 1 Shut down the computer 2 Disconnect all external devic...

Page 46: ...2 Remove the bottom screw covers 3 Remove the bottom screws 4 Remove the four Phillips 2 0 5 0 screws 1 38 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 47: ...he TouchPad and keyboard cables 2 CAUTION Raising the keyboard top cover too far or with too much force may damage the keyboard and TouchPad cables or their connectors 9 Release the ZIF zero insertion force connector 3 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the system board 10 Release the ZIF connector 4 to which the keyboard cable is attached and then ...

Page 48: ...11 Lift keyboard top cover away from the base enclosure 5 Reverse this procedure to install the keyboard top cover 40 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 49: ... down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 Remove the battery 1 Remove the six Phillips 2 0 4 6 screws 1 2 Lift the battery away from the base enclosu...

Page 50: ... 5400 rpm 7 2 mm 778186 005 IMPORTANT Make special note of each screw and screw lock size and location during removal and replacement Before removing the hard drive or solid state drive follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplug...

Page 51: ...4 Lift the hard drive or solid state drive away from the base enclosure 4 Reverse this procedure to install the hard drive or solid state drive Component replacement procedures 43 ...

Page 52: ...d to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 5 Remove the hard drive or solid state drive see Hard drive or solid state hard drive on page 42 Remove the hard drive or solid state drive mounting bracket 1 Remove th...

Page 53: ...ll external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 Remove the USB Audio board 1 Release the ZIF connector 1 to which the power connector cable is attached then disconnect the power connector ...

Page 54: ...4 Lift the USB Audio board away from the base enclosure 4 Reverse this procedure to install the USB Audio board 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 55: ...connect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 Remove the power button board 1 Remove the one Phillips 2 0 4 6 screw 1 2 Move the board slightly toward the front of the computer ...

Page 56: ...onnected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 Remove the USB port shield 1 Remove the adhesive strip 1 2 Lift the shield away from the base enclosure 2 Reverse this procedure to install the USB port shield 4...

Page 57: ...onfiguration 855965 601 Equipped with an Intel Core i3 6100U 2 3 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 15W and a non Windows operating system for use with the solid state drive configuration 855965 001 Equipped with an Intel Core i3 6100U 2 3 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 15W and the Windows 10 operating system 855962 601 Equipped with an Intel Core i3 6100U 2...

Page 58: ... or solid state drive cable 6 7 Display panel cable 7 8 Power connector cable 8 Remove the system board 1 Remove the ten Phillips 2 0 4 7 screws 50 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 59: ...2 Lift the system board from the left side at an angle 1 3 Release the system board from the base enclosure 2 Reverse this procedure to install the system board Component replacement procedures 51 ...

Page 60: ...connect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System...

Page 61: ...3 Release the WLAN module from the system board 3 Reverse this procedure to install the WLAN module Component replacement procedures 53 ...

Page 62: ... then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 Remove the fan heat sink assembly 1 Disconnect the fan cable 1 2 Loosen the four captive screws 2 in the order shown o...

Page 63: ...an heat sink assembly 1 Remove all thermal material from previous installation if any 2 Apply thermal material to both the processor 1 and the heatsink 2 3 Reverse the steps above to complete the reinstallation of the fan heat sink assembly Component replacement procedures 55 ...

Page 64: ...cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 Remove the memory module s 1 Release the shielding from the system board and remove it 2 Re...

Page 65: ...3 Slide the memory module out of the connector 2 Reverse this procedure to install the memory module Component replacement procedures 57 ...

Page 66: ...rom the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 Remove the speakers 1 Remove the cable from its routing path 1 2 Remove the two Phillips 3 0 5 6 screws 2 3 Carefully peel back the foil as necessary t...

Page 67: ... the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 Remove the power connector cable 1 Remove the p...

Page 68: ...e display panel follow these steps 1 Shut down the computer 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on ...

Page 69: ...ate the display panel from the display back cover 1 CAUTION Do not apply pressure at the middle bottom portion of the panel as this could lead to damage to the TouchScreen board 2 Lift the top of the panel at an angle and remove from the display back cover 2 Reverse this procedure to install the display panel Component replacement procedures 61 ...

Page 70: ...33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 d Display panel see Display panel on page 60 Remove the TouchScreen board 1 Remove the adhesive from the TouchScreen board connector 1 2 Disconnect the TouchScreen board cable 2 3 Release the ZIF connectors 3 to which the display p...

Page 71: ... unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 d Display panel see Display panel on page 60 e TouchScreen board see ...

Page 72: ...e the adhesive and disconnect the cable from the display panel 2 Reverse this procedure to install the display panel cable 64 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 73: ... the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 d Display panel see Display panel on page 60 Re...

Page 74: ...r by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 d Display panel see Display panel on page 60 Remove the WLA...

Page 75: ...3 Lift the cable away from the display back cover 3 Reverse this procedure to install the WLAN antenna Component replacement procedures 67 ...

Page 76: ...he computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 33 and then remove the following components a Battery see Battery on page 41 b USB port shield see USB port shield on page 48 c System board see System board on page 49 d Display panel see Display panel on page 60 Remo...

Page 77: ...3 Remove the hinge cover if necessary 2 Reverse this procedure to install the display panel hinges Component replacement procedures 69 ...

Page 78: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Page 79: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Page 80: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 72 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Page 81: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 73 ...

Page 82: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 74 For information on the recovery options that are available using the recovery media see Using Windows tools on page 75 Use Win...

Page 83: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 84: ... recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 79 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 85: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Page 86: ...rd dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly...

Page 87: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 74 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 88: ...ulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 0 A 12 V dc 5 0 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 0 A 12 V dc 5 0 A 15 V dc 5 0 A 20 V dc 4 5 A 90 W USB C 19 5 V dc 2 31 A 45 W ...

Page 89: ...Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 81 ...

Page 90: ...st be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 91: ...wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupl...

Page 92: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 84 Chapter 11 Recycling ...

Page 93: ...e removal 63 spare part number 25 63 display panel hinges removal 68 spare part number 68 drive light 6 E esc key identifying 13 F fan heat sink assembly removal 54 spare part number 23 54 fn key identifying 13 G graphics product description 1 G sensor spare part number 26 H hard drive product description 1 hard drive or solid state drive removal 42 spare part number 22 42 HDMI port identifying 4 ...

Page 94: ...r requirements 2 processors 1 product name 1 security 2 sensors 2 serviceability 2 video 1 wireless 2 product name 1 product name and number computer 15 R recover options 76 recovery discs 75 77 HP Recovery Manager 76 media 77 starting 77 supported discs 75 system 76 USB flash drive 77 using HP Recovery media 75 recovery media creating 74 creating using HP Recovery Manager 75 recovery partition re...

Page 95: ... description 1 volume buttons identifying 6 W webcam identifying 7 webcam cable spare part number 25 webcam light identifying 7 webcam microphone module removal 65 spare part number 25 65 Windows system restore point 74 75 Windows key identifying 13 Windows tools using 75 wireless certification label 16 wireless product description 2 WLAN antenna identifying 7 removal 66 spare part number 25 66 WL...

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