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7

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press

esc

.

2.

Press

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 67

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

Go to

http://www.hp.com/support

, and then select your country. The HP Support page is displayed.

2.

Click Drivers & Downloads.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

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Summary of Contents for Pavilion x360 m1-u000

Page 1: ...Pavilion x360 m1 Convertible PC model numbers m1 u100 through m1 u199 and m1 u000 through m1 u099 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition July 2016 First Edition April 2016 Document Part Number 854267 002 Product notice This guide describes features that are common to most models ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...ty information 16 Computer major components 17 Display components 24 Miscellaneous parts 26 4 Removal and replacement preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and transporting guidelines 30 Workstation guidelines 30 5 Removal and replacement...

Page 6: ...cs UEFI 67 Downloading HP PC Hardware Diagnostics UEFI to a USB device 67 8 Specifications 69 Dimensions 69 Operating environment 69 Input power 70 9 Backing up restoring and recovering 71 Creating recovery media and backups 71 Creating HP Recovery media select products only 71 Using Windows tools 72 Restore and recovery 73 Recovering using HP Recovery Manager 73 What you need to know before you g...

Page 7: ...10 Power cord set requirements 77 Requirements for all countries 77 Requirements for specific countries and regions 77 11 Recycling 79 Index 80 vii ...

Page 8: ...viii ...

Page 9: ...o 2 5 GHz processor 1866 MHz FSB 2 0 MB L2 cache quad core 6 W Intel Celeron N3350 1 1 GHz turbo up to 2 4 GHz processor 1866 MHz FSB 2 0 MB L2 cache dual core 6 W Intel Core i3 6100U 2 30 GHz processor 1600 MHz FSB 3 0 MB L3 cache dual core 15 W Intel Pentium N3710 1 60 GHz turbo up to 2 56 GHz processor 1600 MHz FSB 2 0 MB L2 cache quad core 6 W Intel Celeron N3060 1 60 GHz turbo up to 2 48 GHz ...

Page 10: ...ible Support for DDR4 2133 Single Channel only on computer models equipped with an Intel Core processor Support for DDR3L 1600 Single Channel only on computer models equipped with an Intel Pentium or Intel Celeron processor Support for up to 2 0 GB onboard system memory only on computer models equipped with an Intel Celeron processor Support for up to 8 GB maximum on board system memory 8192 GB 81...

Page 11: ...or light 720p by 30 frames per second BSI sensor f2 0 88 wide field of vision Dual array digital microphones with beam forming echo cancellation noise suppression and voice recognition software Two speakers Bang Olufsen Play audio Support for Realtek Smart Amp audio codec ALC3258 CG Support for voice recognition Enable HP Noise Cancellation Sensors Accelerometer HP2DCTR ECompass HP9DS1TR Gyroscope...

Page 12: ...es Support for Intel WiDi External media cards Micro Secure Digital SD media reader slot Ports Headphone microphone combo jack HDMI v 1 4 supporting up to 1920 1080 60Hz USB type C 3 1 port Gen 1 supporting charging and data transfer USB 2 0 port Keyboard pointing devices Full sized standard island style backlit keyboard Clickpad with image sensor Multitouch gestures enabled Power requirements Sup...

Page 13: ... PC model numbers used m1 u000 through m1 u099 Operating system continued For Developed Market ML Windows 10 Entry 2 in 1 ML Windows 10 Home ML Windows 10 Value 2 in 1 For Emerging Market EM SL Windows 10 Entry 2 in 1 EM SL Windows 10 Home EM SL Windows 10 Step Up 2 in 1 EM SL Serviceability End user replaceable part AC adapter 5 ...

Page 14: ...splays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 6 Chapter 2 External component identifi...

Page 15: ...se a webcam integrated camera Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer and the antenna location may vary For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to you...

Page 16: ...the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 8 Chapter 2 External component identification ...

Page 17: ...slightly different from the illustration below Item Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Lights 9 ...

Page 18: ...Speakers NOTE Your computer may look slightly different from the illustration below Component Description Speakers Produce sound 10 Chapter 2 External component identification ...

Page 19: ... zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse TouchPad 11 ...

Page 20: ...n select Power and sleep settings or Right click the Start button and then select Power Options 2 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 3 Security cabl...

Page 21: ...es To access this guide Select the Start button select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 6 Volume button Control speaker volume on the computer 1 To increase speaker volume press the back edge of the button 2 To decrease speaker volume press the front edge of the button 7 Drive light B...

Page 22: ...ices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia...

Page 23: ...ts 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 15 ...

Page 24: ...your country or region and then follow the on screen instructions Locating the model number serial number product number and warranty information the model number 1 serial number 2 product number 3 and warranty information 4 are located on the bottom of the computer This information may be needed when travelling internationally or when contacting support 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...s spared at the subcomponent level only For more display assembly spare part information see Display components on page 24 2 Keyboard top cover includes backlight cable and keyboard cable In dragonfly blue finish For use in Belgium 856177 A41 For use in Bulgaria 856177 261 Computer major components 17 ...

Page 26: ...1 For use in Russia 856177 251 For use in Saudi Arabia 856177 171 For use in South Korea 856177 AD1 For use in Spain 856177 071 For use in Switzerland 856177 BG1 For use in Taiwan 856177 AB1 For use in Thailand 856177 281 For use in Turkey 856177 141 For use in the United Kingdom 856177 031 For use in the United States 856177 001 In modern gold finish For use in Belgium 856175 A41 For use in Bulga...

Page 27: ... Turkey 856175 141 For use in the United Kingdom 856175 031 For use in the United States 856175 001 In natural silver finish For use in Belgium 856071 A41 For use in Bulgaria 856071 261 For use in Canada 856071 DB1 For use in the Czech Republic and Slovakia 856071 FL1 For use in Denmark Finland and Norway 856071 DH1 For use in France 856071 051 For use in Germany 856071 041 For use in Greece 85607...

Page 28: ...clude the hard drive bracket cable or screws The hard drive bracket and screws are available using spare part number 856068 001 The hard drive cable is available using spare part numbers 909096 001 and 856066 001 1 TB 5400 rpm SATA 7 2 mm hard drive 762990 005 500 GB 5400 rpm SATA 7 2 mm hard drive 778186 005 500 GB 5400 rpm SATA 7 0 mm 8 0 GB NAND hybrid solid state hard drive 732000 005 8 Hard d...

Page 29: ... 601 Equipped with an Intel Celeron N3350 1 1 GHz turbo up to 2 4 GHz processor 1866 MHz FSB 2 0 MB L2 cache dual core 6 W a graphics subsystem with UMA memory 2 GB of system memory 32 GB eMMC storage and a non Windows operating system 903211 001 Equipped with an Intel Celeron N3350 1 1 GHz turbo up to 2 4 GHz processor 1866 MHz FSB 2 0 MB L2 cache dual core 6 W a graphics subsystem with UMA memor...

Page 30: ...ter models Intel 3165NGWG 1 ac 1 1 Bluetooth 4 0 LE PCIe USB NGFF 2230 Combo Adapter for use in all countries and regions 806723 005 Realtek RTL8723BE 802 11b g n 1 1 Wi Fi Bluetooth 4 0 Combo Adapter for use in all countries and regions except Brazil 855106 855 For use only on computer models with model numbers m1 u000 through m1 u099 Realtek RTL8723BE 802 11b g n 1 1 Wi Fi Bluetooth 4 0 Combo Ad...

Page 31: ...1 21 Bottom cover includes front rubber feet retention magnets shielding and vents In dragonfly blue finish 856058 001 In modern gold finish 856056 001 In natural silver finish 856055 001 Rubber Kit not illustrated includes bottom cover rubber foot strip and screw covers In dragonfly blue finish 856105 001 In modern gold finish 856103 001 In natural silver finish 856102 001 Computer major componen...

Page 32: ...001 4 Display panel cable includes TouchScreen board cable adhesive support strip and double sided adhesive For use on all computer models 902941 001 For use only on computer models with model numbers m1 u100 through m1 u199 856063 001 5 Display hinges 2 include display hinge covers 856070 001 6 Antenna includes antenna cables and transceivers 856050 001 7 Webcam microphone module cable includes G...

Page 33: ...n Intel Core processor 856064 001 For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856065 001 8 Display back cover In dragonfly blue finish 856054 001 In modern gold finish 856052 001 In natural silver finish 856051 001 Display components 25 ...

Page 34: ... Denmark 213353 008 For use in Europe 213350 009 For use in India 404827 003 For use in Israel 398063 003 For use in Italy 213352 008 For use in Japan 349756 002 For use in North America 213349 009 For use in the People s Republic of China 286497 008 For use in South Korea 267836 008 For use in Switzerland 213354 008 For use in Taiwan 393313 003 For use in Thailand 285096 006 For use in the United...

Page 35: ...ome of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure...

Page 36: ...fore removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or...

Page 37: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container the foll...

Page 38: ... proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field servic...

Page 39: ... resistance between the operator and ground To be effective the conductive must be worn in contact with the skin the following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resi...

Page 40: ...nfly blue finish For use in Latin America 856177 161 For use in Belgium 856177 A41 For use in the Netherlands 856177 B31 For use in Brazil for use only on computer models with model numbers m1 u000 through m1 u099 856177 201 For use in Portugal 856177 131 For use in Bulgaria 856177 261 For use in Romania 856177 271 For use in Canada 856177 DB1 For use in Russia 856177 251 For use in the Czech Repu...

Page 41: ...use in the United States 856175 001 In natural silver finish For use in Latin America 856071 161 For use in Belgium 856071 A41 For use in the Netherlands 856071 B31 For use in Brazil for use only on computer models with model numbers m1 u000 through m1 u099 856071 201 For use in Portugal 856071 131 For use in Bulgaria 856071 261 For use in Romania 856071 271 For use in Canada 856071 DB1 For use in...

Page 42: ...front toward you 3 Remove the following 1 Three rubber screw covers on the front edge of the computer 2 One rubber plug on the right side of the computer 3 One flat screw cover in the middle of the computer 4 One rubber foot strip These components are included in the Rubber Kits using the following spare part numbers 856105 001 Rubber Kit in dragonfly blue finish 856103 001 Rubber Kit in modern go...

Page 43: ... the rear edge 2 of the keyboard top cover and swing it up and forward until it detaches from the bottom cover 10 Lift the front edge 1 of the keyboard top cover until the backlight cable and keyboard cable are accessible 11 Release the zero insertion force ZIF connector 2 to which the backlight cable is connected and then disconnect the backlight cable 3 from the system board 12 Release the ZIF c...

Page 44: ...13 Remove the keyboard top cover 6 Reverse this procedure to install the keyboard top cover 36 Chapter 5 Removal and replacement procedures ...

Page 45: ...then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 Remove the TouchPad cable 1 Turn the keyboard top cover upside down with the front toward you 2 Release the ZIF connector 1 to which the TouchPad c...

Page 46: ...the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 Remove the TouchPad 1 Turn the keyboard top cover upside down with the front toward you 2 Remove the seven Phillips M2 0 2 3 screws 1 that secure the TouchPad to the keyboard top cover 3 Remove the TouchPad bracket 2 4 Rem...

Page 47: ...op cover see Keyboard top cover on page 32 Remove the battery 1 Disconnect the battery cable 1 from the system board 2 Remove the four Phillips M2 0 4 6 screws 2 that secure the battery to the bottom cover 3 Detach the connector board cable 3 from the battery The connector board cable is attached to the battery with double sided adhesive 4 Detach the power button board cable 4 from the battery The...

Page 48: ...re unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery cable from the system board see Battery o...

Page 49: ...ve the hard drive bracket 2 5 If it is necessary to replace the hard drive cable detach the cable 3 from the hard drive The hard drive cable is attached to the hard drive with double sided adhesive 6 Slide the cable 4 off of the front end of the hard drive Reverse this procedure to reassemble and install the hard drive Component replacement procedures 41 ...

Page 50: ...e power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery cable from the system board see Battery on page 39 Remove the solid state drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the solid state drive to the computer The solid sta...

Page 51: ...or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery cable from the system board see Battery on page 39 Remove the connector board 1...

Page 52: ...5 Remove the connector board 5 Reverse this procedure to install the connector board 44 Chapter 5 Removal and replacement procedures ...

Page 53: ...nect the battery cable from the system board see Battery on page 39 Remove the power button board 1 Release the ZIF connector 1 to which the power button board cable is connected and then disconnect the power button board cable from the connector board 2 Detach the power button board cable 2 from the battery The power button board cable is attached to the battery with double sided adhesive 3 Remov...

Page 54: ...z FSB 2 0 MB L2 cache dual core 6 W a graphics subsystem with UMA memory 2 GB of system memory 32 GB eMMC storage and a non Windows operating system 903211 001 Equipped with an Intel Celeron N3350 1 1 GHz turbo up to 2 4 GHz processor 1866 MHz FSB 2 0 MB L2 cache dual core 6 W a graphics subsystem with UMA memory a graphics subsystem with UMA memory and the Windows 10 Professional operating system...

Page 55: ... you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery cable from the system board see Bat...

Page 56: ...tors as shown in the following illustration 2 Remove the five Phillips PM2 0 4 6 screws 1 that secure the system board to the bottom cover 3 Lift the left side of the system board 2 until the RTC battery cable connector is accessible 4 Disconnect the RTC battery cable 3 from the system board 48 Chapter 5 Removal and replacement procedures ...

Page 57: ...Intel Pentium or Intel Celeron processor 691740 005 Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the comput...

Page 58: ... part number 856069 001 3 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 4 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 50 Chapter 5 Removal and replacement procedures ...

Page 59: ...ssage remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconne...

Page 60: ...3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Reverse this procedure to install the WLAN module 52 Chapter 5 Removal and replacement procedures ...

Page 61: ...e steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery c...

Page 62: ...s of the fan heat sink assembly and the system board each time the fan heat sink assembly is removed Thermal paste is used on the processor 1 and the fan heat sink assembly section 2 that services it Reverse this procedure to install the fan heat sink assembly 54 Chapter 5 Removal and replacement procedures ...

Page 63: ...e computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery cable from the system board see Battery on page 39 6 Remove the system board see System board on page 46 Remove the speakers 1 Remove the Phillips PM2 0 4 6 screw 1 that secures the speakers to the bottom cover 2 Release the display panel cable and the wireless antenna cables from the routing clip...

Page 64: ...onnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery cable from the system board see Battery on page 39 6 Remove the system board see System board on page 46 Remove the display assembly 1 Tilt the display forward to an upright position 2 Remove the four Phillips PM2 5 4 2 screws that secure the display assembly to ...

Page 65: ...l assembly upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel assembly b Swing the top edge 3 of the display panel assembly up and forward until the display panel assembly rests upside down in front of the display back cover c Release the adhesive support strip 1 that secures the dis...

Page 66: ...g spare part numbers 856063 001 for use only on computer models with model numbers m1 u100 through m1 u199 and 902941 001 for use only on computer models with model numbers m1 u000 through m1 u099 and includes the TouchScreen board cable i Remove the display panel assembly 8 The 11 6 in HD AG 1366 768 WLED UWVA TouchScreen display panel assembly is available using spare part number 856101 001 7 If...

Page 67: ...The webcam microphone module is available using spare part number 833962 005 8 If it is necessary to replace the G sensor board a Remove the display panel assembly b Release the shielding tab 1 that covers the G sensor board c Disconnect the G sensor board cable 2 from the G sensor board Component replacement procedures 59 ...

Page 68: ...The G sensor board is available using spare part number 856098 001 9 If it is necessary to replace the display hinges a Remove the display panel assembly b Remove the six Phillips PM2 5 3 0 broad head screws 1 that secure the display hinges to the display back cover c Release the display hinges 2 by swinging them outward 60 Chapter 5 Removal and replacement procedures ...

Page 69: ...Detach the wireless antenna transceivers 1 from the display back cover The wireless antenna transceivers are secured to the display back cover with double sided adhesive d Release the shielding tabs 2 that secure the wireless antenna cables e Detach the retention tape 3 that secures the wireless antenna cables f Release the wireless antenna cables from the routing clips 4 and channel built into th...

Page 70: ...isplay hinges c Remove the wireless antenna cables and transceivers d Disconnect the webcam microphone module cable from the webcam microphone module e Detach the retention tape 2 that secures the webcam microphone module cable f Release the shielding tabs 3 that secure the webcam microphone module cable g Release the webcam microphone module cable from the routing clips 4 and channel built into t...

Page 71: ...64 001 for use only on computer models equipped with an Intel Core processor and 856065 001 for use only on computer models equipped with an Intel Pentium or Intel Celeron processor and includes the G sensor board cable Reverse this procedure to reassemble and install the display assembly Component replacement procedures 63 ...

Page 72: ...ct all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 32 5 Disconnect the battery cable from the system board see Battery on page 39 6 Remove the system board see System board on page 46 Remove the power connector cable 1 Detach the clips 1 on the power connector cable bracket from the tabs built into the bottom cover 2 Remove the power connector ...

Page 73: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 74: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 75: ...SB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 67 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI...

Page 76: ... to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 68 Chapter 7 Using HP PC Hardware Diagnostics UEFI ...

Page 77: ...with solid state drive installed 1 3 kg 2 93 lbs Operating environment Factor Metric U S Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Dimensions 69 ...

Page 78: ...ter or a DC power source that is supplied and approved by HP for use with this computer the computer can operate on DC power within the following specifications Operating voltage and current varies by platform The voltage and current for your computer is located on the regulatory label Input power Rating Operatng voltage and current 19 5 dc 2 31 A 45 W 19 5 dc 3 33 A 65 W 19 5 dc 4 62 A 90 W 19 5 ...

Page 79: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 71 For information on the recovery options that are available using the recovery media see Using Windows tools on page 72 Us...

Page 80: ...rately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find co...

Page 81: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 76 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 82: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots...

Page 83: ...to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and...

Page 84: ...overy partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 71 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Reco...

Page 85: ... approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used the power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region the appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standa...

Page 86: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 the flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 87: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 79 ...

Page 88: ...k cover spare part numbers 25 display components 7 24 display panel product description 2 display panel assembly removal 57 spare part number 24 58 display panel cable removal 58 spare part number 58 spare part numbers 24 drive light 13 drives precautions 28 preventing damage 28 DVD RW Drive spare part number 26 E electrostatic discharge 29 equipment guidelines 31 esc key 8 F fan heat sink assembl...

Page 89: ...lines 30 plastic parts service considerations 27 pointing device product description 4 ports HDMI 14 product description 4 USB 2 0 12 USB 3 0 charging 14 power button 12 power button board removal 45 spare part number 22 45 power connector 14 power connector cable removal 64 spare part number 22 23 64 power cord set requirements 77 spare part numbers 26 power light 12 power requirements product de...

Page 90: ...ng 72 system restore point creating 71 T tools required 27 TouchPad buttons 11 removal 38 spare part number 20 38 TouchPad cable removal 37 spare part numbers 20 37 TouchPad components 11 TouchPad zone 11 transporting guidelines 30 U USB 2 0 port 12 USB 3 0 charging port 14 USB to Gigabit RJ45 adapter spare part number 26 V vents 15 video product description 3 volume buttons 13 W webcam 7 webcam l...

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