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User Guide

Summary of Contents for Pavilion g6-2000

Page 2: ...itional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2012 Document Part Number 677575 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on thi...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...and speakers 11 Keys 12 Bottom 13 Labels 14 3 Connecting to a network 15 Connecting to a wireless network 16 Using the wireless controls 16 Using the wireless button 16 Using HP Connection Manager 16 Using operating system controls 17 Using a WLAN 17 Using an Internet service provider 17 Setting up a WLAN 18 Configuring a wireless router 18 Protecting your WLAN 18 Connecting to a WLAN 19 Using Blu...

Page 6: ...models only 26 Managing your photo audio and video files 26 5 Using the keyboard and pointing devices 27 Using the keyboard 28 Using ALT GR key combinations 28 Using the action keys 28 Using the hot keys 29 Using the keypad 30 Using the integrated numeric keypad 30 Using the TouchPad 31 Turning the TouchPad off or on 31 Navigating 32 Selecting 32 Using TouchPad gestures 33 Scrolling 34 Pinching Zo...

Page 7: ...SB device 47 Inserting and removing a digital storage card 48 Using optical drives 49 Inserting an optical disc 50 Removing an optical disc 50 Sharing drives on the network 51 8 Maintaining your computer 52 Improving performance 52 Handling drives 52 Replacing a hard drive 53 Using HP 3D DriveGuard select models only 55 Using Disk Defragmenter 55 Using Disk Cleanup 55 Adding or replacing memory mo...

Page 8: ... Backing up restoring and recovering 71 Creating backups 71 Creating recovery media to recover the original system 71 What you need to know 71 Creating the recovery media 72 Creating system restore points 72 What you need to know 72 Creating a system restore point 72 Backing up system and personal information 73 Tips for a successful backup 73 What you need to know 73 Creating a backup using Windo...

Page 9: ...nection is very weak 83 Cannot connect to the wireless router 83 Network status icon is not displayed 84 Audio problems 84 Power management problems 84 Resolving a low battery level 85 Resolving a low battery level when external power is available 85 Resolving a low battery level when no power source is available 85 Resolving a low battery level when the computer cannot exit Hibernation 85 Trouble...

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Page 11: ...mputer we recommend the following steps If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 15 Become familiar with the computer hardware and software Go to Getting to know your computer on page 4 and Enjoying entertainment features on page 21 for information Update or purchase antivirus software Learn more at Using antivirus softwar...

Page 12: ...now you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 23 You know you can create a powerful presentation with Microsoft applications But did you know you can also connect to a projector to share your ideas with a group See Connecting a VGA monitor or projecto...

Page 13: ...s Important regulatory notices including proper battery disposal information Limited Warranty To access the warranty select Start Help and Support User Guides or go to http www hp com go orderdocuments Specific warranty information about this computer You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DV...

Page 14: ...tical drive Reads and writes to an optical disc 2 Optical drive light Green or Amber The optical drive is being accessed Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 Power light White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components Off...

Page 15: ... of USB ports see Using a USB device on page 46 7 AC adapter light White The AC adapter is connected and the battery is charged Blinking white The battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The computer is using DC power 8 Power connector Connects an AC adapter 9 Security cable slot Attaches an optional security cable to the computer N...

Page 16: ...tion 3 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio device 4 RJ 45 network jack Connects a network cable 5 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 46 6 Audio in microphone jack Connects...

Page 17: ...headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled 8 Digital Media Slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Mult...

Page 18: ...use the webcam select Start All Programs Communication and Chat CyberLink YouCam 4 Webcam light On The webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your cou...

Page 19: ...light Amber The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top 9 ...

Page 20: ...nergy saving mode that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 TouchPad light Amber ...

Page 21: ...tion press the button down briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Pane...

Page 22: ...f the integrated numeric keypad Press the key to alternate between the standard numeric function of an external keypad selected the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 7 Integrated numeric keypad Set at the factory to function l...

Page 23: ... state drive SSD hard drive bay wireless compartment and memory module compartment The service door provides access to the keyboard ODD SSD hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in...

Page 24: ...Authenticity Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels Provide information about wireles...

Page 25: ... travel with you wherever you go But even at home you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world 15 ...

Page 26: ...atures Wireless button wireless switch or wireless key referred to in this chapter as the wireless button HP Connection Manager software Operating system controls Using the wireless button The computer has a wireless button one or more wireless devices and one wireless light All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on t...

Page 27: ...orporate or public WLAN typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions A home or small office WLAN typically uses a wireless router which allows several wireless and wired computers to share an Internet connection a printer and files without requiring additional pieces of hardware or software To use...

Page 28: ...le provided with the router When the computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any securit...

Page 29: ... connect to a network or to create a new network connection After the connection is made place the mouse pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection NOTE The functional range how far your wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic ...

Page 30: ...tion if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wal...

Page 31: ...t center connect external devices like speakers headphones monitor projector TV and high definition devices Multimedia Features Here are some of the entertainment features on your computer Component Description 1 Internal microphone Records sound 2 Webcam Records video and captures still photographs To use the webcam select Start All Programs Communication and Chat CyberLink YouCam 3 Webcam light ...

Page 32: ...afety information see the Regulatory Safety and Environmental Notices 7 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 8 USB 3 0 ports 2 Connect optional USB 3 0 devices and provide enhanced USB power performance NOTE For details about different types of USB ports see Using a USB device on page 46 9 HDMI port Connects an opt...

Page 33: ...ce manufacturer s instructions To connect high definition speakers to the computer see Configuring audio settings with HDMI TV on page 26 Before connecting audio devices be sure to adjust the volume Connecting headphones You can connect wired headphones to the headphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions WARNING To re...

Page 34: ... a video graphics array VGA port which connects analog video devices Some computers also have an high definition multimedia interface HDMI port which allows you to connect a high definition monitor or TV IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Check the device manufacturer s instructions if you have questions Connecting a ...

Page 35: ...DMI cable sold separately To connect a high definition TV or monitor to your computer 1 Connect one end of the HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the high definition TV or monitor 3 Press f4 to alternate the computer screen image between 4 display states View the screen image on the computer View the screen image simultaneously on both the computer ...

Page 36: ...isplay and Wireless Music select models only Intel Wireless Display and Wireless Music allow you to transmit your computer content wirelessly to your receive display device such as HDTV monitor projector game console Blu ray player or DVR by using an optional wireless adapter purchased separately For details about using the wireless adapter see the manufacturer s instructions To open Intel Wireles...

Page 37: ...tion keys or hot key functions to perform routine tasks simply In addition to the pointing devices such as a TouchPad included with your computer you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer To customize pointing device settings button configuration click speed and pointer options select Start Control Panel and type mouse in the se...

Page 38: ... on opening Setup Utility BIOS and then follow the instructions at the bottom of the screen To activate the assigned function after disabling the action key feature you must press the fn key in combination with the appropriate action key CAUTION Use extreme care when making changes in Setup Utility Errors can prevent the computer from operating properly Icon Key Description f1 Opens Help and Suppo...

Page 39: ...incrementally as long as you hold down the key f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using the hot keys A hot key is a combination of the fn key and the esc key To use a hot key Briefly press the fn key and then briefly press the second key of the combination Function Hot key Desc...

Page 40: ...tandard numeric function of an external keypad selected at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric functi...

Page 41: ...ke the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons as you would use the buttons on an external mouse Turning the TouchPad off or on To turn the TouchPad off or on quickly double tap the TouchPa...

Page 42: ...ide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse 32 Chapter 5 Using the keyboard and pointing devices ...

Page 43: ...ouchPad gestures are not supported in all programs To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Click a gesture to activate the demonstration To turn the gestures off or on 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Select the check box next to the gesture that you want to turn off or on 3 Click Apply and then...

Page 44: ... in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together 34 Chapter 5 Using the keyboard and pointing devices ...

Page 45: ...efinger in the TouchPad zone Move the right forefinger around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move your right forefinger from 3 o clock to 12 o clock NOTE Rotating is disabled at the factory by default Using the TouchPad 35 ...

Page 46: ...n battery power and an AC power source is not available to charge the battery it is important to monitor and conserve the battery charge Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation 36 Chapter 6 Managing power ...

Page 47: ...Sleep after a specific period of inactivity depending on whether the computer is running on battery power or on external power Power settings and timeouts can be changed using Power Options in Windows Control Panel With the computer on you can initiate Sleep in any of the following ways Briefly press the power button Close the display Select Start click the arrow next to the Shut down button and t...

Page 48: ...en Setting password protection on wakeup To set the computer to prompt for a password when exiting Sleep or Hibernation follow these steps 1 Select Start Control Panel System and Security Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended NOTE If you need to create a user account password...

Page 49: ... move the pointer over the Power Meter icon at the far right of the taskbar To access Power Options or to change the power plan click the Power Meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The battery icon displays a message if the battery reaches a low or critical battery level Using the power meter 3...

Page 50: ...ightness High Performance Favors performance but may use more energy You can also create your own power plan and customize it to suit your needs Use HP Power Manager or Windows Control Panel to select a power plan or to create your own plan To start HP Power Manager select Start Control Panel Hardware and Sound HP Power Manager To access the Power Options in the Control Panel select Start Control ...

Page 51: ... HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information So before removing the battery save your work and initiate Hibernation or shut down the computer through Windows To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically ret...

Page 52: ...ea displays a low or critical battery notification NOTE For additional information about the power meter see Using the power meter on page 39 The computer takes the following actions for a critical battery level If Hibernation is enabled and the computer is on or in the Sleep state the computer initiates Hibernation If Hibernation is disabled and the computer is on or in the Sleep state the comput...

Page 53: ...s guide select Start Help and Support User Guides Replacing a user replaceable battery Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP website for...

Page 54: ... WARNING Do not charge the computer battery while you are onboard an aircraft When charging or calibrating a battery When installing or modifying system software When writing information to a disc When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power The battery begins to charge The display brightn...

Page 55: ...wn the computer under any of the following conditions When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video port When the computer will be unused and disconnected from external power for an extended period Although you can shut down the computer with the power button the recommended ...

Page 56: ...es come with software that must be installed NOTE For information about connecting external wireless devices see Connecting to a network on page 15 NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have more than one USB port because this versatile interface allows you to connec...

Page 57: ...vice 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Connecting a powered USB device CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is...

Page 58: ...vice has been detected and a menu of options displays To remove a digital storage card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the digital card 1 Save your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow ...

Page 59: ... is a high capacity optical disc It can store more information than a CD A double sided DVD can store up to 17 GB The following DVD formats are available DVD Recordable DVD R or DVD R which allow the computer to read information and to record information one time on the DVD After the information is recorded on the disc it cannot be changed or erased it is permanent The DVDs can be used in DVD R dr...

Page 60: ...ition the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 6 Close the disc tray NOTE After you insert a disc a short pause is normal If you hav...

Page 61: ...data and install applications by sharing drives connected to another computer in your network NOTE Some discs such as DVD movies and games may be copy protected and therefore unusable through DVD or CD drive sharing To share on the same network 1 From the computer you are sharing select Start Computer 2 Right click what you want to share and click Properties 3 Select the Sharing tab and then selec...

Page 62: ...computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive discharge static electricity by touching the unpainted metal surface of the drive Do not touch the connector pins on a removable drive or on the computer Do not use excessive force when inserting a drive into a d...

Page 63: ...mation loss or an unresponsive system Before removing or installing a drive shut down the computer If you are unsure whether the computer is off in the Sleep state or in Hibernation turn the computer on and then shut it down through the operating system 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet...

Page 64: ...drive cable 1 from the hard drive 6 Remove the front bumper 2 and back bumper 3 from the hard drive 7 Remove the 4 screws 4 from the hard drive and remove the bracket 5 from the hard drive To install a hard drive reverse this procedure 54 Chapter 8 Maintaining your computer ...

Page 65: ... Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may take m...

Page 66: ...alling a memory module CAUTION Electrostatic discharge ESD can damage electronic components Before beginning any procedure ensure that you are discharged of static electricity by touching a grounded metal object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or...

Page 67: ...f the service door 3 and then maintain an angle while removing the service door 4 8 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up Improving performance 57 ...

Page 68: ...the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the module into the memory module slot 2 until it is seated c Gently press the memory module 3 down applying pressure to both ...

Page 69: ...10 Replace the service door 11 Replace the battery 12 Turn the computer right side up and then reconnect external power and external devices 13 Turn on the computer Improving performance 59 ...

Page 70: ... drivers allows your computer to run the latest technology available For example older graphics components might not work well with the most recent gaming software Without the latest driver you would not be getting the most out of your equipment Go to http www hp com support to download the latest versions of HP programs and drivers In addition register to receive automatic update notifications wh...

Page 71: ...atch the computer NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad and keyboard CAUTION Never allow liquids to drip between the keys on the keyboard even when you are cleaning the computer This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static...

Page 72: ...damage drives If you plan to use the computer during a flight listen for the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If the computer will be unused and disconnected from external power for more than 2 weeks remove the battery and store it separately If you are shipping the computer or a drive use sui...

Page 73: ...ther system identification information Administrator password Ongoing or future threats to the computer Software updates Unauthorized access to a Windows user account User password Unauthorized removal of the computer Security cable lock Locating your security software HP Security Assistant provides a starting location for quick access to a collection of security software applications that are org...

Page 74: ...re passwords in a file on the computer When creating passwords follow requirements set by the program Change your passwords at least every three months An ideal password is long and has letters punctuation symbols and numbers Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about Windows password...

Page 75: ...ed changed or deleted To set change or delete an administrator or power on password in Setup Utility BIOS 1 Open Setup Utility BIOS by turning on or restarting the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc 2 Use the arrow keys and follow the on screen instructions When the Startup Menu is displayed press f10 3 Use th...

Page 76: ...nstalled on your computer should be regularly updated to correct security problems and improve software performance For more information see Updating programs and drivers on page 60 Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory Microsoft sends out alerts regarding critical updates To protect the ...

Page 77: ...ing on page 71 Using an optional security cable lock A security cable lock which is purchased separately is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer m...

Page 78: ...sc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS m...

Page 79: ...eep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start Help and Support Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the d...

Page 80: ... allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instruc...

Page 81: ...ms What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW...

Page 82: ...r emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uni...

Page 83: ...y the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document or graphics program and then select Edit Paste The screen image is added to the document 4 Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the ...

Page 84: ...ity Backup and Restore 2 Follow the on screen instructions to schedule and create a backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see Restoring specific f...

Page 85: ...indows Backup and Restore 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Su...

Page 86: ...y partition 1 Access HP Recovery Manager in either of the following ways Select Start and type recovery in the search field Select Recovery Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click Sy...

Page 87: ...s f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window Restore and recovery 77 ...

Page 88: ...r or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Operating voltage and current varies by platform Input power Rating Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19 V dc 4 74 A or 19 5 V 4 62 A 90 W DC plug of external HP power supply NOTE This product is designed for IT ...

Page 89: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 79 ...

Page 90: ...13 Troubleshooting and support Troubleshooting Contacting customer support 80 Chapter 13 Troubleshooting and support ...

Page 91: ... tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Wireless connection problems Some possible causes for wireless connection problems include the following Wireless device is not turned on Wireless device is not installed correctly or has been disabled Wireless device encountered interference from other devices Wireless device or router hardware...

Page 92: ...d Support Cannot connect to a preferred network You may not be able to connect to a preferred network because it is a security enabled WLAN You must have the security code to connect to this type of WLAN See the next section for additional information If entering a security code is not the problem you may have a corrupted WLAN connection Many times Windows can automatically repair a corrupted WLAN...

Page 93: ...t the network in the list right click the network and then click Properties NOTE If the network you want is not listed check with the network administrator to be sure that the router or access point is operating 4 Click the Security tab and enter the correct wireless encryption data into the Network security key box 5 Click OK to save these settings WLAN connection is very weak If the connection i...

Page 94: ...mputer model number in the search box 4 Press enter and then follow the on screen instructions NOTE If the WLAN device you are using was purchased separately consult the manufacturer s website for the latest software Audio problems To check the audio functions on your computer follow these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click the Sounds ta...

Page 95: ... button Troubleshooting an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power The computer does not turn on The display does not turn on The power lights are off To test the AC adapter 1 Shut down the computer 2 Remove the battery from the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn ...

Page 96: ...ntactHP NOTE For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English Email HP Customer Support Find HP Customer Support worldwide telephone numbers Locate an HP service center 86 Chapter 13 Troubleshooting and support ...

Page 97: ...installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching ...

Page 98: ...47 caps lock light identifying 10 caring for your computer 61 Certificate of Authenticity label 14 checking audio functions 23 cleaning your computer 61 components bottom 13 display 8 left side 6 right side 4 top 9 computer traveling 42 configuring audio for HDMI 26 connecting to a WLAN 19 connector power 5 conservation power 42 corporate WLAN connection 19 critical battery level 42 CyberLink Powe...

Page 99: ...ompartment identifying 13 Microsoft Certificate of Authenticity label 14 mouse external setting preferences 27 mute light identifying 10 N network jack identifying 6 num lock key identifying 12 30 O operating environment 79 operating system Microsoft Certificate of Authenticity label 14 Product Key 14 optical disc inserting 50 removing 50 optical drive eject button identifying 4 optical drive ligh...

Page 100: ...ooting disc drive 81 troubleshooting low battery level 85 troubleshooting power management 84 troubleshooting wireless connection 81 turning off the computer 45 U unresponsive system 45 USB 3 0 ports identifying 6 22 USB cable connecting 47 USB devices connecting 46 description 46 removing 47 USB hubs 46 USB ports identifying 5 22 using external AC power 44 using passwords 64 using the power meter...

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