HP Pavilion g4-2000 User Manual Download

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Finding battery information

Help and Support provides the following tools and information about the battery:

●

Battery Check tool to test battery performance

●

Information on calibration, power management, and proper care and storage to maximize battery
life

●

Information on battery types, specifications, life cycles, and capacity

To access battery information:

▲

Select

Start

Help and Support

Learn

Power Plans: Frequently Asked Questions

Using Battery Check

Battery Check in Help and Support provides information on the status of the battery installed in the
computer.

To run Battery Check:

Connect the AC adapter to the computer.

NOTE:

The computer must be connected to external power for Battery Check to work properly.

Select

Start

Help and Support

Troubleshoot

Power, Thermal and Mechanical

Click the

Power

tab, and then click

Battery Check

Battery Check examines the battery and its cells to see if they are functioning properly, and then
reports the results of the examination.

Displaying the remaining battery charge

▲

Move the pointer over the power meter icon in the notification area, at the far right of the taskbar.

Using battery power

Summary of Contents for Pavilion g4-2000

Page 1: ...User Guide HP Notebook ...

Page 2: ...d as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2012 Document Part Number 681039 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software pro...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...ng 14 Using an Internet service provider 15 Creating a wireless connection 16 Identifying wireless and network status icons 16 Turning wireless devices on or off 17 Using HP Connection Manager select models only 17 Using operating system controls 17 Using a WLAN 18 Connecting to an existing WLAN 18 Setting up a new WLAN network 19 Configuring a wireless router 19 Protecting your WLAN 20 Roaming to...

Page 6: ...he action keys 28 Using the hotkeys 30 5 Multimedia and other features 31 Using the media activity controls 31 Audio 31 Adjusting the volume 32 Checking audio functions on the computer 32 Intel Wireless Display 33 Using Beats Audio select models only 33 Webcam 34 Video 34 VGA 34 HDMI 35 Configuring audio for HDMI 35 Using CyberLink PowerDVD select models only 36 6 Power management 37 Inserting or ...

Page 7: ...w battery level when a charged battery is available 47 Resolving a low battery level when no power source is available 47 Resolving a low battery level when the computer cannot exit Hibernation 47 Conserving battery power 47 Storing a battery 48 Disposing of a used battery 48 Replacing the battery 48 Using external AC power 49 Testing an AC adapter 50 HP CoolSense 51 Refreshing your software conte...

Page 8: ...5 Removing an optical disc 66 When the disc tray opens normally 66 When the disc tray fails to open normally 67 Sharing optical drives 68 9 Memory modules 69 Adding or replacing memory modules 69 10 Securing your computer and information 74 Locating your security software select models only 75 Using passwords 75 Setting Windows passwords 76 Setting passwords in Setup Utility BIOS 76 Using the fing...

Page 9: ...d time 87 12 Setup Utility BIOS and System Diagnostics 88 Using Setup Utility BIOS 88 Starting Setup Utility BIOS 88 Changing the language of Setup Utility BIOS 88 Navigating and selecting in Setup Utility BIOS 89 Displaying system information 89 Restoring factory settings in Setup Utility BIOS 90 Exiting Setup Utility BIOS 90 Updating the BIOS 91 Determining the BIOS version 91 Downloading a BIOS...

Page 10: ...ntacting customer support 100 Appendix B Cleaning your computer 101 Cleaning the display 101 Cleaning the sides and cover 101 Cleaning the TouchPad and keyboard 101 Appendix C Traveling with the computer 102 Appendix D Updating programs and drivers 104 Appendix E Electrostatic Discharge 105 Appendix F Specifications 106 Input power 106 DC plug of external HP power supply 106 Operating environment ...

Page 11: ...ke the following steps 1 Set up your wired or wireless network For more information see Networking on page 14 2 Update your antivirus software For more information see Securing your computer and information on page 74 3 Create recovery discs or a recovery flash drive For instructions see Backup and recovery on page 81 4 Get to know your computer see Getting to know your computer on page 4 and Poin...

Page 12: ...To access Help and Support select Start Help and Support NOTE For country or region specific support go to http www hp com support select your country or region and follow the on screen instructions Operating system information Software driver and BIOS updates Troubleshooting tools Instructions for contacting customer support Regulatory Safety and Environmental Notices To access this guide Select ...

Page 13: ...ies regions HP may provide a printed HP Limited Warranty in the box For some countries regions where the warranty is not provided in printed format you may request a printed copy from http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI ...

Page 14: ...on 2 TouchPad on off button Turns the TouchPad on or off 3 TouchPad zone Moves the pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 4 Chapter 2 Getting to know your computer ...

Page 15: ...om inactivity For more information see Initiating Sleep or Hibernation on page 40 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 4 Caps lock light On Caps lock is on 5 TouchPad light On The TouchPad is off Off T...

Page 16: ...he button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or see Setting power options on page 40 2 Web browser button Opens the default Web browser 3 F...

Page 17: ... models only when pressed in combination with the fn key Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can view and control the bass settings through the Windows operating system To view and control the bass properties Select Start Control Panel Hardware and Sound Beats Audio Control Panel 5 Windo...

Page 18: ...ollowing digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC 2 Speakers 2 Produce sound 8 Chapter 2 Getting to know your computer ...

Page 19: ...additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled NOTE The microphone function is operational only when used with a headphone microphone unit that has a 4 conductor audio connector 4 USB 2 0 port Connects optional USB devices 5 Power connector Connects an AC adapter 6 Battery light White ...

Page 20: ...leep state Off The computer is off or in Hibernation 4 Hard drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For information on HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 59 5 External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack Connects a network cable 7 HDM...

Page 21: ...ill photographs To use the webcam select Start All Programs Communication and Chat CyberLink YouCam The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Th...

Page 22: ...onents and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Battery release latch Releases the battery from the battery bay and releases the hard drive memory module compartment cover 5 Memory module compartment Contains the memory module slots the wireless LAN WLAN module and the mSATA drive select models only 6 Hard drive bay Holds the hard dri...

Page 23: ...duct Key to update or troubleshoot the operating system The Microsoft Certificate of Authenticity is located on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of...

Page 24: ... two types of Internet access Wireless see Creating a wireless connection on page 16 Wired see Connecting to a wired network on page 22 NOTE You must set up Internet service before you can connect to the Internet 14 Chapter 3 Networking ...

Page 25: ... locations These icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services To set up a new Internet account or configure the computer to use an existing account double click an icon and then follow the on screen instructions Windows Connect to the Internet Wizard This wizard allows you to connect to the Internet in any of the following s...

Page 26: ...pens HP Connection Manager which enables you to create and manage WLAN and Bluetooth connections Wired network connected Indicates that one or more network devices are connected to the network Network disabled disconnected Indicates that all network devices are disabled in Windows Control Panel Network connected Indicates that one or more network devices are connected to a network Network disconne...

Page 27: ...ion Manager allows you to manage the following devices Wireless local area network WLAN Wi Fi Bluetooth HP Connection Manager provides information and notifications on connection status and power status Status information and notifications are provided in the notification area at the far right of the taskbar To open HP Connection Manager Click the HP Connection Manager icon in the notification are...

Page 28: ...to complete the connection NOTE If no WLANs are listed you are out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to click Open Network and Sharing Center and then click Set up a new connection or network A list of options is displayed You can choose to manually search for and connect to a network or to create a new network connection After the co...

Page 29: ...cess the Internet Configuring a wireless router For help in setting up a WLAN see the information provided by your router manufacturer or your ISP The Windows operating system also provides tools to help you set up a new wireless network To use the Windows tools to set up your network select Start Control Panel Network and Internet Network and Sharing Center Set up a new connection or network Set ...

Page 30: ...ends that you select WPA2 which is the most advanced of the three encryption protocols The use of WEP encryption is not recommended because it can be overcome with little effort Wi Fi Protected Access WPA and Wi Fi Protected Access II WPA2 use security standards to encrypt and decrypt data transmitted over the network Both WPA and WPA2 dynamically generate a new key for every packet and they also ...

Page 31: ... ICS HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet When two or more computers are connected using Bluetooth and Internet Connection Sharing ICS is enabled on one of the computers the other computers may not be able to connect to the Internet using the Bluetooth network The strength of Bluet...

Page 32: ...nterference from TV and radio reception orient the circuitry end of the cable 2 toward the computer To connect the network cable 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into ...

Page 33: ...ons To access Mouse Properties select Start Devices and Printers Then right click the listing that represents your computer and select Mouse settings Using the TouchPad NOTE The TouchPad on your computer may look slightly different from the illustrations in this section see Getting to know your computer on page 4 for specific information about the TouchPad on your computer To move the pointer slid...

Page 34: ... TouchPad is on The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on The following table shows and describes the TouchPad display icons TouchPad light Icon Description Amber Indicates that the TouchPad is off Off Indicates that the TouchPad is on 24 Chapter 4 Pointing devices and keyboard ...

Page 35: ...inter slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse Using pointing devices 25 ...

Page 36: ... To view the demonstration of a gesture 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Click a gesture to activate the demonstration To turn the gestures on or off 1 Select Start Control Panel Hardware and Sound Synaptics TouchPad 2 Select the check box next to the gesture that you want to turn on or off 3 Click Apply and then click OK 26 Chapter 4 Pointing devices and keyboa...

Page 37: ...OTE Scrolling speed is controlled by finger speed NOTE Two finger scrolling is enabled at the factory Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together NOTE Pinching zooming is enabled at the factory Using poin...

Page 38: ...s the screen brightness level incrementally as long as you hold down the key f3 Increases the screen brightness level incrementally as long as you hold down the key f4 Switches the screen image among display devices connected to the system For example if a monitor is connected to the computer pressing this key alternates the screen image from the computer display to the monitor display to a simult...

Page 39: ...you hold down the key f10 Increases speaker volume incrementally as long as you hold down the key f11 Mutes or restores speaker sound f12 Turns the wireless feature on or off NOTE A wireless network must be set up before a wireless connection is possible Using the keyboard 29 ...

Page 40: ... system BIOS version number Control the bass settings select models only fn b Enables or disables the Beats Audio bass settings select models only Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system To view and control the ...

Page 41: ...nd a media file see Using the action keys on page 28 for information about your computer s media activity controls Audio Your computer provides a variety of audio related opportunities Play music Record sound Download music from the Internet Create multimedia presentations Transmit sound and images with instant messaging programs Stream radio programs Create burn audio CDs using the installed opti...

Page 42: ...kground noise To check the audio functions on your computer follow these steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your comput...

Page 43: ...less is enabled on your computer before using the wireless display NOTE Intel Wireless Display does not support 3D playback on external display devices Using Beats Audio select models only Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default To enable or disable the Beats Audio bass settings Press fn b or Se...

Page 44: ...ebcam select Start All Programs Communication and Chat CyberLink YouCam For information on using the webcam select Start Help and Support Video Your computer has the following external video ports VGA HDMI VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer To connec...

Page 45: ... device manufacturer s instructions for additional information NOTE For more information on switching the screen image see Using the action keys on page 28 Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speakers icon...

Page 46: ...u can enjoy music CDs and DVD and Blu ray Disc BD movies You can also manage and edit your photo collections To start CyberLink PowerDVD select Start All Programs Music Photos and Videos and then click CyberLink PowerDVD 10 For more information on using CyberLink PowerDVD see the PowerDVD software Help 36 Chapter 5 Multimedia and other features ...

Page 47: ...serting the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Align the battery 1 with the outer edge of the battery bay and then rotate the battery into the battery bay 2 until it is firmly seated The battery release latch automatically locks the battery into place Inserting or removing the battery 37 ...

Page 48: ...and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward and remove it from the computer 38 Chapter 6 Power management ...

Page 49: ... down the computer with the power button the recommended procedure is to use the Windows Shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible 1 Save your work and close all open programs 2 Select Start Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures t...

Page 50: ...on does not display as an option NOTE Rapid Start Technology is enabled at the factory and can be disabled in Setup Utility BIOS If Rapid Start Technology is disabled in Setup Utility BIOS Hibernation options are available to be actively selected In the Sleep state the screen clears and your work is saved to memory letting you exit Sleep faster than exiting Hibernation If the computer is in the Sl...

Page 51: ...he screen where you stopped working NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after a period of inactivity when running on battery power or on external power or when the battery reaches a critical battery level Po...

Page 52: ...so displays a message if the battery has reached a low or critical battery level Using power plans A power plan is a collection of system settings that manages how the computer uses power Power plans can help you conserve power or maximize performance Viewing the current power plan Use any of the following methods Click the power meter icon in the notification area at the far right of the taskbar ...

Page 53: ...et the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 Select Start Control Panel System and Security Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended NOTE If you need to create a user account password or change your current user accou...

Page 54: ... computer NOTE When you disconnect AC power the display brightness is automatically decreased to save battery life For information on increasing or decreasing display brightness see Using the action keys on page 28 You can keep a battery in the computer or in storage depending on how you work Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and...

Page 55: ...lp and Support provides information on the status of the battery installed in the computer To run Battery Check 1 Connect the AC adapter to the computer NOTE The computer must be connected to external power for Battery Check to work properly 2 Select Start Help and Support Troubleshoot Power Thermal and Mechanical 3 Click the Power tab and then click Battery Check Battery Check examines the batter...

Page 56: ...not affect lights Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level the following behavior occurs The battery light select models only indicates a low or critical battery level NOTE For additional information about the battery light see Getting to know your computer on page 4 or The power meter icon in the notificat...

Page 57: ... the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these steps 1 Replace the discharged battery with a charged battery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by pressing the power button Conserving battery power Select low power use settings through Power Options in Windows Control Panel Turn off wir...

Page 58: ...as been stored for one month or more Disposing of a used battery WARNING To reduce the risk of fire or burns do not disassemble crush or puncture do not short external contacts do not dispose of in fire or water see the Regulatory Safety and Environmental Notices for proper battery disposal Replacing the battery In Windows 7 Battery Check in Help and Support notifies you to replace the battery whe...

Page 59: ...s WARNING Do not charge the computer battery while you are onboard aircraft When charging or calibrating a battery When installing or modifying system software When writing information to a CD a DVD or a BD select models only When running Disk Defragmenter When performing a backup or recovery When you connect the computer to external AC power the following events occur The battery begins to charge...

Page 60: ...er and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure If the connections are secure and the power lights remain off the AC adapter is not function...

Page 61: ...iately available to you as soon as you exit Sleep You do not have to wait while updates are downloaded and installed To open Intel Smart Connect to enable this feature or manually adjust the settings select Start All Programs Intel Intel Smart Connect Technology For additional information and a list of supported applications see the software Help NOTE Intel Smart Connect Technology is not enabled ...

Page 62: ...dual application by locating the application in the Recent Applications drop down menu or by clicking Browse located under the Other Applications drop down menu NOTE Switchable graphics are only available with Windows 7 Professional Windows 7 Home Premium and Windows 7 Basic operating systems NOTE There may be some instances when you may not be allowed to switch modes In other instances you may be...

Page 63: ...are supported on your computer see Front on page 8 Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Digital Media Slot and then press in on the card until it is firmly seated You will hear a sound when the device has...

Page 64: ...your information and close all programs associated with the digital card 2 Click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 NOTE If the card does not eject pull the card out of the slot 54 Chapter 7 External cards and devices ...

Page 65: ...ter may be equipped with 2 USB 3 0 ports which connect optional USB 3 0 devices and provide enhanced USB power performance USB 3 0 ports are also compatible with USB 1 0 and 2 0 devices An optional docking device or USB hub provides additional USB ports that can be used with the computer Connecting a USB device CAUTION To reduce the risk of damage to a USB connector use minimal force to connect th...

Page 66: ...duce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the comput...

Page 67: ...t down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or h...

Page 68: ...et Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Connect the computer to AC power 2 Select Start All Programs Accessories System Tools Disk Defragmenter 3 Click Defragment disk NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission o...

Page 69: ...light on the computer changes color to show that a drive in the primary hard drive bay or a drive in the secondary hard drive bay select models only is parked To determine whether drives are currently protected or whether a drive is parked select Start Control Panel Hardware and Sound Windows Mobility Center If HP 3D DriveGuard is enabled a green check mark is superimposed over the hard drive icon...

Page 70: ... or initiate Sleep or Hibernation Using HP 3D DriveGuard software The HP 3D DriveGuard software can be enabled or disabled by an Administrator NOTE Depending on your user privileges you may be unable to enable or disable HP 3D DriveGuard Privileges for non Administrator users can be changed by members of an Administrator group To open the software and change settings follow these steps 1 In Mobili...

Page 71: ... Then shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord from the AC outlet 4 Turn the computer upside down on a flat surface 5 Remove the battery see Inserting or removing the battery on page 37 6 Loosen the screw 1 on the memory module compartme...

Page 72: ...rvice door 2 10 Remove the 3 screws securing the hard drive 1 and then pull the hard drive tab 2 to lift the hard drive out of the hard drive bay 11 Disconnect the hard drive cable 3 and remove the hard drive 62 Chapter 8 Drives ...

Page 73: ...e 1 and then insert the hard drive into the hard drive bay 2 2 Tighten the 3 hard drive screws to secure the drive 3 3 Align the tabs 1 on the hard drive service door with the notches on the computer 4 Close the hard drive service door 2 Adding or replacing a hard drive 63 ...

Page 74: ...n the memory module compartment cover with the notches on the computer 7 Slide the cover forward 2 8 Tighten the screw 3 on the memory module compartment cover 9 Replace the battery 10 Reconnect external power and external devices 11 Turn on the computer 64 Chapter 8 Drives ...

Page 75: ...ull out the tray 2 4 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray NOTE After you insert a disc a short pause is normal I...

Page 76: ...e the disc tray and then gently pull out the tray 2 until it stops 2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case 66 Chapter...

Page 77: ...sed and then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Using optical drives 67 ...

Page 78: ...14 for additional information on setting up a network NOTE Some discs such as DVD movies and game discs may be copy protected and therefore unusable through DVD or CD drive sharing To share an optical drive 1 From the computer with the optical drive you are sharing select Start Computer 2 Right click the optical drive you want to share and click Properties 3 Select the Sharing tab Advanced Sharing...

Page 79: ...al object NOTE To use a dual channel configuration with a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure w...

Page 80: ...s 2 and then remove the cover 3 6 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up 70 Chapter 9 Memory modules ...

Page 81: ...e it in an electrostatic safe container 7 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press the m...

Page 82: ...etention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the module 8 Align the tabs 1 on the memory module compartment cover with the notches on the computer 9 Close the cover 2 10 Tighten the screw 3 on the memory module compartment cover 72 Chapter 9 Memory modules ...

Page 83: ...11 Replace the battery 12 Reconnect external power and external devices 13 Turn on the computer Adding or replacing memory modules 73 ...

Page 84: ...PORTANT Some security features listed in this chapter may not be available on your computer Computer risk Security feature Unauthorized use of the computer Power on password Fingerprint reader Computer viruses Antivirus software Unauthorized access to data Firewall software Unauthorized access to Setup Utility BIOS settings and other system identification information Administrator password Ongoing...

Page 85: ...rds can be set For example when you set up your computer for the first time you were asked to set up a user password to secure your computer Additional passwords can be set in Windows or in the HP Setup Utility BIOS that is preinstalled on your computer You may find it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature Use the following tips for cr...

Page 86: ...e Press the ESC key for Startup Menu message is displayed you must enter the administrator password to access Setup Utility BIOS Power on password Must be entered each time you turn on or restart the computer or exit Hibernation If you forget your power on password you cannot turn on or restart the computer or exit Hibernation NOTE The administrator password can be used in place of the power on pa...

Page 87: ...er allows you to log on to Windows using a fingerprint that you have registered using HP SimplePass software instead of using a Windows password To register one or more fingerprints 1 Select Start Security and Protection HP SimplePass 2 Have you found your fingerprint sensor Click Yes 3 Are you ready to enroll Click Yes 4 Select a finger 5 Create Windows password Enter your password and confirm yo...

Page 88: ...n abnormally Antivirus software can detect most viruses destroy them and in most cases repair any damage they have caused For more information about computer viruses type viruses in the Search box in Help and Support Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can b...

Page 89: ...s Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft website and through the updates link in Help and Support Installing HP and third party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http www hp com suppor...

Page 90: ...able locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection The security cable slot on your computer may look slightly different from the illustration in this section For the location of the security cable slot on your computer see Getting to know your computer 1 Loop the security cable lock around a secured object 2 ...

Page 91: ...and restore it if ever needed This chapter provides information on the following topics Creating a set of recovery discs or a recovery flash drive HP Recovery Manager software feature Performing a system restore from the partition recovery discs or a recovery flash drive Backing up your information Recovering a program or driver 81 ...

Page 92: ...only one set of recovery discs or one recovery flash drive Handle these recovery tools carefully and keep them in a safe place NOTE If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can purchase recovery discs for your computer from the HP Web site If you use an external optical drive it...

Page 93: ...em HP Recovery Manager restores only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s Web site or reinstall the software from the disc provided by the manufacturer Using the dedicated recovery partition When using the dedicated recovery partition there is an option to back up pictures music and oth...

Page 94: ...d 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for recovery flash ...

Page 95: ...riodically Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points see Using Windows system restore points on page 86 Store personal files in the Documents libra...

Page 96: ...changing Windows settings see Help and Support for more information Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect data files saved or e mails created since the...

Page 97: ...structions Restore to a previous date and time To revert to a restore point created at a previous date and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up and recovering your in...

Page 98: ...OS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Setup Utility BIOS Changing the language of Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select System Configuration Language and then press enter 3 Use the ...

Page 99: ... of the following methods To exit Setup Utility BIOS menus without saving your changes press the esc key and then follow the on screen instructions or Use the arrow keys to select Exit Exit Discarding Changes and then press enter or To save your changes and exit Setup Utility BIOS menus press f10 and then follow the on screen instructions or Use the arrow keys to select Exit Exit Saving Changes an...

Page 100: ... arrow keys to select Exit Exit Saving Changes and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Exiting Setup Utility BIOS To exit Setup Utility BIOS and save your changes from the current session If the Setup Utility BIOS menus are not visible press esc to return to t...

Page 101: ... updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main Press enter 3 To exit Se...

Page 102: ...tion to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network ad...

Page 103: ...empts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery If the battery fails the test contact customer support to report the issue and purchase a replacement battery You can also view system information and error logs...

Page 104: ...outlet using the AC adapter Be sure that the power cord and AC adapter connections are secure The computer screen is blank If the screen is blank but the computer is on and the power light is on the computer may not be set to display the image on the computer screen To transfer the image to the computer screen press the f4 action key Software is functioning abnormally If the software is unresponsi...

Page 105: ...lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the u...

Page 106: ...cord are properly connected and the lights are on Be sure that the wireless router or access point is properly connected to its power adapter and the DSL or cable modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on NOTE For more information on wireless technology see the relevant help topics and Web site links in Help and Support NOTE F...

Page 107: ...y is released and then pull out the tray until it stops 2 3 Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges of the disc 3 Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and then place the disc in a protective case Troubleshootin...

Page 108: ...In the Device Manager window clicking the arrow next to DVD CD ROM drives to expand the list to show all of the installed drives 5 Right clicking the optical device listing to perform the following tasks Update the driver software Disable Uninstall Scan for hardware changes Windows scans your system for installed hardware and installs any required drivers Click Properties to verify that the device...

Page 109: ...ght Resume playback Close the playback window in the multimedia program To return to playing the disc click the Play button in your multimedia program In some cases you might need to exit the program and then restart it Increase system resources Shut down printers and scanners and unplug cameras and portable handheld devices Disconnecting these Plug and Play devices frees up valuable system resour...

Page 110: ...e DVD CD ROM drives category in Device Manager Contacting customer support If the information provided in this user guide or in Help and Support does not address your questions you can contact customer support at http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html At this locati...

Page 111: ...ng the TouchPad and keyboard CAUTION When cleaning the TouchPad and keyboard do not let liquids drip between the keys This can permanently damage internal components To clean and disinfect the TouchPad and keyboard use a soft microfiber cloth or a static free cloth without oil such as a chamois moistened with an alcohol free glass cleaner or use an acceptable germicidal disposable wipe To prevent ...

Page 112: ...hen traveling by air carry the computer as hand luggage do not check it in with the rest of your bags CAUTION Avoid exposing a drive to magnetic fields Security devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight compute...

Page 113: ...lan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 103 If the computer has a wireless device or an HP Mobile Broadband Module installed such as an 802 11b g device a Global System for Mobile Communications GSM device ...

Page 114: ...our programs and drivers on a regular basis to the latest versions Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available 104 Appendix D Updating programs and drivers ...

Page 115: ...nstallation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching a...

Page 116: ... source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65 W 18 5 V dc 3 5 A 65 W Slim Adapter 19 5 V dc 3 33 A 65 W 19 0 V dc 4 74 A 90 W 19 0 V dc 4 74 A 90 W Slim Adapter 19 5 V dc 4 62 A 90 W DC plug of external HP power supply NOTE This product is de...

Page 117: ...95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 107 ...

Page 118: ...placing 37 Beats Audio 7 30 33 BIOS determining version 91 downloading an update 92 updating 91 Bluetooth device 16 21 Bluetooth label 13 buttons left TouchPad 4 media 31 optical drive eject 9 power 6 right TouchPad 4 volume 32 Web browser 6 C cables USB 55 caps lock light identifying 5 caring for your computer 101 CD burning 100 Certificate of Authenticity label 13 checking audio functions 32 cle...

Page 119: ...11 Internet connection setup 19 Internet security software 78 ISP using 15 J jacks audio in microphone 9 audio out headphone 9 network 10 RJ 45 network 10 K keyboard hotkeys identifying 30 keys action 7 b 7 esc 7 fn 7 media 31 volume 32 Windows applications 7 Windows logo 7 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 wireless certification 13 WLAN ...

Page 120: ...guage 88 displaying system information 89 exiting 90 navigating and selecting 89 passwords set in 76 restoring factory settings 90 sharing optical drives 68 shutdown 39 Sleep exiting 41 initiating 41 slots Digital Media 8 security cable 10 smart connect technology 51 software CyberLink PowerDVD 36 Disk Cleanup 58 Disk Defragmenter 58 HP 3D DriveGuard 60 HP Connection Manager 17 software updates in...

Page 121: ...ogo key identifying 7 Windows passwords set in 76 wireless icons 16 protecting 20 wireless certification label 13 wireless connection creating 16 wireless devices turning on or off 17 wireless encryption 20 wireless light 5 wireless network WLAN connecting to existing 18 security 20 wireless network WLAN equipment needed 19 wireless router configuring 19 wireless set up 19 WLAN antennas identifyin...

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