HP OMEN 15 Maintenance And Service Manual Download Page 67

Page: 67 / 67

USB 3.0 port, identifying 6

vents, identifying 6
video, product description 1

webcam

identifying 4
spare part number 46

webcam light, identifying 4
webcam/microphone module

spare part number 15, 18

Windows

File History 53
restoring files 53
system restore point 52

Windows application key,

identifying 10

Windows key, identifying 10
wireless certification label 11
wireless light 8
wireless, product description 1
WLAN antennas, identifying 4
WLAN device 11
WLAN label 11
WLAN module

removal 26
spare part number 14, 16, 26

Index

Summary of Contents for OMEN 15

Page 1: ...HP OMEN Notebook PC 15 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...nts accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2014 Document Part Number 784080 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...number listing 16 4 Removal and replacement preliminary requirements 19 Tools required 19 Service considerations 19 Grounding guidelines 19 5 Removal and replacement procedures for Authorized Service Provider parts 23 Computer replacement procedures 23 Bottom cover 23 Disconnecting the battery 25 WLAN module 26 Solid state drive M 2 28 Heat sink and fans 29 Battery 31 TouchPad 33 System board 34 P...

Page 6: ...e Diagnostics UEFI 49 Starting Setup Utility BIOS 49 Updating the BIOS 49 Using HP PC Hardware Diagnostics UEFI 50 8 Backing up restoring and recovering 52 Creating recovery media and backups 52 Restore and recovery 53 9 Power cord set requirements 56 Requirements for all countries 56 Requirements for specific countries and regions 56 10 Recycling 58 Index 59 vi ...

Page 7: ... brightness 300 nits Flush glass design Touchscreen multi touch enabled Memory No SODIMM slots not customer accessible upgradeable DDR3L 1600MHz Dual Channel Support Supports up to 16 GB maximum system memory in the following configurations 16 GB 8 GB Storage Single M 2 SSD configuration as storage 512 GB MLC PCIe M 2 2280 256 GB MLC PCIe M 2 2260 128 GB TLC SATA M 2 2280 Audio and video HP TrueVi...

Page 8: ...ts 4 Support HP USB Boost Sleep and Charge on all four USB 3 0 ports AC Smart Pin adapter plug Keyboard pointing devices Full size Dura Coat island style keyboard Touchpad requirements Multitouch gestures enabled Supports Windows 8 modern trackpad gestures Taps enabled as default Power requirements Supports the following AC adapters 120 W HP Smart AC adapter 4 5 mm barrel connector 1 8 meter power...

Page 9: ...ce Advisor or From the Windows desktop click the HP OMEN Central Ops icon on the taskbar and then click HP Performance Advisor 2 Select Your Computer and then select Device Information A list displays all the devices installed on your computer To find information about system hardware components and the system BIOS version number Press fn esc or From the Start screen type hp performance advisor se...

Page 10: ...ations 5 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the ...

Page 11: ...s that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then press in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Right side 5 ...

Page 12: ...device 6 Mini DisplayPort Connects an optional digital display device such as a high performance monitor or projector NOTE You can connect up to 2 optional display devices with a Mini DisplayPort splitter purchased separately 7 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional he...

Page 13: ... the pointer or activate items on the screen TIP You can disable the touchpad or change the touchpad sensitivity and click speed 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Top 7 ...

Page 14: ...uter is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Wireless light Off An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wirel...

Page 15: ...n briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power sel...

Page 16: ...tion keys or the esc key 4 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen TIP You can disable the Windows key in HP OMEN Control 5 Action keys Execute frequently used system functions when pressed in combination with the fn key NOTE On select models the fn f5 action key turns the keyboar...

Page 17: ...that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8...

Page 18: ...changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 12 Chapter 3 Illustrated parts catalog ...

Page 19: ...tzerland 788603 BG1 For use in the Turkey 788603 141 For use in the United Kingdom and Sinapore 788603 031 For use in the United States 788603 001 3 TouchPad includes cable 788607 001 4 Light modules includes left right and rear modules and cables 788604 001 5 Power button board includes cable 788605 001 6 Heat sink and fans 788600 001 7 System board equipped with an Intel Core I7 4710 processor a...

Page 20: ... Battery 4 cell 58 Wh 3 82 Ah Li ion 778978 006 10 WLAN modules Intel Wireless 7260BN 802 11 bgn 2x2 WiFi BT 4 0 Combo Adapter 784640 006 Intel Dual Band Wireless AC 7260 non v Pro 802 11 AC 2x2 WiFi BT 4 0 Combo Adapter 784645 006 11 Solid state drive SSD M 2 512 GB MLC M 2 2260 PCIe 788613 001 256 GB MLC M 2 2280 PCIe 788612 001 128 GB TLC M 2 2280 SATA 788611 001 12 Speaker Kit includes left an...

Page 21: ...608 001 2 Webcam microphone module 788620 001 3 Touch control board 788606 001 4 Display Hinge Kit includes left right hinges LVDS cable touch control cable and left and right antennas NOTE The display hinge kit is spared with the display enclosure 788597 001 5 Display enclosure includes the display hinge kit NOTE The display enclosure spare part kit also includes the display hinge kit with left r...

Page 22: ...ble and left and right antennas 788598 001 Base enclosure includes rubber feet 788599 001 Power connector cable includes cable bracket and screws 788600 001 Heat sink 788603 001 Keyboard top cover in purple finish for use in the United States includes top cover keyboard keyboard support bracket and screws 788603 031 Keyboard top cover in purple finish for use in the United Kingdom and Singapore in...

Page 23: ...rews 788603 FL1 Keyboard top cover for use in the Czech Republic and Slovakia includes top cover keyboard keyboard support bracket and screws 788604 001 Light modules includes left right and rear modules and cables 788605 001 Power button board includes cable 788606 001 Touch control board 788607 001 TouchPad includes cable 788608 001 Display Panel Kit includes bezel touch glass and panel NOTE Mus...

Page 24: ...n models with Windows 8 1 Professional includes thermal grease and thermal pads 788616 001 System board equipped with an Intel Core I7 4710 processor includes 8 GB of system memory and 4 GB of discrete graphics memory for use in models without the Windows operating system includes thermal grease and thermal pads 788616 501 System board equipped with an Intel Core I7 4710 processor includes 8 GB of...

Page 25: ...ring the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught o...

Page 26: ...orker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transport...

Page 27: ...traps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of ...

Page 28: ...rovided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 22 Chapter 4 Removal and replacement preliminary requirements ...

Page 29: ...s product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 42 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Bottom cover Before re...

Page 30: ...trips when reassembling the computer All spare part kits that require removal of the bottom cover include replacement rubber strips 3 Remove the 11 Phillips PM2 0 5 0 screws that secure the bottom cover to the computer 4 Lift the bottom cover off the computer 24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 31: ... or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 Disconnect the battery Pull to disconnect the battery cable from the system board connector Reverse this procedure ...

Page 32: ...ter 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery see Disconnecting the battery on page 25 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module 2 Remove the Phillips PM2 0 3 0 screw 2 that secures the WLAN module to the system board 3 Remove the WLAN module 3 by pulli...

Page 33: ...Reverse this procedure to install the WLAN module WLAN module 27 ...

Page 34: ...operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery see Disconnecting the battery on page 25 Remove the solid state drive 1 Remove the Phillips PM2 0 3 5 screw 1 that secures the solid state drive to the system board...

Page 35: ...nect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery see Disconnecting the battery on page 25 Remove the heat sink and fans 1 Disconnect the cables from the system board for the left 1 and right 2 fans 2 Remove the two Phillips PM2 0 3 5 scre...

Page 36: ...k and system board 1 6 show locations on the system board that require thermal material 7 12 show locations on the heat sink that require thermal material Reverse this procedure to install the heat sink and fans 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 37: ...computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent l...

Page 38: ...3 Lift the battery 3 from the computer Reverse this procedure to install the battery 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ...er by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 31 Remove the TouchPad 1 Disconnect the TouchPad cable from the system board 1 2 Remove the Mylar from atop the middle screw of the touchpad 2 3 Remove the five Phillips PM1 5 2 0 broad head screws 3 tha...

Page 40: ...ls without the Windows operating system 788614 001 Includes 8 GB of system memory and 2 GB of discrete graphics memory for use in models with Windows 8 1 Standard 788614 501 Includes 8 GB of system memory and 2 GB of discrete graphics memory for use in models with Windows 8 1 Professional 788614 601 Before replacing the system board follow these steps 1 Turn off the computer If you are unsure whet...

Page 41: ...aker cable 10 Right light assembly 11 Power button board cable 12 Light module cable 2 Remove the three Phillips PM2 0 3 0 screws 1 that secure the system board to the computer 3 Remove the bolthead screw 2 that secures the system board to the computer System board 35 ...

Page 42: ...4 Lift the system board 3 out of the computer Reverse this procedure to install the system board 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 43: ...nplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 31 6 Remove the heat sink and fans see Heat sink and fans on page 29 7 Remove the system board see System board on page 34 Remove the power button board 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the ...

Page 44: ... all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 31 6 Remove the heat sink and fans see Heat sink and fans on page 29 7 Remove the system board see System board on page 34 Remove the power connector cable 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure the bracket over the power connector 2 Lift the brac...

Page 45: ...puter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 31 6 Remove the heat sink and fans see Heat sink and fans on page 29 7 Remove the system board see System board on page 34 Remove the speakers 1 Remove the two Phillips PM2 0 3 5 screws 1 that secure ...

Page 46: ...power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 31 6 Remove the heat sink and fans see Heat sink and fans on page 29 7 Remove the speakers see Speakers on page 39 8 Remove the system board see System board on page 34 9 Remove the power button board see Power button board ...

Page 47: ...y unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 31 6 Remove the power button board see Power button board on page 37 7 Disconnect the light boards see Light modules on page 40 Remove the display assembly 1 Position the computer on its side with the displa...

Page 48: ... a Insert a plastic tool 1 in the slot between the display and the enclosure and slide around the entire display to disengage the display from the enclosure CAUTION Be sure to use a tool that will not damage the display 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ... The Display Panel Kit is available using spare part number 788608 001 NOTE The Display Panel Kit must be assembled in a clean room 5 To disconnect the display cable from the display panel a Rotate the display downward so it lays flat 1 b Lift the tape from atop the connector on the back of the display panel 2 and then disconnect the display cable from the connector 3 Display assembly 43 ...

Page 50: ...y a Disconnect the cables from the two connectors on the top of the board 1 b Pry up on the touch control module to release the adhesive strip 2 that secures the module to the display and the remove the module c Disconnect the cable from the module 3 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...l board is available using spare part number 788606 001 7 To replace the webcam module a Disconnect the cable from the webcam module 1 b Use a tool to pry up on the webcam to release the adhesive strip 2 that secures the webcam module to the display Display assembly 45 ...

Page 52: ...m the display 3 The webcam is available using spare part number 788620 001 Reverse this procedure to reassemble and install the display assembly 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...5 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Com...

Page 54: ... to 970 MB s Random Write up to 35K IOPS up to 60K IOPS up to 72K IOPS Operating temperature 0 C to 70 C 32 F to 158 F Size refers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly 15 6 inch display specifications Dimensions Metric U S Height 20 77 cm 8 175 in Width 37 78 cm 14 875 in Diagonal 39 62 cm 15 6 in Number of colors Up to 1...

Page 55: ...t BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the sy...

Page 56: ...your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are re...

Page 57: ...s for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific prod...

Page 58: ...ia HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media ...

Page 59: ...d Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a m...

Page 60: ...acturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 52 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media ...

Page 61: ...ge the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space I...

Page 62: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Page 63: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 64: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 58 Chapter 10 Recycling ...

Page 65: ...osure spare part number 43 display enclosure spare part number 16 display enclosure spare part numbers 15 Display Hinge Kit spare part number 15 45 display panel product description 1 removal 42 spare part number 17 E enclosure spare part number 43 esc key identifying 10 external media cards product description 2 F fans removal 29 spare part number 13 fn key identifying 10 G graphics product descr...

Page 66: ...ting system 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 storage 1 video 1 wireless 1 product name 1 product name and number computer 11 programmable gaming keys identifying 10 R recovery discs 52 55 HP Recovery Manager 54 media 55 options 53 starting 54 supported discs 52 system 54 USB flash drive 55 using HP Recovery media 53 recovery media creating 52 creating usi...

Page 67: ...hone module spare part number 15 18 Windows File History 53 restoring files 53 system restore point 52 Windows application key identifying 10 Windows key identifying 10 wireless certification label 11 wireless light 8 wireless product description 1 WLAN antennas identifying 4 WLAN device 11 WLAN label 11 WLAN module removal 26 spare part number 14 16 26 Index 61 ...

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