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Service and Support

Service and Support

Service and Support

Service and Support

HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and

HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and

HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and

HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and
ROI

ROI

ROI

ROI
When you buy HP server and storage products and solutions, it's also a good time to think about what
levels of support you may need. Our portfolio of service options reduce deployment and management
worries while helping you get the most out of your server and storage investments. We take a holistic
approach to your environment, bridging servers, blades, storage, software and network infrastructures
with our packaged HP Care Pack Services for servers and storage.

Protect your business beyond warranty

Protect your business beyond warranty

Protect your business beyond warranty

Protect your business beyond warranty
When it comes to robustness and reliability, standard computing equipment warranties have matured
along with technology. Good news that can also create problems stemming from depending on standard
warranties designed to only protect against product defects and some downtime causes. Using a
standard approach to warranty uplifts, such as HP Care Pack Services, helps reduce downtime risks and
provides operational consistency for mission-critical and standard business computing.

HP Care Pack Services: Upgrading or extending standard server and storage warranties cost

HP Care Pack Services: Upgrading or extending standard server and storage warranties cost

HP Care Pack Services: Upgrading or extending standard server and storage warranties cost

HP Care Pack Services: Upgrading or extending standard server and storage warranties cost
effectively

effectively

effectively

effectively
HP Care Pack Services offer a standard reactive hardware and software support services suite sold
separately, or combined with our Support Plus and Support Plus 24 services. The portfolio also provides
a combination of integrated proactive and reactive services, such as Proactive 24 Service and Critical
Service. In addition with HP Proactive Select, you can acquire the specific proactive constancy and
technical services. HP Proactive Select menu offers a broad set of service options that you can mix and
match depending on your specific requirements. Proactive service options include offers for server,
storage, network, SAN device, software, environment and education services.

HP server and storage lifecycle support services offers a full spectrum of customer care-from technology
support to complex migrations to complete managed services. HP Factory Express provides
customization, integration and deployment services for turnkey solutions. HP Education Services offer
flexible, comprehensive training on to help your IT staff get the most out of your server and storage
investments. HP Financial solutions extend innovative financing and cost-effective asset management
programs-from purchase to equipment retirement.

Learn more: 

www.hp.com/services/servers

 and 

www.hp.com/services/storage

NOTE:

NOTE:

NOTE:

NOTE: Care Pack Services availability may vary by product and country.

HP Care Pack Services are sold by HP and HP Authorized Service Partners:

Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at

http://www.hp.com/go/lookuptool

QuickSpecs

HP NC542m Dual Port Flex-10 10GbE Multifunction BL-c

HP NC542m Dual Port Flex-10 10GbE Multifunction BL-c

HP NC542m Dual Port Flex-10 10GbE Multifunction BL-c

HP NC542m Dual Port Flex-10 10GbE Multifunction BL-c

Adapter

Adapter

Adapter

Adapter

Service and Support

DA - 13502   North America — Version 4 — September 10, 2010

Page 6

Summary of Contents for NC542m

Page 1: ...h the new ProCurve 6120XG Blade Switch the combination provides a comprehensive high bandwidth high performance interface between the server edge and the network HP NC542m Dual Port Flex 10 10GbE BLc Adapter HP NC542m Dual Port Flex 10 10GbE BLc Adapter HP NC542m Dual Port Flex 10 10GbE BLc Adapter HP NC542m Dual Port Flex 10 10GbE BLc Adapter QuickSpecs HP NC542m Dual Port Flex 10 10GbE Multifunc...

Page 2: ...dapter 539857 B21 NOTE NOTE NOTE NOTE The NC542m network adapter card is required for each server blade connecting to a 10Gb interconnect in bays 3 8 HP BladeSystem c7000 Enclosure or bays 3 4 HP BladeSystem c3000 Enclosure NOTE NOTE NOTE NOTE The NC542m requires a minimum of 2 GB of server memory NOTE NOTE NOTE NOTE The NC542m supports linking at 1000Mbps or 10000Mbps when not connected to a Flex...

Page 3: ...2 1p QoS Tagging 802 1p QoS Tagging IEEE quality of service QoS 802 1p tagging allows the adapter to mark or tag frames with a priority level across a QoS aware network for improved traffic flow TCP IP Stateless TCP IP Stateless TCP IP Stateless TCP IP Stateless Offloading Offloading Offloading Offloading For overall improved system response the NC542m supports standard TCP IP stateless offloading...

Page 4: ...rchase Additional support may be covered under the warranty or available for an additional fee Enhancements to warranty services are available through HP Care Pack services or customized service agreements Additional information regarding worldwide limited warranty and technical support is available at http h18004 www1 hp com products servers platforms warranty index html QuickSpecs HP NC542m Dual...

Page 5: ...2c Layer 2 3 Ethernet Blade Switch HP 1Gb Ethernet Pass Thru Module HP 10GbE Pass Thru Module NOTE NOTE NOTE NOTE Flex 10 support will be added via the VC3 13 release NOTE NOTE NOTE NOTE Some modules listed above may be discontinued QuickSpecs HP NC542m Dual Port Flex 10 10GbE Multifunction BL c HP NC542m Dual Port Flex 10 10GbE Multifunction BL c HP NC542m Dual Port Flex 10 10GbE Multifunction BL...

Page 6: ...andard server and storage warranties cost effectively effectively effectively effectively HP Care Pack Services offer a standard reactive hardware and software support services suite sold separately or combined with our Support Plus and Support Plus 24 services The portfolio also provides a combination of integrated proactive and reactive services such as Proactive 24 Service and Critical Service ...

Page 7: ... hours of the service request being logged This service provides a trained HP service specialist to perform an installation that meets HP quality standards for Help improve or maintain system uptime Convenient onsite support Committed response time http h20195 www2 hp com V2 GetPDF aspx 5982 6547EEE HP Installation and Startup of HP ProLiant Servers HP Installation and Startup of HP ProLiant Serve...

Page 8: ... software updates http h20195 www2 hp com V2 GetPDF aspx 5981 6638EEE HP Proactive Select Service HP Proactive Select Service HP Proactive Select Service HP Proactive Select Service Customer needs on demand access to consulting technical proactive services and education courses Provides a flexible way to purchase HP best in class consultancy and technical services You can buy Proactive Select Serv...

Page 9: ...P Services Awards HP Services Awards HP Services Awards HP Services Awards HP Technology Services continues to be recognized for service and support excellence by customers partners industry organizations and publications around the world Recent honors and award reflect our services team s dedications technical expertise professionalism and uncompromising commitment to customer satisfaction Additi...

Page 10: ...ltifunction BL c Adapter 467801 B21 HP NC532m Dual Port Flex 10 10GbE Multifunction BL c Adapter 467799 B21 HP 10Gb interconnects HP 10Gb interconnects HP 10Gb interconnects HP 10Gb interconnects HP Virtual Connect Flex 10 10Gb Ethernet Module for the c Class BladeSystem 455880 B21 HP ProCurve 6120XG Blade Switch 516733 B21 HP 10GbE Pass Thru Module 538113 B21 QuickSpecs HP NC542m Dual Port Flex 1...

Page 11: ...als Agency approvals Agency approvals USA FCC CFR 47 part 15 and UL 60950 Canada ICES 003 and CSA60950 Japan VCCI Korea MIC RRL EMC Registration Australia ACA AS NZS3548 EN55022 1998 EN55024 1998 European Union EN55022 1998 CISPR 22 EN55024 1998 and IEC60950 1999 EN60950 2000 RoHS Compliance RoHS Compliance RoHS Compliance RoHS Compliance 6 of 6 Safety Safety Safety Safety UL Mark USA and Canada C...

Page 12: ... in a responsible manner The EU WEEE directive 2002 95 EC requires manufacturers to provide treatment information for each product type for use by treatment facilities This information product disassembly instructions is posted on the Hewlett Packard web site at http www hp com go green These instructions may be used by recyclers and other WEEE treatment facilities as well as HP OEM customers who ...

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