HP Jornada 540 Series User Manual Download

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Chapter 9

Troubleshooting

103

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Summary of Contents for Jornada 540 Series

Page 1: ...HP Jornada 540 Series Pocket PC User s Guide Part number F1824 90003 Printed in Singapore Edition 1 ...

Page 2: ...e prior written consent of Hewlett Packard Co except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Microsoft ActiveSync Outlook Pocket Outlook Expedia AutoRoute Express MapPoint Windows Windows NT...

Page 3: ...ync on your desktop PC 28 Connecting your HP Jornada 29 Establishing a partnership 33 Synchronizing data 34 Browsing your HP Jornada from your desktop 36 Transferring files between your HP Jornada and your desktop PC 37 Backing up and restoring data 37 4 Connecting to the Internet or to a network 41 Connecting your HP Jornada 42 Creating an ISP or network connection 44 Browsing the Web or a corpor...

Page 4: ...ooting 93 Resetting your HP Jornada 94 Basic problems 96 Remote connections 100 10 Support and service 105 Web site 105 Customer support 105 Service 105 Contacting Hewlett Packard worldwide 106 Warranty 109 One year limited hardware warranty 109 Limitation of warranty 109 Limitation of liability and remedies 110 Hewlett Packard Year 2000 Warranty 111 HP software product license agreement and HP so...

Page 5: ...ts You will find that your HP Jornada is also the perfect companion to your desktop or notebook PC allowing you to take vital business data and documents with you and easily upload updated information upon returning to your desk HP Jornada offers you the highest quality in performance and power management as well as rich programs and utilities designed by Hewlett Packard making HP Jornada your pow...

Page 6: ...racy of procedures and artwork some of the screens displayed on your HP Jornada may be different than the ones that appear in this User s Guide Detailed step by step instructions for using the programs on your HP Jornada are also included in online Help so you ll always have access to them and you do not have to carry this guide when you travel For more information on using online Help see the Usi...

Page 7: ...t Windows for Pocket PC software Microsoft Pocket Word Pocket Excel Microsoft Reader Microsoft Money and the Windows Media Player and the OmniSolve calculator from Landware Chapter 8 Accessories Describes the HP accessories available for your Pocket PC and includes instructions on how to add functionality using a CompactFlash card Chapter 9 Troubleshooting Explains how to reset your Pocket PC and ...

Page 8: ... data even when you are away from your office by backing up your personal information manager PIM databases Contacts Calendar and Tasks or your entire Pocket PC to a CompactFlash card HP game buttons Run up the score in your favorite games on your Pocket PC Use the HP game buttons application to assign game actions to your Pocket PC hardware buttons HP home menu Quickly launch your favorite progra...

Page 9: ...ket PC Play songs and sound clips on your Pocket PC Windows Media Player lets you play songs or files that have been recorded in MP3 WMA or WAV format Microsoft Reader Read electronic books on your HP Jornada Third party software OmniSolve Perform complex mathematical and business calculations with this full featured calculator from Landware PeaceMaker Beam contacts between your HP Jornada and Pal...

Page 10: ...EMusic com features thousands of tracks from the artists you are looking for Quick View Plus 2 0 from Inso Corporation Quick View Plus for Windows for Pocket PC lets you view Microsoft Word documents and embedded tables and graphic formats BMP EMF TIFF PNG JPEG and WMF such as those used in digital cameras Image Expert CE 2 0 from Sierra Imaging View annotate and communicate pictures taken with yo...

Page 11: ...t Pocket Streets Never get lost again when you carry maps of major U S cities on your HP Jornada Where to find information The following table is a guide to additional information to help you use your HP Jornada For information on See this source Programs on your HP Jornada This User s Guide or online Help Tap Help on the Start menu to view Help for the active program Additional programs that can ...

Page 12: ...uide to your desktop PC and view it using the Adobe Acrobat Reader available from the Adobe Web site at www adobe com Using online Help on your HP Jornada You can get help for specific programs and for Windows for Pocket PC by tapping Help on the Start menu Help is displayed for the active program To display a menu of all Help files available on your Pocket PC tap the View menu and then tap All In...

Page 13: ... a brief introduction to the Windows for Pocket PC operating system When you finish this chapter you will have all the information you need to begin working with your HP Jornada This chapter includes step by step instructions to help you Identify hardware features Complete the Welcome Wizard Navigate in Windows for Pocket PC Enter information Find and organize information ...

Page 14: ...otification button LED Press and hold to turn off the display LED indicates power status while recharging 4 Touch screen 5 Speaker 6 On Off button 7 DC jack 8 USB serial port Connect to your desktop PC using a sync cable or cradle 9 HP hot keys Press to open an application 10 Record button Hold while recording 11 Action button Press to select the high lighted item or rock to the button to scroll u...

Page 15: ... When treated properly your HP Jornada will be a reliable desktop PC companion Follow these tips to ensure long and trouble free use Clean the screen Touching the HP Jornada screen with your hand will leave a trace of natural oil that may make it difficult to read the screen To clean the screen use a small amount of commercial glass cleaner sprayed on a soft cloth Avoid spraying the screen directl...

Page 16: ... of your HP Jornada Removing the source of the interference will return the display to normal Avoid high temperatures Your HP Jornada is designed to operate at temperatures between 0 to 40 ºC 32 to 104 ºF Subjecting the device to temperatures outside this range may damage the unit or result in loss of data Be especially careful not to leave your HP Jornada in direct sunlight or in a car where temp...

Page 17: ...tation to Windows for Pocket PC helps you align the touch screen and prompts you to select your city and time zone 4 Adjust the display Before you begin you may need to adjust the contrast and brightness of the display to a comfortable level Press and hold the HP home menu hot key until HP settings appears and then move the sliders for each setting 5 Register your HP Jornada To ensure that you rec...

Page 18: ...ttons The hardware buttons on your HP Jornada that is the buttons on the device itself rather than buttons or icons that appear on the display can each be used to perform several functions such as turning on your HP Jornada or starting a particular program The features associated with each button are described below In addition most buttons can be re assigned or configured to start a program that ...

Page 19: ...enu hot key a second time to display the second page of buttons Press and hold the HP home menu hot key to launch HP settings Press the Calendar Contacts or Tasks hot key to launch that application In Calendar Contacts or Tasks press the associated hot key again to change views for example to switch from Day view to Week view On Off button Press the On Off button to turn your HP Jornada on or off ...

Page 20: ...h screen using the Align Screen control panel To open the Align Screen control panel 1 On the Start menu tap Settings and then tap the Align Screen icon 2 Tap the targets as they appear at each new location to calibrate the touch screen You can also open the Align Screen control panel without using the stylus by pressing and holding the On Off button Today Screen When you turn on your HP Jornada f...

Page 21: ...Press the HP home menu hot key 2 Tap the button that corresponds to the program or document HP home menu displays two pages of buttons and icons that represent the programs and documents on your Pocket PC To display the second page press the HP home hot key a second time or tap the HP home menu icon in the lower right corner of the HP home menu screen The icons displayed on the buttons assigned to...

Page 22: ...er status icon in the Command bar or Press the HP home menu hot key and tap the HP task switcher icon 2 On the pop up menu tap the name of one of the running programs Navigation bar The Navigation bar is located at the top of the screen It displays the active program and current time and allows you to switch to programs and close screens The Windows for Pocket PC Navigation bar Command bar Use the...

Page 23: ...rnal AC power source is connected Dial up connection is active Direct connection to a desktop PC is active HP task switcher is active HP game buttons are enabled Pop up menus Use pop up menus to choose an action for the selected item For example you can use the pop up menu in the Contact list to quickly delete a contact make a copy of a contact or send an e mail message to a contact The actions on...

Page 24: ...xt Use the Character Recognizer on the Input panel to enter text Write directly on the screen Speak into the microphone to record a voice note Soft keyboard The soft keyboard is an on screen keyboard displayed at the bottom of the screen Tap a letter on the keyboard to enter that letter just as if you were typing To display the soft keyboard 1 Tap the Input panel icon at the right edge of the Comm...

Page 25: ... key To use keyboard shortcuts such as χς for Paste or χΖ for Undo tap the χ key and then tap the letter of the command To change the size of the on screen keys and set other options for the soft keyboard tap the arrow next to the Input panel icon and then tap Options or use the Input control panel The Input panel icon and menu Character Recognizer The Character Recognizer is an on screen writing ...

Page 26: ...the Input panel under the abc symbol To enter numbers and symbols write in the area at the right of the Input panel under the 123 symbol To enter symbols tap the symbol to display an on screen keyboard Because certain letters use similar stylus strokes it may take some practice to achieve the writing style for the Character Recognizer For a table of stylus motions and the corresponding letters see...

Page 27: ...hen tap Alternates Tap the word you want to use or tap the writing at the top of the menu to return to the original writing Tips for writing on the screen Write neatly Write on the lines and draw descenders below the line Write the cross of the t and apostrophes below the top line so that they are not confused with the word above Write periods and commas above the line For better recognition try i...

Page 28: ...ritten note If you want to include the recording in a note open the note first You can share voice notes with other Windows powered devices by sending them over infrared or as an attachment to an e mail message The recording feature is intended for recording personal voice notes It is not suitable for recording presentations music or lectures Some static or electrical noise may be heard during pla...

Page 29: ...used to play recordings on the other computer The default recording format HP Dynamic Voice is supported only on HP Jornada Pocket PCs To select a recording format 1 On the Start menu tap Settings and then tap the Input icon 2 On the Options tab in the Input control panel select a recording format from the drop down list The table below lists the compatibility of various recording formats with oth...

Page 30: ...nize the files and information on your Pocket PC in much the same way you do on your desktop PC by using the Find feature or by using File Explorer Use the Find feature to locate files that contain a specified text string or that match specific criteria To find a file 1 On the Start menu tap Find 2 In the Find box type the text you want to locate 3 If you want to narrow your search to files of a s...

Page 31: ...cket PC and your desktop or any PC that has Microsoft ActiveSync installed In this chapter you will learn to Install Microsoft ActiveSync 3 1 on your desktop PC Connect your HP Jornada by sync cable cradle or infrared Establish a partnership between your HP Jornada and your desktop PC Synchronize data between your HP Jornada and desktop PC Browse files on your HP Jornada from your desktop PC Trans...

Page 32: ... The minimum desktop PC system requirements for installing and running Microsoft ActiveSync 3 1 are as follows Microsoft Windows 2000 Microsoft Windows NT Workstation 4 0 with Service Pack 3 or greater or Microsoft Windows 95 98 Pentium processor for Windows NT or Windows 2000 166 MHz required for Windows 2000 or 486 66 DX or higher processor Pentium P90 recommended for Windows 95 98 16 MB of memo...

Page 33: ...your HP Jornada to a desktop or notebook computer in three ways Use a sync cable to connect to a serial or USB port Use a cradle to connect to a serial or USB port Use the infrared port on your Pocket PC if the desktop or notebook computer also has an infrared transmitter Each of these methods works with all models of the HP Jornada Pocket PC however USB and infrared connectivity are not supported...

Page 34: ...t included with your HP Jornada 540 Pocket PC you can purchase a serial or USB cradle as an optional accessory For more information see the HP Jornada Accessories Guide To connect by cradle 1 Connect the DC plug from the AC adapter to the DC jack on the cradle cable and plug the AC adapter into a wall outlet 2 Connect the cable from the cradle to a serial or USB port on your desktop PC 3 Slide you...

Page 35: ... with the other to avoid putting stress on the connectors Connecting by sync cable If a sync cable was not included with your HP Jornada you can purchase either a serial or USB cable as an optional accessory For more information see the HP Jornada Accessories Guide To connect by sync cable 1 Connect the sync cable to a serial or USB port on your desktop PC ...

Page 36: ...pped PC without using a cable or cradle Many notebook computers have built in infrared ports however you may need to install and configure an infrared port on a desktop PC To install the port follow the manufacturer s instructions More information about infrared drivers for Windows 95 98 or Windows 2000 is available on the Windows for Pocket PC Web site at www microsoft com windowsce For complete ...

Page 37: ... two desktop PCs you can synchronize e mail messages with only one desktop PC A single desktop PC can have partnerships with many Pocket PCs or other mobile devices This is useful if you have more than one Windows powered device or if several mobile professionals share a single desktop PC The New Partnership Wizard The first time you connect the New Partnership Wizard on your desktop PC helps you ...

Page 38: ...ook data up to date by synchronizing your Calendar Contacts and Tasks databases with Microsoft Outlook on your desktop PC Synchronize Microsoft Word and Microsoft Excel files between your device and desktop PC Your files are automatically converted to the correct format Synchronize e mail messages in your HP Jornada Inbox with e mail messages in Microsoft Outlook on your desktop PC Copy favorite W...

Page 39: ...al up modem connection or over a local area network LAN This can be useful if you need to synchronize files or PIM information while traveling Before you leave you must configure both your HP Jornada and your desktop PC On your HP Jornada You must create a partnership between your HP Jornada and the desktop PC using one of the direct connection methods serial cable USB cradle or infrared connectio...

Page 40: ... with your desktop PC using a serial cable cradle or infrared connection Browsing your HP Jornada from your desktop While your HP Jornada is connected to a desktop PC you can use ActiveSync to browse the contents of your HP Jornada from your desktop PC In the ActiveSync window on your desktop PC click Explore on the File menu The contents of your HP Jornada are displayed in the Mobile Device windo...

Page 41: ... by changing options in ActiveSync To set file conversion options 1 Start ActiveSync on your desktop PC 2 On the Tools menu click Options 3 On the Rules tab click Conversion Settings 4 To turn off automatic conversion clear the Convert files when synchronized copied or moved check box Backing up and restoring data To prevent loss of data you should back up your HP Jornada frequently You can back u...

Page 42: ... information 4 Click Change to change the name of your backup file or to specify a location for your backup file 5 Click Back Up Now Backing up data with HP backup The HP backup application gives you added flexibility in backing up your valuable data With HP backup you can back up all data or back up only your Calendar Contacts and Tasks databases PIM databases You can save the backup file to inte...

Page 43: ...s from your HP Jornada to your desktop PC before restoring information You can restore data using ActiveSync or the HP backup application Restoring data with ActiveSync Restoring data from ActiveSync replaces all information stored on your HP Jornada Any data added after the backup file was created will be lost To restore data with ActiveSync 1 Connect your HP Jornada to your desktop PC 2 Use HP t...

Page 44: ...acts Calendar and Tasks databases PIM databases with data from an existing backup file Depending on the type of backup file the restore operation replaces all information stored in your PIM databases or all data stored on your Pocket PC Any data added after the backup file was created will be lost To restore data with HP backup 1 Use HP task switcher to close all running applications In the Today ...

Page 45: ... network whether you are at home or on the road This chapter describes The several methods you can use to connect your HP Jornada to a modem cellular phone or network The process of configuring your HP Jornada to connect to an Internet service provider ISP or network Browsing the Web or a corporate intranet from your HP Jornada using Microsoft Internet Explorer and Mobile Channels Sending and rece...

Page 46: ...nd accessories visit the HP Jornada Web site at www hp com jornada Connecting with a CompactFlash card Your HP Jornada Pocket PC supports a variety of CompactFlash card modems and network interface cards NICs Whether you use a Compact Flash modem or CompactFlash NIC the card must be a Type I CompactFlash card For a list of compatible CompactFlash cards go to the HP Jornada accessories page at www ...

Page 47: ...when you create a new connection see the Creating an ISP or network connection section in this chapter When you are ready to connect connect the CompactFlash card to an analog telephone line or a network connection using the appropriate cable Follow the card manufacturer s instructions to attach the cable to the port on the card Do not connect a CompactFlash modem to a digital telephone line unles...

Page 48: ...facturer In either case the kit must be designed to work with the specific model of your phone and the manufacturer must provide a driver for use with the HP Jornada Pocket PC After you have installed and configured the card the make and model of the card will appear in the list of modems or the list of network adapters when you create a new connection see the Creating an ISP or network connection...

Page 49: ...ion once you attach the network cable to the NIC To create a dialup connection to an ISP or a specific PC 1 Install a modem or NIC For more information see the Connecting your HP Jornada section in this chapter 2 On the Start menu tap Settings and then tap the Connections tab 3 Tap the Modem icon 4 Tap New Connection 5 Enter a name for the connection The name can be anything you want but it should...

Page 50: ...ap the Connections icon 2 Tap the icon for the connection All connections you have created should appear as icons in the Connections folder 3 Type your user name password and domain if required 4 Select a dialing location Tap Dialing Options to confirm or change settings for the selected location or to create a new location 5 In the Dialing Options dialog box tap Dialing Patterns to make any neces...

Page 51: ...or offline viewing on your HP Jornada Microsoft Pocket Internet Explorer You can use Microsoft Pocket Internet Explorer to browse mobile favorites and channels that you have downloaded to your HP Jornada without connecting to the Internet Or you can connect to the Internet or a corporate network to browse the Web or a corporate intranet The Pocket Internet Explorer home page To browse the Web 1 On...

Page 52: ...ornada On the Tools menu tap Options and then tap the Connections tab Select a connection and the select the Access remote content automatically check box Channel content Channels are Web sites designed specifically for offline viewing on a Pocket PC You can subscribe to two types of channels at no fee AvantGo Channels and Mobile Channels provided by Microsoft partners AvantGo Channels AvantGo is ...

Page 53: ...it the Windows CE Mobile Channel List Web page at www microsoft com windowsce channels While a channel Web page is displayed click the Add Mobile Channel button and then select Make available offline to download the channel to your desktop PC The mobile channel will be transferred to your device the next time you synchronize To view channels 1 Tap to display your list of favorites 2 Tap the channe...

Page 54: ...lick the mobile favorite and then click Properties On the Download tab specify the level of links you want to download 6 Synchronize your device and desktop PC Mobile favorites that are stored in the Mobile Favorites folder in Internet Explorer 5 are downloaded to your device If you do not specify an update schedule in step 3 you must manually update the information on your HP Jornada Before you s...

Page 55: ...see ActiveSync Help Limit the number of downloaded linked pages In Internet Explorer on the desktop PC right click the mobile favorite you want to change and then click Properties On the Download tab specify 0 or 1 for the number of linked pages you want to download Sending and receiving e mail Your HP Jornada includes Inbox a full featured e mail program that is part of Microsoft Pocket Outlook Y...

Page 56: ... Outbox folder on your device are transferred to the Outbox in Microsoft Exchange or Outlook on your desktop PC The messages are sent the next time you send mail from your desktop PC You can only synchronize e mail messages with a single desktop PC If you have established partnerships between your HP Jornada and two desktop PCs you can synchronize your Inbox with only one of them Sending and recei...

Page 57: ... icon 2 On the Services menu tap New Service 3 Select a service type IMAP4 or POP3 and type a name for the service The name can be anything you choose If you are not sure what type of service is associated with your account consult your account administrator Tap Next 4 If you connect to your mail server using a modem select a dial up connection from the drop down list or If you connect to your mai...

Page 58: ...in the message list By default the most recently received messages appear first in the list Unread messages are displayed in bold The Inbox message list To read a message 1 In the message list tap the icon of the message you want to read To reply to or forward the message tap To read the next message tap the down arrow on the Command bar ...

Page 59: ...attachments you must mark the message in Inbox and then connect to the mail server or synchronize again To mark a message for retrieval 1 In the message list tap and hold the message you want to retrieve 2 On the pop up menu tap Get Full Copy You specify your downloading preferences when you set up the service or select your synchronization options You can change them at any time Change options fo...

Page 60: ...tems folder This folder is for messages deleted on the e mail server The behavior of the Deleted local and Sent folders depends on the options you have chosen In the message list tap Tools and then Options On the Message tab select your options If you want to organize messages into additional folders tap Tools and then New Folder to create new folders To move or copy a message to another folder ta...

Page 61: ... chapter also offers important tips on safeguarding your data by managing power and memory and using the security settings In this chapter you will learn to Manage power effectively Manage the memory on your HP Jornada Adjust settings for the display and sounds Use security features to protect your data Configure hardware buttons for games Configure menus for easy access to programs and documents ...

Page 62: ...ttery very low message appears and the device shuts down automatically You will be unable to use your Pocket PC until you connect to external power for charging Data will be retained for 5 days Because your HP Jornada is charged automatically whenever it is connected to AC power simply connect the HP Jornada to AC power to recharge when the power is low While your HP Jornada is connected to AC pow...

Page 63: ...rnal memory to the card For more information on CompactFlash cards see the CompactFlash cards section in chapter 8 Delete unnecessary files Remove Web pages stored for offline viewing in Internet Explorer folders Remove programs you no longer use See the Adding or removing programs section in this chapter Clear program memory See the following section Increasing program memory Increasing program m...

Page 64: ...ap Close All Adjusting settings Use the HP settings application to quickly change settings such as screen brightness and contrast and speaker volume to display system information such as memory status and remaining power and to change display button and power driver settings To start HP settings 1 On the Start menu tap HP settings or Press and hold the HP home menu hot key The Settings tab On the ...

Page 65: ...you want to change and then adjust the sliders to fine tune the settings The remaining power is displayed on a status bar at the bottom of the Settings tab To switch to the Power control panel tap the battery icon next to the power status bar The Memory tab The Memory tab displays total and available free Storage Program and Storage Card memory For information on allocating memory between storage ...

Page 66: ...thorized access to your HP Jornada and the data it holds You can set a password to protect your data set a reminder password and keep a record of when anyone attempts to access data on your HP Jornada If you enable password protection you must enter your password each time you turn on your Pocket PC Or you can set a short delay so you do not need to re enter your password if you turn on your HP Jo...

Page 67: ...bled You must enter the password each time you start your HP Jornada and each time you open the HP security application To set a password delay 1 Set your primary password 2 Select the Delay activation after suspend for check box 3 Using the input panel enter a number of minutes for the delay To clear your password 1 On the Primary tab tap CLR on the numeric keypad Creating a security log You can ...

Page 68: ...on when device is turned on check box Configuring hardware buttons You can configure the hardware buttons on your HP Jornada to suit the way you work Individual buttons can be assigned to different programs using the Buttons control panel and the HP game buttons application enables you to create hardware profiles for specific games The Buttons control panel Use the Buttons control panel to assign ...

Page 69: ...le To make it easy to enable or disable the game buttons select the Show status icon check box The HP game buttons status icon will appear in the Command bar of the Today screen Simply tap the status icon to enable or disable the gaming buttons Creating a game profile You can create a different profile for each of your favorite games by assigning the hardware buttons on your Pocket PC to the actio...

Page 70: ...nment 1 Press the HP home menu hot key to open HP home menu To display the second page of buttons press the hot key a second time or tap the HP home menu icon in the lower right corner of the HP home menu screen 2 Tap and hold the stylus on the button you want to modify 3 On the pop up menu tap Assign Rename or Delete Assign Tap Assign and then browse to select the program or document you want to ...

Page 71: ...enu tap Settings and then tap Menus 2 On the Start Menu tab select the check box for the program you want to add The Start Menu tab displays only the programs stored in the Start Menu folder on your HP Jornada If you do not see a particular program listed use File Explorer to move the program to the Start Menu folder New menu You can also add or remove programs from the New menu to make it easier ...

Page 72: ...he Web The only programs that will run on your HP Jornada are those designed specifically to run on Windows for Pocket PC You cannot run programs designed for Windows 95 or Windows NT on your HP Jornada In addition you may need a version of the program designed specifically for the SH3 processor Install software to your HP Jornada by first loading the installation files onto your desktop PC and th...

Page 73: ...eSync window 2 On the Tools menu in the ActiveSync window click Add Remove Programs 3 Select the check box for the program you want to add Removing programs To free storage memory on your HP Jornada you can remove programs you no longer use Only programs you have added can be removed that is only programs that are stored in RAM The pre installed programs programs stored in ROM cannot be removed ho...

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Page 75: ... or Microsoft Exchange on your desktop PC with information in Pocket Outlook on your HP Jornada Each time you synchronize ActiveSync compares the changes you made on your device and desktop PC and updates both computers with the latest information For information on using ActiveSync see ActiveSync Help on your desktop PC In this chapter you will learn to Schedule appointments and meetings using Ca...

Page 76: ...itch views by using the View menu The Day view in Calendar When you tap an appointment in Calendar a summary screen of the information you entered is displayed Tap the top portion of the summary screen to change the appointment information You can customize the Calendar display for example changing the first day of the week by tapping Options on the Tools menu To create an appointment 1 In Day or ...

Page 77: ... is created automatically and sent either when you synchronize Inbox or when you connect to your e mail server Indicate how you want meeting requests sent by tapping Tools and then Options If you send and receive e mail messages through ActiveSync select ActiveSync To schedule a meeting 1 Create an appointment 2 In the appointment details hide the Input panel and then tap Attendees 3 From the list...

Page 78: ...ter a name and other contact information You will need to scroll down to see all available fields 3 To assign the contact to a category scroll to and then tap Categories Select a category from the list In the Contact list you can display contacts by category 4 To add notes tap the Notes tab You can enter text draw or create a recording For more information on creating notes see the Notes capturing...

Page 79: ...p Send via Infrared To send a card to a Palm device tap Beam Selected and then tap Send Contacts 3 Align the infrared port on your HP Jornada with the infrared port on the receiving device To exchange your personal business card 1 In Contacts tap and hold any contact 2 On the pop up menu tap Card Exchange 3 If you have not designated a contact to send tap Select Card and then browse your contact l...

Page 80: ...t tapping the field If the Input panel is open you will need to hide it to see all available fields 4 To assign the task to a category tap Categories and then select a category from the list In the Task list you can display tasks by category 5 To add notes tap the Notes tab You can enter text draw or create a recording For more information on creating notes see the Notes capturing thoughts and ide...

Page 81: ...eate a written note or a recording You can also include a recording within a note If a note is open when you create the recording it will be included in the note as an icon If the note list is displayed it will be created as a stand alone recording The Notes list To create a note 1 Tap New 2 Create your note by writing drawing typing and or recording For more information about using the Input pane...

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Page 83: ...party programs include OmniSolve from Landware This section provides an overview of these programs and enough information to get you started For complete instructions on using a program refer to online Help for that program In this chapter you will learn about Microsoft Pocket Word Microsoft Pocket Excel Microsoft Money 2000 for Pocket PC Microsoft Windows Media Player for Pocket PC MusicMatch Juk...

Page 84: ...ready provided You can open only one document at a time when you open a second document you will be asked to save the first You can save a document you create or edit in a variety of formats including Pocket Word psw Rich Text Format rtf and Plain Text txt You can enter information in Pocket Word in four modes writing drawing typing and recording Use the View menu to switch between modes Each mode...

Page 85: ...nification by tapping View and then Zoom Then select the percentage you want Select a higher percentage to enter text and a lower one to see more of your document If you are opening a Word document created on a desktop PC select Wrap to Window on the View menu so that you can see the entire document Microsoft Pocket Excel Microsoft Pocket Excel works with Microsoft Excel on your desktop PC to give...

Page 86: ...t to freeze the top and leftmost panes in a worksheet to keep row and column labels visible as you scroll through a sheet Split panes to view different areas of a large worksheet Tap View and then Split Then drag the split bar to where you want it To remove the split tap View and then Remove Split Show and hide rows and columns To hide a row or column select a cell in the row or column you want to...

Page 87: ...the screen Categories Allows you to create a list of categories to help you track your income and expenses Investments Helps you track the value of the investments in your portfolio The Investments screen displays each investment with the current number of shares their price and market value The total market value for all of your investments is displayed at the bottom of the screen Payees Allows y...

Page 88: ...y can update investment prices from the Money Central Web site To update investment prices 1 Open a connection to the Internet see chapter 4 2 On the Tools menu tap Update Investments Microsoft Money displays the date and time of the update at the bottom of the screen If you do not have an Internet connection from your device you can manually update the investment prices by tapping the investment ...

Page 89: ...o enjoy on your HP Jornada by converting or ripping files from your favorite audio CDs or by downloading songs from a Web site such as EMusic com When you have saved the audio file on your desktop PC use the Microsoft Windows Media Manager for Pocket PC to convert the file to the appropriate format and copy it to your HP Jornada Copying songs from audio CDs Use the MusicMatch JukeBox application t...

Page 90: ...es to your HP Jornada Files saved in Windows Media format sound great but do not use lots of storage memory Windows Media Manager is included in the Extras folder on the ActiveSync CD ROM You must install Windows Media Manager on your desktop PC to copy and convert digital audio files Some vendors distribute audio files as packaged content that is digital music that has been encrypted to protect t...

Page 91: ...Books on your HP Jornada Download books to your desktop PC from eBook Web sites Then use ActiveSync to copy the book files to your Pocket PC The books appear in the Reader Library An eBook includes many features not available with a paper book These options are available from any book page You can add notes or bookmarks highlight text search for words or phrases and copy text to use in other docum...

Page 92: ... OmniSolve is a financial application that offers the same features as the HP business calculator It is designed specifically for real estate retail and business professionals who use Pocket PCs to make financial decisions quickly and accurately OmniSolve employs a form filling metaphor to provide a rich problem solving environment that is unparalleled in ease of use power and flexibility To start...

Page 93: ...d protect your Pocket PC from accidental damage HP makes a variety of accessories designed specifically to enhance your HP Jornada Pocket PC In addition you can purchase CompactFlash card accessories from many vendors This chapter describes Accessories available from HP How to install and use CompactFlash cards ...

Page 94: ... 2000 desktop PC without a cradle Serial Cable F1819A Connect your HP Jornada to a serial communications port on a desktop PC running Windows NT Windows 95 98 or Windows 2000 AC Adapter F1817A Connect to AC power anywhere in the world with this World Wide Voltage adapter Executive Leather Case F1829A Protect your HP Jornada in style with this slim executive design leather case with stylus holder F...

Page 95: ...s manufacturer Install software drivers as you would install any other software or program For more information see the Adding or removing programs section in chapter 5 To install a CompactFlash card 1 Open the door to the CompactFlash slot 2 Insert the CompactFlash card into the slot If you are using a CompactFlash memory card or another card that does not require a cable you can close the door t...

Page 96: ...92 HP Jornada 540 Series User s Guide The CompactFlash card slot ...

Page 97: ...n about troubleshooting ActiveSync click Microsoft ActiveSync Help on the Help menu in ActiveSync The information in this chapter will help you Reset your HP Jornada Restore your HP Jornada to the factory default settings Troubleshoot basic problems Troubleshoot problems with remote connections Troubleshoot problems with the display and touch screen ...

Page 98: ...ved data Reset after restoring data from a backup file or when the HP Jornada appears to be frozen or locked up When you reset you lose unsaved data in all open documents or programs Use HP task switcher to close all open documents and programs In the Today screen tap the HP task switcher icon and then tap Close Window and Close All on the pop up menu To reset 1 Disconnect the sync cable or remove...

Page 99: ...e safety of your information should it be necessary to restore the factory defaults you should regularly back up your data to your desktop PC using ActiveSync or to a CompactFlash card using the HP backup application For more information on backing up data see the Backing up and restoring data section in chapter 3 Restoring the factory default settings erases all files programs and data you have e...

Page 100: ...ic problems If you have a specific problem review the information below to see if you can quickly find the answer Or visit the HP Web site at www hp com jornada for more information about common difficulties Problem Diagnosis Remedy HP Jornada does not turn on when not connected to AC power Power is too low to run your Pocket PC Connect to AC power and then turn on your HP Jornada Charge the batte...

Page 101: ...a locks up when running applications or it runs slowly HP Jornada is locked up Connect to AC power and reset See the Resetting your HP Jornada section in this chapter Note Check to ensure that the device is not running low on power and avoid running several applications at the same time Use HP task switcher to close applications that are not in use HP Jornada does not turn on or display appears to...

Page 102: ...Difficult to install or run software from previous HP handheld on HP Jornada 540 Series Software that runs on previous HP handheld devices may not run on your HP Jornada 540 Series Pocket PC Because the HP Jornada 540 Series Pocket PC uses a newer operating system software built for previous generation Windows CE for Palm sized PCs such as HP Jornada 430 420 may not run on your HP Jornada 540 Seri...

Page 103: ...ections tab tap the PC icon and then select USB connection from the drop down list or The USB connection is not enabled in ActiveSync on your desktop PC In ActiveSync on the Tools menu click Connection Settings and then select the Allow USB connection with this desktop computer check box Unable to locate files in CompactFlash memory in applications Files must be stored in the My Documents folder o...

Page 104: ...dem is firmly seated and connected to your device and the telephone jack Disable Call waiting On the Start menu tap Settings and then tap the Connections tab Tap the Modem icon and then on the Dialing tab select the Disable call waiting check box and enter the disable code specified by your telephone company Unable to use infrared transfer between Windows powered devices If you are unable to use i...

Page 105: ...our device to connect to the network Make sure that the proper drivers for your card are installed on the device For more information see the owner s manual for the network card Verify with your network administrator that your user name and password are correct Verify with your network administrator that the network you are trying to connect to is available or try to connect to it from another com...

Page 106: ...he device After a reset the screen remains blank for approximately 3 seconds after pressing On Off buttons Charge the device by connecting to AC power Screen is dark Prolonged exposure to direct sunlight may cause your device screen to temporarily darken This is normal for LCD screens and is not permanent Display is difficult to see in sunlight or in dark rooms Use HP settings to adjust contrast a...

Page 107: ...9 Troubleshooting 103 If you are having a hard time viewing Pocket Outlook data try enlarging the display font To do this within Calendar Tasks or Contacts tap Tools then Options and then select Use large font ...

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Page 109: ... requires service contact Hewlett Packard for service information shipping instructions and out of warranty service charges before you send your device to HP for repair In countries not listed in the table contact the Hewlett Packard authorized dealer or sales office Service For diagnostic instructions and other service information contact one of the technical support numbers listed Please do not ...

Page 110: ...le Our worldwide customer support network is available to give you personal telephone service should you need it Country Region Telephone Argentina 54 1 7788380 Australia 61 3 88778000 Austria 43 711 4201080 Belgium Dutch 32 2 6268806 Belgium French 32 2 6268807 Brazil 55 11 8296612 Canada 1 905 2064663 Chile 56 800 360999 China 86 10 65645959 Czech Republic 420 2 61307310 Denmark 45 39 294099 Fin...

Page 111: ...herlands 31 20 6068751 New Zealand 64 9 3566640 Norway 47 22 116299 Philippines 63 2 8673551 Poland 48 22 8659999 Portugal 351 13180065 Russia 7 095 9169821 Singapore 65 2725300 South Africa 27 11 8061030 Spain 34 91 7820109 Sweden 46 8 6192170 Switzerland German 41 1 4332728 Switzerland French 41 1 4332729 Taiwan 886 2 27170055 Thailand 66 2 6614000 Turkey 90 212 2245925 UK 44 870 6083003 ...

Page 112: ...Service 1 970 635 1000 Palmtops Organizers toll call Venezuela 58 800 47888 or 58 2 2078488 Vietnam 84 0 88234530 All Customer Care Centers are available during office hours Pre sales Information in the USA is available 24 hours per day 7 days per week Support Service in the USA can be contacted from 5 am to 5 pm Pacific Time Monday through Friday ...

Page 113: ...usive remedy shall be a refund of the purchase price upon return of the product Limitation of warranty The above warranty shall not apply to defects resulting from misuse unauthorized modification opening for any reason except to perform an official upgrade using an HP Upgrade Kit operation or storage outside the environmental specifications for the product in transit damage improper maintenance o...

Page 114: ...umer transactions in Australia New Zealand and the United Kingdom and shall not affect the statutory rights of consumers For consumers in Australia The above warranty terms and any other warranty statement enclosed with this product except to the extent lawfully permitted do not exclude restrict or modify and are in addition to the statutory rights implied by the Trade Practices Act 1974 or any co...

Page 115: ...without notice The information provided here constitutes a Year 2000 Readiness Disclosure for purposes of the Year 2000 Information and Readiness Disclosure Act Hewlett Packard makes no representation or warranty about the Year 2000 readiness of non HP products including pre installed operating systems or application software The manufacturers of those products provide such information if any and ...

Page 116: ... now HP Software Product License Agreement The HP Software Product License Agreement shall govern the use of all software that is provided to you the customer as part of this HP product with the exception of Microsoft Software Microsoft Products are licensed to you under the Microsoft End User License Agreement EULA contained in the Microsoft documentation Any third party software supplier s warra...

Page 117: ... the software to a third party only as part of the transfer of all your rights and only if you obtain the prior agreement of the third party to be bound by the terms of this License Agreement Upon such a transfer you agree that your rights to the software are terminated and that you will either destroy all your copies and adaptations or deliver them to the third party Transfer to a U S government ...

Page 118: ...They are delivered and licensed as commercial computer software as defined in DFARS 252 227 7013 Oct 1988 DFARS 252 211 7015 May 1991 or DFARS 252 227 7014 Jun 1995 as commercial item as defined in FAR 2 101 a or as Restricted computer software as defined in FAR 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for...

Page 119: ...ies Removable media if supplied HP warrants the removable media if supplied upon which this product is recorded to be free from defects in material and workmanship under normal use for a period of NINETY 90 DAYS from the date of purchase In the event the media proves to be defective during the warranty period your remedy shall be replacement or refund only Return the media to HP for replacement Sh...

Page 120: ...tates provinces or countries do not allow the exclusion or limitation of incidental or consequential damages including lost profit so the above limitation or exclusion may not apply to you In no case shall HP s liability exceed the purchase price for the software and or product The limitations set forth above will apply regardless of whether you accept the software Consumer transactions in Austral...

Page 121: ...rect connection A connection between your HP Jornada and another computer by means of the sync cable or IR port DNS Domain Name System An Internet service that translates domain names into IP addresses For example the domain name www jornada com might translate as 198 125 247 4 Driver A control program that enables a computer to work with a specific device or peripheral IMAP4 Internet Messaging Ac...

Page 122: ... or set of applications that organizes information such as addresses appointments and notes POP3 Post Office Protocol v3 A protocol that enables a computer to retrieve messages from a mail server PPP Point to Point Protocol The default method your HP Jornada uses to communicate with an ISP network server Proxy server A server that sits between a client computer or Web browser and the Internet A pr...

Page 123: ...rnet Stylus A pen like utensil designed for navigating on a touch screen Synchronization The process of comparing the files or data on two computers to ensure that they contain the exact same information Touch screen A touch sensitive screen that allows you to open files launch programs and select text by touching or tapping the screen with the stylus USB Universal Serial Bus A newer standard for ...

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Page 125: ...ower BMP 6 brightness 4 13 60 97 102 browser Web See Pocket Internet Explorer browsing files and folders 26 35 the Web 46 47 C calculator See OmniSolve Calendar 3 4 15 23 24 33 34 36 37 39 71 72 73 103 hot key 15 cellular phone See mobile phone channels AvantGo 48 mobile 48 49 synchronizing 48 Character Recognizer 20 21 22 80 125 127 charging 2 14 19 58 LED indicators 58 clock 18 Command bar 18 Co...

Page 126: ...36 Find feature 26 finding information 26 H hardware buttons 4 14 57 64 65 66 configuring 64 headphone jack 11 HP backup 4 36 37 38 39 95 98 HP Dynamic Voice 25 HP game buttons 4 19 64 65 66 HP home menu 4 13 15 17 18 60 66 67 hot key 15 HP hot keys 10 11 14 15 62 65 HP Jornada CD ROM 2 6 7 85 86 HP security 4 62 63 64 HP settings 4 13 14 15 58 59 60 61 97 102 HP task switcher 4 17 18 19 38 39 59 ...

Page 127: ... Interface Card Notes 3 4 23 24 26 64 71 73 74 76 77 102 Notification button LED 10 14 102 O OmniSolve 3 5 79 88 On Off button 10 14 15 16 96 97 98 online Help 2 7 8 45 46 79 88 owner information 64 P Palm devices exchanging contacts 75 migrating data 130 131 Palm software 98 partnership establishing 32 33 multiple 32 New Partnership Wizard 32 password 4 6 37 44 46 53 62 63 64 82 95 101 primary 63...

Page 128: ...rt menu 18 67 status icons 18 stopping programs 59 storage memory 17 25 51 59 69 86 87 stylus 10 90 calibrating 15 using 15 switching programs 17 sync cable 29 synchronization 7 32 33 51 52 118 channels 48 conflicts 34 Inbox 52 remote 34 35 system requirements ActiveSync 28 T Tasks 3 4 5 15 20 23 24 33 34 36 37 39 71 75 103 hot key 15 technical support 3 13 105 temperature 12 templates Pocket Exce...

Page 129: ...ples of how to write characters in lowercase mode You can also choose to write in uppercase Graffiti compatible mode In this mode you write characters in uppercase If you prefer to write in uppercase mode tap Uppercase Mode in Options on the input method menu Whether a letter appears in uppercase or lowercase when it is converted to typed text depends on where in the input panel you write it not o...

Page 130: ... in lowercase mode the dot on each character is the starting point for writing Remember that even though you write a letter in its lowercase form the case of the text that is displayed depends on where you write the letter For example if you write a lowercase a in the ABC area an uppercase A is displayed on the screen ...

Page 131: ...Appendix A Character Recognition 127 For more information on using Character Recognizer and for demos of all characters tap on the Character Recognizer input panel ...

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Page 133: ...ynchronize your device with your desktop PC so that the information on your desktop PC is current 3 If you have files on your device that you want to transfer such as Note Taker notes and recordings turn file conversion off in ActiveSync options so that the files stay in device format and use ActiveSync Explorer to copy the files to your desktop PC For specific instructions see ActiveSync Help on ...

Page 134: ... Connect your HP Jornada to your desktop PC and then click Windows CE Inbox Transfer on the Outlook Tools menu 8 Select Copy selected messages to your mobile device and then click the Browse button 9 Select the offline folder on your device that you want to transfer the messages to and then click OK 10 Click the Transfer button The selected messages are moved to your HP Jornada Migrating data from...

Page 135: ...lm organizers If you would like to use PocketMirror to synchronize your PalmPilot or Pilot organizer with Microsoft Outlook you will need to purchase the commercial version of the software from Chapura the maker of PocketMirror Check with Chapura directly ...

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