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“Customers who find the books
they are looking for using the
HP iPAQ search system make
a purchase almost without fail,
and this leads to an increase
in revenue.”

Kim Jong-Hwa
Director
Bandi & Luni’s

HP iPAQ success story

Bandi & Luni’s, Korea

The challenge

- Increase sales by providing customers with the 

information they need, instantly

The solution

- HP iPAQ Pocket PC h5450

- Customised book search and logistics management 

system with wireless access

The results

- 50% reduction in personnel required for the

shop floor

- Increase in sales due to the fact that customers who 

use the HP iPAQ search system purchase goods

Bandi & Luni’s increases operational efficiency
with the HP iPAQ Pocket PC

Bandi & Luni’s Korean outlet is one of the largest bookstores in Asia. It
carries more than two million books and with such large volumes of stock,
customers were finding it increasingly more difficult to locate the books
they wanted.

The PC search facilities presented another problem; they were too complex
and off-putting for many customers, particularly the elderly and those
lacking basic computer skills. The customer-friendly solution came in the
form of a pocket-sized HP iPAQ.

With HP iPAQ Pocket PCs, store assistants are able to carry out a multitude
of tasks, from stock ordering and inventory checks to book searches,
product returns and inter-store book transfers, while on the move.

Floor staff utilise the instant messaging capabilities of the HP iPAQ to
communicate with each other and service the same customer within different
sections of the store. In addition to reducing costs, increasing operational
efficiency and raising customer service standards, the HP iPAQ solution
has also significantly reduced the number of staff required to run the store.
What’s more, the Microsoft

®

 Windows

®

 platform is compatible with Bandi

& Luni’s back-end system, which enables easy data transfer and sharing.

This new interactive service has been well received with traditional and
modern customers. Thanks to HP, Bandi & Luni’s has found a way to keep
its customers coming back time and time again.

Summary of Contents for iPAQ Pocket PC Series

Page 1: ...al or editorial errors or omission contained herein Microsoft Windows and the Windows Logo are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Printed in Singapore HP Customer Information Centre Australia 13 23 93 China 800 820 2255 021 5050 4800 Hong Kong 800 938833 India 1 600 112267 Indonesia 0800 1 111 222 008 800 330 005 Korea 080 703 0...

Page 2: ...For people who are always on the go ...

Page 3: ...et PC features a broad range of wireless capabilities including integrated Bluetooth technology and in select models wireless connectivity through WLAN cards means you can stay connected no matter where you are The removable and rechargeable battery keeps you powered up when you re on the move and the Universal Remote function provides you with complete control of your home entertainment system Th...

Page 4: ...luding mobile phones printers and laptops The SDIO Secure Digital Input Output slot allows you to snap in memory cards for transferring and storing MP3s pictures and more And with its powerful multi media capabilities you can play games watch videos or listen to music it s a complete entertainment system that slides easily into your pocket What s more if you re on the road and really need to work ...

Page 5: ...ta than ever before The HP iPAQ h2200 series redefines productivity With iPAQ Backup and pocket versions of Microsoft Outlook Word Excel and Internet Explorer for Pocket PC you can keep working wherever you go It helps you take control of your life Dual CF and SDIO slots Inbox Button Calendar Button Contact List Button 5 way Navigation Button Active Bluetooth Indicator LED Power Indicator iTask Bu...

Page 6: ...SDIO expansion slots allow you to scale the performance of the HP iPAQ to meet your future business needs What s more the HP iPAQ h5500 series comes with pocket versions of Microsoft Outlook Word Excel and Internet Explorer for Pocket PC It helps you run your business from almost anywhere SDIO slot Speaker iTask Button Inbox Button Calendar Button Contact List Button 5 way Navigation Button Antenn...

Page 7: ...ersonnel in the field or keep track of warehouse inventory there s an HP iPAQ wireless solution to meet the demands of your business The following pages feature nine success stories that illustrate how the HP iPAQ has been effectively deployed to streamline business practices across different industries saving companies time work and money ...

Page 8: ...tions The HP iPAQ has reduced customer wait times improved service levels and helped the company maximise display space without compromising on checkout points The HP iPAQ was an obvious choice for us We looked at other platforms but for the perfect convergence of usability performance versatility and convenience HP iPAQ stands out from the rest Karin Ong General Manager and Executive Director The...

Page 9: ...lities presented another problem they were too complex and off putting for many customers particularly the elderly and those lacking basic computer skills The customer friendly solution came in the form of a pocket sized HP iPAQ With HP iPAQ Pocket PCs store assistants are able to carry out a multitude of tasks from stock ordering and inventory checks to book searches product returns and inter sto...

Page 10: ...sales opportunities due to the lack of customer information available to field staff To overcome this problem Unitech presented its sales personnel with the HP iPAQ Pocket PC this provided instant access to each customer s buying patterns their preferred brands and the complete IT infrastructure of the company empowering sales personnel to make product recommendations based on specific customer ne...

Page 11: ...om a variety of Chinese Italian Thai Japanese Western cuisines and even local fare Each restaurant is equipped with several HP iPAQ Pocket PCs which act as Point of Sale POS terminals for all ground staff The menus for each of the seven restaurants are stored in the HP iPAQ and when a customer places an order the waiter keys it directly into the device The Pocket PC then sends the request wireless...

Page 12: ...20 000 units from faxed copies of the stock inventory a time consuming process and one that made discrepancies difficult to reconcile The solution presented itself in the form of a Bluetooth enabled HP iPAQ Pocket PC and i Scan a custom designed inventory management tool that allows sales staff to validate the company s stock instantly A handheld scanner is run across the barcode of each piece of ...

Page 13: ...lities such as built in support for Bluetooth which makes it easier for us to add future functionality such as remote connectivity Chris Lane Regional Manager Information Technology CMG Asia HP iPAQ success story CMG Asia Hong Kong The challenge Achieve a competitive edge by delivering on the spot financial products and planning services The solution An end to end mobile solution based on HP iPAQ ...

Page 14: ...approach to customer care has removed the need for tedious paper based manual systems and the new flexible integrated and automated communication solution has dramatically reduced customer service response time The HP iPAQ solution raises the benchmark in service delivery creating a new paradigm for responsive and professional customer care Chris Cassettari Modernisation Director KONE HP iPAQ succ...

Page 15: ...om over 35 countries with ship repair and conversion With over 200 vessels handled annually efficient deployment of the company s workforce is critical to the cost manning and management of Sembawang s projects With HP iPAQ Pocket PCs supervisors on board the vessels can check workers qualifications skill sets and legal status by scanning their identification barcodes Wireless data links help mana...

Page 16: ... means students will be able to keep abreast of activities on campus and pick their subjects without ever visiting the school The HP iPAQ with its memory expansion capabilities processing speeds and user friendly software has proven to be the ideal choice for introducing information technology to the 10 000 staff and students at Shu Te In the past when teachers held meetings and discussions with s...

Page 17: ...ments faster you ll find all the accessories you need right here Take a look through to see how you can make your HP iPAQ work harder for you Accessories featured include Expansion packs Batteries Battery chargers Adaptors Cradles Styli Keyboards Cases Covers Expand your HP iPAQ Pocket PC with the latest accessories ...

Page 18: ...3 FA127A AC3 FA128A AC3 FA139A AC3 FA140A AC3 FA114A AC3 FA110A AC3 FA135A AC3 FA136A AC3 FA184A AC3 FA121A AC3 FA115A AC3 253504 B21 Premier leather case 262207 B21 Zippered leather case 253629 001 253629 011 253629 031 AC adaptor US AC adaptor AU AC adaptor UK 253516 011 253516 B21 253516 031 Battery charger AU Battery charger US Battery charger UK 274707 B21 Charger adaptor Expandable case 2178...

Page 19: ...e with battery slot FA112A AC3 Starter kit plus VEO CF Camera 334053 371 CF Radio FA182A UUF Desktop cradle USB Serial 250182 B21 Stylus three pack 311311 B21 Stylus three pack 253510 B21 Stylus three pack Foldable keyboard US Eng Foldable keyboard UK Eng 249693 001 249693 031 iPAQ Nylon case 339657 B21 Slim keyboard US Eng 312391 001 Autosync cable USB Serial 250178 B21 FA161A AC3 FA118A ABA FA11...

Page 20: ...3 Windows Mobile 2003 for Pocket PC UPGD 50 USERS BT ENG 50 users for h3970 339985 B21 FA177A AC3 Windows Mobile 2003 for Pocket PC UPGD 100 USERS ENG 100 users for 3950 336762 B21 FA150A AC3 Previous Part No h1900 h2210 h5100 h5400 h5500 h3000 Description Current Part No Windows Mobile 2003 for Pocket PC UPGD 100 USERS BT ENG 100 users for h3970 339984 B21 FA178A AC3 Windows Mobile 2003 for Pocke...

Page 21: ...or Pocket PC Powered by Microsoft Windows for Pocket PC 2002 Microsoft Windows Mobile 2003 Premium software for Pocket PC Instant on off and Backlight Navigation button Touch sensitive display for stylus 4 programmable application launch buttons Calendar Contacts Inbox and Today buttons 2 alarm settings Built in speaker HP Ergonomic design features Instant on off and Backlight Navigation button To...

Page 22: ... can be changed anytime anywhere which means you can keep working for longer Frequently Asked Questions Can I check email and access the Internet when I m on the move Yes you can the HP iPAQ allows you to connect to the Internet through a CF or SD card at Wi Fi hotspots in hotels cafes and airports What are the expansion capabilities of the HP iPAQ The HP iPAQ h2200 and h5500 series feature an int...

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