3
Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Table 3-1
Common problems and solutions
Problem
Possible Cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is turned off.
Press the front panel power button.
NOTE:
If pressing the power button has no effect, press and hold the
power button for 10 seconds to disable the Power Button Lockout
feature.
Video cable is improperly
connected.
Connect the video cable properly. Refer to
for more information.
System is in sleep mode.
Press any key on the keyboard or move the mouse to inactivate the
screen blanking utility.
Video card is incompatible.
Open the OSD menu and select the Input Control menu. Set Auto-Switch
Input to Off and manually select the input.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu and select Brightness to adjust the brightness scale
as needed.
Check Video Cable is
displayed on the screen.
Monitor video cable is
disconnected.
Connect the appropriate video signal cable between the computer and
monitor. Be sure that the computer power is off while connecting the
video cable.
Input Signal Out of Range
is displayed on screen.
Video resolution and/or
refresh rate are set higher
than the monitor supports.
Change the settings to a supported setting (see
The monitor is off but it did
not seem to enter into a
low-power sleep mode.
The monitor’s power saving
control is disabled.
Open the OSD menu and select Power Control, select Auto-Sleep Mode,
and then set auto-sleep to On.
OSD Lockout is displayed.
The monitor’s OSD Lockout
function is enabled.
Press and hold the
Menu
button on the front panel for 10 seconds to
disable the OSD Lockout function.
Power Button Lockout is
displayed.
The monitor’s Power Button
Lockout feature is enabled.
Press and hold the power button on the front panel for 10 seconds to
unlock the power button function.
Button lockouts
Holding down the power button or
Menu
button on the front panel for ten seconds will lock out the
functionality of the buttons. You can restore the functionality by holding the buttons down again for ten
seconds. This functionality is only available when the monitor is turned on and displaying an active signal,
and the OSD menu is closed.
22
Chapter 3 Support and troubleshooting
Summary of Contents for HC271
Page 1: ...User Guide HP HC271 HP HC271p Clinical Review Monitor ...
Page 4: ...iv About This Guide ...
Page 8: ...viii ...
