HP ENVY dv6-7200 Maintenance And Service Manual Download

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Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.

To start System Diagnostics:

Turn on or restart the computer, quickly press

esc

, and then press

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test while it is running, press

esc

Using System Diagnostics

105

Summary of Contents for ENVY dv6-7200

Page 1: ...HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...Left side 18 Right side 19 Rear 20 Bottom 21 3 Illustrated parts catalog 22 Service tag 23 Computer major components 24 Display assembly subcomponents 32 Mass storage devices 33 Miscellaneous parts 34 Sequential part number listing 36 4 Removal and replacement procedures 45 Preliminary replacement requirements 45 Tools required 45 Service considerations 45 Plastic parts 45 Cables and connectors 45...

Page 6: ...tem board 77 Fan heat sink assembly 82 Processor 88 USB board 90 Subwoofer 91 Power connector cable 93 Optical drive connector cable 94 Display assembly 95 5 Using Setup Utility BIOS and System Diagnostics 103 Starting Setup Utility BIOS 103 Updating the BIOS 103 Determining the BIOS version 103 Downloading a BIOS update 104 Using System Diagnostics 105 6 Specifications 106 Computer specifications...

Page 7: ...anager 113 What you need to know 114 Using the HP Recovery partition to recover a minimized image select models only 114 Using HP Recovery media to recover 115 Changing the computer boot order 115 Removing the HP Recovery partition 115 8 Power cord set requirements 116 Requirements for all countries 116 Requirements for specific countries and regions 117 9 Recycling 118 Index 119 vii ...

Page 8: ...viii ...

Page 9: ...NVY dv6 Notebook PC Processors AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A8 4500M 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W AMD A4 4300M 2 50 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W 1 ...

Page 10: ...Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 6 0 MB L3...

Page 11: ...0 GHz 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3130M 2 60 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3120M 2 50 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W Chipset AMD A70M fusion controller hub FCH Intel...

Page 12: ...48 MB of dedicated video memory 128 MB 16 DDR3 900 MHz 8 PCs 128 bit M2 29 mm 29 mm NVIDIAR GeForceR 650M with 1024 MB of dedicated video memory 32 MB 32 GDDR5 8 PCs 5Gbps 128 bit M2 29 mm 29 mm NVIDIAR GeForceR 650M with 2048 MB of dedicated video memory 64 MB 32 GDDR5 8 PCs 5Gbps 128 bit M2 29 mm 29 mm Support HD decode DX11 HDMI and Optimus Panel 15 6 in light emitting diode LED UWVA full high ...

Page 13: ... or 4096 MB 2 not supported on computer models equipped with a 32 bit operating system 6144 MB 4096 MB 1 2048 MB 1 not supported on computer models equipped with a 32 bit operating system 4096 MB 4096 MB 1 or 2048 MB 2 2048 MB 2048 MB 1 Hard drive Supports 6 35 cm 2 5 in hard drives in 12 7 mm 50 in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible ...

Page 14: ...er with SuperMulti Drive Audio and video HD audio Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam fixed no tilt with activity LED 1280 720 by 30 frames per second Two dual array digital microphones with appropriate beam forming echo cancellation noise reduction software Ethernet Integrated 10 100 1000 NIC Wireless Integrated wireless local area n...

Page 15: ...Adapter Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter Support for the Atheros AR9565 802 11b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter for use only on computer models equipped with an Intel processor Support for the Intel Centrino Advanced N 6235 WLAN module for use only on computer models equipped with an Intel processor in Japan External media cards HP Multi Format Digital ...

Page 16: ... USB 2 0 1 port Keyboard pointing devices Full size 15 6 in Island style with numeric keypad Taps enabled by default Power requirements 90 W HP Smart AC adapter RC V PFC 3 wire 65 W HP Smart AC adapter RC V 3 wire 120 W slim AC adapter RC V PFC 3 wire 90 W HP Smart AC adapter RC V PFC EM 3 wire 65 W HP Smart AC adapter RC V EM 3 wire Supports the following batteries battery is user removable 9 cel...

Page 17: ... processor Computer models equipped with an Intel processor Operating system Preinstalled Windows 8 Standard 64 bit Windows 8 Professional 64 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Memory module Optical drive WLAN module 9 ...

Page 18: ... Select Start Computer A list displays all the devices installed in your computer including optical drives solid state drives SSDs or a secondary hard drive To find out what software is included on your computer select Start All Programs 10 Chapter 2 External component identification ...

Page 19: ...e the webcam select Start All Programs Communication and Chat CyberLink YouCam 4 Webcam light On The webcam is in use 5 Speakers Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the area immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices th...

Page 20: ... exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold down the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 2...

Page 21: ...dio feature that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default Opens Beats Audio Control Panel which allows you to view and control all audio settings Beats Audio is an enhanced audio feature that provides a deep controlled bass while maintaining a clear sound NOTE You can also open the Beats Audio Control Panel by selecting Start Control Panel H...

Page 22: ...ted by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 8 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 1...

Page 23: ...tion is an energy saving mode that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Mute light Amber Computer sound is off Off Computer sound is on 3 Wireless light White An integrated wireless device such as a wireless local area network WLAN devi...

Page 24: ... Item Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light On The TouchPad is off Off The TouchPad is on 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse 16 Chapter 2 E...

Page 25: ...tal Media slot Supports the following digital card formats Secure Digital SD Memory Card Secure Digital Extended Capacity SDxC Memory Card Secure Digital High Capacity SDHC Memory Card Ultra High Speed MultiMediaCard UHS MMC Front 17 ...

Page 26: ...nects a network cable 5 USB 3 0 ports 2 Connect an optional USB 3 0 device and provide enhanced USB power performance 6 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 Audio out headphone jack Connect optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of pers...

Page 27: ...er HP 3D DriveGuard has temporarily parked the hard drive NOTE For information about HP 3D DriveGuard Protection see the HP Notebook Reference Guide 6 USB 3 0 port Connects an optional USB 3 0 device and provides enhanced USB power performance NOTE For details about different types of USB ports see the HP Notebook Reference Guide 7 USB 2 0 port Connects an optional USB device NOTE For details abou...

Page 28: ...ct as a deterrent but it may not prevent the computer from being mishandled or stolen Rear Component Description Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 20 Chapter 2 External component identification ...

Page 29: ...peration 4 Integrated subwoofer Provides superior bass sound 5 Service cover The service cover provides access to the hard drive bay wireless compartment and memory module compartment CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or regio...

Page 30: ...3 Illustrated parts catalog 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...numeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric iden...

Page 32: ...Computer major components 24 Chapter 3 Illustrated parts catalog ...

Page 33: ...odels equipped with an Intel processor in Germany 698951 041 For use only on computer models equipped with an Intel processor in Israel 698951 BB1 For use only on computer models equipped with an Intel processor in Latin America 698951 161 For use only on computer models equipped with an Intel processor in the Netherlands 698951 B31 For use only on computer models equipped with an Intel processor ...

Page 34: ...material For use only on computer models equipped with the AMD A70M chipset the AMD RadeonT HD 7670M graphics subsystem and the Windows 8 Professional operating system includes 2 0 GB of discrete video memory 682182 601 For use only on computer models equipped with the AMD A70M chipset the AMD RadeonT HD 7670M graphics subsystem and the Windows 8 Standard operating system includes 2 0 GB of discre...

Page 35: ...n computer models equipped with the Intel 635M chipset a 35 W processor a graphics subsystem with discrete video memory and the Windows 8 Professional operating system includes 1 0 GB of discrete video memory 710991 601 For use only on computer models equipped with the Intel 635M chipset a 35 W processor a graphics subsystem with discrete video memory and the Windows 8 Standard operating system in...

Page 36: ... Standard operating system 682177 501 Thermal Material Kit not illustrated includes replacement thermal material For use only on computer models equipped with an AMD processor 685348 001 For use only on computer models equipped with an Intel processor 682100 001 10 Processor includes replacement thermal material AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W 6830...

Page 37: ...00627 001 Intel Dual Core i3 3110M 2 30 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 682417 001 Intel Dual Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 677152 001 11 Fan heat sink assembly includes replacement thermal material For use only on computer models equipped with an AMD processor and a graphics subsystem with discrete memory 682179 001 For use only on computer mod...

Page 38: ...i ion battery 699468 001 18 RTC battery includes cable and double sided tape 682091 001 19 Hard drive does not include the hard drive connector cable hard drive bracket or screws For use on all computer models 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 ...

Page 39: ...d 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6230 WLAN module 670691 001 Ralink RT5390R 802 11b g n 1 1 WiFi Adapter 691415 001 Ralink RT3290LE 802 11b g n 1 1 WiFi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11b g n 1 1 WiFi Bluetooth 4 0 Combo Adapter for use only on computer models equipped with an Intel processor 690019 001 Intel Centrino Advanced ...

Page 40: ... models equipped with an FHD display assembly 682055 001 Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor 682057 001 Display panel cable for use only on computer models equipped with an HD display assembly 682054 001 Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor 682056 ...

Page 41: ...include the hard drive bracket hard drive connector cable or screws For use on all computer models 750 GB 7200 rpm 9 5 mm 633252 001 750 GB 5400 rpm 9 5 mm 634250 001 640 GB 5400 rpm 9 5 mm 669300 001 500 GB 7200 rpm 9 5 mm 634925 001 500 GB 5400 rpm 9 5 mm 669299 001 320 GB 7200 rpm 9 5 mm 641672 001 For use only on computer models equipped with an AMD processor Mass storage devices 33 ...

Page 42: ...i Drive 682085 001 DVD RW Double Layer with SuperMulti Drive 682083 001 Includes 4a Optical drive bezel 4b Optical drive bracket 5 Solid state drive 160 GB solid state drive for use on all computer models 682098 001 32 GB mSATA solid state drive for use only on computer models equipped with an Intel processor 682099 001 Miscellaneous parts Component Spare part number AC adapter For use on all comp...

Page 43: ...rica 490371 001 For use only on computer models equipped with an Intel processor For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailan...

Page 44: ...n the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use only on computer models equipped with an Intel processor in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa 3 pin bl...

Page 45: ...with an AMD processor SATA 9 5 mm does not include hard drive connector cable hard drive bracket or screws NOTE The hard drive connector cable hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 682063 001 652972 001 2 GB memory module PC3 12800 1600 MHz 655795 001 Atheros 9485GN 802 11b g n 1 1 WiFi and 3012 Bluetooth 4 0 Combo Adapter for use on all comput...

Page 46: ...SB 6 0 MB L3 cache 45 W includes replacement thermal material 681284 001 Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W includes replacement thermal material 681952 001 Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 681973 001 Power connector cable fo...

Page 47: ...B mSATA solid state drive for use only with computer models equipped with an Intel processor 682100 001 Thermal Material Kit for use only on computer models equipped with an Intel processor includes replacement thermal pads and paste 682105 001 Webcamera microphone module 682168 501 System board for use only on computer models equipped with the Intel 630M chipset a 45 W processor a graphics subsys...

Page 48: ...r a graphics subsystem with discrete video memory and the Windows 8 Standard operating system includes 2 0 GB of discrete video memory and replacement thermal material 682175 601 System board for use only on computer models equipped with the Intel 650M chipset a 35 W processor a graphics subsystem with discrete video memory and the Windows 8 Professional operating system includes 2 0 GB of discret...

Page 49: ...replacement thermal material 683046 001 AMD A10 4600M 3 20 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W includes replacement thermal material 683047 001 AMD A6 4400M 3 20 GHz processor 1600 MHz FSB 1 0 MB L2 cache DDR3 dual core 35 W includes replacement thermal material 683048 001 AMD A8 4500M 2 80 GHz processor 1600 MHz FSB 4 0 MB L2 cache DDR3 quad core 35 W includes replaceme...

Page 50: ...klight cable and keyboard cable 698951 BB1 Keyboard with backlight for use only on computer models equipped with an Intel processor in Israel includes backlight cable and keyboard cable 698951 BG1 Keyboard with backlight for use only on computer models equipped with an Intel processor in Switzerland includes backlight cable and keyboard cable 698951 DH1 Keyboard with backlight for use only on comp...

Page 51: ... and webcamera microphone module and cable 698959 001 15 6 in BrightView HD display assembly in aluminum finish for use only on computer models equipped with an Intel processor includes display panel cable 2 WLAN antenna transceivers and cables and webcamera microphone module and cable 698960 001 15 6 in AntiGlare FHD display assembly in aluminum finish for use only on computer models equipped wit...

Page 52: ...uter models equipped with the Intel 635M chipset a 35 W processor a graphics subsystem with discrete video memory and the Windows 8 Professional operating system includes 2 0 GB of discrete video memory and replacement thermal material 710991 501 System board for use only on computer models equipped with the Intel 635M chipset a 35 W processor a graphics subsystem with discrete video memory and th...

Page 53: ... reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid d...

Page 54: ...ng an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic d...

Page 55: ...The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS fr...

Page 56: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 57: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 58: ...age 51 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine wh...

Page 59: ...uter by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Pivot the front edge of the battery 2 up and back 4 Remove the battery 3 from the computer To insert the battery 1 Align the tabs on the rear edge of the battery with...

Page 60: ...5400 rpm 9 5 mm 645193 001 For use only on computer models equipped with an Intel processor 1 TB 5400 rpm 12 7 mm 676521 001 750 GB 7200 rpm 9 5 mm 684506 001 320 GB 5400 rpm 9 5 mm 622643 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating syst...

Page 61: ...682088 001 4 Disconnect the hard drive connector cable 1 from the system board 5 Remove the two Phillips PM2 5 3 5 screws 2 that secure the hard drive to the computer 6 Use the tab to slide the hard drive 3 to the left and then remove the hard drive Component replacement procedures 53 ...

Page 62: ...r cable 3 remove and replace the components The hard drive screws hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit spare part number 682063 001 Reverse this procedure to reassemble and install the hard drive 54 Chapter 4 Removal and replacement procedures ...

Page 63: ...from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 5 Remove the service cover see Hard drive on page 52 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Release the RTC battery 2 from the cavity in the base enclosure NOTE The RTC battery is attached to the base enclosure with double sided tape Firm pr...

Page 64: ...nect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 5 Remove the service cover see Hard drive on page 52 Remove the memory module 1 Turn the system board upside down with the front toward you 2 Spread the retaining tabs 1 on each side of the memory module slot to release the ...

Page 65: ... the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the compute...

Page 66: ...TE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 58 Chapter 4 Removal and replacement procedures ...

Page 67: ... is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 5 Remove the service cover see Hard drive on page 52 Remove the optical drive 1 Remove the Phillips PM2 5 5 5 screw 1 ...

Page 68: ...y 5 Use a flat blade screw driver or similar tool to press on the optical drive bezel tab 2 to release the optical drive bezel 6 Release the left side of the optical drive bezel 3 7 Remove the optical drive bezel 4 8 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 60 Chapter 4 Removal and replacement procedures ...

Page 69: ...dels equipped with an Intel processor in Latin America 698951 161 For use only on computer models equipped with an Intel processor in the Netherlands 698951 B31 For use only on computer models equipped with an Intel processor in Portugal 698951 131 For use only on computer models equipped with an Intel processor in Saudi Arabia 698951 171 For use only on computer models equipped with an Intel proc...

Page 70: ...in 698952 071 For use only on computer models equipped with an Intel processor in Taiwan 698952 AB1 For use only on computer models equipped with an Intel processor in Thailand 698952 281 For use only on computer models equipped with an Intel processor in the United Kingdom and Singapore 698952 031 For use on all computer models in the United States 698952 001 Before removing the keyboard follow t...

Page 71: ...to the computer 2 Rest the computer on its left side 3 Open the computer 4 Insert a thin tool into the opening in the optical drive bay and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 63 ...

Page 72: ... 7 Release the zero insertion force ZIF connector 1 to which the keyboard backlight cable is connected and then disconnect the cable 2 from the system board 8 Release the ZIF connector 3 to which the keyboard cable is connected and then disconnect the cable 4 from the system board 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...9 Remove the keyboard 5 Reverse this procedure to install the keyboard Component replacement procedures 65 ...

Page 74: ...en remove the following components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboard see Keyboard on page 61 NOTE When replacing the top cover be sure to remove the following components from the defective top cover and install them on the replacement top cover Top speakers see Top speakers on page 69 Power button board and cable see Power button board o...

Page 75: ...over to the computer 4 Turn the computer right side up with the front toward you 5 Open the computer 6 Release the corresponding ZIF connectors and then disconnect the following cables from the system board 1 Power button board cable 2 TouchPad button board cable 3 Fingerprint reader board cable 4 Top speakers cable Component replacement procedures 67 ...

Page 76: ... 1 until the left and right sides have disengaged from the base enclosure 9 Remove the top cover 2 CAUTION Be careful not to damage the thin section of the base enclosure 3 around the optical drive bay when removing the top cover Reverse this procedure to install the top cover 68 Chapter 4 Removal and replacement procedures ...

Page 77: ...connect all external devices from the computer 4 Remove the battery see Battery on page 51 and then remove the following components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboard see Keyboard on page 61 d Top cover see Top cover on page 66 Remove the top speakers 1 Fold back the shielding 1 that covers the top speaker cables 2 Release the top speaker...

Page 78: ...bernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then remove the following components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboar...

Page 79: ...ption Spare part number Fingerprint reader board includes cable and bracket 682062 001 Before removing the fingerprint reader board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3...

Page 80: ...over The fingerprint reader board cable is attached to the top cover with double sided tape 3 Remove the Phillips PM2 5 3 5 screw 2 that secures the fingerprint reader board bracket to the top cover 4 Slide the fingerprint reader board bracket 3 up and away from the top cover 5 Remove the fingerprint reader board 4 Reverse this procedure to install the fingerprint reader board 72 Chapter 4 Removal...

Page 81: ...from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then remove the following components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboard see Keyboard on page 61 d Top cover see Top cover on page 66 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward y...

Page 82: ...lips PM2 5 3 5 screws 1 that secure the TouchPad button board bracket to the top cover 5 Lift the rear edge of the TouchPad button board bracket 2 until it rests at an angle 6 Slide the TouchPad button board bracket 3 up and away from the top cover until the tabs 4 on the front edge of the bracket disengage from the top cover 74 Chapter 4 Removal and replacement procedures ...

Page 83: ...oving the solid state drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then ...

Page 84: ...lid state drive tilts up 2 Remove the solid state drive by pulling the drive away from the slot at an angle 2 NOTE The solid state drive is designed with a notch to prevent incorrect installation into the solid state drive slot Reverse this procedure to install the solid state drive 76 Chapter 4 Removal and replacement procedures ...

Page 85: ...dard operating system 682180 501 For use only on computer models equipped with the Intel 650M chipset a 45 W processor a graphics subsystem with discrete video memory and the Windows 8 Professional operating system includes 2 0 GB of discrete video memory 682174 601 For use only on computer models equipped with the Intel 650M chipset a 45 W processor a graphics subsystem with discrete video memory...

Page 86: ... the Intel 630M chipset a 35 W processor a graphics subsystem with discrete video memory and the Windows 8 Professional operating system includes 2 0 GB of discrete video memory 682171 601 For use only on computer models equipped with the Intel 630M chipset a 35 W processor a graphics subsystem with discrete video memory and the Windows 8 Standard operating system includes 2 0 GB of discrete video...

Page 87: ...7 Remove the following components a Optical drive see Optical drive on page 59 b Keyboard see Keyboard on page 61 c Top cover see Top cover on page 66 When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board Memory module see Memory module on page 56 WLAN module see WLAN module on page 57 Solid s...

Page 88: ...r right side up with the front toward you 6 Open the computer 7 Disconnect the following cables from the system board 1 Display speakers cable 2 Top speakers passthrough cable 3 Optical drive connector cable 4 Display panel cable 80 Chapter 4 Removal and replacement procedures ...

Page 89: ...e heat sink The display panel cable is attached to the heat sink with double sided tape 9 Disconnect the USB board cable 1 from the system board 10 Disconnect the power connector cable 2 from the system board Component replacement procedures 81 ...

Page 90: ...and a graphics subsystem with UMA memory 682178 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 682061 001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory 682060 001 NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the compu...

Page 91: ...wing components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboard see Keyboard on page 61 d Top cover see Top cover on page 66 e System board see System board on page 77 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you NOTE Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discr...

Page 92: ...ly from side to side to detach it NOTE The following illustration shows the fan heat sink assembly removal process for a computer model equipped with an AMD processor The process for removing the fan heat sink assembly on a computer model equipped with an Intel processor is identical NOTE Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory See steps 2 and 3 fo...

Page 93: ...surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the fan heat sink assembly processor and system board spare part kits Replacement thermal material is also available in the Thermal Material Kit spare part numbers 685348 001 for use on computer models equipped with an AMD processor and 682100 001 for use on co...

Page 94: ...tion shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Thermal pads are used on the system board components 5 and th...

Page 95: ...ns on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the fan heat sink assembly Component replacement procedures 87 ...

Page 96: ... Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W 681283 001 Intel Quad Core i7 3632QM 2 20 GHz processor SC turbo up to 3 20 GHz 1600 MHz FSB 6 0 MB L3 cache 35 W 701658 001 Intel Quad Core i7 3630QM 2 40 GHz processor SC turbo up to 3 40 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W 702081 001 Intel Quad Core i7 3612QM 2 10 GHz processor SC turbo up to 3 1...

Page 97: ...e operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then remove the following components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboard see Keyboard on page 61 d Top cover see Top cover on page 66 ...

Page 98: ... the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then remove the following components a Hard drive see Hard dri...

Page 99: ...ore removing the subwoofer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then r...

Page 100: ...nd the top speakers passthrough cable 4 from the clips and routing channel built into the base enclosure 4 Remove the two Phillips PM2 5 10 0 screws 1 that secure the subwoofer to the base enclosure 5 Remove the subwoofer 2 NOTE The subwoofer includes two rubber isolators that are installed in the screw holes 3 These isolators are crucial to the performance of the subwoofer Reverse this procedure ...

Page 101: ...ystem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then remove the following components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboard see Keyboard on page 61 d Top cover see Top cover on page 66 e USB board s...

Page 102: ... through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 51 and then remove the following components a Hard drive see Hard drive on page 52 b Optical drive see Optical drive on page 59 c Keyboard see Keyboard on page 61 d Top cover see Top cover ...

Page 103: ... 15 6 in AntiGlare FHD display assembly in aluminum finish for use only on computer models equipped with a graphics subsystem with discrete memory 698960 001 15 6 in BrightView HD display assembly in aluminum finish for use only on computer models equipped with a graphics subsystem with discrete memory 698959 001 Before removing the display assembly follow these steps 1 Turn off the computer If yo...

Page 104: ...panel cable 2 from the heat sink The display panel cable is attached to the heat sink with double sided tape 3 Disconnect the top speakers passthrough cable 3 from the system board 4 Release the wireless antenna cables 4 from the clips 5 built into the base enclosure CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage...

Page 105: ... Phillips PM2 5 5 5 screws 2 that secure the display bezel to the display assembly The display bezel screw cover is available in the Display Screw Kit spare part number 682093 001 b Flex the inside edges of the bottom edge 3 the left and right sides 4 and the top edge 5 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 97 ...

Page 106: ...f it is necessary to replace the display panel a Remove the four Phillips PM2 0 4 4 screws 1 that secure the display panel to the display enclosure b Lift the top edge of the display panel 2 until the webcamera microphone module connector is accessible 98 Chapter 4 Removal and replacement procedures ...

Page 107: ...ear the left hinge area e Remove the display panel 2 from the display enclosure The display panel is available using spare part numbers 682090 001 for use only on computer models equipped with a 15 6 in AntiGlare FHD display assembly and 682089 001 for use only on computer models equipped with a 15 6 in BrightView HD display assembly Component replacement procedures 99 ...

Page 108: ...e display panel cable is available using the following spare part numbers 682055 001 Display panel cable for use only on computer models equipped with an FHD display assembly 682057 001 Display panel cable for use only on computer models equipped with an FHD display assembly and an Intel processor 682054 001 Display panel cable for use only on computer models equipped with an HD display assembly 6...

Page 109: ...hinges a Remove the four Phillips PM2 0 4 4 screws 1 that secure the hinges to the display enclosure b Remove the hinges 2 from the display enclosure The hinges are available using spare part number 682064 001 12 If it is necessary to replace the display speakers a Remove the two Phillips PM2 0 3 0 screws 1 that secure the display speakers to the display enclosure Component replacement procedures ...

Page 110: ...splay enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape b Release the wireless antenna cables from the clips 2 built into the display enclosure c Remove the wireless antenna cables and transceivers 3 The wireless antenna cables and transceivers are available in the Antenna Kit spare part number 682046 001 Reverse this procedure to install the ...

Page 111: ...operly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS ve...

Page 112: ...on to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network admi...

Page 113: ...are is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Using System Diagnostics 105 ...

Page 114: ... 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 6 15 A 120 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits fo...

Page 115: ... typical Brightness 250 nits typical UWVA FHD AntiGlare or 200 nits typical SVA HD BrightView Pixel resolution Pitch 0 197 0 197 mm Format 1920 1080 UWVA FHD AntiGlare or 1366 768 SVA HD BrightView Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 15 6 inch display specifications 107 ...

Page 116: ...ing Single track 2 0 ms 2 0 ms 1 5 ms 1 5 ms 1 5 ms Average read write 12 16 ms 12 16 ms 11 13 ms 11 13 ms 11 13 ms Maximum 21 ms 22 ms 221 ms 22 ms 22 ms Logical blocks 1 953 525 168 1 465 149 168 1 282 009 226 976 773 168 628 142 448 Disk rotational speed 5400 rpm 7200 and 5400 rpm 5400 rpm 7200 and 5400 rpm 7200 and 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 TB 1 trillion bytes ...

Page 117: ...failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options Syst...

Page 118: ...software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customiz...

Page 119: ...er From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows create...

Page 120: ...ck and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory NOTE During Refresh a list of removed traditional applications will be saved so that you h...

Page 121: ... of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original fact...

Page 122: ...tactHP For worldwide support go to http welcome hp com country us en wwcontact_us html IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover a minimized image select models only The HP Recovery partition select models only allows you to perform a mi...

Page 123: ... looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the H...

Page 124: ...uirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage r...

Page 125: ...t be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard ...

Page 126: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 118 Chapter 9 Recycling ...

Page 127: ...ottom 21 button 12 display 11 front 17 keys 13 left side 18 lights 15 rear 20 right side 19 TouchPad 16 computer major components 24 part number 50 specifications 106 connectors service considerations 45 D Digital Media slot 17 display components 11 specifications 107 display assembly removal 95 spare part numbers 25 43 95 subcomponents 32 display bezel removal 97 spare part number 32 98 spare par...

Page 128: ...tegrated numeric keypad 14 num lock 14 Windows applications 13 Windows logo 13 L left side components 18 light components 15 lights AC adapter 19 caps lock 16 fingerprint reader 16 hard drive 19 mute 15 optical drive 19 power 15 19 TouchPad 16 webcam 11 wireless 15 M mass storage device precautions 46 spare part numbers 33 memory module product description 5 removal 56 spare part numbers 30 37 56 ...

Page 129: ...iceability product description 9 solid state drive product description 5 removal 75 spare part numbers 26 34 39 41 75 speakers location 11 12 removal 69 91 101 spare part numbers 26 29 32 39 69 91 102 specifications computer 106 display 107 subwoofer location 21 removal 91 spare part number 29 39 91 system board removal 77 spare part numbers 26 39 40 41 44 77 T Thermal Material Kit spare part numb...

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