Setup
Optional services
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and running with
support packages tailored specifically for HPE ProLiant systems. HPE support services let you integrate both hardware
and software support into a single package. A number of service level options are available to meet your business and IT
needs.
HPE support services offer upgraded service levels to expand the standard product warranty with easy
‑
to
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buy,
easy
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to
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use support packages that will help you make the most of your server investments. Some of the HPE support
services for hardware, software, or both are:
• Foundation Care – Keep systems running.
The time commitment for this service might vary depending on the site's geographical region. For more service
information available at your site, contact your local
• Deployment service for both hardware and software.
• HPE Education Services – Help train your IT staff.
For more information on HPE support services, see the HPE Pointnext website:
Initial server installation
Depending on the user technical expertise and the complexity of the product, for the initial server installation, the user can
choose to:
•
Order the HPE Installation Service.
•
Perform the initial server setup procedure.
HPE Installation Service
HPE Installation Service provides basic installation of Hewlett Packard Enterprise branded equipment, software products,
as well as HPE-supported products from other vendors that are sold by HPE or by HPE authorized resellers. The
Installation Service is part of a suite of HPE deployment services that are designed to give users the peace of mind that
comes from knowing that their HPE and HPE-supported products have been installed by an HPE specialist.
The HPE Installation Service provides the following benefits:
• Installation by an HPE authorized technical specialist.
• Verification prior to installation that all service prerequisites are met.
• Delivery of the service at a mutually scheduled time convenient to your organization.
• Allows your IT resources to stay focused on their core tasks and priorities.
• Full coverage during the warranty period for products that require installation by an HPE authorized technical
specialist.
For more information on the features, limitations, provisions, and ordering information of the HPE Installation Service, see
this Hewlett Packard Enterprise website:
Setup
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