manualshive.com logo in svg

HP En3700 - JetDirect Print Server, User Manual

Share
Download
HP En3700 - JetDirect Print Server User Manual Download Page 22

4-4

User Guide

Chapter 4

Troubleshooting

General Jetdirect Information: Provides general print server status and identification 
information.

USB Printer Information: Provides the USB 2.0 printer class descriptors for the 
device connected to the port.

Security Settings: Provides the current values for various security and access control 
parameters for the print server.

Network Statistics: Provides the current values for various network parameters 
monitored by the print server.

TCP/IP Protocol Information: Provides the current status and parameter values for the 
TCP/IP network protocols.

IPX/SPX Protocol Information: Provides the current status and parameter values for 
the IPX/SPX network protocols.

Novell/NetWare Protocol Information: Provides the current status and parameter 
values for the Novell NetWare network protocol.

AppleTalk Protocol Information: Provides the current status and parameter values for 
the AppleTalk network protocols.

DLC/LLC Protocol Information: Provides the current status and parameter values for 
the DLC/LLC network protocol.

Summary of Contents for En3700 - JetDirect Print Server

Page 1: ...HP Jetdirect en3700 fast ethernet external print server for network capable Hi Speed USB 2 0 peripherals ...

Page 2: ... of Hewlett Packard Company The information contained in this document is subject to change without notice Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 for DOD agencies and subparagraphs c 1 and c 2 of the Commercial Computer Software Restricted R...

Page 3: ...t server hardware 2 2 3 Configuring and managing the print server on your network3 1 Basic configuration 3 1 Changing and managing the configuration 3 2 Embedded web server 3 2 List of protocols 3 3 Useful Techniques 3 4 Printing a configuration page 3 4 Setting a new IP address 3 4 4 Troubleshooting 4 1 Help yourself troubleshooting 4 1 Interpreting the configuration page 4 1 Interpreting the lig...

Page 4: ...ice 5 3 Hewlett Packard Limited Global Warranty Statement 5 3 Local warranty statements 5 4 Getting warranty service 5 5 6 Specifications Safety and Regulatory 6 1 Supported networking 6 1 Supported network protocols 6 2 Physical specifications 6 4 Environmental specifications 6 4 Electrical specifications 6 5 Electromagnetic specifications 6 6 Safety statements 6 7 Regulatory statements 6 7 ...

Page 5: ...10x external print server plus additional USB 2 0 high speed connection functionality The en3700 print server supports both peer to peer and client server printer networking under TCP IP it supports peer to peer printer networking under IPX SPX direct mode Apple EtherTalk and LPD printing Operating system support includes Windows 98 2000 ME NT 4 0 and XP and MacOS v 9 04 and later See the section ...

Page 6: ...he print server remotely requires Microsoft Internet Explorer 4 0 or later or Netscape Navigator 5 0 or later See the specifications section for more details on the print servers Contents of the product package The HP Jetdirect en3700 external print server includes print server module power module USB cable HP Jetdirect CD includes installation software manuals and troubleshooting Startup Guide po...

Page 7: ... printer with the included USB cable plug in the power adapter and print a configuration self test page Use the instructions at either of the following locations The printed Startup Guide poster that is supplied with the print server On this web page below starting with Steps for installing the print server hardware Install software For the basic procedure to set up each Windows 98 2000 XP ME NT 4...

Page 8: ... hp com support network printer CD For the LPR LPD Line Printer Daemon alternative printing method See the LPD topic in the HP Jetdirect Administrator s Guide For Macintosh setup MacOS 8 6 or later read the Jetdirect CD ROM on a Macintosh system select the file Network Printing htm and follow the instructions for setting up network printing Steps for installing the print server hardware 1 Attach t...

Page 9: ... the printer by plugging the Universal Serial Bus USB cable shipped with the print server into the USB connector on the back of the print server and into the USB connector on the printer Caution Unsupported USB Devices include HP 4135A Jetdirect Connectivity Card any USB hub any USB to parallel converter any USB cable extender ...

Page 10: ...rver into the power connector on the back of the print server Plug the power module into a power outlet Caution Do not use the power module shipped with your print server with any other products 4 Verify the print server s LEDs The 10 or 100 LED on the rear end of the print server lights green to indicate the connection speed ...

Page 11: ...on as illustrated above If your LEDs are not solid green refer to chapter 4 Troubleshooting 5 Verify the connection with the printer by printing a configuration test page Briefly press and release the test button on the back of the print server The page should soon emerge from the attached printer If the page does not appear on the printer or if it is unreadable refer to chapter 4 Troubleshooting ...

Page 12: ...2 6 User Guide Chapter 2 Installing the print server ...

Page 13: ... and managing the configuration List of protocols for printing and managing Useful techniques Printing a configuration page Setting a new IP address Sesetting to factory default settings Basic configuration Set up each Macintosh running MacOS 9 04 or later Read the Jetdirect CD ROM on a Macintosh system select the file Network Printing htm and follow the instructions for setting up network printin...

Page 14: ...he additional tools listed below to make configuration changes and additions and to monitor the printer NOTE Making network address changes might break the print path set up by the wizard Changing and managing the configuration Your comprehensive reference is the HP Jetdirect Administrator s Guide You will find the following among the topics listed in its contents panel Security features LPD print...

Page 15: ...lues by entering new ones if your network administrator has allowed full access to them Note that if you change the print server s IP address you will lose the connection to the print server You can reconnect by pointing your browser at the new IP address List of protocols The following protocols and protocol specific configurations and tools are supported by the print server Use the HP Jetdirect ...

Page 16: ... MIB II compliant it is available upon request from HP Support Useful Techniques Printing a configuration page Setting a new IP address Resetting to factory default settings Printing a configuration page Briefly press and release the test button on the rear end of the print server The page should soon emerge from the attached printer Refer to Interpreting the configuration page and diagnosing prob...

Page 17: ...the new IP address in your browser s URL field If you are moving the print server to another IP network 1 First do one of the following Change the IP address to one usable on the new network Verify the Subnet Mask and Default Gateway are usable with the new network or fix them Erase the current IP address and configure another address after you are installed on the new network Verify the Subnet Ma...

Page 18: ... settings are retained in memory unless you manually reset them to factory defaults as follows 1 Unplug the power module from the back of the print server 2 While holding down the test button on the back of the print server plug the power module back into the print server and continue to hold down the test button for about five seconds Any user configured settings will be erased ...

Page 19: ... print server displays messages network statistics and status for the print server To print a configuration page press the test button on the print server An HP Jetdirect configuration page can also be viewed over the network from a management utility such as HP Web Jetadmin or by accessing the embedded web server on the HP Jetdirect print server Below is a sample for the en3700 external print ser...

Page 20: ...4 2 User Guide Chapter 4 Troubleshooting ...

Page 21: ...HP Jetdirect en3700 fast ethernet external print server 4 3 Chapter 4 Troubleshooting ...

Page 22: ...s network parameters monitored by the print server TCP IP Protocol Information Provides the current status and parameter values for the TCP IP network protocols IPX SPX Protocol Information Provides the current status and parameter values for the IPX SPX network protocols Novell NetWare Protocol Information Provides the current status and parameter values for the Novell NetWare network protocol Ap...

Page 23: ... server receiving power but not ready self test may still be in process Or no network connection check the 10 and 100 Link lights Blinking slowly amber Fault occurred during self test or operation Contact HP Blinking quickly green Print server is processing the configuration page Flickering irregularly green Indicator of network activity 10 or 100 Link Lights Light Behavior Description Off No netw...

Page 24: ... print server unplug it and plug it back in Then reconnect the USB cable If the USB light is now green and steady then no problem remains Otherwise if the USB light is still blinking amber then there may be a faulty component Try these steps to determine which component might be causing the problem Detach the USB cable and power cycle the print server unplug it and plug it back in If the USB LED i...

Page 25: ...ctory defaults To reset the print server configuration to factory defaults follow these steps 1 Unplug the power module from the back of the print server 2 While holding down the test button on the back of the print server plug the power module back into the print server and continue to hold down the test button for about five seconds Any user configured settings will be erased When the procedure ...

Page 26: ...4 8 User Guide Chapter 4 Troubleshooting ...

Page 27: ...g procedures Call HP HP support by phone Highly trained technicians are ready to take your call NOTE Telephone fees are the responsibility of the caller Rates may vary Contact your local telephone company for current rates For the most up to date HP support telephone numbers worldwide visit Customer Support http www hp com cpso support guide psd expectations html to access a list of regional telep...

Page 28: ... images are available from the following WWW HP user forums Go online anytime and you ll also find helpful user forums a great source of ideas and suggestions for using your HP Jetdirect print server You can access the user forum for network printing from http welcome hp com country us eng gateway_forums htm These forums are presented in English only Table 5 1 World Wide Web Access HP s online sup...

Page 29: ...cute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to ne...

Page 30: ...mages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product 9 TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIA...

Page 31: ...de assistance HP support for warranty service For warranty service on HP Jetdirect products call HP support See Call HP HP support by phone mentioned earlier in this chapter or visit http www hp com support support_assistance The HP support representative will help you with troubleshooting and advise you on warranty service When calling please have the following information ready HP Jetdirect prod...

Page 32: ...Getting Support and Service Service outside the USA Customers outside the USA should contact their HP Authorized Dealer or HP Sales and Service Office to obtain information on prices exchange unit availability and instructions ...

Page 33: ...Regulatory Supported networking Physical Supports unshielded or shielded twisted pair cabling using an RJ 45 connector for IEEE 802 3i 10Base T Ethernet IEEE 802 3u 100Base TX Fast Ethernet Requires a 10Base T or 100Base T network hub or concentrator that supports link beat link test pulse signals ...

Page 34: ...s 98 Me X X X X X NT 4 0 X X 2000 XP X UNIX and Linux HP UX 10 20 11 x X X X HP MPE iX X Sun Solaris 2 5x 2 6 7 8 SPARC systems only X X X SunOS 4 1 x X X IBM AIX 3 2 5 later requires software from NOS vendor X X X SCO UnixWare 7 x OpenServer 5 x X X SGI IRIX 6 x X X Digital UNIX 4 x X X Red Hat Linux 5 2 X Red Hat Linux 6 x 7 x X X SuSE Linux 6 x X X Novell NetWare 3 2 X NetWare 4 2 5 x 6 X X X N...

Page 35: ... Other network protocols supported Telnet Bootp DHCP WINS HTTP SLP IGMP iPrint NDS Bindery NCP SNMP v1 v2C Advanced Security SNMP v3 SSL TLS Apple Mac OS 9 04 later X X X Artisoft LANtastic X Any RFC1179 compliant system X NOTES May require software from NOS or other vendor Requires software from NOS vendor ...

Page 36: ... Network See network specifications above USB Female A connector compatible with USB version 2 0 Width 102 mm 4 08 in Length 131 mm 5 25 in Height 35 mm 1 40 in Weight 159 g 5 6 oz Operating environment Storage environment Temperature 0 C to 55 C 32 F to 131 F 40 C to 70 C 40 F to 158 F Relative humidity 15 to 95 at 40 C 104 F 15 to 90 at 65 C 149 F Altitude 4 6 km 15 000 ft 4 6 km 15 000 ft ...

Page 37: ...a 13 Vdc Input current 220 mA 13 V 100 mA Depends on particular power module Max output current n a 800 mA Frequency range dc 50 60 Hz Depends on particular power module Power consumption 2 9 W 1 2 W Countries Regions Part num Input rating Output rating Australia New Zealand Argentina 0950 3358 240 Vac 50 Hz 13 Vdc 800 mA China 0950 3347 220 Vac 50 Hz 13 Vdc 800 mA Continental Europe 0950 3349 230...

Page 38: ...missions USA FCC part 15 Class B Canada ICES 003 B Japan VCCI Class 1 2 Europe CISPR 22 EN55022 Class B Australia New Zealand AS NZA 3548 Russia GOST 292116 Taiwan BSMI Class A 0950 3351 220 Vac 50 Hz 13 Vdc 800 mA South Africa India 0950 3354 220 250 Vac 50 Hz 13 Vdc 800 mA United Kingdom Singapore Ireland Hong Kong SAR 0950 3350 220 240 Vac 50 Hz 13 Vdc 800 mA USA Canada Latin America Taiwan 095...

Page 39: ... in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outl...

Page 40: ...6 8 User Guide Chapter 6 Specifications Safety and Regulatory ...

Page 41: ...9 Chapter 6 Specifications Safety and Regulatory Australia This equipment complies with Australian EMC requirements Canada This equipment complies with Canadian EMC Class B requirements Japan VCCI Class B Korea EMI Taiwan Class A China Chinese Safety Statement ...

Page 42: ...6 10 User Guide Chapter 6 Specifications Safety and Regulatory ...

Reviews:

No comments

Brands by name

Popular brands

Load more brands