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HP EliteOne 800, Hardware Reference Manual

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Additional information

For more information on removing and replacing hardware components, the Computer Setup utility,
and troubleshooting, refer to the 

Maintenance and Service Guide

 (available in English only) for your

computer model at 

http://www.hp.com

.

Removing and installing the rear port cover

Removing the rear port cover

1.

If a cable lock is installed on the rear of the unit, remove the lock.

2.

Push the two tabs down, then rotate and lift the rear port cover off the computer.

Figure 2-1

  Removing the rear port cover

Additional information

11

Summary of Contents for EliteOne 800

Page 1: ...Hardware Reference Guide HP EliteOne 800 G1 All in One ...

Page 2: ...rd Company under license The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyrigh...

Page 3: ...s manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...t cover 12 Connecting and disconnecting power 12 Connecting power 12 Disconnecting power 14 Installing a security lock 14 Installing an access panel security screw 15 Synchronizing the optional wireless keyboard and mouse 15 Removing batteries from the optional wireless keyboard or mouse 17 Attaching the computer to a mounting fixture 18 Installing and removing a stand 19 Installing and removing a...

Page 6: ...ng a hard disc drive 36 Removing a 2 5 inch hard disc drive 36 Installing a 2 5 inch hard disc drive 38 Replacing the optical disc drive 40 Appendix A Electrostatic discharge 44 Preventing electrostatic damage 44 Grounding methods 44 Appendix B Computer operating guidelines routine care and shipping preparation 45 Computer operating guidelines and routine care 45 Optical disc drive precautions 46 ...

Page 7: ...tional Swivel pad under base of stand Stand can be configured to height adjustable and reclining stand basic stand or no stand Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC VESA mounting holes 100 mm x 100 mm 4th generation Intel Core processors Up to 1 TB Hard Drive 160 GB Solid State Drive 256 GB Self encrypting Solid State Drive...

Page 8: ...tel i217LM GbE LOM Wireless connectivity optional Intel Advanced N 6205 WLAN 802 11 a b g n WLAN and Bluetooth Combo Card 802 11 a b g n Bluetooth 4 0 Optional integrated full HD webcam and dual microphone array Premium stereo speakers Optional 6 in 1 media card reader 6 USB 3 0 ports Choice of wired or wireless keyboard and mouse Wired USB keyboard and mouse Wired PS 2 keyboard and mouse Wireless...

Page 9: ...ower LED 11 Decrease brightness 6 High performance stereo speakers 12 Increase brightness Touch the icon area 7 12 above to cause the icons to illuminate then touch an icon to activate it To change the volume or brightness touch and hold the appropriate icon or touch it and repeat until the volume or brightness has reached the desired level To mute the speaker or microphone just touch the appropri...

Page 10: ...isc drive activity LED 6 Headset line out jack 2 HP 6 in 1 media card reader optional 7 Tray load optical disc drive 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Microphone line in jack 10 Power button 4 Chapter 1 Product features ...

Page 11: ...2 USB 3 0 ports 2 Access panel latches 9 RJ 45 Gigabit Ethernet port 3 Security lock slot 10 2 USB 3 0 ports 4 Power connector 11 DisplayPort connector 5 Serial port 12 Stereo audio line out 6 PS 2 mouse connector 13 Access panel and rear port cover security screw 7 PS 2 keyboard connector Rear components 5 ...

Page 12: ...gure 1 5 Keyboard features Table 1 4 Keyboard features Component Component 1 Sleep 6 Mute Volume 2 Fast Reverse 7 Decrease Volume 3 Play Pause 8 Increase Volume 4 Stop 9 Function 5 Fast Forward 6 Chapter 1 Product features ...

Page 13: ...ws you to adjust the computer height 110 mm 4 3 inches rotate the computer position from landscape to portrait recline the computer backward up to 60 degrees tilt the computer to 30 degrees from the desktop swivel the computer up to 360 degrees right or left To rotate the computer 1 Grasp the computer by the sides and lift it straight up 1 to its highest position Figure 1 7 Rotating the computer w...

Page 14: ...uld cause injury or damage to equipment Figure 1 8 Laying the computer down with the height adjustable recline stand Adjusting the tilt swivel stand optional This stand allows you to tilt the computer forward up to 5 degrees or backward up to 30 degrees to set it to a comfortable eye level Figure 1 9 Adjusting tilt The tilt swivel stand has a swivel pad on the underside that allows you to swivel t...

Page 15: ...eature swipe the screen or touch the screen and hold for at least two seconds To wake the computer from hibernation press and release the power button This affects the HP EliteOne 800 G1 Touch All in One equipped with one of the following operating systems Windows 8 all editions 64 bit Windows 7 all editions 32 bit and 64 bit Waking the computer 9 ...

Page 16: ...tup posture and health and work habits for computer users and provides important electrical and mechanical safety information This guide is located on the Web at http www hp com ergo WARNING Computers that are inappropriately situated on dressers bookcases shelves desks speakers chests or carts may fall over and cause personal injury Care should be taken to route all cords and cables connected to ...

Page 17: ...ice Guide available in English only for your computer model at http www hp com Removing and installing the rear port cover Removing the rear port cover 1 If a cable lock is installed on the rear of the unit remove the lock 2 Push the two tabs down then rotate and lift the rear port cover off the computer Figure 2 1 Removing the rear port cover Additional information 11 ...

Page 18: ...2 Installing the rear port cover Connecting and disconnecting power Connecting power 1 If the rear port cover is installed remove the cover 2 Route the power and all peripheral cables through the cable management feature If you have the height adjustable recline stand route peripheral cables up through the tube on the side of the stand If you have the tilt swivel stand route peripheral cables thro...

Page 19: ...omputer attach the cable management cover a Position the cable management cover under the cables and align the cover hooks with the slots in the stand b insert the cover hooks into the stand and slide the cover down to secure it Figure 2 4 Installing the cable management cover 7 Replace the rear port cover 8 Press the power button on the front of the computer to turn it on Connecting and disconnec...

Page 20: ...t cover is installed remove the cover 5 Disconnect the power cord connector from the port Installing a security lock The optional security lock enables you to secure your computer A cable lock is a key lock device that has a wire cable attached You attach one end of the cable to your desk or other stationary object and the other end of the cable to the cable lock slot on the computer Secure the ca...

Page 21: ...ouse to activate the preinstalled batteries Also make sure the Power switch on the bottom of the mouse is in the On position the keyboard does not have a Power switch Then turn on the computer and synchronize them as described below NOTE For better mouse battery life and performance avoid using your mouse on a dark or high gloss surface and turn mouse power off when not in use To synchronize the w...

Page 22: ... the mouse The blue activity LED from the wireless receiver turns off when synchronization is complete NOTE If the Connect button on the bottom of the mouse is pressed again the synchronization of the wireless receiver and the mouse will be broken Turn the mouse off then on again to restore the synchronization NOTE If the procedure does not work remove and then reinsert the wireless keyboard and m...

Page 23: ...ide of the keyboard 1 and lift the batteries out of the battery compartment 2 Figure 2 8 Removing batteries from the wireless keyboard To remove batteries from the wireless mouse remove the battery door on the underside of the mouse 1 and lift the batteries out of the battery compartment 2 Figure 2 9 Removing batteries from the wireless mouse Removing batteries from the optional wireless keyboard ...

Page 24: ...th 560 0 mm 22 0 in Depth 55 3 mm 2 3 in Computer weight without stand Minimum configuration 8 74 kg EliteOne 800 G1 Touch AiO 7 89 kg EliteOne 800 G1 Non Touch AiO 19 3 lb EliteOne 800 G1 Touch AiO 17 4 lb EliteOne 800 G1 Non Touch AiO With Options 8 94 kg EliteOne 800 G1 Touch AiO 8 09 kg EliteOne 800 G1 Non Touch AiO 19 7 lb EliteOne 800 G1 Touch AiO 17 8 lb EliteOne 800 G1 Non Touch AiO VESA s...

Page 25: ...line stand To install the stand 1 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 2 Engage the hooks in the top of the stand in the two large holes in the top of the lower panel and lower the stand onto the computer Figure 2 11 Installing the stand Installi...

Page 26: ...om the power outlet and disconnect any external devices CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present ma...

Page 27: ...p the sides of the display and raise the display to the highest position Do not lay the computer down with the sliding stand in the low position The stand may suddenly release which could cause injury or damage to equipment Figure 2 13 Preparing to remove the height adjustable recline stand 6 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 Figure 2 ...

Page 28: ...P recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage 2 Push the release button on the bottom of the stand and pull the back of the stand off 3 Engage the hooks in the top of the stand in the two large holes in the top of the lower panel and lower the stand onto the computer Figure 2 16 Installing the stand 22 Chap...

Page 29: ...rating system then turn off any external devices 3 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an...

Page 30: ...urface from scratches or other damage 6 Push the release button 1 on the bottom of the stand and pull the back of the stand off 2 the computer Figure 2 19 Removing the back of the stand 7 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 Figure 2 20 Releasing the stand 24 Chapter 2 Hardware repair and upgrade ...

Page 31: ...you are adding a second display that does not have a DisplayPort connector you can purchase a DisplayPort video adaptor from HP for your configuration DisplayPort adapters and video cables are purchased separately HP offers the following adapters DisplayPort to VGA adapter DisplayPort to DVI adapter DisplayPort to HDMI adapter To connect a second display 1 Turn off power to the computer and the se...

Page 32: ...DisplayPort cable directly between the DisplayPort connector on the rear of the computer and the DisplayPort connector on the second display Figure 2 22 Connecting a DisplayPort cable Figure 2 23 Connecting a second display 26 Chapter 2 Hardware repair and upgrade ...

Page 33: ...e rear port cover cannot be installed unless a DisplayPort extender cable is used in conjunction with the adaptor Figure 2 24 Connecting a second display using a DisplayPort adapter 5 Replace the rear port cover on the computer 6 Turn on power to the computer and the second display NOTE Use the graphics card software or the Windows Display Settings to configure the second display as a mirrored ima...

Page 34: ... replacing these internal components Memory Battery Hard disc drive solid state drive or self encrypting drive Optical disc drive Figure 2 25 Locating internal components Component Component 1 Optical disc drive 3 Memory 2 Hard disc drive 4 Battery 28 Chapter 2 Hardware repair and upgrade ...

Page 35: ...in unbuffered non ECC PC3 10600 DDR3 1600 MHz compliant 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 1 Gbit 2 Gbit and 4 Gbit non ECC memory technologies single sided and double sided SODIMMS SODIMMs constructed...

Page 36: ...e memory capacity of the SODIMM in Channel B In any mode the maximum operational speed is determined by the slowest SODIMM in the system Installing SODIMMs There are two memory sockets on the system board To remove or install memory modules 1 Remove all removable media such as compact discs or USB flash drives from the computer 2 Turn off the computer properly through the operating system then tur...

Page 37: ...rd the top of the computer until it slides off the unit Figure 2 26 Removing the access panel 7 To remove a memory module press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 Figure 2 27 Removing a memory module Removing and installing memory 31 ...

Page 38: ...y socket 9 To replace the access panel set the panel on the back of the computer slightly above the stand and slide it down into place Figure 2 29 Replacing the access panel 10 Reconnect the power cord and external devices 11 Lock any security devices that were disengaged when the access panel was removed 12 Place the computer in the upright position 13 Turn on the computer The computer automatica...

Page 39: ...al object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle 1 Remove ...

Page 40: ...s off the chassis Figure 2 30 Removing the access panel The battery can now be seen on the lower right side of the fan Figure 2 31 Locating the battery 7 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 34 Chapter 2 Hardware repair and upgrade ...

Page 41: ...the access panel set the panel on the back of the computer slightly above the stand and slide it down into place Figure 2 33 Replacing the access panel 10 Reconnect the power cord and external devices 11 Lock any security devices that were disengaged when the access panel was removed 12 Place the computer in the upright position 13 Turn on the computer 14 Reset the date and time your passwords and...

Page 42: ...n turn off any external devices 3 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 4 Remove disengage any security devices tha...

Page 43: ...e the four mounting screws from each 2 5 inch hard disc drive to be removed Be sure to keep the screws together with the blue rubber grommets to use to install a replacement drive NOTE The primary drive is the lower position in the drive cage If only one drive is to be installed it must occupy this position Figure 2 36 Removing the mounting screws 10 Remove the 2 5 inch hard disc drive s from the ...

Page 44: ...sition in the drive cage If only one drive is to be installed it must occupy this position To install a secondary hard disc drive set the drive into the upper tray of the drive cage Be sure the connectors are facing the same direction as the connectors of the primary hard disc drive 2 Fasten the lower 2 5 inch hard disc drive securely into the drive cage with four mounting screws with grommets Fig...

Page 45: ...drive connectors facing toward the center of the chassis If the drive cage contains a secondary upper drive locate the power and data cables next to the drive cage and connect them to the secondary drive 5 Place the 2 5 inch hard disc drive cage into the chassis and slide it toward the center until it snaps into place Figure 2 38 Installing the 2 5 inch hard disc drive cage Replacing drives 39 ...

Page 46: ...or USB flash drives from the computer 2 Turn off the computer properly through the operating system then turn off any external devices 3 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord...

Page 47: ...panel toward the top of the computer until it slides off the chassis Figure 2 40 Removing the access panel 7 Push and hold the tab 1 at the back of the optical disc drive enclosure while sliding the drive 2 out of the chassis Figure 2 41 Removing the optical disc drive Replacing drives 41 ...

Page 48: ...m the adhesive strip on the new latch Align the two pins on the latch with the holes in the new optical disc drive and press the latch onto the drive firmly NOTE You may reuse the latch removed from the old optical disc drive Figure 2 43 Attaching the optical disc drive latch 42 Chapter 2 Hardware repair and upgrade ...

Page 49: ...ng the optical disc drive 11 To replace the access panel set the panel on the back of the computer slightly above the stand and slide it down into place Figure 2 45 Replacing the access panel 12 Reconnect the power cord and external devices 13 Lock any security devices that were disengaged when the access panel was removed 14 Place the computer in the upright position 15 Turn on the computer Repla...

Page 50: ...several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps t...

Page 51: ...n must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots with any type of material Install or enable power management functions of the operating system or other software including sleep states When cleaning the computer turn off power to the computer and unplug the power co...

Page 52: ...irect sunlight CAUTION If any object or liquid falls into the drive immediately unplug the computer and have it checked by an authorized HP service provider Shipping preparation Follow these suggestions when preparing to ship the computer 1 Back up the hard disc drive files on optical media or external USB drives Be sure that the backup media is not exposed to electrical or magnetic impulses while...

Page 53: ...security screw 15 battery 33 cable lock 14 height adjustable recline stand 19 memory 30 optical disc drive 40 second display 25 tilt swivel stand 22 internal components 28 K keyboard features 6 removing batteries 17 synchronizing wireless 15 M memory installing 30 removing 30 SODIMMs specifications 29 specifications 29 mounting the computer 18 mouse removing batteries 17 synchronizing wireless 15 ...

Page 54: ... recline removing 20 tilt swivel stand installing 22 tilt swivel stand removing 23 swivel adjustment 8 synchronizing wireless keyboard and mouse 15 T tilt adjustment 8 tilt swivel stand installing 22 removing 23 V ventilation guidelines 45 VESA mounting holes 18 W waking the computer 9 warnings and cautions 10 48 Index ...

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