HP EliteBook Revolve 810 G3 Maintenance And Service Manual Download Page 64 | Manualshive

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3.

Remove the fan/heat sink assembly (3).

NOTE:

Due to the adhesive quality of the thermal material located between the fan/heat sink

assembly and the system board components, it may be necessary to move the fan/heat sink assembly
from side to side to detach it.

NOTE:

The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly

and the system board each time the fan/heat sink assembly is removed. Replacement thermal material is
included with the fan/heat sink assembly and system board spare part kits. Thermal paste is used on
the system board (1) and the section of the fan/heat sink assembly (2) that services it.

Reverse this procedure to install the fan/heat sink assembly.

54

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

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Summary of Contents for EliteBook Revolve 810 G3

Page 1: ...HP EliteBook Revolve 810 G3 Maintenance and Service Guide ...

Page 2: ...ailable on your computer Not all features are available in all editions of Windows 10 or Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 10 or Windows 8 functionality See http www microsoft com for details The information contained herein is subject to change without notice The only warranties for HP produc...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...ow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of In...

Page 6: ...vi Safety warning notice ...

Page 7: ...ment procedures preliminary requirements 24 Tools required 24 Service considerations 24 Plastic parts 24 Cables and connectors 25 Drive handling 25 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidelines 27 Workstation guidelines 27 Equipment guidelines 28 5 Removal and replacement procedures for Customer Self Repair parts 29 Component replacement procedures...

Page 8: ...g in Computer Setup 59 Restoring factory settings in Computer Setup 59 Updating the BIOS 60 Determining the BIOS 60 Downloading a BIOS update 60 Changing the boot order using the f9 prompt 61 TPM BIOS settings select products only 62 Using HP Sure Start select products only 62 8 HP PC Hardware Diagnostics UEFI Windows 10 63 Downloading HP PC Hardware Diagnostics UEFI to a USB device 64 9 Computer ...

Page 9: ...ning the BIOS version 74 Downloading a BIOS update 74 Using MultiBoot 75 About the boot device order 75 Choosing MultiBoot preferences 75 Setting a new boot order in Computer Setup 75 Dynamically choosing a boot device using the f9 prompt 76 Setting a MultiBoot Express prompt 76 Entering MultiBoot Express preferences 76 Using HP PC Hardware Diagnostics UEFI select models only 77 Downloading HP PC ...

Page 10: ...Backup and recovery Windows 7 90 Creating recovery media and backups 90 Guidelines 90 Creating recovery media with HP Recovery Disc Creator 90 Creating recovery media 91 Backing up your information 91 Performing a system recovery 92 Using the Windows recovery tools 92 Using f11 recovery tools select models only 93 Using Windows 7 operating system media 93 15 Statement of Volatility 95 Non volatile...

Page 11: ...the dock Panel 11 6 in high definition HD 1366 768 light emitting diode LED low voltage differential signalling LVDS UWVA ultraslim display with webcam and microphone Touchscreen enabled Touch Controller Atmel 2952T1 Typical brightness 400 nits Memory One customer accessible upgradable memory module slot 4 GB on the system board Support for DDR3L PC 3 12800 1600 Support for 12288 MB of system RAM ...

Page 12: ... N 7265AN 802 11 a b g n 2 2 WiFi BT 4 0 Combo Adapter Support for no WLAN Bluetooth option Two wireless wide area network WWAN antennas built into computer Integrated WWAN options by way of wireless module Support for the following WWAN modules HP hs3110 HSPA Mobile Broadband Module HP lt4211 LTE EV DO HSPA Gobi 4G Module HP lt4112 LTE HSPA Gobi 4G Module WWAN secured by micro SIM Support for no ...

Page 13: ... Pack 1 Windows 8 operating systems include the 8 1 Update Preinstalled Windows 10 Windows 10 Home 64 bit not available on computer models equipped with an Intel i7 processor and more than 4 0 GB of system memory Windows 10 Home Chinese Market 64 bit only available with People s Republic of China Country Loc not available on computer models equipped with an Intel i7 processor and more than 4 0 GB ...

Page 14: ...onal 64 bit MSNA FreeDos 2 0 Restore media DRDVD DRDVD Windows 10 available with any Windows 10 operating system required with any Windows 10 Downgrade operating system DRDVD Windows 8 1 available with Windows 8 1 or Windows 8 1 Professional Loc required with any Windows 8 1 Professional Downgrade operating system DRDVD Windows 7 available with Windows 10 Professional Windows 8 1 Professional or W...

Page 15: ...t Windows 8 Multilanguage 64 bit Windows 8 Professional 64 bit Windows 7 Enterprise 64 bit Windows 7 Enterprise 32 bit Windows 7 Professional 32 bit Serviceability End user replaceable part AC adapter Battery Docking station Solid state drive System memory WLAN module WWAN module 5 ...

Page 16: ...AUTION To prevent damage to the display hinges when in notebook configuration do not rotate the display counterclockwise and do not force the rotating action To change your notebook to a tablet 6 Chapter 2 External component identification ...

Page 17: ...1 Rotate the display clockwise 180 degrees until the display faces backwards 2 Lower the display over the keyboard To change the tablet back into a notebook reverse these steps 7 ...

Page 18: ...you to video conference and chat online using streaming video For information on using the webcam Windows 10 Type camera in the taskbar search box and then select Camera Windows 8 Access HP Support Assistant To access HP Support Assistant on the Start screen select the HP Support Assistant app Windows 7 Select Start All Programs Communication and Chat HP WebCam 7 Windows Home button Returns you to...

Page 19: ...al Notices that applies to your country or region To access this guide Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 or Windows 7 Select the HP Support Assistant app on the Start screen select My computer and then select User guides Display 9 ...

Page 20: ...num lk key the esc key or the b key 3 Windows button Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Window...

Page 21: ...ber Computer sound is off Off Computer sound is on 3 Microphone mute light Amber microphone sound is off Off Microphone is on 4 Wireless light On An integrated wireless device such as a WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 5 Num lock light On Num lock is on 6 TouchPad light On The TouchPad is off Off The Touch...

Page 22: ... external mouse 4 Right TouchPad button Functions like the right button on an external mouse Left side NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to...

Page 23: ...bernation is a power saving state that uses the least amount of power 3 Rotation lock Locks screen orientation in either Landscape or Portrait mode NOTE When you move between notebook and tablet configuration the computer screen will automatically change to vertical or horizontal To lock the current screen orientation slide the screen orientation button 4 Volume button Lowers the volume 5 Volume b...

Page 24: ... or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide Windows 10 Select the Start button select All apps select HP Help and Support and then select HP Documentation Windows 8 or Windows 7 Select the HP Support Assistant app on the Start screen select My computer and then select User guides 9 Docking port Connects an optional dockin...

Page 25: ... but it may not prevent the computer from being mishandled or stolen 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 USB 3 0 charging port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices...

Page 26: ...at regulates wireless devices in your country or region 2 Vents Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 Near Field Communication NFC antenna Allows you to connect wirelessly with communicate with and transfer data inf...

Page 27: ...ixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty per...

Page 28: ...Computer major components 18 Chapter 3 Illustrated parts catalog ...

Page 29: ... France 716747 051 For use in Germany 716747 041 For use in Greece 716747 151 For use in Hungary 716747 211 For use in Iceland 716747 DD1 For use in India 716747 D61 For use in Israel 716747 BB1 For use in Italy 716747 061 For use in Japan 716747 291 For use in Latin America 716747 161 For use in the Netherlands 716747 B31 For use in Northwest Africa 716747 FP1 For use in Norway 716747 091 For use...

Page 30: ... turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W and the Windows 10 or Windows 8 Standard operating system 801796 501 Equipped with an Intel Core i7 5500U 2 40 GHz SC turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W and a non Windows operating system 801796 001 Equipped with an Intel Core i5 5300U 2 30 GHz SC turbo up to 2 90 GHz processor 3 0 MB L3 cache dual core 15 W ...

Page 31: ...n Intel Core i3 5010U 2 10 GHz processor 3 0 MB L3 cache dual core 15 W and a non Windows operating system 801793 001 6 Fan heat sink assembly includes replacement thermal material 801798 001 7 RTC battery includes cable and double sided adhesive 716742 001 8 Bottom cover includes battery release latch 753715 001 9 Power Button board includes cable 753718 001 10 Speaker Kit includes left and right...

Page 32: ... Miscellaneous parts Component Spare part number AC adapter 90 W HP Smart travel AC adapter 3 wire 616072 001 65 W HP Smart AC adapter RC V EM 3 wire 693710 001 45 W HP Smart AC adapter non PFC RC 3 wire 744893 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For...

Page 33: ...1 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and...

Page 34: ...ing sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plasti...

Page 35: ...nserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not ...

Page 36: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 37: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 39: ... for Customer Self Repair parts There are as many as 11 screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery Description Spare part number 6 cell 44 Wh 1 98 Ah Li ion battery includes rubber feet and speaker grilles 698943 001 Before disassembling the computer follow t...

Page 40: ... and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 Remove the service cover 1 Press on the memory card bezel 1 once to release the bezel and then press on the bezel again to remove the bezel 2 Remove the two large r...

Page 41: ... front edge of the service cover 6 Loosen the two captive Phillips screws 2 on the rear edge of the service cover 7 Lift the front edge of the service cover 3 until the cover detaches from the computer and then remove the service cover 4 from the computer Reverse this procedure to install the service cover Component replacement procedures 31 ...

Page 42: ...urn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on page 30 Rem...

Page 43: ...ngle NOTE If the WWAN antenna cables are not connected to the WWAN module terminal the protective sleeves should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 33 ...

Page 44: ...teps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on pag...

Page 45: ...ion at an angle NOTE If the WLAN antennas are not connected to the WLAN module the protective sleeve should be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 35 ...

Page 46: ...the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on page 30 Remove the ...

Page 47: ...2 Remove the solid state drive 2 by pulling the drive away from the slot at an angle Reverse this procedure to install the solid state drive Component replacement procedures 37 ...

Page 48: ... 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on page 30 Remove the memory module NOTE Note the location of the memory module If you are replacing it install the new memory module in the same slot 1 Spread the two retaining tabs 1 on each side of the memory module slot to release the memory module The m...

Page 49: ...oftware is installed AORM can perform a secure BIOS level lock and can also securely erase internal drives except for encrypted self encrypting drives The HP Touchpoint Manager website http www hptouchpointmanager com provides access to the AORM lock feature The device must be unlocked using an authorized PIN from the same website before you can access HP Computer Setup and start the Windows opera...

Page 50: ...ter 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on page 30 Remove the NFC board 1 Release the zero insertion force ZIF connector 1 to which the NFC board cable is attached and then disconnect the NFC board cable from the NFC board 2 2 Remove the Phillips M1 5 2 0 screw 3 that secures the NFC board to t...

Page 51: ...use in Sweden and Finland 716747 B71 For use in Iceland 716747 DD1 For use in Switzerland 716747 BG1 For use in India 716747 D61 For use in Taiwan 716747 AB1 For use in Israel 716747 BB1 For use in Thailand 716747 281 For use in Italy 716747 061 For use in Turkey 716747 141 For use in Japan 716747 291 For use in the United Kingdom and Singapore 716747 031 For use in Latin America 716747 161 For us...

Page 52: ...l or similar thin plastic tool into the keyboard release hole near the fan and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ... Release the ZIF connector 1 to which the backlight cable is attached and then disconnect the backlight cable 2 from the system board 8 Release the ZIF connector 3 to which the keyboard cable is attached and then disconnect the keyboard cable 4 from the system board 9 Remove the keyboard 5 Component replacement procedures 43 ...

Page 54: ...ernal devices from the computer 4 Remove the battery see Battery on page 29 5 Remove the service cover see Service cover on page 30 6 Remove the keyboard see Keyboard on page 41 NOTE When replacing the bottom cover be sure that the NFC board is removed from the defective bottom cover and installed on the replacement bottom cover See NFC board on page 40 for NFC board removal instructions Remove th...

Page 55: ...es the wireless antenna cables 5 Remove the following screws that secure the bottom cover to the computer 1 Six Torx T8M2 0 5 6 screws 2 One Torx T8M2 0 3 2 screw 3 One Phillips PM2 0 2 3 broad head screw Component replacement procedures 45 ...

Page 56: ...6 Remove the bottom cover Reverse this procedure to install the bottom cover 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 57: ...r 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Keyboard see Keyboard on page 41 c Bottom cover see Bottom cover on page 44 Remove the speakers 1 Disconnect the speaker cables 1 from the system board 2 Release the tape 2 that secures the left speaker cable 3 Rem...

Page 58: ...ponents a Service cover see Service cover on page 30 b Keyboard see Keyboard on page 41 c Bottom cover see Bottom cover on page 44 d Right speaker see Speakers on page 47 Remove the power button board 1 Turn the computer right side up with the front toward you 2 Open the computer 3 Release the ZIF connector 1 to which the power button board cable is attached and then disconnect the power button bo...

Page 59: ...ure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Keyboa...

Page 60: ...g system 801797 501 Equipped with an Intel Core i7 5600U 2 60 GHz SC turbo up to 3 20 GHz processor 4 0 MB L3 cache dual core 15 W and a non Windows operating system 801797 001 Equipped with an Intel Core i7 5500U 2 40 GHz SC turbo up to 3 00 GHz processor 4 0 MB L3 cache dual core 15 W and the Windows 10 or Windows 8 Professional operating system 801796 601 Equipped with an Intel Core i7 5500U 2 ...

Page 61: ...z SC turbo up to 2 70 GHz processor 3 0 MB L3 cache dual core 15 W and a non Windows operating system 801794 601 Equipped with an Intel Core i3 5010U 2 10 GHz processor 3 0 MB L3 cache dual core 15 W and the Windows 10 or Windows 8 Professional operating system 801793 601 Equipped with an Intel Core i3 5010U 2 10 GHz processor 3 0 MB L3 cache dual core 15 W and the Windows 10 or Windows 8 Standard...

Page 62: ...ble 2 from the system board 4 Detach the TouchPad cable 3 from the bottom cover The TouchPad cable is attached to the bottom cover with double sided tape 5 Close the computer 6 Turn the computer upside down with the rear toward you 7 Disconnect the display panel cable 1 from the system board 8 Remove the Phillips PPM2 0 2 9 screw 2 and the Phillips PPM2 0 2 3 broad head screw 3 that secure the sys...

Page 63: ...mputer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Keyboard see Keyboard on page 41 c Bottom cover see Bottom cover on page 44 d System board see System board on page 50 Remove the fan heat sink assembly 1 Disconn...

Page 64: ...roughly cleaned from the surfaces of the fan heat sink assembly and the system board each time the fan heat sink assembly is removed Replacement thermal material is included with the fan heat sink assembly and system board spare part kits Thermal paste is used on the system board 1 and the section of the fan heat sink assembly 2 that services it Reverse this procedure to install the fan heat sink ...

Page 65: ... see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Solid state drive see Solid state drive on page 36 c Keyboard see Keyboard on page 41 d Bottom cover see Bottom cover on page 44 e System board see System board on page 50 Remove the hinge cover 1 Remove the shield 1 that secures the WWAN antenna cables 2 in the routing channel built int...

Page 66: ...he computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 29 and then remove the following components a Service cover see Service cover on page 30 b Solid state drive s...

Page 67: ... rear toward you 3 Remove the two Phillips PPM2 0 4 4 screws 1 that secure the display assembly to the bottom cover 4 Slide the bottom cover 2 away from the display assembly Reverse this procedure to install the display assembly Component replacement procedures 57 ...

Page 68: ...Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Compu...

Page 69: ...nus Select the Save icon in the lower right corner of the screen and then follow the on screen instructions or Select Main select Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were se...

Page 70: ...puter is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down...

Page 71: ...r example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 Access the Boot Devic...

Page 72: ...ngs in Computer Setup 1 Start Computer Setup See Starting Computer Setup on page 58 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that continuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attack...

Page 73: ...BIOS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE ...

Page 74: ...hen select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section fol...

Page 75: ...uter Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer ...

Page 76: ... these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower right corner of the screen an...

Page 77: ... using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert...

Page 78: ...ot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot...

Page 79: ...on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f9 3 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started...

Page 80: ...or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 70 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select ...

Page 81: ...ontinuously monitors the computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start automatically restores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access ...

Page 82: ...ing in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Compu...

Page 83: ...at were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Main Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lo...

Page 84: ... on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selectin...

Page 85: ... can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You...

Page 86: ...e MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select System Configuration Boot Options and then press enter 4 In the M...

Page 87: ...UEFI tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 77 b Hard drive c BIOS 2 Use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while ...

Page 88: ...l and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 78 Chapter 10 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 7 ...

Page 89: ...dc 3 33 A 65 W 19 5 V dc 2 31A 45W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfac...

Page 90: ...lowing methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where...

Page 91: ...DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you...

Page 92: ...ndividual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more informat...

Page 93: ... computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP ...

Page 94: ...button For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Reco...

Page 95: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 96: ...tings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For ...

Page 97: ...essing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents a...

Page 98: ...and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windo...

Page 99: ... your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen ...

Page 100: ...optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case o...

Page 101: ...ware and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a fa...

Page 102: ...ndows 7 operating system media on page 93 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Sta...

Page 103: ...sk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 93 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 104: ...before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 94 ...

Page 105: ...nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asse...

Page 106: ...artment of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This...

Page 107: ...IC nonfunctional Keyboard ROM 64 KBytes not customer accessible No Yes Stores firmware code keyboard mouse battery management Programmed at the factory Code is updated when the system BIOS is updated A utility is required for writing data to this memory and is available on the HP website Writing data to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial Presence Detect...

Page 108: ...al applications registered by an administrator to have access to the space The Intel chipset is configured to enforce hardware protection to block all direct read write access to this area An Intel utility is required for updating the firmware Only firmware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 MBits No Yes Stores Bluetooth configuration and firmware...

Page 109: ...select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This inform...

Page 110: ...e PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their default settings To return these system data and configuration defaults to default settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults...

Page 111: ...must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320...

Page 112: ...and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance c...

Page 113: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 103 ...

Page 114: ...al 56 spare part number 19 56 display components 8 display panel product description 1 DisplayPort 15 docking port 14 docking product description 3 Driver Recovery DVD creating 90 using for restore 93 E esc key 10 Ethernet product description 2 F f11 recovery 87 93 fan heat sink assembly removal 53 spare part number 21 53 fn key 10 function keys 10 G graphics product description 1 H hard drive rec...

Page 115: ...rive 1 video 1 2 wireless 2 product name 1 R rear components 15 recovery 89 recovery media creating 90 using for restore 93 recovery partition 87 93 recovery tools 90 recovery tools Windows 92 recovery system 92 refresh 89 removal replacement procedures 29 39 reset 89 restoring the hard drive 87 93 right side components 13 RJ 45 network jack 15 rotation lock button 13 RTC battery removal 49 spare ...

Page 116: ...0 using for restore 93 Windows application key 10 Windows button 10 Windows Home button 8 Windows operating system DVD 88 Windows Startup Repair using 92 wireless antenna location 8 wireless light 11 wireless product description 2 WLAN module removal 34 spare part numbers 22 34 WWAN module removal 32 spare part numbers 21 32 106 Index ...

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