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HP EliteBook 820 G3 Maintenance And Service Manual Download Page 17

Component

Description

(6)

RJ-45 (network) jack/status lights

Connects a network cable.

●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

(7)

 

Docking connector

Connects an optional docking device.

(8)

SIM card slot

Supports a wireless subscriber identity module (SIM) card.

(9)

Power connector

Connects an AC adapter.

Right

7

Summary of Contents for EliteBook 820 G3

Page 1: ...HP EliteBook 820 G3 Notebook PC Maintenance and Service Guide ...

Page 2: ... are registered trademarks and DTS Studio Sound is a trademark of DTS Inc DTS Inc All Rights Reserved Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 10 or Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software ...

Page 3: ...hat should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iii ...

Page 4: ...iv Important Notice about Customer Self Repair Parts ...

Page 5: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 6: ...vi Safety warning notice ...

Page 7: ...rts catalog 18 Computer major components 18 Display assembly subcomponents 21 Plastics kit 22 Cable kit 23 Mass storage devices 24 Miscellaneous parts 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 28 Drive handling 28 Grounding guidelines 29 Electrostatic discharge damage 29 Packaging and trans...

Page 8: ...e 57 Smart card reader board 58 Speaker assembly 59 Display assembly 61 Top cover 65 7 Computer Setup BIOS TPM and HP Sure Start in Windows 10 67 Using Computer Setup 67 Starting Computer Setup 67 Navigating and selecting in Computer Setup 67 Restoring factory settings in Computer Setup 68 Updating the BIOS 69 Determining the BIOS version 69 Downloading a BIOS update 69 Changing the boot order usi...

Page 9: ... settings select products only 80 Using HP Sure Start select products only 81 10 HP PC Hardware Diagnostics UEFI 82 Downloading HP PC Hardware Diagnostics UEFI to a USB device 82 11 Backing up and recovering Windows 10 84 Creating recovery media and backups 84 Creating HP Recovery media select products only 84 Using Windows tools 85 Restore and recovery 86 Recovering using HP Recovery Manager 86 W...

Page 10: ...our information 95 Performing a system recovery 96 Using the Windows recovery tools 96 Using f11 recovery tools select models only 97 Using Windows 7 operating system media 97 14 Specifications 99 Input power 99 Operating environment 99 15 Power cord set requirements 100 Requirements for all countries 100 Requirements for specific countries and regions 100 16 Statement of memory volatility 102 Non...

Page 11: ...1080 UWVA AG typical brightness 300 cd m2 nits with and without webcam 12 5 in 31 75 cm full high definition FHD UltraSlim eDP 1920x1080 UWVA AG typical brightness 300 cd m2 nits with touch and webcam Memory Two SODIMM customer accessible upgradable memory module slots Supports up to 16 GB of system RAM DDR4 PC4 17000 2133 MHz dual channel support Supports the following configurations 16384 MB 819...

Page 12: ...iAMT for use with computer models with i7 6600U or i5 6300U processors S3 S4 S5 Wake on LAN Wireless WLAN Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Integrated wireless personal area network PAN supported by Bluetooth 4 0 or Bluetooth 4 2 combo card Compatible with Miracast certified devices Support for the following ...

Page 13: ...B Type C DisplayPort RJ 45 Docking connector Audio out headphone audio in microphone combo jack AC port Keyboard pointing devices Keyboard Dura keys backlit spill resistant with drain Spill resistant with drain TouchPad Gestures enabled by default two finger scrolling two finger pinch zoom Taps enabled by default On off button Glass Power requirements 3 cell Li Ion battery 44 WHr 3 91 Ahr 65 W HP ...

Page 14: ...gh End Single Language Windows 10 Professional 64 Windows 10 Professional 64 with downgrade to Windows 7 32 or 64 bit Windows 10 Professional 64 Chinese Market Windows 10 Professional 64 with downgrade to Windows 7 32 or 64 bit Chinese Market NeoKylin Linux 64 bit FreeDOS 2 0 Restore Media DR SR DVD Windows 7 Windows 8 1 Windows 10 NeoKylin Linux Restore Media OSDVD Windows 7 Professional 32 or 64...

Page 15: ...Category Description Windows 8 1 Enterprise 64 Windows 10 Professional 64 Serviceability End user replaceable parts AC adapter Battery Hard drive SSD Memory module WLAN WWAN Keyboard 5 ...

Page 16: ...onal powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To a...

Page 17: ...work cable Green left The network is connected Amber right Activity is occurring on the network 7 Docking connector Connects an optional docking device 8 SIM card slot Supports a wireless subscriber identity module SIM card 9 Power connector Connects an AC adapter Right 7 ...

Page 18: ... to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered por...

Page 19: ... To use the webcam Type camera in the taskbar search box and then select Camera The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Wind...

Page 20: ...ht Turns the TouchPad on and off On The TouchPad is off Off The TouchPad is on 4 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button select products only Functions like the right button on an external mouse 7 Right TouchPad button Functions like the righ...

Page 21: ...puter is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 3 Mute light Amber Computer sound is off Off Computer sound is on 4 Microphone mute light Amber microphone sound is off Off microphone sound is on 5 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some model...

Page 22: ...n the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 15 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start button and t...

Page 23: ...ct and perform other numeric tasks When num lock is on the keypad can be used like an external numeric keypad 5 num lock key Turns the embedded numeric keypad on and off Using the hot keys To use a hot key Press the fn key and then press the correct function key represented by the icons below Press fn function key Description Initiates Sleep which saves your information in system memory The displa...

Page 24: ...ideo information on the computer Decreases the screen brightness incrementally as long as you hold down the key Increases the screen brightness incrementally as long as you hold down the key Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes the microphone Turns the wireless fea...

Page 25: ... components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Front Component Description 1 Wireless light On An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the wireless light is amber when all wireless devices are off 2 Power light On The computer is on Bottom ...

Page 26: ...disconnected battery not charging Blinking amber The battery has reached a low battery level When the battery has reached a critical battery level the battery light begins blinking rapidly Off The battery is not charging 4 Drive light Blinking white The hard drive is being accessed Amber HP 3D DriveGuard has temporarily parked the hard drive Locating system information Important system information...

Page 27: ...e fn esc key combination to display the System Information screen which provides the product name and serial number of your computer as well as information about the memory processor BIOS and keyboard Locating system information 17 ...

Page 28: ...r including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Locating system information on page 16 for details Item Component Spare part number 1 Display assembly Display assembly Non touch display assemblies are spared at the subcomponent level only For more non touch display assembly spare part information see Display assembly subc...

Page 29: ... Band Wireless AC 8260NGW 802 11a b g n ac non vPro 2x2 WiFi BT 4 2 combo adapter 806722 001 9 WWAN module HP lt4120 LTE EVDO HSPA SnapdragonT X5 LTE Mobile Broadband Module 800870 001 HP hs31110 HSPA Intel Mobile Broadband Module 822828 001 10 Solid state drive SSD 512 GB SATA 3 TLC 840633 001 256 GB PCIe 3x4 821683 001 256 GB SATA 3 self encrypting drive Opal 2 821680 001 256 GB SATA 3 TLC 82168...

Page 30: ... 16 System board includes processor and replacement thermal material see System board on page 49 17 RTC battery 702853 001 18 Speaker assembly includes cable 821684 001 19 Bottom cover 821662 001 20 Chapter 3 Illustrated parts catalog ...

Page 31: ...mponents Item Component Spare part number 1 Bezel 821658 001 2 Microphone module 821696 001 3 Webcam module includes microphone and cable 821676 001 4 Raw panel HD 821655 001 FHD 821656 001 Display assembly subcomponents 21 ...

Page 32: ...1 8 WWAN antenna spared with back cover 9 WLAN antenna spared with back cover 10 Back cover includes antennas 821672 001 Plastics kit Item Component Spare part number Plastics kit 821675 001 1 Fingerprint reader blank includes bracket 2 SD card blank 3 Hinge covers Silicone rubber bumpers not shown 22 Chapter 3 Illustrated parts catalog ...

Page 33: ...Cable kit Item Component Spare part number Cable kit 821669 001 1 NFC module cable 2 Pointing stick cable 3 Display cable Cable kit 23 ...

Page 34: ...rpm 7 mm 703267 001 500 GB 5400 rpm 7 mm hybrid 8 GB cache 732000 001 2 Hard drive hardware kit 821665 001 3 Solid state drive SSD 512 GB SATA 3 TLC 840633 001 256 GB PCIe 3x4 821683 001 256 GB SATA 3 self encrypting drive Opal 2 821680 001 256 GB SATA 3 TLC 821681 001 240 GB SATA 3 831760 001 180 GB SATA 3 self encrypting drive Opal 2 821679 001 24 Chapter 3 Illustrated parts catalog ...

Page 35: ...to HDMI 1 4 Adapter 749288 001 HP Essential Top Load Case 679921 001 HP Business Top Load Case 718550 001 HP Slim Ultrabook Top Load Case 747078 001 Docking station 732252 001 Cable lock docking station 575921 001 HP Ultraslim Keyed Cable Lock 703372 001 HP USB Laser Mouse 674318 001 HP Comfort Grip Wireless Mouse 691922 001 HP USB Travel Mouse 757770 001 HP Mobile Connect 714749 001 Power cord 3 ...

Page 36: ... Brazil 755530 202 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Italy 755530 061 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan...

Page 37: ...e considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use ca...

Page 38: ...ut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure...

Page 39: ...ve these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The foll...

Page 40: ...er materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service too...

Page 41: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 42: ...nt information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as xx screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bot...

Page 43: ...and the 1 PM2 0 7 0 screw beneath it 3 that secures the bottom cover to the computer 4 Pry up on the top near the display hinge of the bottom cover to disengage it from the computer 4 Reverse the removal procedures to install the bottom cover NOTE There are four different sizes of rubber plugs Be sure that you reinstall them over the correct screws Component replacement procedures 33 ...

Page 44: ...The rubber plug sizes are as follows The rubber plug locations are as follows 34 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ... cover see Bottom cover on page 32 To remove the battery WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP CAUTION Removing a user replaceable battery that is the sole power source for the computer can cause loss of information To prevent loss of information save ...

Page 46: ... system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 To remove a hard drive 1 Loosen the 4 captive screws 1 that secure the hard drive to t...

Page 47: ...ecure the bracket to the drive and then lift the bracket up and off the hard drive 2 Reverse this procedure to install a hard drive NOTE Only a hard drive or an SSD can be installed To install a hard drive be sure that the standee is stored beside the hard drive slot and not installed across from the SSD connector Component replacement procedures 37 ...

Page 48: ...n off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Disconnect the battery see Battery on page 35 Rem...

Page 49: ...to prevent incorrect insertion Reverse this procedure to reassemble and install the mSATA drive NOTE Only a hard drive or an SSD can be installed To install an SSD be sure that the standee is in place across from the connector and not stored beside the hard drive slot Component replacement procedures 39 ...

Page 50: ...ting system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the opera...

Page 51: ...orrect insertion into the memory module slot NOTE The computer uses two memory sockets The socket labeled 2 houses the expansion memory module and the socket labeled 1 houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module Component replacement procedures 41 ...

Page 52: ...cted to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable label...

Page 53: ...ith a notch to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 43 ...

Page 54: ...onnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 Remove the WWAN module 1 Position the computer upside down 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenn...

Page 55: ...ith a notch to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 45 ...

Page 56: ... 041 Portugal 131 Turkey 541 Greece 151 Romania 271 United Kingdom 031 Hungary 211 Russia 251 United States 001 Iceland DD1 Saudi Arabia 171 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the...

Page 57: ...age the tabs at the bottom of the keyboard NOTE Cables connect the bottom of the keyboard to the system board Make sure not to prematurely pull the keyboard cables out of the system board connectors 5 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover 1 Remove the pointing stick cable 2 the keyboard backlight cable 3 and the keyboard c...

Page 58: ...Reverse this procedure to install the keyboard 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 59: ...or details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions There are as many as xx screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each s...

Page 60: ... see Keyboard on page 46 b Hard drive see Hard drive on page 36 c SSD see SSD on page 38 When replacing the system board be sure to remove the following components from the defective system board and install on the replacement system board Memory modules see Memory modules on page 40 WLAN Bluetooth module see WLAN Bluetooth combo card on page 42 WWAN module see WWAN module on page 44 RTC battery s...

Page 61: ...he system board to the computer 3 Lift the right side of the system board up at an angle 2 4 Pull the system board up and toward the right to remove it from the computer 3 Reverse this procedure to install the system board Component replacement procedures 51 ...

Page 62: ...e power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 6 Remove the system board see System board on page 49 Remove the RTC battery 1 Remove the RTC battery cable from the system board 1 2 Using a flat tool pry the battery o...

Page 63: ... Remove the battery see Battery on page 35 6 Remove the system board see System board on page 49 Remove the heat sink fan assembly Disconnect the fan cable 1 loosen the six captive screws on the fan and heat sink following the sequence stamped on the heat sink 2 and then remove the heat sink fan assembly from the system board 3 CAUTION Take extreme care when removing the heat sink and fan assembly...

Page 64: ...Reverse this procedure to install the heat sink fan assembly 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...ing the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 6 Remove the system board see System board on page 49 Remove the fingerprint reader assembly 1 Remove the Phillips PM2 5x3 0 screw 1 that secures the bracket to the top cover 2 Slide the bracket right and then l...

Page 66: ...plugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 6 Remove the system board see System board on page 49 Remove the touchpad button board 1 Disconnect the cable from the touchpad to the smart card reader board 1 and then disconnect the NFC antenna from the NFC module 2 2 Lift the tape and then remove the 3 Phi...

Page 67: ...power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 6 Remove the system board see System board on page 49 Remove the NFC module 1 Disconnect the system board cable 1 and the NFC antenna from the NFC module 2 Pry the NFC module from the smart card reader and the lift it fro...

Page 68: ...om the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 6 Remove the system board see System board on page 49 Remove the smart card reader board NOTE Before you remove the smart card reader make sure nothing memory card or plastic insert in installed 1 Disconnect the cable from the board...

Page 69: ... is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 6 Remove the system board see System board on page 49 Remove the...

Page 70: ...2 Remove the speaker 2 from the computer Reverse this procedure to install the speakers 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...rough the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 32 5 Remove the battery see Battery on page 35 Remove the display assembly 1 Position the computer upside down 2 D...

Page 72: ...na cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 6 If you need to remove the display bezel flex the top 1 of the bezel the inside edges of the left and right sides 2 and then the bottom 3 of the bezel until it disengages from the display enclosure NOTE Make sure the hinges are not bent see hinge posit...

Page 73: ...e webcam or microphone module gently pull the module away from the double sided tape on the display enclosure 1 and then disconnect the cable from the module 2 The webcam module is available using spare part number 821676 001 The microphone module is available using spare part number 821696 001 Component replacement procedures 63 ...

Page 74: ...for HD panels and 821656 001 for FHD panels 10 Rotate the display panel all the way over 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel from the enclosure 11 If it is necessary to replace the display hinges remove the 1 Phillips PM2 0 3 0 screw 1 that secure the hinge covers to the display enclosure and then remove the hinge covers 2 64 Chapter 6 Remo...

Page 75: ...rt number 821674 001 13 If it is necessary to replace the display webcam cable remove the display webcam cable assembly from the routing 1 and then lift it from the computer 2 The display cable is available in the Cable Kit using spare part number 821669 001 Reverse this procedure to reassemble and install the display assembly Top cover Description Spare part number Top cover 821692 001 Component ...

Page 76: ...he operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove all other components Reverse this procedure to install the top cover 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ...steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select ...

Page 78: ...will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 67 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen ins...

Page 79: ... update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the A...

Page 80: ... the computer and when the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling Tru...

Page 81: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 82: ...etup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select a menu or a menu item ...

Page 83: ...OTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 72 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 F...

Page 84: ...sing the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert r...

Page 85: ... Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling Trusted Platform Module TPM functionality on this system you must e...

Page 86: ...S to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on screen instr...

Page 87: ...steps Start Computer Setup Computers or tablets with keyboards Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F10 to enter Computer Setup Navigating and selecting in Computer Setup To select ...

Page 88: ... will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Start Computer Setup See Starting Computer Setup on page 77 2 Select Main and then select Apply Factory Defaults and Exit NOTE On select products the selections may display Restore Defaults instead of Apply Factory Defaults and Exit 3 Follow the on screen in...

Page 89: ...nd install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the powe...

Page 90: ...n the HP logo appears press f9 to enter the Boot Device Options menu Tablets without keyboards Turn off the tablet Press the power button in combination with the volume down button until the Startup menu is displayed and then tap F9 to enter the Boot Device Options menu 2 Select a boot device then press enter TPM BIOS settings select products only IMPORTANT Before enabling Trusted Platform Module ...

Page 91: ...ores the BIOS to its previously safe state without user intervention HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration The default configuration can be customized by advanced users To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers Downloads and then follow the on ...

Page 92: ...download and create the HP UEFI support environment because only exe files are offered 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 82 b Hard drive c BIOS 3 When the diagnostic tool...

Page 93: ...ownloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 83 ...

Page 94: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 84 For information on the recovery options that are available using the recovery media see Using Windows tools on page 85 Use Win...

Page 95: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 96: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 89 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you...

Page 97: ...e is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the c...

Page 98: ...d dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f9 or Turn on or restart the tablet and then quickly ...

Page 99: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 84 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 100: ...mediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows...

Page 101: ...ions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinst...

Page 102: ...permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating system DVD into the optical drive and then resta...

Page 103: ... your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen ...

Page 104: ...optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later use in case o...

Page 105: ...ware and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a fa...

Page 106: ...ws 7 operating system media on page 97 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start ...

Page 107: ...puter click Manage and then click Disk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 97 3 If the HP Recovery partition is listed restart the computer and then press f11 before the Wind...

Page 108: ...em loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications 98 Chapter 13 Backing up and recover...

Page 109: ...within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U S Temperature Operating writ...

Page 110: ...t be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 St...

Page 111: ...all plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance couple...

Page 112: ...ecommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If the system has a BIOS administrator password enter the password at the prompt b Select Main select Restore Defaults and then select Yes to load defaults c Select the Security menu select Restore Security Level Defaults and then select...

Page 113: ...he bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase select the hard drive storing the data you want to clear and then follow the on screen instructions to continue or Clear the contents of the drive by using the following Disk Sanitizer command steps IMPORTANT If you clear data using Disk Sanitizer...

Page 114: ...t customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes per mem...

Page 115: ...mware updates digitally signed by Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions...

Page 116: ... diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more detailed sys...

Page 117: ... Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to continue Using...

Page 118: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 108 Chapter 17 Recycling ...

Page 119: ...lecting 67 72 77 restoring factory settings 68 73 78 connector power 7 D display assembly removal 61 spare part numbers 61 subcomponents 21 display bezel removal 62 display cable spare part number 22 display hinge removal 64 display image switching 14 display panel product description 1 docking connector identifying 7 15 docking station spare part number 25 drive light 16 Driver Recovery DVD creat...

Page 120: ...1 minimized image recovery 87 minimized image creating 86 model name 1 mouse spare part numbers 25 N network jack identifying 7 NFC module removal 57 spare part number 57 spare part numbers 19 nonvolatile memory 102 num lock light 11 O operating environment 99 operating system product description 4 original system recovery 86 P pointing device product description 3 pointing stick 10 ports Dual Mod...

Page 121: ...76 81 system board removal 49 spare part number 20 spare part numbers 49 system information locating 16 system memory removing personal data from volatile 102 system recovery 86 system restore point creating 85 system restore point creating 84 T top cover removal 65 spare part number 65 TouchPad buttons 10 touchpad button board removal 56 spare part number 19 56 TouchPad zone identifying 10 TPM se...

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