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HP e-PC c10/s10, Administrator'S Manual

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5   Support

Obtaining the Latest Versions of Drivers and Utilities

58

Obtaining the Latest Versions of Drivers and Utilities

Image Library 
Updates 

For the latest versions of drivers and utilities for this version of the 
Image Library, consult HP’s web site at 

. 

When provided, these updates will be labeled “For Image Library” and 
will be in the usual Image Library package formats: Automatic and SMS 
packages.

Standard Format 
Updates 

For the latest versions of drivers and utilities in standard (local 
installation) format, consult HP’s web site at 

Select “

” then select the model you require, for 

instance ‘

’ or ‘

’ as appropriate.

Summary of Contents for e-PC c10/s10

Page 1: ...administrator s guide HP image library www hp com go support ...

Page 2: ...e or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company AdobeTM and AcrobatTM are trademarks of Adobe Systems Incorporated Other brand and product names may be registered tradema...

Page 3: ... this guide This CD ROM is referred to as the full Administrator Version of the Image Library to differentiate it from the Image Library Diagnostics System CD ROM described briefly on page v The Image Library CD ROM is intended for MIS IT or system administration personnel The drivers and utilities are packaged to enable you to perform automatic installations on local PCs and also to update a serv...

Page 4: ...able may vary between tools Image Creation and Recovery CD ROM This CD ROM is provided with most new HP PCs It contains online documentation fully explaining its use With the latest full featured version you can Recover the operating system Set disk partitioning parameters Upgrade or downgrade the operating system to the alternative provided on the CD ROMs Browse the operating system master files ...

Page 5: ...covery and or diagnostics on single PCs Recover all drivers applications and HP utilities Recover individual drivers Run HP e DiagTools the hardware diagnostics utilities Image Transition Tool The Image Transition Tool is a CD ROM software utility to help you adapt an existing PC s disk image to a new HP PC Check availability with your HP supplier or on HP websites ...

Page 6: ...vi ...

Page 7: ...Language Versions 14 System Requirements 15 LAN Card Drivers and Network Protocols 18 Starting and Using the User Interface 19 Creating a Hard Disk Copy of the Image Library 21 2 Local Automatic Installation What are the Automatic Installation Packages 24 How to Perform a Local Installation 25 Installing Components Without the User Interface 34 Troubleshooting 34 ...

Page 8: ... 1 Copy the Drivers to the SMS Server 39 Phase 2 Update the Required Client PCs 44 Customizing SMS Packages 45 Log Files 46 Uninstallation and Troubleshooting 46 4 Copying Drivers and Utilities to a Server What are the Automatic Installation Packages 48 System Requirements 49 How to Copy Drivers and Utilities to a Server 50 Performing Remote Installations 55 Troubleshooting 56 ...

Page 9: ...English ix 5 Support Obtaining the Latest Versions of Drivers and Utilities 58 Additional Information and Support 59 Legal Information HP Software Warranty 62 HP Software License Agreement 63 ...

Page 10: ...x English ...

Page 11: ...1 Getting Started This chapter describes the Image Library its contents and how to start using the Image Library CD ...

Page 12: ...HP drivers and HP software utilities for the target HP PC Creating a completely new disk image for the target HP PC for evaluation qualification and deployment Installing and updating drivers and HP utilities on a server for later deployment on remote target HP PCs The Image Library is designed so that you can Automatically install drivers and utilities on a target PC locally Remotely copy drivers...

Page 13: ...ts has its own directory substructure on the CD ROM For Last Minute Information For the latest information about the CD ROM consult the file in the root directory of the CD ROM List of Components and Version Numbers To view a complete list of components available on the Image Library CD including the version number of each component select the option Quick Tour on the opening screen of the Image L...

Page 14: ...ed by HP are supported The SMS packages support only the English version of the operating system For more information about support for different operating system language versions consult the file that comes with each package These files are accessible in the individual packages subdirectories Level 2 3 4 5 6 7 Subdirectory of Packages Package Type Operating System Driver or Utility Type Vendor H...

Page 15: ...Library see example of CD user interface on page 19 The target PC must use one of the following operating systems Windows NT 4 0 SP4 or higher Windows 98 Second Edition Windows 2000 Check the LatestNews file on the CD ROM for updates to this information What is a Target PC In this manual a target PC refers to any PC on which you want to install the drivers and software utilities It does not refer ...

Page 16: ...Recovery CD ROM that came with your PC Simply start the CD ROM and follow the step by step guide The Image Creation and Recovery CD ROM includes options to recreate the special HP Utility Partition on your hard disk and reinstall the operating system Alternatively you can reinstall your operating system using the Microsoft Operating System CD However the HP Utility Partition will not be created if...

Page 17: ...ed Windows 98 create the directory on the hard disk then copy the contents of the directory from the CD to this new directory 4 If you do not copy the operating system setup files to the hard disk as described above you will be prompted to insert the operating system CD when using the Image Library No other software should be installed and no other operations should be performed on the PC until th...

Page 18: ...ge Library to install LAN card drivers the following network protocols are automatically installed for each operating system Windows 98 2000 TCP IP DHCP Windows NT 4 NetBEUI When LAN drivers are installed a random hostname is automatically generated to ensure that there is no conflict with any other PC on the network ...

Page 19: ...u are copying drivers and utilities to a server ensure that the final target PCs are compatible with the version of CD you are using The CD face or cover shows the target HP PC To start the user interface insert the CD in the target PC or server It will start automatically You can also launch it manually by clicking then entering The following screen will appear The supported PC is the HP e pc c10...

Page 20: ...a local target PC This function is also available on the Image Library Diagnostics System CD Refer to chapter 2 Local Automatic Installation Launch copy of drivers and utilities Automatic Format Use this option to copy drivers and utilities to a network server Once complete you can use your own deployment tools and methods to install the drivers remotely on target PCs in the network Refer to chapt...

Page 21: ...ved performance when using the Image Library You can maintain your own up to date copy of the Image Library by replacing older components with the latest component available on the HP support web site for your model of HP PC You must copy the entire Image Library CD contents as is to the destination hard disk Do not modify the directory structure in any way This will ensure it works correctly Avoi...

Page 22: ...1 Getting Started Creating a Hard Disk Copy of the Image Library 22 ...

Page 23: ...2 Local Automatic Installation This chapter describes the automatic installation of drivers and utilities on a local target PC ...

Page 24: ...matically without the need for user intervention called a silent installation in Windows 95 and an unattended installation in Windows NT You can Perform a local installation Described in this chapter Copy the update files to a server Once the server is updated you can perform remote installations on client PCs using your software deployment tool This is described in chapter 4 Copying Drivers and U...

Page 25: ...Installation How to Perform a Local Installation 1 Insert the Image Library CD in the target PC The user interface will run automatically or you can run it manually by clicking then entering The following screen appears This example shows the e pc c10 version ...

Page 26: ...t an automatic verification of the PC type and configuration A check mark appears next to each element in the list as it is confirmed If a problem is found during the configuration check Image Library will return a warning or error message In this case click the button for further information Often warnings are for your information only and are not errors these may be ignored at your discretion ...

Page 27: ...stallation you wish to use Minimum Only drivers for the detected hardware will be installed no utilities are installed Custom You will be prompted to select the components to be installed Choose this option to recover an individual driver Maximum the default option All HP drivers HP utilities and HP third party licensed applications will be installed Select this option to perform a full recovery o...

Page 28: ...l Installation 28 4 Select the desired installation option and then If you chose a or installation go to step 7 If you chose a installation the following screen appears The screen lists the drivers that are appropriate for the PC s current configuration ...

Page 29: ...mponent such as a LAN card an automatic selection is made based on the PC s configuration and only the appropriate driver will be installed If a selected component requires the installation of another component you will be notified and asked to confirm that both components should be installed For more information about any component click the component then click Once the selection in complete cli...

Page 30: ...ur selection is complete click to start the installation process NOTE If the Windows NT 4 0 Service Pack 6 setup file is detected you will be prompted to reinstall the Service Pack A series of screens will guide you through this process To install certain drivers the PC may reboot several times before the end of the installation process When this is necessary you will be informed in the progress s...

Page 31: ...esses the status of each component installation is shown You can use the Status column to check the progress of the installation and to verify that each component is correctly installed Any installation problems will be listed here CAUTION Do not use the keyboard or mouse during the installation You can however click the button to stop the installation Do not remove the CD from the drive during th...

Page 32: ...n 32 9 When the installation process is complete the following screen is shown When you are satisfied the installation is correct click to continue If you experienced difficulties during the process you can also use to check the current log file for more information ...

Page 33: ... HP utilities to install remove the CD from the drive so that the PC will reboot from the hard disk NOTE Windows NT or Windows 2000 If the Service Pack SP6 has not been automatically reinstalled Image Library will remind you at this point that you must re apply the Service Pack manually If you experienced difficulties during the installation process or if a component installation failed you can ch...

Page 34: ...ng the installation files that were copied to the target PC s hard disk in the directory If you encountered any problems installing the LAN driver you must first remove the driver before trying to install it again For example to do this in Windows NT 4 0 click double click click the tab select the driver and click Log File Troubleshooting Information After each component installation the Image Lib...

Page 35: ...3 Microsoft SMS This chapter describes how to copy the driver and utilities to your SMS server It also provides guidelines for updating remote target PCs in the network using SMS ...

Page 36: ...o centrally manage PCs on a network of any size It allows the network administrator to perform many tasks including Hardware tracking and inventory Software tracking and inventory including metering Software deployment on remote client PCs Network topology discovery and mapping For information and support concerning SMS connect to Microsoft s web site at ...

Page 37: ...igurations Instead they are designed for installation on target PCs that have a clean operating system refer to Preparing the Target PC on pag e16 for a full explanation Each driver on the CD ROM is provided in its own directory The directory contains several files file a readme file describing the main features of the package file this file is the executable setup file When run it installs the so...

Page 38: ...tion about the driver or software utility Before starting make sure the system requirements are satisfied and you have prepared the target PC refer to System Requirements on page 15 To use the Image Library with Microsoft SMS there are two phases Phase 1 Copy the drivers and utilities to the SMS server Phase 2 Update the required remote target PCs using SMS ...

Page 39: ...t SMS Phase 1 Copy the Drivers to the SMS Server 1 Insert the Image Library CD in the SMS server The user interface will run automatically or you can run it manually by clicking then entering The following screen appears This example shows the HP e pc c10 version ...

Page 40: ...the Image Library with Microsoft SMS 40 2 Click The following screen appears 3 Click the check box to select the target PCs operating systems If you click now all available drivers for the chosen operating systems will be copied ...

Page 41: ...ystem To do this select the operating system by clicking it then click A screen similar to the following appears Select or deselect the chosen drivers by clicking their check boxes then click You can also get detailed information about each component by clicking This example shows available Windows NT drivers for the supported HP PC ...

Page 42: ...s and components click The following screen appears 5 Click and select the target directory The selected packages will be copied into a directory substructure in the chosen target directory Each package is placed in an individual directory using the same directory structure as the CD refer to page 14 for more information ...

Page 43: ...43 3 Microsoft SMS How to Use the Image Library with Microsoft SMS 6 Once you have chosen the desired target directory click The following screen appears 7 Click to copy the packages to the SMS server ...

Page 44: ...box 4 If you are installing a single software component or if the component is the last in the set of chosen components then under the package s sub tree structure created in step 2 select and in the tab select the option This is to ensure that the client PC reboots after the installation If you are installing several packages you must ensure that the PC runs this package last One way to do this i...

Page 45: ...ry of the files to be installed by modifying the value assigned to the variable All areas of code that start with and end with were developed by HP 4 Using the Installation Expert menu configure the following Select then click the tab Ensure that the checkbox is selected and click Select then click the tab In the box type the directory and filename for the modified setup program then click 5 Compi...

Page 46: ...it is stored on the target PC in a destination directory that depending on the package can be either or directory Uninstallation and Troubleshooting The log files contain the modifications made to the PC by the SMS package and can be used to uninstall the package They can also be used to troubleshoot installation problems ...

Page 47: ...4 Copying Drivers and Utilities to a Server This chapter describes how to copy the automatic installation packages for drivers and utilities to a server ...

Page 48: ...nded installation in Windows NT You can Perform a local installation This is described in chapter 2 Local Automatic Installation Copy the update files to a Windows NT server Once the server is updated you can perform remote installations on client PCs using your software deployment tool Described in this chapter Note that the Image Library does not perform remote installations Rather it allows you...

Page 49: ...requirements are satisfied and you have prepared the target PC refer to see System Requirements on pag e15 Additionally ensure that The server must have access to a CD ROM or DVD drive locally or via the network The network is correctly configured and working on the target PCs You have administrator rights on the target PCs ...

Page 50: ...ies to a Server 50 How to Copy Drivers and Utilities to a Server 1 Insert the Image Library CD in the SMS server The user interface will run automatically or you can run it manually by clicking then entering The following screen appears This example shows the e Vectra version ...

Page 51: ...How to Copy Drivers and Utilities to a Server 2 Click The following screen appears 3 Click the check box to select the target PCs operating systems If you click now all available drivers and utilities for the chosen operating systems will be copied ...

Page 52: ...ystem by clicking it then click A screen similar to the following appears Select or deselect the chosen drivers by clicking their check boxes To select individual utilities click the tab and click the check boxes to select or deselect individual utilities Once complete click You can also get detailed information about each component by clicking This example shows available Windows NT drivers for t...

Page 53: ...g systems and components click The following screen appears 5 Click and select the target directory NOTE The subdirectory structure corresponding to your selection will be copied into the target directory This means the you target directory will contain a similar subdirectory tree as described insee Library Directory Structure on pag e14 ...

Page 54: ...Drivers and Utilities to a Server How to Copy Drivers and Utilities to a Server 54 6 Once you have chosen the desired target directory click The following screen appears 7 Click to copy the packages to the server ...

Page 55: ...s on the deployment software used Refer to your deployment software documentation for precise instructions As a rough guideline the procedure is as follows 1 Copy the selected software component files from the Image Library CD to the deployment server described in previous section 2 Using your deployment tool run the executable software component files on the client PCs The software components wil...

Page 56: ...ry to install it manually using the installation files that were copied to the target PC s hard disk in the directory If you encountered any problems installing the LAN driver you must first remove the driver before trying to install it again For example to do this in Windows NT 4 0 click double click click the tab select the driver and click ...

Page 57: ...5 Support This chapter contains support information for the HP Image Library ...

Page 58: ...version of the Image Library consult HP s web site at When provided these updates will be labeled For Image Library and will be in the usual Image Library package formats Automatic and SMS packages Standard Format Updates For the latest versions of drivers and utilities in standard local installation format consult HP s web site at Select then select the model you require for instance or as approp...

Page 59: ...product is provided by your HP Authorized Support Provider or Hewlett Packard For information about HP Customer Care connect to and click For support relating to the use of third party products such as software deployment tools or cloning tools please contact the your product vendor PC Documentation HP s support web site contains numerous manuals in PDF format for HP PCs as well technical tips and...

Page 60: ...5 Support Additional Information and Support 60 ...

Page 61: ...Legal Information ...

Page 62: ...the media within a reasonable amount of time Customer s alternate remedy shall be a refund of the purchase price upon return of the product and destruction of all other nonremovable media copies of the software product Notice of Warranty Claims Customer must notify HP in writing of any warranty claim not later than thirty 30 days after the expiration of the warranty period The above warranty shall...

Page 63: ...M HEWLETT PACKARD DOES NOT AND CANNOTWARRANT THE INFORMATION DOCUMENTATION OR SOFTWARE INCLUDED IN THESE FILES OR THE PERFORMANCE OR RESULTS OBTAINED BY USING THIS INFORMATION DOCUMENTATION OR SOFTWARE TO THE EXTENT YOU USE OR IMPLEMENT THIS INFORMATION DOCUMENTATION OR SOFTWARE IN YOUR OWN SETTING YOU DO SO AT YOUR OWN RISK IN NO EVENT WILL HEWLETT PACKARD COMPANY BE LIABLE TO YOU FOR ANY DAMAGES...

Page 64: ...64 HP Software License Agreement ...

Page 65: ......

Page 66: ...Created in France 11 2000 ...

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