HP Dv7-1127cl - Pavilion Entertainment - Turion X2 2.1 GHz User Manual Download Page 24 | Manualshive

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5

Troubleshooting

The following sections describe several common issues and resolutions.

18

Chapter 5 Troubleshooting

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Summary of Contents for Dv7-1127cl - Pavilion Entertainment - Turion X2 2.1 GHz

Page 1: ...Drives User Guide ...

Page 2: ...ormation contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2008 Document Part N...

Page 3: ...Product notice This user guide describes features that are common to most models Some features may not be available on your computer iii ...

Page 4: ...iv Product notice ...

Page 5: ... the copyright warning 10 Copying a CD or DVD 11 Creating or burning a CD or DVD 12 Removing an optical disc CD or DVD 13 3 Improving hard drive performance Using Disk Defragmenter 14 Using Disk Cleanup 15 4 Replacing the hard drive 5 Troubleshooting The optical disc tray does not open for removal of a CD or DVD 19 The computer does not detect the optical drive 20 A disc does not play 21 A disc do...

Page 6: ...Obtaining the latest HP device drivers 24 Obtaining the latest Windows device drivers 25 Index 26 vi ...

Page 7: ...em Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while the optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or humidity extremes Avoid exposing ...

Page 8: ...ntify what kind of device is installed in your computer to see its capabilities The optical drive allows you to read data discs play music and watch movies If your computer includes a Blu ray Disc ROM Drive or an HD DVD Drive then you can also watch high definition video from disc 2 Chapter 2 Using an optical drive ...

Page 9: ...e DVD RW R and CD RW Combo Drive with Double Layer DL support HD DVD R Drive with SuperMulti DVD R RW Double Layer DL support HD DVD ROM Drive with SuperMulti DVD R RW Double Layer DL support LightScribe DVD RW R and CD RW Combo drive with Double Layer DL support Blu ray Disc ROM Drive with SuperMulti DVD R RW Double Layer DL support NOTE Some of the drives listed above may not be supported by you...

Page 10: ...rive type Write to CD RW Write to DVD RW R Write to DVD R DL Write label to LightScribe CD or DVD RW R Write to HD DVD DVD RW R and CD RW Combo Drive Yes Yes No No No DVD RW R and CD RW Combo Drive with DL support Yes Yes Yes No No HD DVD R Drive with SuperMulti DVD R RW DL support Yes Yes Yes No Yes HD DVD ROM Drive with SuperMulti DVD R RW DL support Yes Yes Yes No No LightScribe DVD RW R and CD...

Page 11: ... cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD R discs to per...

Page 12: ...d DVD Also called BD Blu ray Disc is a high density optical disc format for the storage of digital information including high definition video A single layer Blu ray Disc can store 25 GB over five times the size of a single layer DVD at 4 7 GB A dual layer Blu ray Disc can store 50 GB almost 6 times the size of a dual layer DVD at 8 5 GB Typical uses include the following Storage of large amounts ...

Page 13: ...bel side up over the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media ...

Page 14: ...hat the Use AutoPlay for all media and devices check box at the upper left of the computer screen is selected 3 Click Choose a default for each media type listed 4 Click either Take no action or Ask me every time to prevent the automatic playing of a CD or DVD 5 Click Save to confirm your selections 8 Chapter 2 Using an optical drive ...

Page 15: ...remaining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start Computer System properties 2 In the left pane click Device Manager NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows s...

Page 16: ...g on battery power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Save the information to your hard drive and then burn from your hard drive to the destination disc Do not use the computer keyboard or move the computer while the computer is writing to...

Page 17: ...e disc you want to copy into the optical drive 3 Click Copy at the bottom right of the screen 4 When prompted remove the source disc from the optical drive and insert a blank disc into the drive After the information is copied the disc you created ejects automatically Copying a CD or DVD 11 ...

Page 18: ... process for creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these steps 1 Download or copy the source files into a folder on your hard drive 2 Insert a blank CD or DVD into the optical drive 3 Select Start All Programs and then select the name of the software...

Page 19: ...2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Removing an optical disc CD or DVD 13 ...

Page 20: ... night or another time when you do not need access to your computer HP recommends defragmenting your hard drive at least once a month You may set Disk Defragmenter to run on a monthly schedule but you can defragment your computer manually at any time To run Disk Defragmenter 1 Select Start All Programs Accessories System Tools Disk Defragmenter 2 Click Defragment now NOTE Windows includes the User...

Page 21: ...or unnecessary files that you can safely delete to free up disk space and help the computer to run more efficiently To run Disk Cleanup 1 Select Start All Programs Accessories System Tools Disk Cleanup 2 Follow the on screen instructions Using Disk Cleanup 15 ...

Page 22: ... the power button Then shut down the computer through the operating system To remove the hard drive 1 Save your work 2 Shut down the computer and close the display 3 Disconnect all external devices connected to the computer 4 Unplug the power cord from the AC outlet 5 Turn the computer upside down on a flat surface 6 Remove the battery from the computer 7 With the hard drive bay toward you loosen ...

Page 23: ...ll a hard drive 1 Insert the hard drive into the hard drive bay 2 Gently press the hard drive down until it snaps into place 3 Reinsert the 4 hard drive screws 4 Align the tabs on the hard drive cover with the notches on the computer 5 Close the cover 1 6 Tighten the 6 hard drive cover screws 2 17 ...

Page 24: ...5 Troubleshooting The following sections describe several common issues and resolutions 18 Chapter 5 Troubleshooting ...

Page 25: ...then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case The optical disc tray does not open f...

Page 26: ...art and type device manager in the Start Search box As you type search results are listed in the pane above the box 3 In the results pane click Device Manager If prompted by User Account Control click Continue 4 In the Device Manager window click the plus sign next to DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing If the drive is not listed install or re...

Page 27: ...ither of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off printers and scanners and unplug cameras and portable handheld devices Disconnecting these P...

Page 28: ... listed in the pane above the box 2 In the results pane click Autoplay If prompted by User Account Control click Continue 3 Select the check box for Use AutoPlay for all media and devices and then click Save A CD or DVD should now start automatically when it is inserted into the optical drive 22 Chapter 5 Troubleshooting ...

Page 29: ...mation about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manager The process of burnin...

Page 30: ...ntinue with the restart 7 Reopen Device Manager if necessary and then verify that the drivers are once again listed 8 Try running your program again If uninstalling and reinstalling the default device drivers does not correct the problem you may need to update your drivers using the procedures in the following section Obtaining the latest HP device drivers You can obtain the latest HP device drive...

Page 31: ...eration of the device Obtaining the latest Windows device drivers You can obtain the latest Windows device drivers by using Microsoft Update This Windows feature can be set to automatically check for and install updates for the Windows operating system and other Microsoft products To use Microsoft Update 1 Open your Internet browser and go to http www microsoft com 2 Click Security Updates 3 Click...

Page 32: ...on setting 9 copying 11 creating or burning 23 playing 7 removing 13 DVD drive 2 4 H hard disk drive installing 17 removing 16 replacing 16 hard drive installing 17 removing 16 replacing 16 HD DVD disc 6 M maintenance Disk Cleanup 15 Disk Defragmenter 14 O optical disc Blu ray 6 HD DVD 6 removing 13 using 4 5 optical drive identifying 3 P playing a CD or DVD 7 R region codes DVD 9 S software Disk ...

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