QuickSpecs
HP DL380z Generation8 (Gen8) Virtual
Workstation
Service and Support
XXXX-XXXXENW -- Worldwide
— June , 2014
Page 10
Service and Support
HP Technology Services for HP DL380z Virtual Workstations
Capitalizing on HP Virtual Workstation capabilities requires a service partner who understands
your increasingly complex business technology environment. That's why it makes sense to
team up with the people who know HP infrastructure hardware and software best - the
experienced professionals at HP Services.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack services offer complete care and support expertise with committed response
choices designed to meet your IT and business needs.
HP Foundation Care services offer scalable reactive support-packages for HP Virtual
Workstations and software. You can choose the type and level of service that is most suitable
for your IT and business needs.
Optimized Care
Supports maintaining HP Virtual Workstations at optimum performance availability
HP Foundation Care 24x7 Service
HP Foundation Care 24x7 connects you to HP 24 hours a day, seven days a week for
assistance on resolving issues - hardware onsite response within four hours and software call
back within two hours after opening your case. Make HP your first call for hardware or software
questions; Collaborative Support is included in all Foundation Care Services for this product
and provides troubleshooting assistance on software such as Microsoft Server, Red Hat Linux,
VMware and more. Three years’ coverage recommended with HP Care Pack Service.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-
8876ENW&cc=us&lc=en
HP DL380z Virtual Workstation Hardware Installation
Provides for the basic hardware installation of HP branded virtual workstations, storage devices
and networking options to assist you in bringing your new hardware into operation in a timely
and professional manner
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
Related Services
Additional HP Care Pack services can be found at:
http://www.hp.com/go/cpc
Insight Online/Insight
Remote Support
HP Insight Remote Support provides 24 X 7 remote monitoring, proactive notifications, and
problem resolution. This comes at no additional cost with your HP solution. Learn more about
Insight Remote Support
http://www.hp.com/go/insightremotesupport
and Insight Online
http://www.hp.com/go/insightonline
HP Support Center
Personalized online support portal with access to information, tools and experts to support HP
business products. Submit support cases online, chat with HP experts, access support
resources or collaborate with peers. Learn more
http://www.hp.com/go/hpsc
HP's Support Center Mobile App
*
allows you to resolve issues yourself or quickly connect to an
agent for live support. Now, you can get access to personalized IT support anywhere, anytime.
HP Insight Remote Support and HP Support Center are available at no additional cost with a
HP warranty, HP Care Pack, or HP contractual support agreement.
*HP' Support Center Mobile App is subject to local availability