Troubleshooting
D-4
HP ProLiant DL360 Generation 3 Server Setup and Installation Guide
HP CONFIDENTIAL
Writer: Richard O. Heath File Name: i-appd Troubleshooting.doc
Codename: Ertl Part Number: 293974-001 Last Saved On: 10/11/02 11:23 AM
Diagnosis Steps
If the server does not power up, or powers up but does not complete POST, answer
the questions in Table D-1 to determine appropriate actions based on the symptoms
observed. According to the answers provided, another table in this appendix will be
referenced, which will outline possible reasons for the problem, options available to
assist in diagnosis, possible solutions, and list references to other sources of
information.
Table D-1: Diagnosis Steps
Question
The Next Step
Question 1: Is the front panel
Power-On/Standby LED on
(illuminated solid green or flashing)?
If no, go to Table D-2, and then
continue to Question 2 if the
problem is not solved.
If yes, continue to Question 4.
Question 2: Is the front panel
Internal Health LED red?
If no, go to Table D-2, and then
continue to Question 3 if the
problem is not solved.
If yes, continue to Question 4.
Question 3: Are any system board
LEDs showing a failure or error
condition?
Refer to Appendix E, “LEDs,
Switches, and Jumpers,” for the
location and status information of all
system board LEDs.
If no, go to Question 4.
If yes:
1. Reseat the applicable
component, and then restart
the server.
2. If reseating does not fix the
problem, replace the
component with a known
working component, and then
restart the server.
Contact an HP authorized
service technician if steps 1
and 2 do not fix the problem.
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