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Chapter 4

 Troubleshooting

HP Digital Pen 250

 User’s Guide

38

If the pen is still frozen after performing a reset, you can perform a master reset to restore the pen to the 

factory settings.

Performing a Pen Master Reset

Caution:

Perform a master reset only as a last resort because you will lose all the information in the 

pen’s memory, including the password.

To perform a master reset, do the following: 

1.

Take off the pen cap. 

2.

Press the pen tip on a surface while you press the reset button with a paper clip or pencil tip. The 

LEDs will flash red.

3.

Remove the paper clip or pencil tip from the reset button, but continue pressing the pen to the 

surface. After flashing red for approximately 15 seconds, the LEDs start to cycle through red/

amber/green. The pen can now be lifted from the surface. After a few seconds, the LEDs go back to 

their normal state and the pen vibrates to indicate that the reset is complete and it can be used 

again.

Summary of Contents for Digital Pen 250

Page 1: ...HP Digital Pen 250 User s Guide HP Forms Automation System 1 1 September 20 2004 ...

Page 2: ......

Page 3: ...n Settings 18 Configuring the Pen Software 19 Configuring the Pen Power Off 19 Configuring the Download Process 20 Identifying a Pen 21 Configuring a Pen Password 22 Changing a Password 23 Clearing a Password 23 About the User Info Tab 23 About the Enterprise Services Tab 24 Setting Transaction Log Reports 25 Downloading Data 26 About the Download Manager 26 Downloading Data in the Prompt for Down...

Page 4: ...g the Cradle 36 Checking the Pen Download Software 36 Other Problems 37 The pen vibrates three times when a Send Box is checked 37 The Transaction Log contains error messages 37 The pen does not capture data 37 Resetting the Digital Pen 37 Performing a Pen Reset 37 Performing a Pen Master Reset 38 ...

Page 5: ...form the information you write is recorded electronically and stored in the pen This enables you to fill out forms simply by writing on them You can then download the information from the pen so that it can be processed This chapter introduces the features of your digital pen and the download software that you use with it ...

Page 6: ...harge lasts 10 hours If the pen is turned off a charge lasts approximately four weeks Operating Conditions To keep the HP Digital Pen 250 in working order treat it like any electronic device Keep it away from sources of heat such as the dashboard of a car on a hot day Operating conditions are from 0ºC to 40ºC 32ºF to 104ºF Never place the pen in conditions that exceed 60ºC 140ºF Avoid drops and sh...

Page 7: ...o change the ink cartridge of the digital pen Protect your HP Digital Pen 250 from theft or loss by attaching your pen with the ring attachment at the end of the pen Use the screws at the bottom of the cradle to secure to a desk table or stand it in kiosk situations A space for a sticker on the pen s exterior identifies the pen owner and avoids confusion in situations where several pens are used P...

Page 8: ...digital pen is writing on a digital form and capturing data the memory LED is brighter When the pen is in the cradle the memory LED is lit unless a data download is in progress in which case it flashes Vibration System The digital pen contains a vibration system that gives you feedback as you use it In normal use it vibrates once when you power up the pen and twice when you check the Send Box on a...

Page 9: ...t enables your digital pen to record the information you write on the form with your digital pen A digital form can contain items to select spaces for you to write in either in block capitals or in ordinary handwriting and areas for drawings or sketches Digital forms can be several pages long and every digital form contains a Send Box When you write on a digital form the pen records the pen stroke...

Page 10: ...Chapter 1 Introducing the Digital Pen HP Digital Pen 250 User s Guide 10 ...

Page 11: ...2 Getting Started This chapter explains how to prepare your digital pen and the Download Software for use It describes how to install the Digital Pen Download Software and the pen hardware ...

Page 12: ...wnload Software installation files or can be downloaded from http www microsoft com net Refer to the readme file supplied with the software for any last minute installation requirements and notes Installing the Download Software In some cases the system administrator installs this software for users If the system administrator asks you to install the software make sure that you know the Service Co...

Page 13: ...h a single shared cradle or by connecting several cradles If you want to use a USB hub to connect cradles to the PC you must use a powered hub Note The Download Software must be installed before you connect the digital pen to your PC To connect the HP Digital Pen 250 use the following procedure 1 Make sure your PC is running 2 Connect the cradle to the PC using the USB connector 3 Remove the pen c...

Page 14: ...the LEDs should remain on If the LEDs go out when the pen is docked then the battery level may be too low to power the LEDs Wait for 20 minutes then check that the power LED is flashing to indicate that the pen is charging If the LEDs were lit and they go out when pen is placed in the cradle then your USB connector is not connected properly Note If the cradle is connected to the PC using a USB hub...

Page 15: ...rd it 5 Insert a new ink cartridge into the pen 6 Press the pen tip against the surface of a notepad to secure it in place You can get additional refills at local office supply retailers Make sure that refills you buy are compliant with the ISO 12757 1 standard Caution Make sure the refills do not contain carbon because carbon ink can interfere the pattern on the paper causing errors ...

Page 16: ...Chapter 2 Getting Started HP Digital Pen 250 User s Guide 16 ...

Page 17: ...ware This chapter describes how to use the Digital Pen Download Software to configure pen settings configure the download process set passwords change and clear passwords download data to your computer and view transaction logs ...

Page 18: ...n connect to several pens depending on the number of USB ports available If you are connected to more than one pen select the pen you want to configure from the Select Pen drop down menu The pens listed in the Select Pen menu are identified using an 11 digit reference number and a name The reference number is the pen ID a unique identifier that was assigned to the pen during manufacturing The name...

Page 19: ...19 Memory displays the amount of memory available Firmware Version provides the version of your pen s firmware Pen Driver Version provides the version of the Windows driver you are running Configuring the Pen Software Configuring the Pen Power Off You can configure the pen to automatically switch off when the cap has been removed and the pen has not been used for a given time 1 View the Pen Settin...

Page 20: ...ut prompting the user Do nothing Nothing happens when the pen is placed in the cradle You trigger the download by right clicking the pen icon is the taskbar and clicking Start Download Now Prompt for Download Each time the pen is placed in the cradle you are prompted before data is downloaded and processed by the HP Forms Automation System Silent Download This is like auto start download but the t...

Page 21: ... of the Pen Settings dialog box To set a pen owner name 1 Double click the pen icon in your taskbar The Pen Settings dialog box is displayed 2 Enter an identifying name or keyword in the Owner Information field This name is stored in the pen itself 3 Click Apply You can also enter a pen owner name from the Download Manager window illustrated below The Download Manager window will appear when you d...

Page 22: ...Select the Password tab which is illustrated below 3 To set the user password click Set Change Password The Password Management dialog box is displayed 4 Enter the password in the Enter New Password field The password must be between 6 and 31 characters alpha and numeric 5 Confirm the password you entered by typing it again in the Confirm New Password field 6 Select the Remember Password check box...

Page 23: ... again in the Confirm New Password field 5 Click OK Clearing a Password You can clear the password at any time if you decide that you no longer want to use a password to protect your pen To clear your current password 1 Double click the pen icon in your taskbar The Pen Settings dialog box is displayed 2 In the Password tab click Clear Active Password The Password Management dialog box is displayed...

Page 24: ...ted below 3 The Enabled radio button in the Enterprise Service section must be selected 4 In the Service Web Address field enter the Service Controller address provided by the system administrator Note The Activate this Pen button is not enabled or required for this version of the Pen software 5 The Memory area lets you clear the pen data memory Click Clear Pen memory if you want to delete all dat...

Page 25: ...r message Always The transaction log will always open Never The transaction log must be opened manually However if you have still set a number of URL to open to 1 or greater the Transaction Log will not open but the URL page will be displayed 4 You can also set the maximum number of URLs that can open automatically using the up down arrows There is no limit to this value but you are not recommende...

Page 26: ...Change a password for your pen The option available depends on whether you have already set a password The fields you complete are the same as those you use when you set or change a password using the Pen Settings dialog box For more information see Changing a Password on page 23 Change the download setting so that the next time you insert your pen in its cradle the data is downloaded immediately ...

Page 27: ...ata in the Auto Start Download Mode If you have chosen the Auto Start Download mode for downloading your pen data the Download Manager dialog box does not appear each time Instead when you insert your pen in its cradle the data is downloaded and processed automatically To view the results of each form open the transaction log by right clicking the pen icon in your taskbar and selecting Transaction...

Page 28: ... mode for downloading data and you have set the Display Transaction Log to Never when you insert the pen in its cradle the data is downloaded and a pop up window is displayed indicating that the data has been downloaded The transaction log is displayed when you click on the link in the pop up window If you have set the maximum number of URLs to display to 1 or more the URL page will be displayed a...

Page 29: ...load Software will try to process it the next time the pen is inserted in its cradle or when the user clicks Start Download Now from the taskbar right click menu Queued indicates that the forms in the pen memory have not yet been sent for processing Committed indicates that the forms have been successfully downloaded and processed Completed indicates that the forms have been successfully downloade...

Page 30: ...log when processing is complete This following example shows how the transaction log evolves depending on the status of the different transactions Successful Download During the morning the technician fills out 3 forms The next time he docks his pen the transaction log is updated as shown below He knows that all 3 forms were processed successfully due to the Status shown as Committed and the Messa...

Page 31: ...tted Report Form MRF55 7 25 2003 11 20 48 AM 2 Committed Report Form MRF55 7 25 2003 10 36 14 AM 1 Committed Report Form MRF55 7 25 2003 10 14 37 AM Name 96 4 1 1586 Date and Time 7 25 2003 2 12 04 PM Status Failed Address URL Message Unable to connect to server Please check that the network is available Field Name Description Status The Status is shown as Failed Name This field now shows a number...

Page 32: ...ted since all data has been downloaded from the pen but the service provider message in the bottom pane indicates to the technician that he should check the URL shown On clicking the URL a new window pops up showing the information that was entered on the form and asking him to confirm his employee number then to click OK Once done the Status of the transaction changes to Completed Status Name Dat...

Page 33: ...eep the details in the transaction log The technician clicks Clear Pen Memory to start again with a clean log Status Name Date and Time 6 Failed Order Form NOF38 7 26 2003 3 31 02 PM 5 Committed Report Form MRF55 7 26 2003 10 22 46 AM 4 Committed Report Form MRF55 7 25 2003 2 12 04 PM 3 Committed Report Form MRF55 7 25 2003 11 20 48 AM 2 Committed Report Form MRF55 7 25 2003 10 36 14 AM 1 Committe...

Page 34: ...Chapter 3 Using the Download Software HP Digital Pen 250 User s Guide 34 ...

Page 35: ...4 Troubleshooting This chapter provides procedures for troubleshooting problems with the HP Digital Pen 250 ...

Page 36: ...f see Configuring the Pen Power Off on page 19 the pen will switch itself off automatically after the specified time To power on the pen put the cap on the pen and remove it again Checking the Cradle When the cradle is correctly connected and powered the pen LEDs will remain on when the pen is placed in the cradle If the LEDs go out when the pen is in its cradle check that the cradle is firmly con...

Page 37: ... lights do not become bright green check that the page of the form has pattern and that the pattern is not too light If you think the pattern might be too light then try using another digital pen on the form to confirm this If the pen buzzes during capture this indicates that the pen cannot read the pattern for one of the following reasons The pattern is badly printed Try reprinting the form perha...

Page 38: ...m a master reset do the following 1 Take off the pen cap 2 Press the pen tip on a surface while you press the reset button with a paper clip or pencil tip The LEDs will flash red 3 Remove the paper clip or pencil tip from the reset button but continue pressing the pen to the surface After flashing red for approximately 15 seconds the LEDs start to cycle through red amber green The pen can now be l...

Page 39: ...Chapter 4 Troubleshooting HP Digital Pen 250 User s Guide 39 ...

Page 40: ...e without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein ...

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