HP Deskjet 920c series User Manual Download Page 27 | Manualshive

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11/13/98 3:08 pm

Catapult (US)

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HP Company Confidential

Maintenance

To keep your HP Fax working at its best, regularly perform the main-
tenance described below.

Important:

Unprinted faxes in memory will be lost if you unplug the

HP Fax.

Cleaning the HP Fax

Keep your HP Fax clean to ensure that it delivers the best quality ser-
vice.

●

Keep fluids away from the interior of the HP Fax.

●

Do not use compressed air to clean the interior.

Cleaning the exterior

●

Use a soft cloth moistened with water to wipe dust, smudges, and
stains off of the exterior case.

Cleaning the scanner glass

If you notice vertical streaks or lines in your copies, the scanner glass
may need to be cleaned.

Caution:

●

Before you do this, unplug the HP Fax.

●

The scanner glass is very delicate. Use extreme caution when
cleaning the glass to avoid scratches.

..............................................................................................................

4

Maintenance and
Troubleshooting

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Summary of Contents for Deskjet 920c series

Page 1: ...ce risk of injury from fire or electric shock 1 Read and understand all instructions in the Quick Setup Sheet WARNING Potential Shock Hazard 2 Use only a grounded electrical outlet when connecting the HP Fax to a power source If you don t know whether the outlet is grounded check with a qualified electrician 3 Telephone lines can develop hazardous voltages To avoid electrical shock do not touch th...

Page 2: ...HP Company Confidential 6 23 99 10 50 am Catapult UG HP Fax Series 900 User s Guide ...

Page 3: ...swering machine or other device that takes messages for you when you cannot answer the phone 7 Answering Machine or PC Modem 8 Using the Menu to Customize your HP Fax Printing a Map of the Menus 11 Using the Menus 11 Entering Text 12 Fax Resolution 12 Fax Copy Contrast 12 Print Report 13 Speed Dial Setup and Use 14 Using Speed Dials to Send a Fax 14 Deleting a Speed Dial Entry 14 Printing a List o...

Page 4: ...uage 22 Maintenance 22 Print Faxes in Memory 22 Maintenance and Troubleshooting Maintenance 23 Cleaning the HP Fax 23 Troubleshooting 26 Common problems 26 Error messages 27 Support and Specifications Getting Assistance 29 Sources of Information and Help 30 Paper Types and Sizes 32 Ordering Information 32 Obtaining a Material Safety Data Sheet 33 Product Specifications 33 Regulatory Information 36...

Page 5: ...as shown If necessary pinch and slide the left paper guide to fit the paper Push the Front Tray back until it rests against the Rear Tray Extend the Output Tray at the front of the HP Fax 1 Using Your HP Fax OfficeJ et Answer Mode On Off Copy Stop Start Menu Redial Pause Speed Dial One Touch Speed Dials 1 2 3 4 5 6 7 8 9 10 ABC DEF JKL GHI MNO TUV PQRS WXYZ Space Symbols Paper extension Answer Mod...

Page 6: ...s you would if you were dialing the number from a phone For example enter 1 and the area code for long distance calls Tip For Speed Dialing information refer to Speed Dial Setup and Use on page 14 Press Start to begin faxing To cancel a fax in progress press Stop 1 2 3 Sending a Fax Using a Calling Card Monitor Dialing You can also dial the fax machine as you would a regular phone Use this method ...

Page 7: ...When the HP Fax rings pick up the handset of a telephone that s on the same telephone line as the HP Fax If you hear fax tones If you answered a phone plugged into the HP Fax press Start If you answered an extension phone one that s not connected directly to the HP Fax dial 123 Now you can hang up the phone or stay on the line to talk after the fax finishes z If Auto shows in the display your HP F...

Page 8: ...ove staples and paper clips from your original before copying You can purchase scan copy sleeves to protect fragile or damaged originals during copying Tip To change copy resolution and reduction settings see page 16 For example Text resolution is black and white only Photo resolution has 256 shades of gray Press Copy then enter the number of copies you want Press Copy again to begin copying Note ...

Page 9: ...ne how you can receive faxes with your HP Fax Do you have a dedicated phone line that will receive calls only for your HP Fax Yes 1 We recommend that you plug a phone into one of the jacks marked To Phone Ans Machine or Modem on the fax connector on the back of your HP Fax 2 Press Answer Mode until Auto appears in the display Your HP Fax is now ready for use No Continue reading 2 Set Up to Receive...

Page 10: ...le When the ring pattern the phone company established for this number is displayed press Start 4 If you have an answering machine on this phone line on any phone number set it to answer after 4 or more rings You want the HP Fax to answer before the answering machine If you don t your HP Fax will not receive your fax calls 5 To set the number of rings on your HP Fax press Menu 7 Basic Fax Setup 3 ...

Page 11: ...e of the jacks marked To Phone Ans Machine or Modem on the fax connector on the back of your HP Fax 2 Press Answer Mode and select Auto or Manual 3a If you select Auto To receive faxes The HP Fax will listen to all phone calls If you pick up the phone and hear fax tones simply stay on the line until you hear the HP Fax connect then hang up 3b If you select Manual To receive faxes When you answer a...

Page 12: ...and use software to listen to them Follow the directions for Answering Machine or PC Modem on page 8 Answering Machine or PC Modem 1 We recommend that you plug a phone into one of the jacks marked To Phone Ans Machine or Modem on the fax connector on the back of your HP Fax 2 You must plug your answering machine or modem into the remaining connector If you do not plug the answering machine or mode...

Page 13: ... Fax Setup 3 Rings to Answer Press f fto select a number of rings that is greater than the number you set in step 6 For example if you set your answering machine to answer in 4 rings set the HP Fax to answer in 5 or 6 rings When the number of rings you want is displayed press Start Your answering machine or modem will answer the call after the number of rings you set The HP Fax will listen during ...

Page 14: ...11 13 98 2 00 am Catapult US 10 HP Company Confidential ...

Page 15: ...report displayed press Start to print it z The Stop button has two functions Cancels an entry Cancels changes you made in a menu and exits without saving To get to the date and time display from any where in the menu system press Stop Stops an action For example press Stop to cancel a report that s being printed z Press Menu to enter the menu The choices will scroll across the display Select a cho...

Page 16: ...tion has four settings Standard For text if transmission speed is more important than quality Fine Good all around quality and transmission speed for text 300 DPI Best quality for text but slower transmission speed Photo Best quality for photos graphics slowest transmission speed The first three settings are black and white only Photo supports the gray scale Remember the HP Fax will only fax at th...

Page 17: ...4 4 Menu Settings Prints a map of the menu system and your current settings Self Test Report Helps diagnose print cartridge problems Automatic Reports Setup also in Advanced Fax Setup Menu 8 2 Automatic Reports Setup Allows you to select which fax reports you want printed automatically You have six options Every Error Reports every time there is any kind of fax error Send Error Reports every time ...

Page 18: ...o return to the date and time screen Using Speed Dials to Send a Fax To dial a speed dial number press Speed Dial then dial the 1 or 2 digit speed dial code and press Start One Touch Speed Dials The first 10 speed dial numbers will also be assigned to the One Touch Speed Dials buttons at the bottom of the front panel Use a pencil or felt tip pen to label each button Simply press the button to dial...

Page 19: ...Group z For your first speed dial group The first unused speed dial code appears z For all subsequent speed dial groups At the 1 New 2 Edit prompt enter 1 The first unused speed dial code appears Press Start Add 1 of 20 appears Your first individual speed dial code appears If you want that number in your group press Start or press Xto scroll to the number you want and press Start To add another nu...

Page 20: ...o add it to the group press Start or press Wor X to scroll to the number you want to add and press Start Copy Setup Copy Resolution Adjusts the resolution of your copies Press Menu then 5 then 1 Has two settings Text Best for text and line drawings copies in black and white Photo Best for photos and color graphics copies in shades of gray Reduce to Fit Reduces your copies Press Menu then 5 then 2 ...

Page 21: ...me you want the fax to be sent Enter the recipient s fax number or press the One Touch button or enter Speed Dial number and press Start z Press 1 to store the fax in memory to send it later Load the fax in the front tray and press Start Note If the fax is too large for the memory you will be prompted to either send fewer pages at a time or leave the fax in the tray to be sent later Or z Press 2 t...

Page 22: ... be set to do polling and have a waiting fax Basic Fax Setup Date Time Sets the date and time Press Menu then 7 then 1 Use a leading zero for single digit entries 01 use only the last two digits for the year 00 When finished the date and time will appear on the display Fax Header Enters your fax number and name so it can be printed on all outgoing faxes In some locations this is a legal requiremen...

Page 23: ...ing machine Refer to Chapter 2 for information on how the HP Fax interacts with the answering machine Paper Size Sets the paper size for printing faxes Press Menu then 7 then 4 Press Wor Xmultiple times to view paper size choices With your choice displayed press Start Dial Mode Set whether you want the HP Fax to use tone or pulse dialing Press Menu then 7 then 5 Press Wor Xto toggle between tone a...

Page 24: ...Reports every time there is an error receiving a fax Every Fax Reports every time a fax is sent or received Send Only Reports every time a fax is sent Off Does not print fax reports automatically Busy Redial The HP Fax automatically redials at intervals after a busy signal You can turn this setting off Press Menu then 8 then 3 Note To immediately redial the last fax number you entered on the HP Fa...

Page 25: ...ine for receiving voice calls using one of the other distinctive ring patterns set it to answer after 3 or more rings and your HP Fax after 1 or 2 rings see page 19 or your HP Fax will not receive fax calls Automatic Reduction Determines what the HP Fax does if it receives a fax too large for the paper size Press Menu then 8 then 6 On Reduces the fax to fit the paper size setting in Basic Fax Setu...

Page 26: ...wrong number when identifying your country or language in the initial setup Press Menu then 8 then 9 When prompted enter the number corresponding to your country and or language Maintenance Clean Print Cartridge Cleaning the print cartridges may solve some print problems but should be done only when necessary Press Menu then 9 then 1 This procedure prints a page so have blank paper in the fax mach...

Page 27: ...er vice Keep fluids away from the interior of the HP Fax Do not use compressed air to clean the interior Cleaning the exterior Use a soft cloth moistened with water to wipe dust smudges and stains off of the exterior case Cleaning the scanner glass If you notice vertical streaks or lines in your copies the scanner glass may need to be cleaned Caution Before you do this unplug the HP Fax The scanne...

Page 28: ...g materials at hand Cotton swabs or any soft material that will not come apart or leave fibers Distilled filtered or bottled water Scrap paper to set the print cartridge on while you are working Remove the print cartridge Turn on the HP Fax and lift the top cover The print cartridge moves to the center With the print cartridge in the center unplug the power cord Remove the print cartridge and plac...

Page 29: ...the left carriage station Locate the black plastic container on the far left bottom inside the HP Fax Clean the rim of the black plastic container with a clean moistened swab Test the HP Fax Reinstall the print cartridge and close the top cover Reconnect the power cord Print a self test page Press Menu 3 then 5 see page 13 Examine the printout for ink streaking If necessary repeat the procedure un...

Page 30: ...rd reload the paper and push the front tray back into position Make sure the paper guides are not too tight against the paper Printouts have horizontal streaks Print a self test page page 13 to make sure your print cartridge is working properly It may be low on ink have clogged nozzles or need cleaning Printouts have vertical streaks Clean the scanner glass and cover page 23 Low on ink message did...

Page 31: ...START or Clear paper jam Problem Either the paper jammed or the HP Fax loaded more than one sheet at a time or you loaded paper longer than the 14 inch 35 6 cm maximum Solution Remove the paper from the rear tray open the cover and clear the paper path Then reload the paper and press Start to clear the message and reset the HP Fax Replace scanner cover Problem Either you removed the scanner cover ...

Page 32: ...11 13 98 3 08 pm Catapult US 28 HP Company Confidential ...

Page 33: ...ng and some other advanced features provided by your phone company on the phone line used by your fax If you re unable to resolve the problem after reviewing the Maintenance and Troubleshooting chapter contact your dealer or the HP Customer Care Center for further assistance Important Be sure to have the following information at hand before you contact HP or your dealer Product name model number p...

Page 34: ...6 8807 Czech Republic 42 2 471 7321 Denmark 3929 4099 English non UK 44 171 512 52 02 Finland 0203 47 288 France 01 43 62 34 34 Germany 0180 52 58 143 Hungary 36 1 252 4505 Ireland 01 662 5525 Italy 02 264 10350 Middle East 41 22 780 71 11 Netherlands 020 606 8751 Norway 22 11 6299 Poland 48 22 37 50 65 Portugal 01 441 7199 Russia 7095 923 50 01 Spain 902 321 123 Sweden 08 619 2170 Switzerland 084...

Page 35: ...0800 1 1906 French 0800 1 7043 Denmark 800 10453 European Int l 31 20 681 5792 Finland 9800 13134 France 0800 905900 Germany 0800 1810061 Italy 1678 59020 Netherlands 0800 0222420 Norway 800 11319 Portugal 0800 831342 Spain 900 993123 Sweden 020 795743 Switzerland French 0800 551526 German 0800 551527 United Kingdom 0800 960271 Australia 61 0 3 9272 2627 China 86 0 10 6505 5280 Hong Kong 85 0 2 25...

Page 36: ...eves at your local office products store Types of Paper Sizes of Paper Capacity Plain Paper 20 to 30 lb U S letter 8 5 x 11 in U S legal 8 5 x 14 in A4 210 x 297 mm 150 sheets of 20 lb HP Premium InkJet Paper HP Bright White Paper U S letter 8 5 x 11 in A4 210 x 297 mm 100 sheets 150 sheets HP Premium Heavyweight InkJet Paper U S letter 8 5 x 11 in 100 sheets Supply Accessory HP Reorder Number Lar...

Page 37: ...emp humidity range 5 C 41 F to 40 C 104 F 15 80 rel humidity noncondensing Maximum noise level generated Sound Power LwAd 5 8 B A Sound Pressure LpAm 50 dB A Reliability 50 000 pages life printer 20 000 pages life scanner 830 printed pages month maximum Compatibility ITU Group 3 fax standard Error Correction Mode ECM Transmission Speed 6 seconds page ITU T Test Image 1 Modem Speed 14400 12000 9600...

Page 38: ... Reduction 50 100 Paper Sizes Rear Tray U S letter 8 5 x 11 in U S legal 8 5 x 14 in A4 210 x 297 mm Plain paper only 20 to 32 lb 75 to 90 g m2 Front Tray U S letter 8 5 x 11 in U S legal 8 5 x 14 in A4 210 x 297 mm Maximum Width 8 5 in 216 mm Maximum Length 14 in 355 mm Paper Margins Copying Top margin 2 0 mm Bottom margin 11 0 mm Left Right margins U S letter 8 0 mm each A4 8 0 mm each Paper Med...

Page 39: ...8 1992 CISPR 22 1993 Class B1 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Su...

Page 40: ...ty or repair information Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs Contact your state s public utility commission public servi...

Page 41: ... satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipmen...

Page 42: ...nection to the telecommunication systems must not be hardwired 4 The equipment may be used on telecommunication systems employing loop disconnect or MF sig nalling 5 This equipment is not suitable as an extension to a payphone or for use on shared service lines 6 This equipment is suitable for connection only to direct exchange lines in the PSTN directly or via a compatible PABX Any cases of diffi...

Page 43: ...the established connection is considered to be naive Generally callers are unlikely to be naive in the following cases 1 If the equipment gives an answer tone 2 If the telephone number is not made public 3 It is necessary to dial an access number usually 9 followed by a pause to allow connection to the outside line an example would be 9 123456 CAUTION CONNECT ONLY EQUIPMENT COMPLYING WITH EN41003 ...

Page 44: ...ble a defective product which is covered by HP s war ranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective prod uct to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of...

Page 45: ...not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c ...

Page 46: ...dge 24 Contrast setting 12 Copies making 4 photo 16 reducing 16 resolution 4 setting resolution 16 text 16 Copying margins 34 Country and language 22 D Date and time 18 Declaration of Conformity 35 Dedicated phone line 5 Dial mode 19 Distinctive ringing 6 21 Document tray 1 Double triple rings 6 Double rings 6 E Entering text 12 Error correction mode 21 F Fax reduction 21 Fax receiving answering s...

Page 47: ...letter 16 Loading paper 1 Low on Ink no message 26 M Maintenance scheduled 24 Making copies 4 Margins copying 34 faxing 33 Media size 19 Media types ordering information 32 Menu button Buttons Menu 11 Menu map printing 11 Menu settings map of 13 Modem 8 settings 6 Monitor dialing 2 N No answer redial 20 O One Touch Speed Dials 14 Ordering supplies and accessories 32 P Paper doesn t feed right 26 l...

Page 48: ... faxes See also Speed dialing Setting date and time 18 Silent detect 22 Single ring 6 Speed dial deleting 14 group creating 15 editing 16 print list 13 printing list of 15 using 14 Speed dialing codes number of available codes 34 Speel dial individual creating 14 Start button 11 Static 21 Stop button 11 Streaking on prints or copies 26 Supplies ordering 32 T Technical support information sources 3...

Page 49: ... HP Company Confidential 11 13 98 2 04 am Catapult UG US ...

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