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Removal and replacement procedures

Maintenance and Service Guide

4–41

Power connector

Before removing the power connector cable:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, 

and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then 

disconnecting the AC adapter from the computer.

4. Remove the battery (see 

“Battery” on page 4-7

). 

5. Remove the hard drive (see 

“Hard drive” on page 4-8

).

6. Remove the memory module (see 

“Memory module” on page 4-11

).

7. Remove the wireless module (see 

“Wireless module” on page 4-13

).

8. Remove the optical drive (see 

“Optical drive” on page 4-16

).

9. Remove the keyboard (see 

“Keyboard” on page 4-18

).

10. Remove the top cover (see 

“Top cover” on page 4-23

). 

11. Remove the display assembly (see 

“Display assembly” on page 4-28

).

Remove the power connector cable by disconnecting the cable connector from the system board.

Reverse this procedure to install the power connector cable.

Bluetooth module

Before removing the Bluetooth module:

Description

Spare part number

Power connector (includes cable)

600719-001

Description

Spare part number

Bluetooth module

537921-001

Bluetooth module cable 

602538-001

Summary of Contents for Compaq Presario CQ72

Page 1: ...Guide Document Part Number 597891 001 May 2010 This guide is a troubleshooting reference used for maintaining and servicing the computer It provides comprehensive information on identifying computer features components and spare parts and performing computer disassembly procedures ...

Page 2: ......

Page 3: ...and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall no...

Page 4: ...ed new descriptions for the following components Hard drive Memory module Processor Chapter 3 and Chapter 4 added new spare part numbers and descriptions for the following components Display assembly Display back cover Hard drive Keyboard Memory module Processor System board Top cover ...

Page 5: ...t allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safet...

Page 6: ......

Page 7: ...omputer major components 3 2 Display assembly components 3 7 Plastics Kit 3 9 Mass storage devices 3 10 Miscellaneous parts 3 11 Sequential part number listing 3 12 4 Removal and replacement procedures Preliminary replacement requirements 4 1 Tools required 4 1 Service considerations 4 1 Grounding guidelines 4 2 Component replacement procedures 4 5 Service tag 4 5 Computer feet 4 6 Battery 4 7 Har...

Page 8: ...onfiguration menu 5 4 Diagnostics menu 5 4 6 Specifications Computer specifications 6 1 43 9 cm 17 3 in HD display specifications 6 2 Hard drive specifications 6 3 DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe specifications 6 4 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive specifications 6 5 7 Backup and recovery Creating recovery discs 8 1 When to ba...

Page 9: ...s Maintenance and Service Guide vi 9 Power cord set requirements Requirements for all countries and regions 10 1 Requirements for specific countries and regions 10 2 10Recycling Battery 11 1 Display 11 1 Index ...

Page 10: ...vii Maintenance and Service Guide Contents ...

Page 11: ...rated with shared video memory X Up to 251 MB of graphics subsystem memory when total system RAM equals or is greater than 1024 MB X Up to 358 MB of graphics subsystem memory when total system RAM equals or is greater than 2048 MB X Panel 43 9 cm 17 3 in HD LED BrightView display panel 1600 900 X X 16 9 Wide Aspect Ratio X X Memory 2 customer accessible upgradable SODIMM slots X X Supports dual ch...

Page 12: ...LAN option X X Support for the following WLAN formats X X Atheros AR9285 802 11b g n 1x1 X X Atheros AR9285 802 11b g n 1x1 with Bluetooth X X Broadcom 4312G 802 11b g X X Broadcom 4312G 802 11b g with Bluetooth X X Intel Centrino Wireless N 1000 802 11b g n 1x2 X X Intel Centrino Wireless N 1000 802 11b g n 1x2 with Bluetooth X X Realtek RTL8191SE 802 11b g n 1x1 X X Realtek RTL8191SE 802 11b g n...

Page 13: ...pport X 6 cell Li ion 2 20 Ah 47 Wh battery X X 6 cell Li ion 2 55 Ah 55 Wh battery X X Security Kensington Security Lock X X Operating system Preinstalled Windows 7 Professional 32 and 64 bit X X Windows 7 Home Premium 32 and 64 bit X X Serviceability End user replaceable parts AC adapter X X Battery system X X Hard drive X X Memory module X X Optical drive X X Mini Card components X X Category D...

Page 14: ...1 4 Maintenance and Service Guide Product description ...

Page 15: ...e computer 3 Select Mouse settings Item Component Function 1 TouchPad off indicator When the TouchPad zone is active the light is off When the TouchPad zone is inactive the light is amber To switch between active and inactive quickly double tap the TouchPad off indictor 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad control Use the left side of the T...

Page 16: ...f quickly double tap the TouchPad light 2 Caps lock light On Caps lock is on 3 Power light On The computer is on Blinking The computer is in the Sleep state Off The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off 5 num lk light On The numeric f...

Page 17: ...exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options 2 Speakers 2 Produce sound This table de...

Page 18: ...nformation when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 Windows logo key Displays the Windows Start menu 4 Windows applications key Displays a shortcut menu for items beneath the pointer 5 Integrated numeric keypad keys Can be used like the keys on an external numeric keypad 6 Action keys Execute frequently used sys...

Page 19: ...ision or any compatible digital or audio component 4 Network connection light White The computer is connected to the network 5 RJ 45 network jack Connects a network cable 6 Network activity light Amber Data is being transmitted over the network 7 USB ports 2 Connects optional USB devices 8 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural...

Page 20: ...USB port Connects to an optional USB device 4 RJ 11 modem jack select models only Connects a modem cable purchased separately 5 AC adapter light Blinking white The computer is in the Sleep state Solid white The computer is connected to external power Amber The computer is charging Off The computer is not connected to external power 6 Power connector Connects an AC adapter 7 Security cable slot Att...

Page 21: ...release latch Releases the battery from the battery bay 4 Hard drive bay Holds the hard drive 5 Memory module compartment Holds two memory modules and the wireless local area network WLAN module Ä To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or ...

Page 22: ...nal component identification Display components Item Component Description 1 Internal microphone Records sound 2 Webcam select models only Records video and captures still photographs 3 Webcam light select models only On The webcam is in use ...

Page 23: ...re wireless devices These antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support ...

Page 24: ...al hardware components Item Component Description 1 Power cord Connects an AC adapter to an AC outlet 2 AC adapter Converts AC power to DC power 3 Battery Powers the computer when the computer is not plugged into external power Power cords vary in appearance by country or region ...

Page 25: ...computer 2 Serial number s n An alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period The duration of the warranty period for the computer 5 Model description An alphanumeri...

Page 26: ...3 2 Maintenance and Service Guide Illustrated parts catalog Computer major components ...

Page 27: ...211 International 600715 B31 Israel 600751 BB1 Italy 600715 061 North America 600715 001 Norway 600715 DH1 Portugal 600715 131 Russia 600715 251 Saudi Arabia 600715 171 Spain 600715 071 Switzerland 600715 BG1 Turkey 600715 141 United Kingdom 600715 031 3 Power button board includes cable 600718 001 4 Speakers 2 600848 001 5 Top cover includes TouchPad board 600716 001 6 TouchPad button board 59520...

Page 28: ...Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Barbados Belgium Belize Benin Bhutan Bosnia and Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Croatia Cyprus Czech Republic Zaire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equitorial G...

Page 29: ...o Wireless N 1000 802 11b g n 1x2 WLAN module for use in Pakistan Russia and Ukraine for model 1 0 only 593531 001 Broadcom 4312G 802 11b g WiFi Adapter for use in Canada the Cayman Islands Guam Puerto Rico the U S Virgin Islands and the United States 582562 001 Broadcom 4312G 802 11b g WiFi Adapter for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba A...

Page 30: ... San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Timor East Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuva...

Page 31: ...shown 602538 001 22 Base enclosure Without HDMI and modem for biscotti computer models 599088 001 With card reader and HDMI without modem for biscotti computer models 599089 001 With card reader and HDMI without modem for silver computer models for model 1 1 only 610693 001 Rubber Kit not illustrated includes four rubber feet 600849 001 Plastics Kit see Plastics Kit on page 3 10 for spare part com...

Page 32: ...3 8 Maintenance and Service Guide Illustrated parts catalog Display assembly components ...

Page 33: ...isplay hinges 600711 001 LCD cable kit not illustrated includes LCD cable and webcam cable 599087 001 5 Display hinge covers 600650 001 6 Wireless antenna includes wireless antenna transceivers and cable 600713 001 7 Microphone and cable 600714 001 8 Display enclosure includes logo 599082 001 For biscotti computer models 599082 001 For silver computer models for model 1 2 only 610690 001 Display R...

Page 34: ...3 10 Maintenance and Service Guide Illustrated parts catalog Plastics Kit Item Description Spare part number Plastics Kit 595200 001 1 Hard drive cover 2 Memory module compartment cover ...

Page 35: ...603785 001 500 GB 7200 rpm 603784 001 320 GB 7200 rpm 603783 001 250 GB 7200 rpm 605606 001 160 GB 7200 rpm 613416 001 Hard Drive Hardware Kit not illustrated includes bracket and screws 599057 001 2 Optical drive includes bezel and bracket DVD RW and CD RW SuperMulti Double Layer Combo Drive with LightScribe 602542 001 Blu ray ROM with LightScribe DVD R RW SuperMulti Double Layer Drive 602543 001...

Page 36: ...TouchPad button board cable TouchPad cable USB cable 600853 001 Power cord for use in Denmark 490371 081 Europe 490371 021 Italy 490371 061 North America 430971 001 South Africa 490371 AR1 Switzerland 490371 111 the United Kingdom and Singapore 490371 031 Screw Kit M2 5 6 5 I D4 4 T0 8 NYL RED BZN M2 5 5 0 I NYLON IRON BZN M2 5 3 0 I BZN IRON M2 0 3 0 I NI NYLOK M2 5 4 0 600850 001 LCD Screw Kit M...

Page 37: ...a Germany Ghana Gibraltar Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Ireland Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Martinique Nether Antilles French Guiana Aruba British Virgin Islands Bermuda Syria Guadeloupe Liechtenstein Lithuania Luxembourg Macedon...

Page 38: ...ru Philippines Poland Portugal Republic of Moldova Romania Rwanda Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia and Montenegro Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Tim...

Page 39: ...one Singapore Slovakia Slovenia the Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Kitts and Nevis St Lucia St Vincent and the Grenadines Suriname Swaziland Sweden Switzerland Taiwan Tajikistan Tanzania Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda the United Arab Emirates the United Kingdom Uruguay the U S Virgin Islands the United States Uzbekistan...

Page 40: ...es keyboard cable 600715 041 Keyboard for use in Germany includes keyboard cable 600715 061 Keyboard for use in Italy includes keyboard cable 600715 071 Keyboard for use in Spain includes keyboard cable 600715 121 Keyboard for use in French Canada includes keyboard cable for model 1 1 only 600715 131 Keyboard for use in Portugal includes keyboard cable 600715 141 Keyboard for use in Turkey include...

Page 41: ...BrightView display assembly for G62 silver computer models for model 1 1 only 608467 001 43 9 cm 17 3 in HD light emitting diode BrightView display assembly for G62 silver computer models with webcam for model 1 1 only 610690 001 Display enclosure for silver computer models for model 1 1 only 610693 001 Base enclosure with card reader and HDMI without modem for silver computer models for model 1 1...

Page 42: ...3 18 Maintenance and Service Guide Illustrated parts catalog ...

Page 43: ...embly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors ÄCAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care ...

Page 44: ...k mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device...

Page 45: ...zer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative s...

Page 46: ...ps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop ...

Page 47: ...de the computer serial number and model number located on the service tag Item Component Description 1 Product name The name affixed to the front of the computer 2 Serial number s n An alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to...

Page 48: ...replacement procedures Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 595198 001 There are 4 rubber feet that attach to the base enclosure in the locations illustrated below ...

Page 49: ...AC outlet and then disconnecting the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Pivot the battery 2 upward and remove it 3 from the computer To insert the battery insert the rear edge of the battery into the battery bay and pivot the front edge downwar...

Page 50: ...ter 3 Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the hard drive 1 Loosen the two Phillips PM2 5 5 5 captive screws 1 that secure the hard drive cover to the computer 2 Lift the left side of the hard drive cover 2 up and remove the cover 3 ...

Page 51: ... the cable from the system board 5 Grasp the Mylar tabs 2 on the hard drive and then lift the hard drive from the hard drive bay 6 If you must remove the hard drive cable disconnect it from the hard drive 7 To remove the hard drive bracket remove the two Phillips PM3 0 3 5 hard drive bracket screws 1 from each side of the hard drive 8 Grasp the 2 attached Mylar tabs and pull the bracket 2 straight...

Page 52: ...4 10 Maintenance and Service Guide Removal and replacement procedures Reverse this procedure to reassemble and install the hard drive ...

Page 53: ...he computer 4 Remove the battery see Battery on page 4 7 Remove the memory module 1 Loosen the three Phillips PM2 5 5 0 captive screws 1 that secure the memory module compartment cover to the computer 2 Lift the back side of the memory module compartment cover 2 and then remove the cover 3 at an angle to avoid breaking the tabs on the cover The memory module compartment cover is included in the Pl...

Page 54: ...emory module The edge of the module opposite the slot rises away from the computer 4 Remove the memory module 2 by pulling the module away from the slot at an angle Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot Reverse this procedure to install a memory module ...

Page 55: ...8436 002 Intel Centrino Wireless N 1000 802 11b g n 1x2 WLAN module for use in Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan the Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil the British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cameroon C...

Page 56: ... Guinea Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Ireland Israel Italy the Ivory Coast Jamaica Jordan Kazakhstan Kenya Kiribati Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Liechtenstein Lithuania Luxembourg Macedonia Madagascar Malawi Malaysia the Maldives Mali Malta the Marshall Islands Martinique Mauritania Mauritius Mexico Micronesia Monaco Mongolia Montenegro Moroc...

Page 57: ...support through Help and Support 1 Disconnect the main antenna cable 1 and the auxiliary antenna cable 2 from the wireless module The black WLAN antenna cable marked 1 is connected to the WLAN module Main terminal The white WLAN antenna cable marked 2 is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0 3 5 screw 3 that secures the WLAN module to the computer The edge of the mo...

Page 58: ...rom the AC outlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 Remove the optical drive 1 Position the computer upside down with the right side toward you 2 Remove the Phillips PM2 5 6 5 screw 1 identified by the icons for optical disk and keyboard that are embossed on the base enclosure 3 Insert a paperclip into the tray release access 2 The...

Page 59: ...the optical drive bracket position the optical drive with the rear toward you 6 Remove the two Phillips PM2 0 3 5 screws 1 that secure the optical drive bracket to the optical drive 7 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install an optical drive ...

Page 60: ...al drive screw see Optical drive on page 4 16 Description Spare part number For use in Adriatics for model 1 1 only 6000715 BA1 For use in Belgium 600715 A41 For use in Czech Republic 600715 221 For use in French Canada for model 1 1 only 600715 121 For use in France 600715 051 For use in Germany 600715 041 For use in Greece 600715 DJ1 For use in Hungry 600715 211 For International use 600715 B31 ...

Page 61: ...he keyboard to the computer Four of these screws are identified by a keyboard icon embossed on the base enclosure 3 Turn the computer right side up with the front toward you 4 Open the computer as far as possible 5 Release the tabs along the left 1 and right 2 edges of the keyboard using a thin flat bladed screwdriver 6 Lift the rear edge of the keyboard 3 and set the keyboard back towards the dis...

Page 62: ...d replacement procedures 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board 8 Remove the keyboard Reverse this procedure to install the keyboard ...

Page 63: ...ry on page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 Remove the speakers 1 Turn the computer upside down with the rear of the computer toward you 2 Remove the th...

Page 64: ...moval and replacement procedures 6 Use a thin flat bladed screwdriver to pry up the front edge 3 of the speaker bar to a 45 degree angle and then disengage it by pulling it free at that angle Reverse this procedure to install the speakers ...

Page 65: ...page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the speakers see Speakers on page 4 21 Remove the top cover 1 Turn the computer upside down with the front toward you 2 Remove four Phillips PM2 5 3 screws from the battery bay 1 one Phillips PM2 5 6 5 screw 2 fr...

Page 66: ... 5 Remove the Phillips PM2 5 6 5 screw that secures the top cover to the computer This screw is identified by a triangle icon embossed on the top cover 6 Release the speaker cable 1 power button ZIF connector 2 TouchPad ZIF connector 3 and TouchPad button ZIF connector 4 ...

Page 67: ... small flat bladed screwdriver to pry along the edges of the top cover to release the top cover 1 from the base enclosure 8 Remove the top cover 2 The TouchPad is glued to the top cover and is included with the top cover spare part Reverse this procedure to install the top cover ...

Page 68: ...e Battery on page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the speakers see Speakers on page 4 21 11 Remove the top cover see Top cover on page 4 23 R...

Page 69: ...age 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the speakers see Speakers on page 4 21 11 Remove the top cover see Top cover on page 4 23 Remove the Touc...

Page 70: ...tery on page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the speakers see Speakers on page 4 21 11 Remove the top cover see Top cover on page 4 23 Descri...

Page 71: ...icrophone cable 2 from the system board and remove the cable from its routing channel 2 Pull the antenna cables through the opening in the base enclosure 3 and disengage the cables from the clip in the routing channel leading to the display hinge 4 3 Disconnect the webcam cable 5 from the system board and release it from the clips that attach it to the system board ...

Page 72: ...following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 4 Remove the four Phillips PM2 5 6 5 screws 1 securing the display hinges to the computer 5 Lift the display panel 2 straight up to remove it Reverse this procedure to install the display assembly ...

Page 73: ...the display assembly internal components 1 Remove the following screw covers and screws 1 Two Mylar screw covers on the display bezel bottom edge The display Mylar screw covers are included in the Display Rubber Kit spare part number 595198 001 2 Two Phillips PM2 5 7 0 screws on the display bezel bottom edge ...

Page 74: ...replacement procedures 2 Flex the inside edges of the bezel at the top and bottom 1 and the left and right sides 2 until the bezel disengages from the display enclosure 3 Remove the display bezel 3 Reverse this procedure to install the display bezel ...

Page 75: ...ls only 1 Lift the webcam module 1 as far from the display enclosure as the webcam module cable allows 2 Disconnect the webcam module cable 2 from the webcam module and remove the webcam module The webcam module is available using spare part number 600166 001 Reverse this procedure to install the webcam module ...

Page 76: ...e display hinge covers 1 Remove the two Phillips PM2 5 6 0 screws 1 that secure the hinges to the display enclosure 2 Remove the display hinge covers 2 The display hinge covers are available using spare part number 600650 001 Reverse this procedure to install the display hinge covers ...

Page 77: ... display panel 1 Remove the eight Phillips PM2 5 6 0 screws 1 that secure the display panel to the display enclosure 2 Release the display panel cable 2 from the routing channel 3 Remove the display panel 3 from the display enclosure Reverse this procedure to install the display panel ...

Page 78: ... brackets 1 Remove the two Phillips PM2 0 3 0 screws 1 that secure each bracket to the display panel 2 Remove the display panel brackets 2 from the display panel The display panel brackets are available using spare part number 600711 001 Reverse this procedure to install the display panel brackets ...

Page 79: ...on the silver transceiver 1 and release the adhesive material from the display cover 2 2 Lift up to remove the antenna transceivers 3 The wireless antenna transceivers with cable are available with the LCD cable kit using spare part number 599087 001 Reverse this procedure to install the display wireless antenna transceivers ...

Page 80: ...module 1 Release the microphone from the clip 1 and release the microphone cable from the adhesive tabs 2 2 Lift up to remove the microphone cable 3 The microphone module is available with the LCD cable kit using spare part number 599087 001 Reverse this procedure to install the microphone module ...

Page 81: ...en disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the top cover see ...

Page 82: ...4 40 Maintenance and Service Guide Removal and replacement procedures Reverse this procedure to install a USB board ...

Page 83: ...ve the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the top cover see Top cover on page 4 23 11 Remove the display assembly see Display assembly on page 4 28 Remove the po...

Page 84: ...m the computer 4 Remove the battery see Battery on page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the top cover see Top cover on page 4 23 11 Remove th...

Page 85: ...4 Remove the battery see Battery on page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the top cover see Top cover on page 4 23 11 Remove the display assem...

Page 86: ...less module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the top cover see Top cover on page 4 23 11 Remove the display assembly see Display assembly on page 4 28 When replacing the system board be sure that the following components are removed from the defective system board and installed on th...

Page 87: ...rd 3 Disconnect the Bluetooth cable 3 from the system board 4 Disconnect the USB cable 4 from the system board 5 Disconnect the power connector cable 5 from the system board 6 Remove the three PM2 5 4 0 screws 1 that secure the system board to the base enclosure 7 Grasp the right edge 2 of the system board and lift it up to a 45 degree angle 8 Pull it away from the base enclosure 3 at that angle R...

Page 88: ... page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the top cover see Top cover on page 4 23 11 Remove the display assembly see Display assembly on page 4 ...

Page 89: ... see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the top cover see Top cover on page 4 23 11 Remove the display assembly see Display assembly on page 4 28 12 Remove the sytem board see System board on page 4 44 Description Spare part numbe...

Page 90: ...m side to side to detach the assembly ÄCAUTION To avoid damage to the processor loosen the fan heat sink assembly screws in the sequence indicated on the heat sink assembly Likewise tighten the screws in the same sequence when installing the fan heat sink assembly Steps 1 through 4 apply only to computer models equipped with graphics subsystems having UMA memory 1 Turn the system board right side ...

Page 91: ... Maintenance and Service Guide 4 49 3 Loosen the four Phillips spring loaded captive screws 1 that secure the fan heat sink assembly in the sequence shown on the heat sink 4 Remove the fan heat sink assembly 2 by lifting it straight up ...

Page 92: ...ory 5 Turn the system board right side up with the front toward you 6 Disconnect the fan cable from the system board 7 Loosen the two Phillips captive screws 1 and four Phillips spring loaded captive screws 2 in the sequence shown on the heat sink 8 Remove the fan heat sink assembly 3 by lifting it straight up Reverse this procedure to install the fan heat sink assembly ...

Page 93: ...e thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board components each time the fan heat sink assembly is removed Thermal grease is located on the section of the fan heat sink assembly 1 that services the processor 2 Replacement thermal grease and pads are included in spare parts kits for all system boards fan heat sink assemblies and pro...

Page 94: ...n heat sink assembly and the system board components each time the fan heat sink assembly is removed Thermal grease is located on the section of the fan heat sink assembly 1 that services the processor 3 A thermal pad is located on the section of the fan heat sink assembly 2 that services the Northbridge chip 4 Replacement thermal grease and pads are included with all system board fan heat sink as...

Page 95: ...the sytem board see System board on page 4 44 15 Remove the fan heat sink assembly see Fan heat sink assembly on page 4 47 Description Spare part number Intel Core i7 620M Processor 4M cache 2 66 GHz SC turbo up to 3 33 GHz for model 1 0 only 587259 001 Intel Core i5 540M Processor 3M cache 2 53 GHz SC turbo up to 3 06 GHz 594188 001 Intel Core i5 520M Processor 3M cache 2 4 GHz SC turbo up to 2 9...

Page 96: ... to turn the processor locking screw 1 one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it When you install the processor the gold triangle on the processor 3 must be aligned with the triangle embossed on the processor slot 4 Reverse this procedure to install the processor ...

Page 97: ...rom the computer 4 Remove the battery see Battery on page 4 7 5 Remove the battery see Battery on page 4 7 6 Remove the battery see Battery on page 4 7 7 Remove the hard drive see Hard drive on page 4 8 8 Remove the memory module see Memory module on page 4 11 9 Remove the wireless module see Wireless module on page 4 13 10 Remove the optical drive see Optical drive on page 4 16 11 Remove the keyb...

Page 98: ...ice Guide Removal and replacement procedures Remove the RJ 11 connector 1 Remove the cable from the clips 1 and then lift the connector straight up 2 and out of the computer Reverse this procedure to install the RJ 11 connector ...

Page 99: ...utlet and then disconnecting the AC adapter from the computer 4 Remove the battery see Battery on page 4 7 5 Remove the hard drive see Hard drive on page 4 8 6 Remove the memory module see Memory module on page 4 11 7 Remove the wireless module see Wireless module on page 4 13 8 Remove the optical drive see Optical drive on page 4 16 9 Remove the keyboard see Keyboard on page 4 18 10 Remove the to...

Page 100: ...l and replacement procedures Remove the optical drive connector 1 Remove the two Phillips PM2 0 6 0 screws 1 and then lift the connector straight up 2 to remove it from the computer Reverse this procedure to install the optical drive connector ...

Page 101: ... key 2 When the Startup Menu appears press the f10 key Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility If Setup Utility is not already running begin at step 1 If Setup Utility is already running begin at step 2 1 Open Setup Utility by turning on or restarting the computer When the Press the ESC key for Startup Menu message appears...

Page 102: ... message appears in the lower left corner of the screen press the esc key When the Startup Menu appears press the f10 key 2 Select the Main menu 3 To exit Setup Utility without changing any settings use the arrow keys to select Exit Exit Discarding Changes and then press the enter key Restoring default settings in Setup Utility The following procedure explains how to restore Setup Utility default ...

Page 103: ...rrow keys to select Exit Exit Discarding Changes and then press the enter key After either choice the computer restarts in Windows Setup Utility menus The menu tables in this section provide an overview of Setup Utility options Some of the Setup Utility menu items listed in this chapter might not be supported by the computer Main menu Security menu Select To do this System information View and cha...

Page 104: ... Fan Always On When enabled the computer fan is on Boot Options Set the following boot options f9 and f10 Delay sec Set the delay for the f9 and f10 functions of the Setup Utility in intervals of 5 seconds each 0 5 10 15 20 CD ROM boot Enable disable boot from CD ROM Floppy boot Enable disable boot from diskette Internal Network Adapter boot Enable disable boot from Internal Network Adapter Boot O...

Page 105: ...current 3 5 A or 4 74 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to...

Page 106: ...th 39 8 cm 15 6 in Diagonal 43 9 cm 17 3 in Number of colors Up to 16 8 million Contrast ratio 500 1 BV 300 1 AG Brightness 200 nits typical Pixel resolution Pitch 0 259 x 0 259 mm Format 1368 x 768 Configuration RGB vertical strip Backlight LED Character display 80 x 25 Total power consumption 5 3 w Viewing angle 45 horizontal 15 35 vertical typical ...

Page 107: ...rity Seek times typical read including setting Single track 3 ms 3 ms 3 ms Average 13 ms 13 ms 13 ms Maximum 24 ms 24 ms 24 ms Logical blocks 976 773 168 625 142 448 488 376 120 Disc rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 5 C to 55 C 41 F to 131 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specificat...

Page 108: ...A Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD system memory CD R and CD RW DVD R DVD RW DVD R DVD RW DVD system memory Access time CD DVD Random 175 ms 230 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 ...

Page 109: ...VD R DL DVD RW DVD R DVD R DL DVD RW DVD system memory Ver 2 CD DA CD ROM Mode 1 and mode 2 CD ROM XA Mode 2 form 1 and form 2 Photo CD Single and multiple sessions CD Extra CD R CD RW and CD TEXT DVD system memory Ver 2 DVD R DVD R CD R and CD RW Access time BD DVD Random 230 ms 180 ms Cache buffer 4 5 MB Data transfer rate 2X BD system memory 9 MB sec 8X DVD 2 400 KB sec 16X CD R 2 400 KB sec 16...

Page 110: ...6 6 Maintenance and Service Guide Specifications ...

Page 111: ...d drive or from recovery discs you create If the computer includes a solid state drive SSD you might not have a recovery partition Recovery discs have been included for computers that do not have a partition Use these discs to recover your operating system and software To check for the presence of a recovery partition select Start Computer If the partition is present an HP Recovery drive is listed...

Page 112: ...asis Set reminders to back up your information periodically Before the computer is repaired or restored Before you add or modify hardware or software Backup suggestions Create a set of recovery discs using Recovery Manager Create system restore points using the Windows System Restore feature and periodically copy them to disc Store personal files in the Documents folder and back up this folder per...

Page 113: ...never the system is performing optimally If you revert to a restore point and then change your mind reverse the restoration To create a system restore point 1 Select Start Control Panel System and Maintenance System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Under Automatic restore points select the disk for which you want to create a restore point 5 Click Creat...

Page 114: ...vering from the recovery discs To restore the system from the recovery discs 1 Back up all personal files 2 Insert the first recovery disc into the optical drive and restart the computer 3 Follow the on screen instructions Recovering from the dedicated recovery partition select models only If the computer includes a solid state drive SSD you might not have a recovery partition Recovery discs have ...

Page 115: ...nd Service Guide 8 1 8 Connector pin assignments Audio in microphone Audio out headphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground ...

Page 116: ...gnments External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock ...

Page 117: ...nsition minimized differential signal TDMS data 1 shield 7 Transition minimized differential signal TDMS data 0 8 Transition minimized differential signal TDMS data 0 shield 9 Transition minimized differential signal TDMS data 0 10 Transition minimized differential signal TDMS Clock 11 Transition minimized differential signal TDMS data clock shield 12 Transition minimized differential signal TDMS ...

Page 118: ...and Service Guide Connector pin assignments RJ 11 modem RJ 45 network Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused ...

Page 119: ...Connector pin assignments Maintenance and Service Guide 8 5 Universal Serial Bus Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground ...

Page 120: ...8 6 Maintenance and Service Guide Connector pin assignments ...

Page 121: ...all countries and regions The requirements listed below are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum curre...

Page 122: ...T 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two...

Page 123: ...n you remove these components handle them carefully Materials Disposal This product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury might be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at h...

Page 124: ... assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 ...

Page 125: ...nd lift up to remove the display hinge covers 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel ...

Page 126: ...nel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward 13 Remove the backlight cover 14 Turn the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel ...

Page 127: ...de down 17 Remove the backlight frame from the display panel ÅWARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame ...

Page 128: ...m the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight ...

Page 129: ... 2 3 C cable lock product description 1 3 cables service consideration 4 1 chipset product description 1 1 components antenna 2 9 bottom 2 7 left side 2 5 right side 2 6 top 2 1 TouchPad 2 1 computer feet locations 4 6 computer specifications 6 1 connectors service consideration 4 1 creating recovery discs 8 1 creating recovery points 8 3 D Diagnostics menu 5 4 display assembly removal 4 28 spare ...

Page 130: ... K key components 2 4 keyboard product description 1 3 removal 4 18 spare part number 3 3 4 17 keys fn 2 4 keys 2 4 L LAN Power Saving 5 4 language changing in Setup Utility 5 1 left side components 2 5 lights optical drive 2 6 M Main menu 5 3 mass storage devices spare part number 3 10 memory module product description 1 1 removal 4 11 spare part numbers 4 11 4 45 memory module compartment cover ...

Page 131: ...ry methods f11 recovery 8 4 recovery discs 8 4 Recovery Manager 8 4 recovery partition 8 4 removal replacement preliminaries 4 1 procedures 4 5 restore points 8 3 restoring factory settings 5 2 right side components 2 6 RJ 11 modem jack pin assignments 9 4 RJ 45 network jack location 2 5 pin assignments 9 4 RTC battery removal 4 45 spare part number 3 3 3 12 Rubber Kit spare part number 3 6 S sche...

Page 132: ...e part number 3 3 3 15 TouchPad left control 2 1 location 2 1 on off button 2 1 right control 2 1 U USB port location 2 6 pin assignments 9 5 user replaceable parts 1 3 W webcam product description 1 2 removal 4 32 spare part number 3 8 wireless antenna spare part number 3 14 Wireless Antenna Kit spare part number 3 14 wireless compartment cover removal 4 14 wireless module product description 1 2...

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