Service and Support
On-site Warranty and Service
Note 1
: This three-year (3-3-3), limited warranty and service offering delivers
three years of parts, labor and on-site repair. Response time is next business-day
Note 2
and includes free
telephone support
Note 3
24 x 7. Global coverage
Note 2
ensures that any product purchased in one
country and transferred to another non-restricted country will remain fully covered under the original
warranty and service offering. Some countries/regions do not offer one year onsite and labor. For HP Care
Pack services see
http://www.hp.com/go/lookuptool
.
NOTE 1:
Terms and conditions may vary by country. Certain restrictions and exclusions apply.
NOTE 2:
On-site service may be provided pursuant to a service contract between HP and an authorized HP
third-party provider, and is not available in certain countries. Global service response times are based on
commercially reasonable best effort and may vary by country.
NOTE 3
: Technical telephone support applies only to HP-configured, HP and HP-qualified, third-party
hardware and software. Toll-free calling and 24 x 7 support may not be available in some countries.
Microtower
Small Form Factor
Chassis Dimensions
(H x W x D)
14.85 x 6.95 x 16.85 in
(37.72 x 17.65 x 42.80 cm)
3.95 x 13.3 x 14.9 in
(10.03 x 33.78 x 37.85 cm)
Optional Tower Stand
Dimensions
(H x W x D)
N/A
1.05 x 6.95 x 7.83 in
(26.75 x 176.46 x 198.87 mm)
System weight*
20.42 lb (9.28 kg)
16.76 lb (7.62 kg)
System volume
1739 cu in
782.77 cu in
Shipping weight*
29.44 lb (13.38 kg)
25.08 lb (11.40 kg)
Maximum supported
weight
(desktop
orientation)
77.1 lb (35 kg)
77.1 lb (35 kg)
Shipping box dimensions
(H x W x D)
12.0 x 19.76 x 23.62 in
9.72 x 19.68 x 22.67 in
* Configured with 1 hard drive, 1 optical drive, no diskette drive, and no PCI card.
Power Supply
300W power supply – passive PFC
240W power supply - active PFC
Energy Efficient Power
Supply
300W 85% efficient power supply – active PFC
240W 85% efficient power supply – active PFC
Ports
USB 2.0
8 (2 front, 6 rear)
Serial
1 standard with 2nd optional
Parallel
1 optional
PS/2
1 keyboard, 1 mouse
Video
VGA and DVID for integrated graphics
Support for Multi-Monitor
standard
Audio
Integrated High Definition audio with internal speaker
Front – mic and headphone
Rear – input (supports microphone or line input), line out
NIC (RJ-45)
Integrated Broadcom Gigabit Ethernet
QuickSpecs
HP Compaq dc5850 Business PC
Standard Features and Configurable Components
DA - 12900 Canada — Version 23 — August 21, 2009
Page 6
