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HP Compaq 6000 Pro SFF Maintenance & Service Manual Download Page 66

8.

Remove the two screws that secure the webcam module to the computer.

NOTE:

Make note of grounding wire placement for proper installation later.

Figure 7-18

  Removing the webcam module

9.

Lift the webcam module as much as the cable allows, and then disconnect the cable from the
module.

To install a webcam module, reverse the removal procedures.

58

Chapter 7   Removal and Replacement Procedures All-in One (AIO) Chassis

Summary of Contents for Compaq 6000 Pro SFF

Page 1: ...Maintenance Service Guide HP Compaq 6000 Pro All in One PC ...

Page 2: ...oducts and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...er Setup F10 Utility 8 Computer Setup F10 Utilities 8 Using Computer Setup F10 Utilities 9 Computer Setup File 11 Computer Setup Storage 12 Computer Setup Security 14 Computer Setup Power 18 Computer Setup Advanced 19 Recovering the Configuration Settings 22 4 Serial ATA SATA Drive Guidelines and Features 23 SATA Hard Drives 23 SATA Hard Drive Cables 23 SATA Data Cable 23 SMART ATA Drives 24 Hard ...

Page 6: ...se 30 Service Considerations 30 Tools and Software Requirements 31 Screws 31 Cables and Connectors 31 Hard Drives 31 Lithium Coin Cell Battery 32 6 Illustrated parts catalog 33 Computer major components 33 Mass storage devices 38 Cables 38 Sequential part number listing 39 7 Removal and Replacement Procedures All in One AIO Chassis 43 Preparing to Disassemble the Computer 43 Small Rear Cover 44 Po...

Page 7: ...isplay Panel 96 Appendix A POST Error Messages 98 POST Numeric Codes and Text Messages 99 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 106 Appendix B Connector Pin Assignments 110 Ethernet BNC 110 USB 110 Microphone 110 Headphone 111 Line in Audio 111 Line out Audio 111 Appendix C Power Cord Set Requirements 112 General Requirements 112 Japanese Power Cord Requirements 112 Count...

Page 8: ...viii ...

Page 9: ...s 16x Max SuperMulti optical drive and slim tray DVD burner with Lightscribe 7 USB ports IEEE 1394 Firewire port 6 in 1 memory card reader Integrated Intel Graphics Media Accelerator 4500 HD or optional NVIDIA GeForce GT230 discrete graphics Optional TV tuner PS 2 ports for the mouse and keyboard Removable panels on the back of the chassis allow administrators to easily and efficiently service the...

Page 10: ...i fi audio hi def video and hi performance 3D application sharing NOTE SkyRoom is shipped only on computers with Dual Core Processors at least 2 GB of memory a selectable Windows operating system and the selectable webcam mic AV Microsoft Office Communicator certified ENERGY STAR qualified EPEAT Gold registered and offers 89 percent energy efficient power HP Power Assistant software HP MediaSmart ...

Page 11: ...it full HD LCD display 10 High performance stereo speakers 4 Tray load optical drive optional 11 IR Receiver and LED select models only 5 Optical drive eject button 12 Adjustable tilt and swivel stand 6 Brightness increase button 13 HP low profile keyboard with numeric keypad 7 Brightness decrease button 14 HP optical mouse Wired or optional wireless Front Components 3 ...

Page 12: ... 2 0 port used for optional wireless keyboard mouse transmitter receiver 6 Hard drive access 18 RJ 45 Gigabit Ethernet port 7 Optical drive access 19 Power connector with LED indicator 8 Removable access panels 20 VESA compliant mounting holes 4 9 Memory access 21 Adjustable tilt and swivel stand 10 DisplayPort 22 Access cover panel 11 TV tuner coax jacks optional 23 Lock slot 12 IR Emitter Blaste...

Page 13: ...ch clearance at the back of the unit and above the monitor to permit the required airflow Installing the Operating System The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION ...

Page 14: ...e machine Be sure to save any files or documents that you may have open before rebooting Then select Yes to reboot the machine Installing or Upgrading Device Drivers Windows systems When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices If prompted for the i386 directory replace the path specification ...

Page 15: ...agnostics OR Vision Diagnostics software to perform diagnostic activities on your PC Protecting the Software To protect the software from loss or damage keep a backup copy of all system software applications and related files stored on the hard drive Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files Protecting the Software 7 ...

Page 16: ... status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each ti...

Page 17: ...e computer boots to the operating system to access the utility 3 Select your language from the list and press Enter 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Compu...

Page 18: ...Table 3 1 Computer Setup F10 Utility continued Power Table 3 5 Computer Setup Power on page 18 Advanced Table 3 6 Computer Setup Advanced on page 19 10 Chapter 3 Computer Setup F10 Utility ...

Page 19: ...ocated on a USB flash media device or CD ROM Replicated Setup Save to Removable Media Saves system configuration including CMOS to a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a a USB flash media device or a diskette like device Default Setup Save Current Settings as Default Saves...

Page 20: ...ranslation mode is set to User CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible CD ROM Model firmware serial number connector color No emulation options available Default Va...

Page 21: ...appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to Specify the order in which attached devices such as a USB flash media device hard drive optical drive or network interface card are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootab...

Page 22: ... the Desktop Management Guide for more information Password Options This selection appears only if a power on password or setup password is set Allows you to enable disable Lock Legacy Resources appears if a setup password is set Network Server Mode appears if a power on password is set Password Prompt on Warm Boot Ctrl Alt Delete appears if a power on password is set Setup Browse Mode appears if ...

Page 23: ... byte identifier displayed during POST Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system Keyboard locale setting for example English or German for System ID entry DriveLock Security Allows you to assign or modify a...

Page 24: ...ings some models Do not reset Reset Resetting to factory defaults will erase all security keys Changing this setting requires turning the computer off and then back on CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in s...

Page 25: ...ttings and configure nonessential options The administrator specifies access rights to individual setup options on a case by case basis via the Setup Security Level menu By default all setup options are assigned Setup Password indicating the user must enter the correct Setup Password during POST to make changes to any of the options The administrator may set individual items to None indicating the...

Page 26: ...nsertion Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern S0 Solid green LED S3 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green L...

Page 27: ...iguration Table 3 6 Computer Setup Advanced Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days QuickBoot Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots Computer Setup F10 Utilities 19 ...

Page 28: ...m the network Factory Recovery Boot Support enable disable Enabling this feature will cause an additional prompt F11 Recovery to be displayed during POST on systems with HP Backup and Recovery software installed and configured with a recovery partition on the boot hard drive Pressing F11 causes the system to boot to the recovery partition and launch HP Backup and Recovery The F11 Recovery prompt c...

Page 29: ... LAN from suspend or hibernation but will prevent it from waking from S5 via the network It does not affect operation of the network connection while the computer is on If a network connection is not required completely disable the network controller NIC by using the arrow left and right keys to select the Security Device Security menu Set the Network Controller option to Device Hidden This preven...

Page 30: ...MT redirection operations The emulation options allow administrators to select which mode works best with their console SOL Local Keyboard enable disable Disable or enable client keyboard during SOL sessions Some remote remediation may involve having the local client boot a remote image provided by an administrator This option determines if the BIOS will keep the local keyboard enabled or disabled...

Page 31: ...ial 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA d...

Page 32: ...drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating system may differ from that marked on the h...

Page 33: ...cribed in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designation An all in one form factor is available All in One Chassis Designation 25 ...

Page 34: ...Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V ...

Page 35: ...rs or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic Carbon loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static diss...

Page 36: ... Operating Guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by ...

Page 37: ...leaning it 6 Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General Cleaning Safety Precautions on page 29 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mi...

Page 38: ...isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the scre...

Page 39: ...o avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cabl...

Page 40: ...opriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC D...

Page 41: ...6 Illustrated parts catalog Computer major components Computer major components 33 ...

Page 42: ...des replacement thermal material Intel Core2 Duo processors E8600 3 33 GHz 6 MB L2 cache 1333 MHz Front side bus FSB 497732 001 E8500 3 16 GHz 6 MB L2 cache 1333 MHz FSB 466170 001 E8400 3 00 GHz 6 MB L2 cache 1333 MHz FSB 466169 001 E7600 3 06 GHz 3 MB L2 cache 1066 MHz FSB 573954 001 E7500 2 93 GHz 3 MB L2 cache 1066 MHz FSB 531988 001 Intel Pentium processors E6700 3 20 GHz 2 MB L2 cache 1066 M...

Page 43: ...HF 615944 001 10 Speakers Left 644382 001 Right 644383 001 11 Stand 643141 001 Stand cover not illustrated 643144 001 12 Fan blower 644381 001 Small fan blower not illustrated 733734 001 13 Rear I O cover 643160 001 14 Port cover 643148 001 15 Rear cover 643155 001 Display panels 21 5 inch includes cable and inverter does not include bezel not illustrated Non glare AUO 633225 001 CMO 657230 001 SM...

Page 44: ...tin American regions 642181 001 AC adapter external 180 W 618020 001 150 W 618019 001 Keyboard USB Brazil 590271 201 International English 590271 L31 Latin America 590271 161 USB blue For use in Taiwan 658321 AB1 For use internationally 658321 AR1 For use in Thailand 658321 281 PS 2 Brazil 611374 203 International English 611374 L33 Latin America 611374 163 PS 2 blue Brazil 665887 201 The People s...

Page 45: ... United States 647446 001 USB Smartcard for use in the United States 613463 003 Washable for use in the United States 613125 001 USB mini for use in the United States 611375 003 Mouse not illustrated PS 2 optical 609250 001 USB laser jack black 570580 001 USB optical carbon 444740 001 USB optical Portia 621416 001 Wireless includes dongle 621417 001 Washable 619580 001 not illustrated Computer maj...

Page 46: ...44 001 8X DVD RW SuperMulti DL drive non LightScribe 657959 001 8X DVD ROM drive 637998 001 2 Hard drive do not include hard drive cage 1000 GB 621418 001 500 GB 621421 001 320 GB 621420 001 250 GB 621419 001 80 GB solid state drive 607817 001 Cables Description Spare part number Power button cable 643145 001 Optical drive eject brightness cable 643146 001 Hood sensor cable 643149 001 Camera to MP...

Page 47: ... 06 GHz 3 MB L2 cache 1066 MHz FSB 585886 001 Intel Core2 Duo E3300 processor 2 50 GHz 1 MB L2 cache 800 MHz FSB 586743 001 Intel Core2 Duo E5400 processor 2 70 GHz 2 MB L2 cache 800 MHz FSB 586748 001 Intel Core2 Duo E6500 processor 2 93 GHz 2 MB L2 cache 1066 MHz FSB 590271 161 USB keyboard for use in Latin America 590271 201 USB keyboard for use in Brazil 590271 L31 USB keyboard for use with In...

Page 48: ...racket 619580 001 Mouse washable 621416 001 Mouse USB optical Portia 621417 001 Mouse wireless includes dongle 621418 001 Hard drive 1000 GB does not include hard drive cage 621419 001 Hard drive 250 GB does not include hard drive cage 621420 001 Hard drive 320 GB does not include hard drive cage 621421 001 Hard drive 500 GB does not include hard drive cage 621423 001 TV tuner module for use in Ho...

Page 49: ...e SATA cable 643160 001 Rear I O cover 643161 001 Bluetooth USB cable 644381 001 Fan blower 644382 001 Speaker left 644383 001 Speaker right 647446 001 Wireless blue keyboard for use in the United States 652164 001 Graphics card GFX 1 GB 652165 001 WLAN module 802 11a b g n 2x2 654297 001 Optical drive bezel 657230 001 Display panel 21 5 inch CMO includes cable and inverter does not include bezel ...

Page 50: ...Brazil 665887 281 Keyboard blue Thailand 665887 291 Keyboard blue Japan 665887 371 Keyboard blue xxxxxx 665887 AA1 Keyboard blue People s Republic of China 665887 AB1 Keyboard blue Taiwan 665887 AD1 Keyboard blue South Korea 665887 AR1 Keyboard blue international English 679217 001 Front bezel computer 733734 001 Small fan blower 42 Chapter 6 Illustrated parts catalog ...

Page 51: ...move all media CD DVD etc from the computer 2 Shut down the computer 3 After the system has completely shut down disconnect the power adapter from the back of the HP Pro All in One 4 Disconnect all other attached cables from the back of the computer 5 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the touch screen ...

Page 52: ...ve the small rear cover 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 At the slots in the top of the cover 1 pry the cover loose and then lift it off the computer 2 Figure 7 1 Removing the small rear cover To replace the cover reverse the removal procedures 44 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 53: ... the I O panel on the back of the computer To remove the port cover 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Pull the port cover off the computer Figure 7 2 Removing the port cover To replace the port cover reverse the removal procedures Port Cover 45 ...

Page 54: ...ver see Port Cover on page 45 4 In the order indicated by the numbers stamped into the stand bracket remove the four Phillips screws 1 that secure the stand to the computer 5 Slide the stand up toward the logo about 1 inch 2 5 cm 2 tilt the stand base upward and then slide it back away from the logo 3 to lift it out of the computer Figure 7 3 Removing the stand To replace the stand reverse the rem...

Page 55: ...ti DL drive non LightScribe 657959 001 8X DVD ROM drive 637998 001 Optical drive bezel 654297 001 Drive cover 643142 001 The optical drive is located under the drive cover on the left side of the computer when viewed from behind It is secured with one screw Figure 7 4 Optical drive location To remove the optical drive 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer...

Page 56: ...5 Move the screw 1 that secures the drive to the computer 6 Insert a tool into the slot 2 to push the drive out of the bay and then slide the drive out of the computer 3 Figure 7 6 Removing the optical drive 48 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 57: ...remove the two screws 1 that secure the bracket to the drive and then remove the bracket from the drive 2 NOTE Drive appearance may vary Figure 7 7 Removing the optical drive bracket To install an optical drive reverse the removal procedures Optical Drive 49 ...

Page 58: ...ocated under the drive cover on the left side of the computer when viewed from behind The drive is secured with one captive screw and is housed in a removable cage Figure 7 8 Hard drive location To remove the hard drive 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover se...

Page 59: ...moving the drive cover 5 Loosen the captive screw 1 that secures the drive to the computer 6 Using the drive cage handle 2 slide the cage away from the computer and then lift the drive out of the computer 3 Figure 7 10 Removing the hard drive Hard Drive 51 ...

Page 60: ...s screws that secure the drive to the cage 1 and then slide the drive out of the cage 2 Figure 7 11 Removing the hard drive from the hard drive cage To replace the hard drive reverse the removal procedures 52 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 61: ...ter when viewed from behind under the memory cover The computer has two memory slots Figure 7 12 Memory location To remove a memory module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 Memory 53 ...

Page 62: ...e socket 1 and remove the memory module from the socket 2 Figure 7 14 Removing the memory module NOTE If you are removing both cards you must remove the upper one before removing the lower one To install a memory module reverse the removal procedures 54 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 63: ...move the upper rear panel 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 Upper Rear Panel 55 ...

Page 64: ...secure the panel to the computer Figure 7 16 Removing the upper rear panel 8 Lift the panel from the computer To replace the panel reverse the removal procedures 56 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 65: ...To remove the webcam module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the rear panel se...

Page 66: ...lacement for proper installation later Figure 7 18 Removing the webcam module 9 Lift the webcam module as much as the cable allows and then disconnect the cable from the module To install a webcam module reverse the removal procedures 58 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 67: ...for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the rear panel see Upper Rear Panel on page 55 8 Remove the screw 1 ...

Page 68: ...ve the tape from the connector on the module 4 and then unplug the cable from the module Figure 7 20 Removing the Bluetooth module To install a Bluetooth module reverse the removal procedures 60 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 69: ...over on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the rear panel see Upper Rear Panel on page 55 8 Disconnect the fan cable from the system board connector NOTE You may need to lift the insulating tape of gain access to the connector 9 Loosen the three captive screws that secure the...

Page 70: ...and see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the small fan see Small Fan on page 61 9 Remove the screw at the top of the heat sink 1 10 In the order indicated by the numbers stamped into the heat sink remove the six screws 2 that secure the heat s...

Page 71: ...che 2 70 GHz 586743 001 Intel Celeron processor include replacement thermal material E3300 1 MB cache 2 50 GHz 585886 001 To remove the processor 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove t...

Page 72: ... Place the processor in its socket and close the retainer 2 Secure the locking lever If reusing the existing heat sink go to step 3 If using a new heat sink go to step 5 3 If reusing the existing heat sink clean the bottom of the heat sink with the alcohol pad provided in the spares kit 4 Apply the thermal material provided in the spares kit to the top of the processor and install the heat sink at...

Page 73: ... the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8...

Page 74: ...t at an angle 3 Figure 7 24 Removing the graphics board To install the graphics board reverse the removal procedures NOTE Graphics boards are designed with a notch to prevent incorrect insertion 66 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 75: ...to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the two screws 1 that secure the pan...

Page 76: ...rom the computer 2 Figure 7 26 Removing the rear I O cover 10 Remove the cover from the computer To replace the cover reverse the removal procedures 68 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 77: ...ner location To remove the TV tuner module 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove th...

Page 78: ...e system board 3 Figure 7 28 Removing the TV tuner module To install a TV tuner module reverse the removal procedures NOTE TV tuner modules are designed with a notch to prevent incorrect insertion 70 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 79: ...mputer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove the ...

Page 80: ...he cable connector from the computer Figure 7 30 Removing the cable connector To install the cable connector reverse the removal procedures 72 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 81: ...he Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove...

Page 82: ...om the system board 3 Figure 7 32 Removing the WLAN module To install the WLAN module reverse the removal procedures NOTE WLAN modules are designed with a notch to prevent incorrect insertion 74 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 83: ...ear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove the three screws that secure the panel to ...

Page 84: ...k your way around loosening the tabs that secure the front of the computer to the rear Figure 7 34 Removing the outer left rear panel 11 Remove the panel from the computer To replace the panel reverse the removal procedures 76 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 85: ...ng to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover ...

Page 86: ...hen disconnecting it from the board Do not pull on the wires Figure 7 36 Removing the display control board 12 Remove the board from the computer To install the display control board reverse the removal procedures 78 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 87: ...he small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove the outer left panel see Outer L...

Page 88: ...ful not to damage the cables when disconnecting them from the board Do not pull on the wires Figure 7 38 Removing the power button board 12 Remove the board from the computer To install the power button board reverse the removal procedures 80 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 89: ...he Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove...

Page 90: ...les when disconnecting them from the board Do not pull on the wires Figure 7 40 Removing the inverter board 12 Remove the inverter board from the computer To install the inverter board reverse the removal procedures 82 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 91: ... Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on p...

Page 92: ...t to damage the cable when disconnecting it from the board Do not pull on the wires Figure 7 42 Removing the optical drive connector board 12 Remove the board from the computer To install the optical drive connector board reverse the removal procedures 84 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 93: ...puter on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove the o...

Page 94: ...e holder and then remove the sensor from the computer 3 NOTE Be careful not to damage the cable when disconnecting it from the connector Do not pull on the wires Figure 7 44 Removing the hood sensor To install the hood sensor reverse the removal procedures 86 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 95: ... the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove the outer left panel see Outer...

Page 96: ...ll the cables through the metal casing 3 Figure 7 46 Removing the hard drive connector 13 Remove the hard drive connector from the computer To install the hard drive connector reverse the removal procedures 88 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 97: ... rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the I O panel see Rear I O Cover on page 67 9 Remove the outer left panel see Outer Left Rear...

Page 98: ...rews that secure the fan to the computer Figure 7 48 Removing the fan 12 Lift the fan from the computer To install the fan reverse the removal procedures 90 Chapter 7 Removal and Replacement Procedures All in One AIO Chassis ...

Page 99: ...ers 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel...

Page 100: ...ed with seven screws To remove the system board shield 1 Prepare the computer for disassembly see Preparing to Disassemble the Computer on page 43 2 Remove the small rear cover see Small Rear Cover on page 44 3 Remove the port cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53...

Page 101: ...e circled in yellow in the image are secured by system board shield screws If you previously removed these components these screws have already been removed Figure 7 51 Removing the system board shield 13 Lift the shield from the computer To install the system board shield reverse the removal procedures System Board Shield 93 ...

Page 102: ...ver on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the TV tuner module see TV Tuner Module on page 69 9 Remove the small fan see Small Fan on page 61 10 Remove the heat sink see Heat Sink Thermal Module on page 62 11 Remove...

Page 103: ...the system board noting their location for reinstallation 19 Remove the nine screws circled in image that secure the system board to the computer 20 Lift the right side of the system board enough so the board clears the posts shown with arrows in image and then remove the system board by lifting up to the right and out of the computer Figure 7 53 Removing the system board To install the system boa...

Page 104: ...t cover see Port Cover on page 45 4 Remove the stand see Stand on page 46 5 Remove the drive cover see Optical Drive on page 47 6 Remove the memory cover see Memory on page 53 7 Remove the upper rear panel see Upper Rear Panel on page 55 8 Remove the TV tuner module see TV Tuner Module on page 69 9 Remove the small fan see Small Fan on page 61 10 Remove the heat sink see Heat Sink Thermal Module o...

Page 105: ...e number of screws per side is as follows Top 4 screws Bottom 5 screws Left 3 screws Right 3 screws 20 Lift the display panel from the computer Figure 7 54 Removing the display panel To install a display panel reverse the removal procedures Display Panel 97 ...

Page 106: ...switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of ...

Page 107: ...eplace the system board 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded duri...

Page 108: ...proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is m...

Page 109: ...or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Rear Chassis Fan not Detected Rear chassis fan is not connected or may have malfunctioned 1 Reseat rear chassis fan 2 Reseat fan cable 3 Replace rear chassis fan 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace fr...

Page 110: ... a low power state to prevent damage due to excessive environmental temperature Make sure the system meets the HP enclosure guidelines as listed in the QuickSpecs including the following 1 Clean the air vents on the front back or any other vented side of the computer 2 Ensure that there is a 10 2 cm 4 in clearance on all vented sides of the computer to permit the required airflow 3 Ensure that com...

Page 111: ...Memory not configured correctly for proper MEBx execution SODIMM1 is not installed Make sure there is a memory module in the SODIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 If the error persists update t...

Page 112: ... displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails i...

Page 113: ... with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure or a PCI PCIe device is asserting a SERR Run Computer Setup and Diagnostic utilities To disable a PCI PCIe device from asserting a SERR run the Computer Setup utility and select Advanced Bus Options SERR Generation Disable POST Numer...

Page 114: ...Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 2 Thermal protection activated Air flow is restricted a fan may not be functioning or the heatsink is not...

Page 115: ...mes once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third ...

Page 116: ...h iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 2 Replace the system board 3 Replace the processor Red Power LED flashes ten times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until proble...

Page 117: ...er button is working correctly and the system board needs to be replaced OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to th...

Page 118: ...e connectors may not be used on the product being serviced Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_left Audio_Right Ground 110 Appendix B Connector Pin Assignments ...

Page 119: ...Audio_left Power_Right Ground Line in Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground Headphone 111 ...

Page 120: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 121: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 122: ...35 C 30 to 66 C Relative Humidity noncondensing Operating 15 80 at 79 F 15 80 at 26 C Maximum Altitude unpressurized Operating Nonoperating 0 6 562 ft 0 15 000 ft 0 2000 m 4 572 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz 100 240 V 50 60 Hz Max Operating Power 180 W 180 W Idle Operating Power Integrated graphics 58 W Discrete graphics 66 W Integrated graphics 58 W Di...

Page 123: ...cover memory spare part number 35 40 D display bezel spare part number 42 display panel removing 96 spare part number 35 41 spare part numbers 35 40 96 DisplayPort to HDMI cable spare part number 39 40 DVD RW SuperMulti DL Drive with LightScribe spare part numbers 35 40 E electrostatic discharge ESD 26 preventing damage 26 error codes 98 106 messages 99 ethernet BNC pin assignments 110 F fan remov...

Page 124: ...ures 63 spare part numbers 34 R rear components 4 rear cover spare part number 35 41 rear I O cover spare part number 35 41 remote control spare part number 36 40 removal and replacement processor 63 removal and replacement procedures All in One chassis 43 Bluetooth module 59 cable connector 71 display control board 77 display panel 96 fan 89 graphics board 65 hard drive 50 hard drive connector 87...

Page 125: ... number 36 41 temperature control 28 thermal module removing 62 thermal module spare part number 34 tools servicing 31 Torx T15 screwdriver 31 TV tuner module removing 69 spare part number 34 40 U upper rear panel removing 55 USB pin assignments 110 V ventilation proper 28 W webcam module removing 57 spare part number 34 40 WLAN module removing 73 spare part number 34 39 41 Index 117 ...

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