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Chapter 6Troubleshoot your unit

31

6

Troubleshoot your unit

This section provides procedures and tips for resolving issues that you may encounter

while working with your HP Color Copier.

Clear a paper jam

Follow these steps to clear a paper jam.

If the paper has jammed where it enters the unit, take the edge of the paper, and

gently pull the paper out the front of the unit.

If the paper has crumpled and jammed in the back of the unit, unlock and remove

the back door. Gently pull the paper out of the rollers. Replace and lock the back

door.

If the paper has jammed where it exits the unit, grasp the leading edge of the paper,

and pull the paper out through the output tray.

NOTE

If you turned the unit off before clearing the paper jam, turn it back on, and then

restart your copying job.

Cam.book Page 31 Friday, February 25, 2000 11:32 AM

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Summary of Contents for Color Copier 120

Page 1: ... RXU DVLF XLGH HP Color Copier Cam book Page 1 Friday February 25 2000 11 32 AM ...

Page 2: ...al paper or documents Passports Immigration papers Selective service papers Identification badges cards or insignias Governmental stamps Postage stamps Food stamps Checks or drafts drawn on Governmental agencies Paper currency traveler s checks or money orders Certificates of deposit Copyrighted works Safety Information Always follow basic safety precautions when using this product to reduce risk ...

Page 3: ...s exclusively 11 Process legal or mixed size originals 11 Avoid paper jams 12 4 Use the copy features 13 Make copies 14 Increase copy speed or quality 14 Reduce or enlarge a copy 15 Lighten or darken a copy 15 Change color intensity 16 Enhance light colors 16 Enhance text 16 Set the number of copies 17 Shift the side margins 17 Change settings for all future copy jobs 17 Restore the factory defaul...

Page 4: ... 27 Align the print cartridges 29 Clean the print cartridges 29 Clean the print cartridge contacts 29 Change the front panel language 30 Change the Power Save Mode time 30 6 Troubleshoot your unit 31 Clear a paper jam 31 Front panel messages 32 Additional troubleshooting tips 35 7 Support services and warranty 39 8 Technical information 43 Cam book Page ii Friday February 25 2000 11 32 AM ...

Page 5: ... enlargement percentages Stop job or exit menu Left side of front panel Lighten or darken a copy Turn unit on off Access various copy settings Scroll through copy setting options Select or save displayed entry Stop job or exit menu Start copy Access special copy features such as Clone or Poster Enlarge or reduce original to fit on one page Right side of front panel Set the number of copies Lighten...

Page 6: ...2 Chapter 1 Review your unit s front panel HP Color Copier Cam book Page 2 Friday February 25 2000 11 32 AM ...

Page 7: ...d configuring your unit and this guide the Basic Guide which provides detailed information on using the copy features troubleshooting assistance and general support information If you have Internet access you can get additional help from the HP Web site at www hp com go copiers This Web site also provides user forums and answers to frequently asked questions Cam book Page 3 Friday February 25 2000...

Page 8: ...4 Chapter 2 Get help HP Color Copier Cam book Page 4 Friday February 25 2000 11 32 AM ...

Page 9: ...te www hp com go all in one HP papers For highest quality results use the following HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP Photo Paper HP Premium Photo Paper and HP Premium Plus Photo Paper are high quality glossy or matte finish photo bas...

Page 10: ...and calendars Recommended paper choices for copying Copy originals onto premium inkjet papers that improve the quality of the copies you make For copying we recommend the following 16 to 36 lb 60 to 135 gsm copier paper or letterhead HP Bright White Inkjet Paper HP Iron On T Shirt Transfers HP Premium or Premium Heavyweight Inkjet Paper HP Premium or Premium Rapid Dry Inkjet Transparency Film HP P...

Page 11: ...to even the edges of the paper and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type unless you are working with photo paper 3 Insert paper into the input tray print side down and letterhead or top of page first until it stops 4 Slide the paper width and length adjusters in until...

Page 12: ...Inkjet Paper Locate the gray arrow on the nonprinting side of the paper and insert paper with the arrow side facing up HP Premium Photo Paper Load the glossy print side down Always load at least five sheets in the input tray You can place the photo paper sheets on top of plain paper in the input tray HP Premium Plus Photo Paper Always load at least five sheets in the input tray You can place the p...

Page 13: ... appropriate type appears 3 Press ENTER to choose the displayed paper type Recommended paper type settings for copying These settings are set using the Paper Type button on the front panel Change the paper size The unit lets you change the paper size for copying Your change remains in effect until you change it again To switch to a different paper size do the following 1 On the front panel press M...

Page 14: ...the white arrow and the end of the green border If you are copying from a transparency that is your original is printed on transparency film place a blank piece of paper on top of the transparency 3 Close the lid Load originals in the automatic document feeder ADF When using the ADF be aware of the following To prevent paper jams use 16 24 lb 60 90 gsm plain paper or HP Premium Inkjet paper only A...

Page 15: ... right sideways 4 Align the paper with the right side of the ADF 5 Adjust the page guide to the length of the originals Process legal or mixed size originals If you intend to copy legal size originals follow these instructions for installing and using the legal size tray Legal size paper is traditionally used only in the U S The legal size tray may be included with your product only in the U S To ...

Page 16: ...rking with originals that were originally loaded in the ADF in vertical orientation you may notice during processing that part of the original temporarily sticks out from under the lid and a short delay occurs This is normal behavior Avoid paper jams To avoid paper jams remove papers from the output tray frequently Output tray capacity is affected by the type of paper and the amount of ink you are...

Page 17: ...s may vary between models Make the copy lighter or darker adjust the color intensity select the number of copies and specify the quality of the copies you make Use special digital copying features to enlarge a vacation photo or anything else for display on a wall as a poster make wallet size cloned photos to give to family members make high quality copies of photos using special photo paper or cop...

Page 18: ...es For more information see Set the number of copies 5 Change any other applicable settings such as reduction enlargement or special features 6 Press Start Copy Black or Color Increase copy speed or quality Your unit provides three options that affect copy speed and quality Best produces the highest quality for all paper and eliminates the banding striping effect that sometimes occurs in solid are...

Page 19: ... the front panel are reset two minutes after the unit completes the copy job unless you save the settings as the default settings 1 Choose one of the following To use Custom Full Page or Legal J Letter press Reduce Enlarge until the setting you want appears To use Fit to Page 2 on 1 Clone Poster Margin Shift or Mirror press Special Features until the setting you want appears 2 If the feature you a...

Page 20: ...t on if pale colors are copying as white and you want the pale colors to show 1 Press Menu 2 Press 1 and then press 3 3 Press to switch between Off and On 4 With Enhance Light Colors On visible press ENTER to select it A filled circle indicates the selected state Enhance text Use Text Enhancements TE to sharpen the edges of black text It is turned on by default It is automatically turned off if yo...

Page 21: ...ove the copied image to the left press To move the copied image to the right press A filled circle indicates the selected state 3 Use the keypad to adjust the reduction enlargement percentage if necessary When working with Margin Shift use the keypad to adjust the percentage the and keys only work to adjust the margin shift in this case 4 Press ENTER to use the setting you selected Change settings...

Page 22: ...the Fit to Page feature For more information see Make copies automatically fit 4 After you are done press Photo Mode again until it says Off Prepare a color T shirt transfer Use the Mirror feature to reverse text and images so that they appear backwards on the output After the transfer is ironed onto a T shirt the picture appears properly on the shirt TIP We recommend that you practice applying a ...

Page 23: ...o create multiple copies of your original on the same sheet For example use Clone to create wallet size copies of a photo You control the number of original images on each page by changing the clone percentage 1 Press Special Features until Clone 100 appears 2 If desired press the minus or plus button to change the percentage TIP If you press and hold either key the number changes first in increme...

Page 24: ...hold either key the number changes first in increments of one and then in increments of five 3 Press ENTER to confirm your selection Copy two pages onto one page Use 2 on 1 to copy two originals to one page You can only make one copy at a time using this feature 1 Press Special Features until 2 on 1 appears and then press ENTER to select it 2 If you are not using an ADF place the second original o...

Page 25: ...t part of the original temporarily sticks out from under the lid and a short delay occurs This is normal behavior 1 Load your original in the ADF For more information see Load originals in the automatic document feeder ADF 2 Choose one of the following To make legal size copies make sure that legal size paper is loaded in the input tray and that the paper size is set to Legal for more information ...

Page 26: ...22 Chapter 4 Use the copy features HP Color Copier Cam book Page 22 Friday February 25 2000 11 32 AM ...

Page 27: ...nel Clean the glass Dirty glass fingerprints smudges a hair and so on slows down performance by as much as half a minute and affects the accuracy of special features such as Fit to Page and Clone This is because the unit is actually processing the smudges on the glass Keep the glass clean 1 Turn off the unit unplug the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slig...

Page 28: ...hich contains the following Product information Have this information available if you need to call HP Customer Care for assistance Print cartridge test patterns The left patterns are for the black cartridge the right patterns are for the color cartridge If there are gaps in the lines clean the print cartridges for more information see Clean the print cartridges Print cartridge fill patterns If an...

Page 29: ... the unit 2 After the carriage stops moving flip up the print cartridge latch on the right grasp the top of the old print cartridge the thinner one and pull it up and out of its slot 3 Remove the new black print cartridge the thinner one from its packaging and being careful to touch only the black plastic gently remove both the green pull tab and blue tape covering the nozzles CAUTION Do not touch...

Page 30: ...ocks firmly into place After you are done all cartridges should be in place and the latches should be closed 6 If you are also replacing the color cartridge perform the steps outlined in Replace the color print cartridge before continuing 7 Close the print cartridge access door 8 After the message appears in the front panel display press ENTER to align the cartridge A page prints to confirm alignm...

Page 31: ... of the unit 2 After the carriage stops moving flip up the print cartridge latch on the left grasp the top of the old print cartridge the thicker one and pull it up and out of its slot 3 Remove the new color cartridge the thicker one from its packaging and being careful to touch only the black plastic gently remove both the green pull tab and blue tape covering the nozzles CAUTION Do not touch the...

Page 32: ...ocks firmly into place After you are done all cartridges should be in place and the latches should be closed 6 If you are also replacing the black cartridge perform the steps outlined in Replace the black print cartridge before continuing 7 Close the print cartridge access door 8 After the message appears in the front panel display press ENTER to align the cartridge A page prints to confirm alignm...

Page 33: ...ems poor after you clean the cartridges replace the cartridge that is affected 1 Press Menu 2 Press 3 and then press 1 A page prints to confirm cleaning You can either discard or recycle this page Clean the print cartridge contacts Use this process if a front panel message keeps asking you to check a cartridge after you already have Make sure you have the following materials available Cotton swabs...

Page 34: ...3 and then press 5 3 Follow the instructions that appear in the front panel display Using the keypad enter the number that corresponds to the desired language and then confirm your selection Change the Power Save Mode time The bulb in your unit remains on for a specified period so that the unit is immediately ready to respond to your request When the unit has not been used within that specified pe...

Page 35: ... paper and gently pull the paper out the front of the unit If the paper has crumpled and jammed in the back of the unit unlock and remove the back door Gently pull the paper out of the rollers Replace and lock the back door If the paper has jammed where it exits the unit grasp the leading edge of the paper and pull the paper out through the output tray NOTE If you turned the unit off before cleari...

Page 36: ...to replace your print cartridges Did you try to add paper to the input tray while the unit was in use Remove the paper turn off the unit and unplug the power cable from the back Wait a few seconds plug in the power cable and turn the unit on Original jam Clear jam and then press Enter Your original is jammed in the ADF Clear the jam For more information see Clear a paper jam Error __ Turn power of...

Page 37: ...lign cartridges If you have installed new print cartridges or removed and reinserted a cartridge you must align them to ensure excellent print quality After you insert a cartridge press ENTER Out of paper Load paper and then press Enter Do you have paper in the input tray Load paper and make sure there is only one type of paper in the input tray Is the back door off If you removed the back door to...

Page 38: ...ve If it is a new cartridge return it in the original packaging to the store where it was purchased Replace the print cartridge Do not use the defective cartridge Insert black or color cartridge Is the print cartridge installed correctly The print cartridge is either not installed or is installed incorrectly Remove and reinsert the cartridges making sure to snap them into their holders Did you rem...

Page 39: ...nt cartridges Are you using the highest possible copy quality Check the copy Quality setting on the front panel Are you using the right type of paper for your project If the paper you are using is too fibrous the ink may not cover the print surface Make sure you are using a paper that is appropriate for your unit Copies are too dark or too light Do you have the Lighter Darker feature adjusted corr...

Page 40: ...elect the corresponding paper type settings Do the print cartridges need to be cleaned or replaced Print a Self Test Report to check the status of the print cartridges If you notice missing lines or gaps in the patterns clean the cartridges If the problem persists you may need to replace your print cartridges Nothing happens when you try to copy Is the unit on Look at the front panel display if th...

Page 41: ...e sure that you have loaded the correct paper size in the input tray and that the input tray is properly installed Are the paper guides positioned correctly The paper guides should be close to the edges of the paper in the input tray but must not bend the paper Remove the paper move the left guide all the way to the left insert the paper move the front guide to the correct position for the paper y...

Page 42: ...the nozzles on both cartridges Is there a paper jam Clear the jam For more information see Clear a paper jam Do the print cartridges need to be cleaned or replaced Print a Self Test Report to check the status of the print cartridges If you notice missing lines or gaps in the patterns clean the cartridges If the problem persists you may need to replace your print cartridges Did you try to add paper...

Page 43: ...in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Reset your unit by turning it off and then on again using the ON button located on the unit s front panel 3 For more information check the HP Web site 4 If you are still experiencing problems and need to speak with an HP Customer Support Representative Have your ...

Page 44: ...ted warranty for each Product is valid only in the country where HP has obtained regulatory approval for use of the Product as specified in the Product s User Guide and other documentation B Limitations of Warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE COVERED HP PR...

Page 45: ... Maximum at 200 scaling Best Black 4 600 by 600 600 by 2400 Color 1 1200 by 1200 600 by 2400 Normal Black 8 600 by 600 300 by 1200 Color 5 600 by 600 300 by 1200 Fast Black 12 300 by 600 300 by 1200 Color 9 600 by 600 300 by 1200 Top leading edge Bottom trailing edge This margin is not LaserJet compatible however the total writing area is compatible The writing area is offset from center by 21 inc...

Page 46: ...11 94 in 30 3 cm ADF 19 88 in with tray extenders up 50 5 cm Width 18 50 in 46 9 cm Depth 17 25 in 43 8 cm Weight Base 26 6 lb 12 07 kg Base ADF 32 01 lb 14 52 kg Type Paper Weight Input Tray Maximum capacity Output Tray Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the tray frequently Plain paper 16 to 24 lb 60 to 90 gsm 150 50 bl...

Page 47: ...is not guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the receiving antenna Increase the separate between the equipment and ...

Page 48: ...glement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Geräuschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 VCCI 2 Japan Cam book Page ...

Page 49: ... B EMC CISPR22 1993 A1 and A2 EN 55022 1994 A1 and A2 Class B EN50082 1 1997 IEC 61000 4 2 1995 4kV CD 8kV AD IEC 61000 4 3 1995 3V m IEC 61000 4 4 1995 1kV Pwr Line IEC 61000 4 5 1995 IEC 61000 4 6 1996 IEC 61000 4 8 1993 IEC 61000 4 11 1994 IEC 1000 3 2 1995 EN61000 3 2 1995 IEC 1000 3 3 1994 EN61000 3 3 1995 AS NZS 3548 Taiwan CNS13438 FCC Part 15 Class B Verified ICES 003 Issue 2 VCCI 2 Supple...

Page 50: ...48 Chapter 8 Technical information HP Color Copier Cam book Page 48 Friday February 25 2000 11 32 AM ...

Page 51: ...ntensity 16 darken 15 enhance light colors 16 enhance text 16 enlarge 15 from ADF 10 from glass 10 introduction 13 legal size original 21 lighten 15 make a poster 20 make copies fit on page 19 number of 17 paper type settings 9 photo 18 quality 14 recommended paper choices 6 reduce 15 restore default settings 17 shift side margins 17 specifications 43 speed 14 T shirt transfer 18 two pages to one ...

Page 52: ...s 44 poster 20 Power Save Mode time 30 power specifications 44 print cartridges align 29 clean 29 clean contacts 29 order 45 replace black 25 replace color 27 print Self Test Report 24 problems 31 Q quality 14 R reduce a copy 15 regulatory information 45 replace black cartridge 25 color cartridge 27 S Self Test Report 24 settings Best copy quality 14 copy a photo 18 copy color intensity 16 copy qu...

Page 53: ...artridges 3 Restore Factory Defaults 4 Set Power Save mode time 5 Set Language 1 Menu Settings 2 Self Test Report 1 Copy Setup Top level menu Use Menu to display the menu options Use and to move to the setting you want Press ENTER to select the displayed setting 2 Print Report 3 Maintenance HP Color Copier Menu Cam book Page 51 Friday February 25 2000 11 32 AM ...

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