10 Technical Support
10.1 Before You Contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software Operating system type and revision level
NOTE:
HP Cluster Platform and HP Cluster Platform Express are not customer-repairable and
come with their own technical support procedures. See the HP Cluster Platform or HP Cluster
Platform Express customer letter for more information.
10.2 HP Contact Information
For HP technical support:
•
In the United States, see the HP webpage (
http://welcome.hp.com/country/us/en/
contact_us.html
). To contact HP by phone:
— Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
— If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com).
•
In other locations, see the HP worldwide (in English) webpage (
http://welcome.hp.com/
country/us/en/wwcontact.html
).
10.3 HP Customer Support
HP customer support offers Software Support, Support Plus Software Support, and Integrated
Hardware and Software Support services. For more information, see the following links:
•
Software Support:
http://www.hp.com/hps/software
•
Hardware Support:
http://www.hp.com/hps/hardware
•
Support Plus:
http://www.hp.com/hps/premium
•
90-day getting started software telephone support—For ProLiant servers, technical advisory
support, including installation assistance, is available for HP preinstalled third-party software
from the HP website (
http://www.hp.com
) or by telephone for 90 days from the date of
purchase.
IMPORTANT:
Support applies only to the original HP hardware and software configuration
shipped.
For worldwide HP Support contact information, see the HP website (
http://welcome.hp.com/
country/us/en/wwcontact.html
).
10.1 Before You Contact HP
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