HP Chromebook 14-db0 Series Page 4 Maintenance And Service Manual Download | Manualshive

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Summary of Contents for Chromebook 14-db0 Series

Page 1: ...Maintenance and Service Guide HP Chromebook IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...echnical or editorial errors or omissions contained herein First Edition December 2018 Document Part Number L47039 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer To access the latest user guides go to http www hp com support and follow the instructions to find your product Then select User Guides Software terms By...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...scellaneous parts 17 4 Removal and replacement procedures preliminary requirements 18 Tools required 18 Service considerations 18 Plastic parts 18 Cables and connectors 18 Drive handling 19 Workstation guidelines 19 Equipment guidelines 19 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 5 Removal and replacement procedures 22 Component replacement procedures 22 Bottom co...

Page 6: ...ications 37 Computer specifications 37 xx cm xx inches display specifications 38 Hard drive specifications 38 7 Power cord set requirements 40 Requirements for all countries 40 Requirements for specific countries and regions 41 8 Recycling 43 Index 44 vi ...

Page 7: ...SVA 220 eDP slim Nantucket 220nits eDP non touch only 14 inch HD 1366 768 BrightView WLED SVA 45 220 nits eDP slim Touch on Panel Memory On board system memory non customer accessible non upgradable 4 GB 2666 DDR4 1 2v IC 8 Gb x 16 x 4 pcs eMMC 4 GB MMCv5 0 4 GB TS 32GeMMC 4 GB 64GeMMC 4 GB TS 64GeMMC Audio and video Audio Bang Olufsen Bang Olufsen Audio Control Support for quad speakers Camera Su...

Page 8: ...ize backlit island style keyboard in snow white island ink blue island and chalkboard grey island finishes TouchPad requirements ClickPad with image sensor MultiTouch gestures enabled Support TrackPad gestures Taps enabled as default Power requirements Support for a 2 cell 47 Whr Li ion battery Support for 45 W AC adapter non PFC RC USB C 3 pin Support for C5 Conventional 1 0m power cord sticker S...

Page 9: ... the computer speakers are disabled 2 MicroSD memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from ...

Page 10: ...d if needed charging the computer battery and Connects a USB device that has a Type C connector such as a cell phone camera activity tracker or smartwatch and provides data transfer and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 4 Chapter 2 External component identification ...

Page 11: ... USB device that has a Type C connector provides data transfer and even when the computer is off charges most products such as a cell phone camera activity tracker or smartwatch and Connects a display device that has a USB Type C connector providing DisplayPort output NOTE Cables and or adapters purchased separately may be required 3 USB SuperSpeed port Connects a USB device such as a cell phone c...

Page 12: ...antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide go to http www hp com support and follow the instructions to...

Page 13: ...ent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 7 ...

Page 14: ...When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Rig...

Page 15: ...Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen Keyboard area 9 ...

Page 16: ...Description 1 esc key Activates certain computer functions when pressed in combination with other keys such as tab or shift 2 Action keys Execute frequently used system functions 10 Chapter 2 External component identification ...

Page 17: ...th ctrl takes a screenshot Brightness down Decreases the screen brightness incrementally as long as you hold down the key Brightness up Increases the screen brightness incrementally as long as you hold down the key Mute Mutes speaker sound Volume down Decreases speaker volume incrementally as long as you hold down the key Volume up Increases speaker volume incrementally as long as you hold down th...

Page 18: ...st closely matches the service label on your computer Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings...

Page 19: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 13 ...

Page 20: ...tem Component Spare part number 1 Display 14 AG FHD UWVA fSNW FG L46548 001 14 AG FHD UWVA L46549 001 14 BV FHD UWVA TOP L46550 001 14 AG HD SVA fSNW FG L46551 001 14 Chapter 3 Illustrated parts catalog ...

Page 21: ...odels with ink blue finish for International L46583 B31 For use on computer models with ink blue finish for International with backlight L46584 B31 For use on computer models with snow white finish for International L46585 B31 For use on computer models with snow white finish for International with backlight L46586 B31 For use on computer models with chalk board grey finish for Nordic L46581 DH1 F...

Page 22: ... 2 2 2 5 GHz quad core processor 2133 MHz 8 0 MB L3 cache 15 W a graphics subsystem with UMA video memory 4 GB of system memory 32 G of eMMC memory and the Chrome operating system L46546 001 Equipped with an AMD A4 9220C turbo up to 2 2 2 5 GHz quad core processor 2133 MHz 8 0 MB L3 cache 15 W a graphics subsystem with UMA video memory 4 GB of system memory 64 G of eMMC memory and the Chrome opera...

Page 23: ... Bottom cover in snow white finish L46562 001 Miscellaneous parts Component Spare part number AC adapter 45 W ADPTR nPFC USB PD 3PIN 934739 850 Power cords 1 0 m STK Conv for use in Denmark L19360 001 1 0 m STK Conv for use in Europe L19361 001 1 0 m STK Conv for use in North America L19367 001 1 0 m STK Conv for use in United Kingdom L19373 001 Miscellaneous parts 17 ...

Page 24: ...ng disassembly and reassembly can damage plastic parts Use care when handling the plastic Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cable...

Page 25: ...onnected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive co...

Page 26: ...some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout...

Page 27: ...uipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a com...

Page 28: ...p partsurfer hp com select your country or region and then follow the on screen instructions There are as many as 58 screws that must be removed replaced and or loosened when servicing authorized service provider only parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover In chalk board gray finish L46560 001 I...

Page 29: ... M2 0 5 7 screws on the front edge 3 Insert a case utility tool 1 or similar thin plastic tool into the hinge areas of the bottom cover 4 Lift up on the rear edge of the bottom cover 2 until it separates from the keyboard top cover 5 Remove the bottom cover 3 Reverse this procedure to install the bottom cover Component replacement procedures 23 ...

Page 30: ...nd then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 Remove the battery 1 Remove the four Phillips M2 0 5 7 screws 1 that secure the battery to the keyboard top cover 2 Remove the battery 2 Reverse this procedure to install the battery Memory module NOTE Primary and expansion memory is installed in a side by side configuration on the system boar...

Page 31: ...screen instructions Before removing the memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all ex...

Page 32: ...2 by pulling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion Reverse this procedure to install a memory module 26 Chapter 5 Removal and replacement procedures ...

Page 33: ...let and then unplugging the AC adapter from the computer 3 Remove the bottom cover see Bottom cover on page 22 4 Remove the battery see Battery on page 24 Remove the TouchPad cable 1 Release the ZIF connector 1 to which TouchPad cable is connected and then disconnect the TouchPad cable from the system board 2 Release the ZIF connector 2 to which TouchPad cable is connected and then disconnect the ...

Page 34: ... the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 22 5 Remove the battery see Ba...

Page 35: ...ket to the keyboard top cover 4 Remove the TouchPad bracket 2 5 Remove the three Phillips M2 0 2 4 broad head screws 3 that secure the TouchPad to the keyboard top cover 6 Remove the TouchPad 4 Reverse this procedure to install the TouchPad Component replacement procedures 29 ...

Page 36: ...MMC memory and the Chrome operating system L51322 001 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power co...

Page 37: ...Component replacement procedures 31 ...

Page 38: ... cover 2 One Phillips M2 0 5 7 screw that secures the system board to the keyboard top cover 3 USB Type C bracket The USB Type C bracket is available using spare part number L01852 001 3 Lift the right side of the system board 1 until it rests at an angle 32 Chapter 5 Removal and replacement procedures ...

Page 39: ... through the operating system 2 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 22 and then remove the following components a Battery see Battery on page 24 b System board see System board on page 30...

Page 40: ... 4 apply to computer models equipped with a graphics subsystem with UMA memory 3 Remove the four Phillips M2 0 3 0 screws 1 that secure the heat sink to the system board 4 Remove the heat sink 2 34 Chapter 5 Removal and replacement procedures ...

Page 41: ...cover on page 22 5 Remove the bottom cover see Bottom cover on page 22 and then remove the following components a Battery see Battery on page 24 b System board see System board on page 30 Remove the speakers 1 Release the speaker cable from the retention clips 1 and routing channel built into the keyboard top cover 2 Release the wireless antenna cables from the retention clips 2 and routing channe...

Page 42: ...6 Remove the speakers 6 Reverse this procedure to install the speakers 36 Chapter 5 Removal and replacement procedures ...

Page 43: ... A 65 W 19 V dc 4 62 A 90 W 19 5 V dc 2 31 45 W select models only Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify t...

Page 44: ... consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical Hard drive specifications 500 GB 750 GB Dimensions Height 9 5 mm 9 5 mm Width 70 mm 70 mm Weight 107 g max 102 g max Interface type SATA SATA Transfer rate 300 MB sec 300 MB sec Security ATA security ATA security Seek times typical read including setting Single track 1 5 ms 1 1 ms Average 12 0 ms 12 0 ms Maximum 22 0 ms 21 0 ms Log...

Page 45: ...fers to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact support for details Hard drive specifications 39 ...

Page 46: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 47: ... KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be ...

Page 48: ...ar the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certificati...

Page 49: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 43 ...

Page 50: ...MMC product description 1 equipment guidelines 19 esc key identifying 10 F forward action key 11 full screen action key 11 G graphics product description 1 grounding guidelines 20 guidelines equipment 19 grounding 20 packaging 21 transporting 21 workstation 19 H hard drive specifications 38 headphone audio out jack 3 heat sink removal 33 spare part numbers 33 I infrared sensor board spare part num...

Page 51: ... product description 2 serial number computer 12 service labels locating 11 serviceability product description 2 slots microSD memory card reader 3 speaker kit spare part number 16 speakers removal 35 spare part number 35 speakers identifying 8 specifications computer 37 display 38 hard drive 38 system board removal 30 spare part numbers 16 30 T top cover with keyboard spare part numbers 15 TouchP...

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