HP Chromebook 11 G6 EE Maintenance And Service Manual Download Page 1

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HP Chromebook 11 G6 Education Edition

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Summary of Contents for Chromebook 11 G6 EE

Page 1: ...HP Chromebook 11 G6 Education Edition Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...ements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition February 2018 Document Part Number L13105 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not ...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...al and replacement preliminary requirements 14 Tools required 14 Service considerations 14 Plastic parts 14 Cables and connectors 15 Drive handling 15 Grounding guidelines 16 Electrostatic discharge damage 16 Packaging and transporting guidelines 17 Workstation guidelines 17 5 Removal and replacement procedures 19 Component replacement procedures 19 Keyboard top cover 20 TouchPad cable 23 TouchPad...

Page 6: ... board 31 Heat sink 33 Display assembly 34 6 Specifications 42 7 Power cord set requirements 43 Requirements for all countries 43 Requirements for specific countries and regions 43 8 Recycling 45 Index 46 vi ...

Page 7: ...emory Supports LPDDR4 3733 1 1 V memory Supports 8 GB or 16 GB on board system memory Storage Supports 64 GB 32 GB or 16 GB on board embedded MultiMedia Controller eMMC storage Audio and video Fixed no tilt integrated webcam with LED Single microphone Two speakers Wireless Integrated wireless local area network WLAN options by way of on board wireless module Two built in WLAN antennas Supports the...

Page 8: ...hs and allows video conferences and online chat by means of streaming video 4 Internal microphone Records sound The antennas IR emitters select models only and sensors are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas IR emitters and sensors free from obstructions For wireless regulatory notices see the section of the Regulator...

Page 9: ... to exit Sleep When the computer is on and you want to lock the screen press the button until you see the sign in screen appear Pressing the power button during screen lock mode turns off the computer When the computer is on and you want to turn it off press and hold the button to lock the screen and then continue to press the button until the computer turns off Button 3 ...

Page 10: ...TouchPad Component Description TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Chapter 2 External component identification ...

Page 11: ...ctor and charging port Connects an AC adapter that has a USB Type C connector supplying power to the computer and if needed charging the computer battery Also connects a USB device with a Type C connector and can charge products such as cell phones laptops tablets and MP3 players even when the computer is off 3 USB 3 x SuperSpeed port Connects a USB device such as a cell phone camera activity trac...

Page 12: ...onal memory cards that store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Pull out the card 3 USB 3 x SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provi...

Page 13: ...Bottom Component Description Speakers 2 Produce sound Bottom 7 ...

Page 14: ...the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information...

Page 15: ...Component 2 Serial number 3 Product number 4 Warranty period Computer components Computer components 9 ...

Page 16: ...e in the Netherlands L14921 B31 For use in Portugal L14921 131 For use in Romania L14921 271 For use in Russia L14921 251 For use in Saudi Arabia L14921 171 For use in South Korea L14921 AD1 For use in Spain L14921 071 For use in Sweden and Finland L14921 B71 For use in Switzerland L14921 BG1 For use in Taiwan L14921 AB1 For use in Thailand L14921 281 For use in Turkey L14921 141 For use in the Un...

Page 17: ... L2 cache 6 0 W an Intel graphics subsystem with UMA video memory 4 GB of system memory and 32 GB of eMMC storage L15854 001 Equipped with an Intel Celeron N3350 1 10 GHz dual core processor 2400 MHz 2 0 MB L2 cache 6 W an Intel graphics subsystem with UMA video memory 8 GB of system memory and 64 GB of eMMC storage L15853 001 Equipped with an Intel Celeron N3350 1 10 GHz dual core processor 2400 ...

Page 18: ...with an HD BrightView TouchScreen display assembly L14918 001 For use only on computer models equipped with an AntiGlare TouchScreen display assembly L22362 001 For use only on computer models equipped with non TouchScreen display assembly L14917 001 5 Display panel cable For use only on computer models equipped with an HD BrightView TouchScreen display assembly L14916 001 For use only on computer...

Page 19: ...rd cable L14906 001 Power cord C5 connector 1 00 m For use in Argentina L19357 001 For use in Australia L19358 001 For use in Brazil L19359 001 For use in Denmark L19360 001 For use in Europe L19361 001 For use in India L19363 001 For use in Israel L19362 001 For use in Italy L19364 001 For use in North America L19367 001 For use in the People s Republic of China L19368 001 For use in South Africa...

Page 20: ...rations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the point...

Page 21: ...ese precautions Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure ...

Page 22: ...s Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows h...

Page 23: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 24: ... the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissi...

Page 25: ...uter or void the warranty Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 8 for details NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp co...

Page 26: ...n L14921 AB1 For use in Israel L14921 161 For use in Thailand L14921 281 For use in Italy L14921 B31 For use in Turkey L14921 141 For use in Latin America L14921 161 For use in the United Kingdom L14921 031 For use in the Netherlands L14921 B31 For use in the United States L14921 001 For use in Portugal L14921 131 Before disassembling the computer follow these steps 1 Shut down the computer If you...

Page 27: ... plastic tool to separate the front edge of the keyboard top cover 2 from the bottom cover 6 Release the zero insertion force ZIF connector 3 to which the keyboard cable is connected and then disconnect the keyboard cable from the system board 7 Release the ZIF connector 4 to which the TouchPad cable is connected and then disconnect the TouchPad cable from the system board Component replacement pr...

Page 28: ...8 Remove the keyboard top cover 5 Reverse this procedure to install the keyboard top cover 22 Chapter 5 Removal and replacement procedures ...

Page 29: ...connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 Remove the TouchPad cable 1 Detach the TouchPad cable 1 from the keyboard top cover The TouchPad cable is attached to the keyboard top cover with double sided a...

Page 30: ...ng the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 Remove the TouchPad 1 Release the shielding material 1 that covers the top edge of the TouchPad 2 Detach the TouchPad cable 2 from the keyboard top cover The TouchPad cable is attached to the keyboard top cover with double sided adhesive 3 Remo...

Page 31: ...d then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 Remove the battery 1 Release the tape 1 that secures the battery cable connec...

Page 32: ...e from the system board 2 3 Remove the two Phillips M2 0 4 1 screws 1 that secure the battery to the bottom cover 4 Remove the battery 2 Reverse this procedure to install the battery 26 Chapter 5 Removal and replacement procedures ...

Page 33: ...he AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 25 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Release the speaker cable 2 from the retention channel retention clips built into the bottom cove...

Page 34: ...plugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 25 Remove the USB port board cables 1 Release the two ZIF connectors 1 to which the USB port board cables are connected and then disconnect the USB port board cables from the system board 2 Release the two ZIF connector...

Page 35: ...ging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 25 Remove the USB port board 1 Release the two ZIF connectors 1 to which the USB port board cables are connected and then disconnect the USB port board cables from the s...

Page 36: ...5 Remove the USB port board 5 Reverse this procedure to install the USB port board 30 Chapter 5 Removal and replacement procedures ...

Page 37: ...ith an Intel Celeron N3350 1 10 GHz dual core processor 2400 MHz 2 0 MB L2 cache 6 W an Intel graphics subsystem with UMA video memory 4 GB of system memory and 32 GB of eMMC storage L15851 001 Equipped with an Intel Celeron N3350 1 10 GHz dual core processor 2400 MHz 2 0 MB L2 cache 6 W an Intel graphics subsystem with UMA video memory 4 GB of system memory and 16 GB of eMMC storage L15850 001 Be...

Page 38: ...s 1 that secure the system board to the bottom cover 7 Remove the system board bracket 2 8 Lift the left edge of the system board 3 until it rests at an angle 9 Remove the system board 4 by sliding it up and to the left at an angle 10 Remove the system board Reverse this procedure to install the system board 32 Chapter 5 Removal and replacement procedures ...

Page 39: ...power cord from the AC outlet and then unplugging the AC adapter from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 25 6 Remove the system board see System board on page 31 Remove the heat sink 1 Turn the system board upside down with the fro...

Page 40: ...and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 20 5 Disconnect the battery cable from the system board see Battery on page 25...

Page 41: ...or any of the display assembly subcomponents a Release the top edge of the display bezel 1 from the display assembly b Release the left and right edges of the display bezel 2 from the display assembly CAUTION There is double sided adhesive 3 on the inside edge of the display bezel bottom edge Use caution when releasing the display bezel bottom edge Failure to follow this caution can result in pers...

Page 42: ...9 If it is necessary to replace the webcam microphone module a Remove the display bezel b Detach the webcam microphone module 1 from the display back cover The webcam microphone module is attached to the display back cover with double sided adhesive 36 Chapter 5 Removal and replacement procedures ...

Page 43: ...pare part number L07235 001 10 If it is necessary to replace the display panel a Remove the display bezel b Remove the six Phillips PM2 0 2 8 screws 1 that secure the display panel and display panel bracket to the display back cover c Remove the display panel bracket 2 NOTE The display panel bracket is available using spare part number Component replacement procedures 37 ...

Page 44: ...from the display panel g Remove the display panel 3 The display panel is available using the following spare part numbers L14918 001 For use only on computer models equipped with an HD BrightView TouchScreen display assembly L22362 001 For use only on computer models equipped with an AntiGlare TouchScreen display assembly L14917 001 For use only on computer models equipped with non TouchScreen dis...

Page 45: ...head screws 1 that secure the back cover to the display hinges d Remove the back cover 2 NOTE The back cover is available using spare part numbers L14908 001 in chalkboard gray finish and L14911 001 in delicate orange finish and includes the webcam microphone module cable and wireless antenna cables and transceivers Component replacement procedures 39 ...

Page 46: ...ing spare part numbers and includes double sided adhesive L14916 001 For use only on computer models equipped with an HD BrightView TouchScreen display assembly L14915 001 For use only on computer models equipped with an AntiGlare TouchScreen display assembly L14914 001 For use only on computer models equipped with non TouchScreen display assembly 13 If it is necessary to replace the display hinge...

Page 47: ... Remove the display hinges 3 The display hinges are available using spare part number L14907 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 41 ...

Page 48: ...nsing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 42 Chapter 6 Specifications ...

Page 49: ...approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standar...

Page 50: ...ble cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings ap...

Page 51: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 45 ...

Page 52: ...emoval 37 spare part number 12 37 display panel cable removal 40 spare part numbers 12 40 drives precautions 15 preventing damage 15 E electrostatic discharge 16 equipment guidelines 18 G grounding guidelines 16 guidelines equipment 18 grounding 16 packaging 17 transporting 17 workstation 17 H headphone jack 6 heat sink removal 33 spare part number 11 33 hinge removal 40 spare part number 13 41 J ...

Page 53: ...al 31 spare part numbers 11 31 T tools required 14 TouchPad removal 24 spare part number 10 24 TouchPad bracket removal 24 spare part number 10 24 TouchPad cable removal 23 spare part number 10 23 24 TouchPad component 4 TouchPad zone 4 transporting guidelines 17 U USB port 5 6 USB port board removal 29 spare part number 11 29 USB port board bracket removal 29 spare part number 11 29 USB port boar...

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