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31

3

Fixing Problems and
Getting Support

You should read this chapter if you are having problems with your
HP Brio PC. It has been laid out so that you can easily find
information on how to fix common problems yourself, and how to
get help when this does not work.

Note

If your HP Brio PC has stopped responding, please see either the

Troubleshooting Tree

(inside the rear cover of this manual) or the

Questions & Answers

section on page 38

guide.bk : problems.fm5 Page 31 Tuesday, December 2, 1997 8:10 PM

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Summary of Contents for Brio 82 Series

Page 1: ...HP PC HP User Guide Getting the Most From Your HP Brio PC http www hp com go brio front fm5 Page i Tuesday December 2 1997 12 47 PM ...

Page 2: ...tion with the furnishing performance or use of this material This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Company Microsoft MS DOS and Windows are U S registered trademarks of Microsoft Corporation H...

Page 3: ...your country s regulations You can disconnect the computer from the power supply by removing the power cord from the electrical outlet This means that the computer must be located close to an easily accessible electrical outlet Check that the correct voltage is selected for your country the voltage is set during manufacturing and should already be correct Never remove the computer s cover without ...

Page 4: ...m around your neck and turn the volume down Then put on the headphones and slowly increase the volume until you find a comfortable listening level where the sound is clear without being too loud When you can hear comfortably and clearly without distortion leave the volume control in that position Do not attempt to connect this product to the telephone line during a lightning storm Never install te...

Page 5: ... use the HP communication card you must have an analog telephone line If you are not sure if you have an analog telephone line or digital line have it verified by the person in charge of your telephone system before you install the modem Caution The modem will be damaged if you use a digital telephone line guide bk safety fm5 Page v Tuesday December 2 1997 8 10 PM ...

Page 6: ...vi Important Safety Information guide bk safety fm5 Page vi Tuesday December 2 1997 8 10 PM ...

Page 7: ...ard 7 A Word on Using the Mouse 8 2 In Business with the HP Brio PC 9 HP Brio Center 10 Registering Your HP Brio PC only required in North America Europe 12 Take a Tour of Your HP Brio PC 14 Finding Information 15 Task Helper 16 Try it for Yourself 17 Communicating with Others 18 Setting Up Your Communications Software 19 Setting Up Your Fax Modem 19 Setting Up Your Dialing Properties 19 Sending a...

Page 8: ...What to Do Next 33 Online Troubleshooting 34 Check Your HP Brio PC 34 Problems Doing a Task 35 Find Information 35 You Still Have a Problem 35 Learn About Your HP Brio PC Support 35 Need More Help 36 Tips on Avoiding Potential Problems 37 Take Advantage of Disk Partitions 37 Protect Your HP Brio PC from Power Shortages 37 Questions Answers 38 4 Regulatory and License Information 45 Physical Charac...

Page 9: ...d guide you are ready to start using it Whether you are an experienced user of computers or more of a novice to them this chapter contains some basic information that will help you become more familiar with your HP Brio PC guide bk firsteps fm5 Page 1 Tuesday December 2 1997 8 10 PM ...

Page 10: ...2 The First Steps guide bk firsteps fm5 Page 2 Tuesday December 2 1997 8 10 PM ...

Page 11: ...s described in this section are standard Windows ones For further details on any of these features together with details on general Windows functionality please refer to the relevant Windows documentation or the Windows Help system Taskbar HP Brio Center Various Recycle Start Desktop Notification Button Bin Icons Area Taskbar Button Close Window Maximize Window Minimize Window guide bk firsteps fm...

Page 12: ...torage place for things you have deleted It fills up with all the things you have deleted until you decide to empty it You can use it to find things you might have deleted by mistake Icons Icons are small graphical objects that represent a particular feature area or shortcut of your computer Double clicking on them opens that feature They can be dragged around the desktop and they can be placed in...

Page 13: ... window represents HP s added value software that helps you get the most out of your PC quickly and efficiently letting you concentrate on your business while at the same time being your first point of reference to all questions or problems you might encounter The HP Brio Center window and its functions are described in detail on page 10 Note The HP Brio Center may not be available in all regions ...

Page 14: ... computer and change settings within your computer Taskbar Buttons Every time you open a program a button for that program appears on the taskbar To switch between programs simply click on the taskbar button for the program you want Notification Area Depending on what you are working on with your HP Brio PC small indicators may appear in the notification area to the left of the clock If you are pr...

Page 15: ...a sequence of mouse clicks into one single button press or have another launch a program you use regularly with all your preferences already there This saves you time and increases your productivity For information on the standard features of the extra buttons and how to re program them please refer to the Online Reference Guide which can be found in the Find Information window in the HP Brio Cent...

Page 16: ...r selecting highlighting clicking and for dragging things around your windows moving the mouse while holding down the left mouse button on a highlighted item The right mouse button can also be used within many programs The choices available to you may differ from program to program right clicking on the Start button for example Try it for yourself and see what choices are available by right clicki...

Page 17: ...ess with the HP Brio PC This chapter explains some of the ways your HP Brio PC can integrate effortlessly into your business and keep it running smoothly guide bk possible fm5 Page 9 Tuesday December 2 1997 8 10 PM ...

Page 18: ...ed PC user you may be surprised how easy and intuitive the HP Brio Center is From the HP Brio Center you can register your HP Brio PC electronically and take advantage of the free screensaver only if your HP Brio PC has a fitted modem and you are in North America or Europe See page 12 for details take a guided tour and discover the full potential of your HP Brio PC See page 14 find information in ...

Page 19: ...rld outside your HP Brio PC such as sending a fax accessing the Internet or sharing a printer See page 18 for details backup data check for viruses perform routine maintenance tasks or set up a password See page 26 for details troubleshoot any problems you may have or check on how to get support See page 38 for details guide bk possible fm5 Page 11 Tuesday December 2 1997 8 10 PM ...

Page 20: ...at will brighten up your HP Brio PC when you leave it alone If your HP Brio PC is fitted with a modem you can register electronically The advantage of this is that all details about your computer are automatically sent to the support center So if you ever do need to call you don t waste time relaying details about your HP Brio PC And that could save you much valuable time Registering electronicall...

Page 21: ...tails documentation Make sure you have the following information about your HP Brio PC to hand the serial number the product number the localization code This information is obligatory in order for you to get your customer support number You can find it by 1 clicking on Fix Problems and Get Support in the HP Brio Center 2 then clicking on Check Your Support Details guide bk possible fm5 Page 13 Tu...

Page 22: ...trating how you can get the most out of your HP Brio PC you ll become familiar with much of the hardware and pre loaded software thereby getting you up and running even quicker You can also find information on the various accessories available from your HP Reseller To take the guided tour click on Discover Your PC in the HP Brio Center guide bk possible fm5 Page 14 Tuesday December 2 1997 8 10 PM ...

Page 23: ...e found here background information guided tours help on how to do things You can read through any of the on line documentation and then print out what you need And all this is just one click away from within the HP Brio Center Once you have reached the main Find Information window simply click on any of the areas you want to investigate further guide bk possible fm5 Page 15 Tuesday December 2 199...

Page 24: ... direct and to the point Tasks are grouped into categories on the left hand side of the window They represent the most common areas of concern for many users The right hand section contains information on what the task is important information you must know before attempting the task and a Do it button that lets you perform the task right away guide bk possible fm5 Page 16 Tuesday December 2 1997 ...

Page 25: ...d Folders Expand the Working with Documents and Folders option Notice the sub categories available in this topic Click on Finding a File on your PC The right hand part of Task Helper now fills with information about how to find a file and a button that lets you Do It Clicking on Do it brings up a menu where you type in the name of the file you want to find So in about three easy steps you ve been ...

Page 26: ...ent of your communication This section is all about how your HP Brio PC can communicate with others If your HP Brio PC does not have any facilities to do this the Communicate and Share option in the HP Brio Center will not be available Note Only HP Brio PCs fitted with a modem card will have access to the communications options in this window Only HP Brio PCs fitted with a network card will have a...

Page 27: ... your fax modem see the appropriate item in Task Helper in the HP Brio Center It guides you step by step through the process prompting you for information as required Setting Up Your Dialing Properties The dialing properties define your current location that is the country and area that you are located in for dialing purposes All the communications functions on your computer use this information t...

Page 28: ... details on recipient s details name fax number etc the content of the fax any additional documents you want to attach to the fax word processor documents for example And then you just send the fax while you concentrate on the rest of your work To learn how to fax a document see Task Helper in the HP Brio Center Click here to set up a new location Click here to select the country you are in if it ...

Page 29: ...sages from one computer to another Your HP Brio PC uses the modem as the means for sending and receiving e mails People use e mail because it is fast very fast While an express letter might take a day to get from one continent to another an e mail would typically be there in a matter of minutes And the cost is slashed to the price typically of a local telephone call To see how to send or receive e...

Page 30: ...on it getting side tracked by following too many links for example If you regard the Internet as essentially the world s biggest library jam packed with information that is growing by the second you re on the right track on the one hand it s an invaluable source of information but you can t afford to spend all day in it if you ve got a business to run To learn about the Internet see Task Helper in...

Page 31: ...ewise you can also connect to things other people have shared the hard disk for example You must tell your HP Brio PC to connect to a resource that someone else has shared The HP Brio PC lets you connect to and share information such as folders and documents or peripherals such as printers modems or CD ROMs quickly and easily Just What Can be Shared Disk Drives Where large amounts of information s...

Page 32: ...ives If not all colleagues in your business have a ZIP drive you can save costs by sharing the ZIP drive in your HP Brio PC To learn how to share a ZIP drive see Task Helper in the HP Brio Center Documents Folders If you don t want to share all the information on your hard disk sharing folders might be more appropriate When you share a folder all documents within it are automatically shared To lea...

Page 33: ...HP Brio Center Modem Wouldn t it be nice if you could reduce telephone and equipment costs in one go With the HP Brio PC you can by sharing your modem facility between colleagues When you share a modem on a HP Brio PC you are essentially sharing access to a fax anyone in your network can then send a fax To learn how to connect to and share a modem see Task Helper in the HP Brio Center Note The fax...

Page 34: ...tect Your Data window Your HP Brio PC has been preloaded with maintenance protection backup and repair tools so that you can for example back up your system and files and check for computer viruses Passwords are an effective way of protecting your HP Brio PC You can set up a password for your screensaver you must type the correct password to get back to Windows To learn how to create different pas...

Page 35: ...have on smaller businesses and has integrated several quick easy to use options into the HP Brio PC This gives you a peace of mind and security previously only available to larger companies with a dedicated backup department Backup Utilities HP offers a number of different solutions for backing up the data on your HP Brio PC such as a ZIP drive tape backup or a remote backup service For further in...

Page 36: ...or damage and repair both disks and file system if necessary Optimize your hard disk s performance as programs are continually reading or writing to the hard disk fragmentation eventually occurs meaning that files are stored in random parts of the hard disk Although fragmentation does not have any effect on the files themselves the computer does take longer to access them When you optimize the har...

Page 37: ...fter 2 attempts the machine locks up and must be rebooted For information on this type of security refer to the setup program in the Online Reference Documentation which you can refer to from the Find Information window in HP Brio Center To find out how to set passwords see Task Helper in the HP Brio Center guide bk possible fm5 Page 29 Tuesday December 2 1997 8 10 PM ...

Page 38: ...30 In Business with the HP Brio PC Protecting Your Data guide bk possible fm5 Page 30 Tuesday December 2 1997 8 10 PM ...

Page 39: ... you can easily find information on how to fix common problems yourself and how to get help when this does not work Note If your HP Brio PC has stopped responding please see either the Troubleshooting Tree inside the rear cover of this manual or the Questions Answers section on page 38 guide bk problems fm5 Page 31 Tuesday December 2 1997 8 10 PM ...

Page 40: ... Ask yourself the following question Is there really a problem with my PC or do I just not know how to do something If you are at all unsure about how to perform a task refer to the multitude of helpful advice within the HP Brio Center such as Task Helper Or check the on line libraries in Find Information If however you are sure there is a problem with your HP Brio PC read on guide bk problems fm5...

Page 41: ...nline troubleshooting assuming your HP Brio PC is still responding to user input from the HP Brio Center From the HP Brio Center you have immediate access to support information The information in this window can help you if you have a problem with your computer It offers step by step troubleshooting help and powerful diagnostic tools to help you analyze and fix your problems To access the window ...

Page 42: ...ou have a problem with your computer Check Your HP Brio PC This should probably be the first thing you try if you ever have problems From this area you can perform diagnostics on your HP Brio PC such as scanning the hard disk s for errors or searching for viruses It s simple and intuitive yet effective and can solve many common problems guide bk problems fm5 Page 34 Tuesday December 2 1997 8 10 PM...

Page 43: ...ckly find information on all areas of your HP Brio PC You Still Have a Problem OK you re still having problems here s where you can turn You ll be prompted for a few simple details before you are shown how and where to get technical support Learn About Your HP Brio PC Support Just what support offerings are out there How do I get them All these questions and more are answered in this section You l...

Page 44: ...t ensure that your HP Brio PC and its installed accessories are correctly set up as described in the documentation If you need to call for advice or assistance you should first contact your reseller or dealer Your reseller knows the characteristics of your HP Brio PC and will be able to provide appropriate advice to solve your problem guide bk problems fm5 Page 36 Tuesday December 2 1997 8 10 PM ...

Page 45: ...re easily If you ever have a problem with your system files for instance if a virus has corrupted them your Recovery CD ROM will help you recover your PC to its original state It will erase the C drive and restore it but will leave your important data on the D drive intact Protect Your HP Brio PC from Power Shortages If you plan to use your PC in a permanent way to receive faxes for example you sh...

Page 46: ...ly running One of these applications may be marked as not responding Select the application and click End Task Restart your computer by click ing Shut Down from the Start menu then clicking Restart the computer If this does not work hold down the on off button on the front of your HP Brio PC for 4 seconds this shuts off the machine com pletely Then turn your HP Brio PC on again My PC keeps locking...

Page 47: ...ick outside the program s work area and accidently switch to another program Don t worry your program doesn t actually disappear it just moves behind another window To get your program back either click the program on the Windows taskbar or press and hold down the ALT key and then repeatedly press the TAB key until you highlight your missing program Release the keys and your program will reappear ...

Page 48: ...ts original state My expansion card is not working What is wrong There may be many reasons for this Here are some of the things you should check 1 Check that the card has been installed and configured correctly Windows should do this automatically unless you have defined a specific configuration 2 Check that the card is not using memory an I O address IRQ or DMA channel which is already being used...

Page 49: ...e this by connect ing the modem to a phone line that comes directly from the telephone operator By doing this you also benefit by having maximum speed I can t receive a fax It is likely that your Inbox on your HP Brio PC is not active or that the auto answer option is not enabled Make sure your HP Brio PC is set up to receive faxes 1 Select Communicate and Share in the HP Brio Center 2 Select Enab...

Page 50: ...How do I copy files set up my printer or change my settings These questions are related to your Windows operating system You can find the answers to these and many more questions in Task Helper see page 16 or in your Windows documentation that came with your HP Brio PC I ve accidently deleted files How do I get them back Don t worry Windows stores the deleted files in the Recycle Bin on your deskt...

Page 51: ...y built in tools to help me fix problems Yes and they re all accessible from the HP Brio Center From here you can access tools that will help you fix any printing sound video and communication problems you may have guide bk problems fm5 Page 43 Tuesday December 2 1997 8 10 PM ...

Page 52: ...44 Fixing Problems and Getting Support Questions Answers guide bk problems fm5 Page 44 Tuesday December 2 1997 8 10 PM ...

Page 53: ...45 4 Regulatory and License Information This chapter contains the HP software license agreement and regulatory product information guide bk legal fm5 Page 45 Tuesday December 2 1997 8 10 PM ...

Page 54: ... voltage 100 120 VAC and 200 240 VAC Input frequency 50 60 Hz Maximum output power 150 W continuous Characteristics models 82xx Description Weight excluding keyboard and display 12 kilograms 26 4 pounds Dimensions 42cm Depth by 18cm Width by 39cm Height 16 5 inches by 7 1 inches by 15 4 inches Footprint 0 076 m2 0 81 sq ft Acoustic noise emission LW 40 dBA Power supply Input voltage 100 120 VAC an...

Page 55: ...Title 47 CFR Part 15 Class B 2 ICES 003 Issue 2 VCCI 2 1 AS NZ 3548 1992 Supplementary information The product herewith complies with the requirements of the following Directives and carries the CE marking accordingly the EMC directive 89 336 EEC amended by the directive 93 68 EEC the Low Voltage Directive 73 23 EEC 1 The product was tested in a typical configuration with Hewlett Packard Personal ...

Page 56: ...ons Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Safety Warning for the USA and Canada If the power cord is not supplied with the computer select the proper power cord according to your local national electric code Si le cordon secteur n est pas livré avec votre ordinateur utilisez un cordon secteur en accord avec votre code ...

Page 57: ...arning Warnung Wenn die Batterie nicht korrekt eingebaut wird besteht Explosionsgefahr Zu lhrer eigenen Sicherheit sollten Sie nicht versuchen die Batterie wiederaufzuladen zu zerlegen oder die alte Batterie zu verbrennen Tauschen Sie die Baterie nur gegen den gleichen oder ähnlichen Typ aus der vom Hersteller empfohlen wird Bei der diesem PC integrierten Batterie handelt es sich um eine Lithium B...

Page 58: ...ny auxiliary apparatus does not exceed the power specification as stated in the Online Reference Guide The equipment is to be installed such that with the exception of the connections to the host clearance and creepage distances shown in the table below are maintained between the board and any other assemblies which use or generate a voltage The larger distance shown in brackets applies where the ...

Page 59: ...board which has been approved and not the host computer in which it is installed There are no adjustments available to the user which could cause the HP PC communications board to no longer conform with the type approval requirements applied by BABT For U S Only Notice Regarding the Connection of Telephone Equipment to Telephone Lines This equipment complies with Part 68 of the FCC Rules Provided ...

Page 60: ...evices does not exceed 5 The Load Number is located on the bottom of your modem The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirements that the total of the Load Numbers of a...

Page 61: ...blic Switched Telephone Network PSTN However due to differences between the individual PSTNs provided in different countries including those countries where there are multiple PSTN operators the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first ...

Page 62: ...r archival purposes or b when copying or adaptation is an essential step in the use of the software with a computer so long as the copies and adaptations are used in no other manner OWNERSHIP Customer agrees that he she does not have any title or ownership of the software other than ownership of the physical media Customer acknowledges and agrees that the software is copyrighted and protected unde...

Page 63: ... agrees that the software does not include updates and upgrades which may be available from Hewlett Packard under a separate support agreement EXPORT CLAUSE Customer agrees not to export or re export the software or any copy or adaptation in violation of the U S Export Administration regulations or other applicable regulation U S GOVERNMENT RESTRICTED RIGHTS Use duplication or disclosure by the U ...

Page 64: ...56 Regulatory and License Information HP Software License Agreement guide bk legal fm5 Page 56 Tuesday December 2 1997 8 10 PM ...

Page 65: ...t support information on installation A more recent version of the product may solve the problem Search our web site for compatibility information http www hp com go smallbizsupport Try to close your program Press the CTRL ALT and DEL keys at the same time to restart your HP Brio PC Hold down the on off button on the front of your HP Brio PC for 4 seconds to shut it down Re start your HP Brio PC R...

Page 66: ...t Number 5966 8286 EN Printed in this is just some text so that the page is not printed the wrong way bug in Frame Paper not bleached with chlorine guide bk rear fm5 Page iv Monday December 1 1997 11 44 PM ...

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